ManageEngine OpManager User Guide

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ManageEngine OpManager User Guide :: Help DocumentationTable Of ContentsMANAGEENGINE OPMANAGER - NETWORK MONITORING SOFTWARE .10GETTING STARTED 11Starting OpManager . 11Enabling SSL in OpManager . 13Registering OpManager. 14Configuring Failover Support for OpManager. 15Migrating Database. 20Data Backup and Restoration. 21Changing Ports in OpManager . 24Quick Start with Intro tab . 25What Should Be Monitored?. 26Monitoring Interval for a Device Category . 27Personalize WebClient . 28DISCOVERY 29Add Credentials . 29Discovering Networks Using OpManager. 31Discover Individual Devices. 33Layer 2 Mapping . 34MANAGING DEVICES .36Managing and Unmanaging a Device. 36Device Snapshot. 37Viewing Asset Details . 39Viewing Installed Software. 40Viewing Active Processes. 41Configuring Additional Device Properties . 42Configuring Additional Interface Properties . 43Configuring Device Dependencies . 44ZOHO Corp.1

ManageEngine OpManager User Guide :: Help DocumentationAdding Custom Links to Devices . 45Classification and Device Templates. 46CLASSIFYING AND MAPPING THE DEVICES 48Using Device Templates. 48Using Interface Templates. 50Categorization into Default Maps. 51Adding New Infrastructure Views. 52Sorting Devices in Maps . 53Different Types of Map Views. 54Import Devices. 55MANAGING USERS .56Create New Users . 56Changing User Passwords . 57Removing Users . 58MONITORING NETWORK RESOURCES .59Monitoring CPU, Memory, Disk Using SNMP. 59Monitoring Resources Using WMI . 60Monitoring Resources Using CLI . 61Adding More Monitors. 62Adding Custom Monitors . 63Adding WMI-based Custom Monitors . 64Device-specific Monitors. 65Configuring thresholds for monitors. 66Viewing Process Diagnostics. 67Viewing Live Workload on CPU, Memory and Hard disk. 68Viewing Live Interface Traffic. 69Viewing Live Temperature . 70Modifying Live View Parameters . 71Monitoring Packet Loss for Devices . 72Monitoring Response Time of Devices . 73ZOHO Corp.2

ManageEngine OpManager User Guide :: Help DocumentationMonitoring TCP Services . 74Monitoring TCP Services on a Device . 75Adding New TCP Service Monitors . 76Monitoring Windows Services. 77Adding New Windows Service Monitors . 78Monitoring Processes on Windows/Unix Servers & Desktops. 79Adding New Process Template . 80Associating Process Template to Multiple Devices . 81Adding File Monitoring Template . 82Adding Folder Monitoring Template. 83Active Directory Monitoring. 84Exchange Server Monitoring . 85Monitoring MSSQL Parameters. 86Monitoring Windows Event Logs . 87Monitoring URLS for Availability . 89Associating URL Monitors to Servers . 90Adding Syslog Rules. 91Configuring Syslog Ports . 92Monitoring Syslog Packets . 93Viewing Syslog Flow Rate . 94CUSTOMIZING DASHBOARDS .95Create New Dashboard . 95Adding New Widgets . 96Moving Widgets . 97Deleting Widgets. 98Setting a Custom Dashboard as the Default Dashboard. 99Editing Dashboard Layout . 100Delete Dashboard. 101ZOHO Corp.3

ManageEngine OpManager User Guide :: Help DocumentationMANAGING DIFFERENT VIEWS .102CCTV View . 102Adding New CCTV. 102Viewing CCTV. 103Editing a CCTV . 104Deleting a CCTV . 105List View . 106Infrastructure Views . 108Google Maps . 109Business Views. 110Network Views . 112Unknown Devices in OpManager . 113ALERTING .114Managing Faults in Network . 114Viewing Alerts . 115Alert Actions. 116Escalating Alarms . 117Alarm Suppression . 118Receiving SNMP Traps in OpManager. 119Processing SNMP Traps into Alarms . 120Alarm Suppression . 122Rebranding OpManager . 123Configuring Notifications. 124Configuring Mail Server Settings . 125Configuring Proxy Server Settings. 126Configuring SMS Server Settings . 127Configuring Twitter Account Settings. 128Configuring Email Alerts . 129Configuring SMS Alerts . 130Configuring Twitter Alerts . 131ZOHO Corp.4

ManageEngine OpManager User Guide :: Help DocumentationConfiguring Web Alarm Notifications . 132Using a Run Program Notification Profile . 133Logging a Trouble Ticket to ServiceDesk Plus . 134Using a Run Command Notification Profile . 135Creating a Sound Notification Profile. 136Modifying and Deleting Notification Profiles . 137Associating Notification with Managed Devices . 138ADD-ONS & PLUG-INS .139VMware Monitoring. 139Monitoring VMware ESX/ESXi servers. 139Discovering VMware ESX servers in OpManger. 140Monitoring VMware ESX servers. 142Managing VMware Alerts. 144Notifying VMware Alerts. 146Accessing VMware Performance Reports . 147VoIP Monitoring . 153About VoIP Monitor. 153Adding a New VoIP Monitor. 154Configuring call settings and threshold template. 156Viewing Top 10 Call Paths. 158Viewing VoIP Monitor Alerts . 159Viewing VoIP Monitor Reports. 160FAQs on VoIP Monitor . 161WAN Monitoring. 163About WAN Monitor . 163Configuring WAN Monitor . 164Configuring Test Parameters and Threshold Template for WAN Monitor. 166Business Views in WAN Monitor . 167Viewing WAN Monitor Alerts. 168Viewing WAN Monitor Reports . 169FAQs on WAN Monitor . 170ZOHO Corp.5

ManageEngine OpManager User Guide :: Help DocumentationNCM Plug-in . 171About NCM Plug-in . 171Installing NCM Plug-in . 172Coniguring MySQL Server . 173Importing Devices to DeviceExpert. 174Providing Credentials for Devices. 175Device Groups . 184Managing Configurations . 186Backing up Device Configuration .186Viewing Device Configuration Details .188Viewing Device Details.188Viewing Device Configuration .189Managing Configurations .190Comparing Configuration Versions .191Performing Various Actions on Devices/Configurations .191Uploading Device Configuration.193Real-time Configuration Change Detection .194Automated Change Detection through Schedules .195Configuration Change Management. 196Compliance . 200Role-based User Access Control. 205Automation Using Templates Scripts. 208Some Practical Applications of Advanced Script Execution . 213Audit .

ManageEngine OpManager User Guide :: Help Documentation ZOHO Corp. 1 Table Of Contents MANAGEENGINE OPMANAGER - NETWORK MONITORING SOFTWARE .10

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