Product Safety Recall N212329050 Tires Overcured

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Product Safety RecallN212329050 Tires OvercuredRelease Date:Attention:February 2021Revision:00It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motorvehicle equipment (including a tire) covered by this notification under a sale or lease until the defect ornoncompliance is remedied.All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealertraded, or used for demonstration purposes until the repair contained in this bulletin has been performedon the vehicle.Important: Verify that any service replacement tires are not part of this recall. Before installingthe service tire, inspect the sidewall and verify the DOT date and mold number are not listed inthe Tire Information Chart listed in the Service GMCGMCGMCModelEnclaveEscalade, Escalade ESVXT4XT5BlazerExpressSilverado 1500SuburbanTahoeTraverseAcadiaSavanaSierra 1500Yukon, Yukon XLModel 1820212018202020202020RPODescriptionInvolved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Managementsystem. This site should always be checked to confirm vehicle involvement prior to beginning any required inspectionsand/or repairs.ConditionCorrectionGeneral Motors has decided that a defect which relates to motor vehicle safety exists in certainContinental tires installed as original equipment on certain 2018-2021 model year Chevrolet Express andGMC Savana vehicles; certain 2018-2020 model year Chevrolet Blazer and Silverado 1500 and GMCAcadia and Sierra 1500 vehicles; and certain 2020 model year Buick Enclave, Cadillac Escalade,Escalade ESV, XT4, XT5, Chevrolet Suburban, Tahoe, Traverse, and GMC Yukon and Yukon XLvehicles; or sold into the aftermarket by GM dealers. According to the tire manufacturer, ContinentalTires the Americas (CTA), the affected tires may have an overcure condition and CTA has initiated asafety recall for these tires. According to CTA, overcured tires may experience a carcass break in thesidewall with sudden air loss or could develop a belt edge separation which could lead to partial or fulltread/belt loss. These conditions may increase the risk of a crash.Dealers will inspect vehicles and replace tires that have DOT number and production mold numbercombinations identified by Continental.Copyright 2021 General Motors. All Rights Reserved.Page 1 of 13

Product Safety RecallN212329050 Tires OvercuredPartsQuantityAs RequiredAs RequiredAs RequiredAs RequiredAs RequiredAs RequiredAs RequiredAs RequiredAs RequiredAs RequiredAs Required265/45 R 21255/70 R 17235/65 R 18255/55 R 20265/70 R 17275/55 R 20255/55 R 20225/75 R 16275/60 R 20235/60 R 18255/70 R 17Part Name104V TL CROSSCONTACT LX SPORT112S TL GRABBER HTS106H TL CROSSCONTACT LX SPORT107H CROSSCONTACT LX20113H TL AMERITRAC TR111S TL CROSSCONTACT LX20 ECOPLUS 107H TL CROSSCONTACT LX20 ECOPLUS 115 S TL GRABBER HTS115S TL GRABBER HTS60103H TL PROCONTACT TX110S TL GRABBER HTSPart : Verify that any service replacement tires are not part of this recall. Before installing the service tire,inspect the sidewall and verify the DOT date and mold number are not listed in the Tire Information Chart listedin the Service Procedure.US Dealers:If you have concerns acquiring replacement tires through your normal process, please call the GM Tire Program at 1877-728-4737.Canada Dealers:If you have concerns acquiring replacement tires through your normal process, please call their Continental Rep or 1855-453-1962.Export Dealers:All export dealers are required to submit their involved vehicle claims once completed in cooperation with the localContinental Tire Distributor. Follow the documentation instructions later in this bulletin.Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected partsto confirm RIM managed status. Parts may have quantity limiters in effect.Warranty Inspect 4 Road Tires for Production Information (Inspect Only)Add: Dual Rear WheelsAdd: Inspect Spare Tire (17” General Pickup And Express/Savana)Replace First Tire (Includes Inspection)Add: Dual Rear WheelsAdd: Each Additional Tire tItemZFATN/AUS & Canada - Net / Admin Allowance - 25 may be claimed for submitting the Tire Pre-Repair Authorization (PRA)into the Global Warranty Management (GWM) system and to return the tire(s) to the tire manufacturer.US Dealers in Hawaii, Alaska, Puerto Rico, Guam and Canadian Dealers in Northwest and Yukon Territories - donot submit a PRA but contact Continental at 1-888-799-2168.US & Canada - Please do NOT cut, drill or destroy the tire. Tires subject to this recall must be returned whole andintact.Export Dealers Only - Export dealers must submit their involved vehicle claims once completed in cooperation with thelocal Continental Tire Distributor.Page 2 of 13

Product Safety RecallN212329050 Tires OvercuredService ProcedureIMPORTANT: Silverado and Sierra vehicles equipped with 17” General tires and Express and Savana vehicles equippedwith 16” General tires may have a spare tire involved in this recall. Inspect the spare tire and determine if it is the samesize and brand as the road tires. If it matches, inspect the sidewall information as described in the procedure. If it doesnot match, no further action is required for the spare tire.This procedure involves inspecting the tire sidewall for manufacturing information. The mold number, in parenthesis alongwith the last four numbers in the DOT stamp (Date Code) indicate if the tire is involved in this recall. See the examples inthe photographs below.56720125672013Tire Information ChartModelAffected PNTahoeSuburbanSilveradoSierraTahoeSuburbanYukon XL1925271023242101Affected DOT wk(s) –Mold # combination1518 - 0730934118 - 4145594418 - 414560Page 3 of 13

Product Safety RecallN212329050 Tires OvercuredTahoeYukonEscaladeSuburbanYukon XLEscalade ESVSilveradoSierra228097302019 - 4126642819 - 408920233766860419 - 4185630919 - 4185811219 – 4185611219 - 4185791719 - 4185701719 - 4185561919 - 4185792419 - 4185623019 - 4185823019 - 189Blazer42427606XT4842867923419 - 4197833519 - 4197832219 - 4169392319 - 4169462719 - 4169315119 - 4212411120 - 4212235217 - 4064945217 - 4110031718 - 4110033318 - 4110033918 - 4144624118 - 4144624418 - 4064932920 - 4065003020 - 4064973620 - 4064973620 - 4064990319 - 4185161419 - 4185262719 - 4185272719 - 4185324219 - 4185200820 - 4185275218 - 4197570419 - 4197593819 - 4185483819 - 4185492316567219296018The tires must contain the exact DOT week and mold number combination as specified in the chart above.US & Canada - Please do NOT cut, drill or destroy the tire. Tires subject to this recall must be returned whole andintact.Page 4 of 13

Product Safety RecallN212329050 Tires OvercuredTraverse and Enclave56689681.Inspect the tire sidewall as shown and verify the mold number (1) and DOT week (2).2.If the mold number and DOT date fall within the Affected DOT wk(s) – Mold # combination in the tire informationchart, replace the tire.Page 5 of 13

Product Safety RecallN212329050 Tires OvercuredAcadia, XT5 and Blazer566952457523691.2.Inspect the tire sidewall as shown and verify the mold number (2) and DOT week (1).If the mold number and DOT date fall within the Affected DOT wk(s) – Mold # combination in the tire informationchart, replace the tire.Page 6 of 13

Product Safety RecallN212329050 Tires OvercuredSilverado and Sierra56689745752371Page 7 of 13

Product Safety RecallN212329050 Tires Overcured57523721.2.Inspect the tire sidewall as shown and verify the mold number (2) and DOT week (1).If the mold number and DOT date fall within the Affected DOT wk(s) – Mold # combination in the tire informationchart, replace the tire.Express and Savana57523731.2.Inspect the tire sidewall as shown and verify the mold number (2) and the DOT week (1).If the mold number and DOT date fall within the Affected DOT wk(s) – Mold # combination in the tire informationchart, replace the tire.Page 8 of 13

Product Safety RecallN212329050 Tires OvercuredTahoe, Suburban, Yukon and Escalade575237457523751.2.Inspect the tire sidewall as shown and verify the mold number (2) and the DOT week (1).If the mold number and DOT date fall within the Affected DOT wk(s) – Mold # combination in the tire informationchart, replace the tire.Page 9 of 13

Product Safety RecallN212329050 Tires OvercuredXT457523771.2.Inspect the tire sidewall as shown and verify the mold number (2) and the DOT week (1).If the mold number and DOT date fall within the Affected DOT wk(s) – Mold # combination in the tire informationchart, replace the tire.Additional Procedures Applicable to Export Countries OnlyDealers are required to contact local customers to coordinate vehicle inspection with the local Continental Tire Distributor.Inspections can be done at either the dealer or tire distributor.If the mold number and DOT date fall within the information in the chart, the tire needs to be replaced.The defective tire must have the sidewall information documented with photos. It is also necessary to drill two holes inthe tire sidewall to ensure it is not put back into service.56720131.Take a picture of the DOT stamp (Date Code).Page 10 of 13

Product Safety RecallN212329050 Tires Overcured56720122.Take a picture of the mold number, in parenthesis.56695223.Take a picture of the bar code.56824904.Drill two 13mm holes in the tire sidewall above the bar code label. Take a picture of the holes, including the barcodelabel.Page 11 of 13

Product Safety RecallN212329050 Tires OvercuredTire Return Instructions:Note: The recalled tire return procedures are region specific. Please follow your country’s return procedures outlinedbelow.Note: failure to comply with providing the necessary information puts the dealership at risk of a debited claim.For US and Canada:The following process only applies to vehicle tires replaced per this recall. Follow the normal process for allother warranty replacement tires.Please do NOT cut, drill or destroy the tire. Tires subject to this recall must be returned whole and intact.Create a New Pre-Repair Authorization Document in Global Warranty Management (GWM) Select ZREG transaction type Select Tire Replacement Pre-Repair Type Enter required information on Pre-Repair Authorization tab. Required fields are marked with an “*”. Enter8060460 in the Labor Operation field. Enter required information on the Tire Authorization tab. Select “Other” as the Removal Reason and enter“Product Safety Recall N21-2329050, Tire DOT Date and Mold #” in the text box. For the two questions at the bottom of the page:o Select “Yes” for the first question at the bottom of the page (Was there visible cracking .?) and enter“Product Safety N21-2329050, Tire DOT Date and Mold #” in the text box.o Select “No” for the second question (Did the tire issue cause .?) Print the GWM Tire Replacement Document. Attach a copy of the complete Document to the job card.Detach the shipping label portion of the document, attach a copy to each tire using clear packing tape.Mark tires with the word “RECALL” on the sidewallShip tire(s) immediately to address on GWM shipping label.Once the PRA is in “Accept” status, submit the transaction as follows:o Select ZFAT transactiono Enter Pre-Repair Authorization Number in the “Reference Number” fieldo Use applicable tire replacement labor operation provided in this bulletin (9105625)o Enter replacement tire part number and quantity in the Parts sectiono No proration applies to used tires subject to this recallo DO NOT select GM Pre-Repair Authorization in the “Authorization/Comments” section of the transactiono DO NOT enter the PRA number in the Pre-Repair Authorization Number field.For EXPORT COUNTRIESTake photos per the service procedure and email to the country specific email address below.Provide photos captured in the procedure above to the appropriate country representative listed in the table below.Email Subject Line: GM Tire Recall N21-2329050CountryMid-East (Not Israel)IsraelBahamas, Cayman Island, Costia Rica,Dominican El Salvadore, Gutamala,Republic, Mexico, Netherland Antillis,Nicaraugua, PanamaChile, Colombia, PeruKorea RepublicNetherlandsEmail Photos of Tire InformationAbdelrahman Elshami / abdelrahman.elshami@conti.deThomas STROHMEIER / Thomas.strohmeier@conti.deCamila Laveli / servicioaclientes@conti.com.mxAndres CAICEDO / Andres.caicedo@conti.com.ecJeongGu LEE / JeongGu.Lee@continental-corporation.comLaurent GHYSSAERT / laurent.ghyssaert@continental.comPage 12 of 13

Product Safety RecallN212329050 Tires OvercuredDealer Responsibility – For USA & Export (USA States, Territories, and Possessions)It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicleequipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance isremedied.The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this typemust be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repairwithin sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If thecondition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonablyequivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. Toavoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointmentwith each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are toldhow to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonabletime.Dealer Responsibility – AllAll new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possessionand subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customerstake possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,released to auction, used for demonstration, or any other purpose.All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submittingan accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certifiedfor sale within the CPOIS system, or once again be used in the CTP program.Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,or ownership, from this time forward.Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customerinformation indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make therequired correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used forthis purpose, since the customer may not as yet have received the notification letter.In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the stepsnecessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles enteringyour facility for service, you are required to ensure the customer is aware of the open field action and make everyreasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.Dealer ReportsFor dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect MaxisField Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that applyto this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. TheCustomer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The useof such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be aviolation of law in several states.Courtesy Transportation – For USA & CanadaCourtesy transportation is available for customers whose vehicles are involved in a product program and still within thewarranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportationprogram details.Customer NotificationUSA & Canada - General Motors will notify customers of this recall on their vehicle.Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and MotorVehicle Safety Act.GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians ofconditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trainedtechnicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOTassume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether yourvehicle may benefit from the information.We SupportVoluntary TechnicianCertificationPage 13 of 13

Cadillac Escalade, Escalade ESV 2020 2020 Cadillac XT4 2020 2020 Cadillac XT5 2020 2020 Chevrolet Blazer 2019 2020 Chevrolet Express 2018 2021 Chevrolet Silverado 1500 2018 2020 Chevrolet Suburban 2020 2020 Chevrolet Tahoe 2020 2020 Chevrolet Traverse 2020 2020 GMC Acadia 2019 2020 GMC Savana 2018 2021

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