Cisco Unified IP Phone 6921, 6941, 6945, And 6961 .

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Cisco Unified IP Phone 6921, 6941, 6945,and 6961 Administration Guide for CiscoUnified Communications Manager 8.6(SCCP and SIP)Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883Text Part Number: OL-24567-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALLSTATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUTWARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THATSHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSEOR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuantto part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercialenvironment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may causeharmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be requiredto correct the interference at their own expense.The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is notinstalled in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found tocomply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonableprotection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digitaldevices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or televisioncommunications at your own expense.You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of itsperipheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: Turn the television or radio antenna until the interference stops. Move the equipment to one side or the other of the television or radio. Move the equipment farther away from the television or radio. Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuitscontrolled by different circuit breakers or fuses.)Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s publicdomain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITHALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUTLIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OFDEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCOOR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower,Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra,Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital,Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet, AllTouch,AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo,Cisco IOS, Cisco Lumin, Cisco Nexus, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation,Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, iLYNX, IOS, iPhone, IronPort, the IronPort logo, Laser Link, LightStream,Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design),PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc.and/or its affiliates in the United States and certain other countries.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to thisURL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1110R)The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. 2012 Cisco Systems, Inc. All rights reserved.

xRelated DocumentationxObtaining Documentation, Obtaining Support, and Security GuidelinesDocument ConventionsCHAPTER1xixiAn Overview of the Cisco Unified IP Phone1-1Understanding the Cisco Unified IP Phone 6921, 6941, 6945, and 6961What Networking Protocols are Used?1-21-9What Features are Supported on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961?Feature Overview 1-13Configuring Telephony Features 1-13Configuring Network Parameters Using the Cisco Unified IP Phone 1-14Providing Users with Feature Information 1-141-12Understanding Security Features for Cisco Unified IP Phones 1-14Overview of Supported Security Features 1-16Understanding Security Profiles 1-18Identifying Encrypted Phone Calls 1-18Supporting 802.1X Authentication on Cisco Unified IP Phones 1-21Security Restrictions 1-22Reducing Power Consumption on the Cisco Unified IP Phone 6921, 6941, 6945, and 69611-22Overview of Configuring and Installing Cisco Unified IP Phones 1-23Configuring Cisco Unified IP Phones in Cisco Unified CM 1-23Installing Cisco Unified IP Phones 1-27Terminology DifferencesCHAPTER21-29Preparing to Install the Cisco Unified IP Phone on Your Network2-1Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CMUnderstanding How the Cisco Unified IP Phone Interacts with the VLAN 2-22-2Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)OL-24567-01iii

ContentsUnderstanding How the Cisco Unified IP Phone Interacts with Cisco Unified CommunicationsManager Express 2-3Providing Power to the Cisco Unified IP Phone 2-4Power Guidelines 2-4Power Outage 2-5Obtaining Additional Information about Power 2-5Understanding Phone Configuration Files2-5Understanding the Phone Startup Process2-7Adding Phones to the Cisco Unified CM Database 2-8Adding Phones with Auto-Registration 2-9Adding Phones with Auto-Registration and TAPS 2-10Adding Phones with Cisco Unified CM Administration 2-10Adding Phones with BAT 2-11Using Cisco Unified IP Phones with Different Protocols 2-11Converting a New Phone from SCCP to SIP 2-11Converting an In-Use Phone from One Protocol to the Other ProtocolDeploying a Phone in an SCCP and SIP Environment 2-12Determining the MAC Address for a Cisco Unified IP PhoneCHAPTER3Setting Up the Cisco Unified IP Phone2-122-133-1Before You Begin 3-1Network Requirements 3-1Cisco Unified Communications Manager Configuration3-2Understanding the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 ComponentsNetwork and Access Ports 3-2Handset 3-3Speakerphone 3-3Headset 3-3Installing the Cisco Unified IP Phone3-5Reducing Power Consumption on the PhoneFootstand 3-10Higher Viewing Angle 3-14Lower Viewing Angle 3-15Mounting the Phone to the WallVerifying the Phone Startup ProcessConfiguring Startup Network Settings3-103-153-153-16Configuring Security on the Cisco Unified IP Phoneiv3-23-16Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)OL-24567-01

ContentsCHAPTER4Configuring Settings on the Cisco Unified IP PhoneConfiguration Menus on the Cisco Unified IP PhoneDisplaying a Configuration Menu 4-2Unlocking and Locking Options 4-3Editing Values 4-3Network Setup Menu54-14-4IPv4 Setup Menu Options4-6IPv6 Setup Menu Options4-8Security Configuration Menu 4-10Trust List Menu 4-10802.1X Authentication and StatusCHAPTER4-14-10Configuring Features, Templates, Services, and Users5-1Telephony Features Available for the Cisco Unified IP PhoneJoin and Direct Transfer Policy 5-17Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories 5-18Configuring Personal Directory 5-185-15-18Modifying Phone Button Templates 5-19Modifying a Phone Button Template for Personal Address Book or Speed DialsConfiguring Softkey TemplatesSetting Up Services5-215-23Adding Users to Cisco Unified Communications Manager5-23Managing the User Options Web Pages 5-24Giving Users Access to the User Options Web Pages 5-24Associating a Phone with a User 5-25Specifying Options that Appear on the User Options Web PagesConfiguring the Phone to Support Call WaitingSetting up Call Forward Notification5-265-265-27Enabling EnergyWise on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961Setting up UCR 2008CHAPTER65-195-285-30Customizing the Cisco Unified IP Phone6-1Customizing and Modifying Configuration Files6-1Creating Custom Phone Rings 6-2DistinctiveRingList File Format Requirements 6-2PCM File Requirements for Custom Ring Types 6-3Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)OL-24567-01v

ContentsConfiguring a Custom Phone RingConfiguring the Idle Display6-36-4Automatically Disabling the Cisco Unified IP Phone BacklightCHAPTER76-4Viewing Model Information, Status, and Statistics on the Cisco Unified IP PhoneModel Information Screen7-17-1Status Menu 7-2Status Messages Screen 7-2Network Statistics Screen 7-6Call Statistics Screen 7-8Security Configuration 7-10CHAPTER8Monitoring the Cisco Unified IP Phone RemotelyAccessing the Web Page for a Phone8-2Disabling and Enabling Web Page AccessDevice InformationNetwork Setup98-38-88-10Streaming StatisticsCHAPTER8-38-4Network StatisticsDevice Logs8-18-10Troubleshooting and Maintenance9-1Resolving Startup Problems 9-1Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CommunicationsManager 9-2Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-5Symptom: The Cisco Unified IP Phone Displays the Message Security Error 9-6Cisco Unified IP Phone Resets Unexpectedly 9-6Verifying the Physical Connection 9-6Identifying Intermittent Network Outages 9-6Verifying DHCP Settings 9-7Checking Static IP Address Settings 9-7Verifying the Voice VLAN Configuration 9-7Verifying that the Phones Have Not Been Intentionally ResetEliminating DNS or Other Connectivity Errors 9-7Checking Power Connection 9-8Troubleshooting Cisco Unified IP Phone Securityvi9-79-8Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)OL-24567-01

ContentsGeneral Troubleshooting Tips9-9Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset 9-12Performing a Factory Reset 9-12Monitoring the Voice Quality of CallsTroubleshooting Tips 9-149-129-13Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP PhoneAPPENDIXA9-159-15Providing Information to Users Via a WebsiteA-1How Users Obtain Support for the Cisco Unified IP PhoneGiving Users Access to the User Options Web PagesA-1A-1How Users Subscribe to Services and Configure Phone FeaturesHow Users Access a Voice Messaging SystemA-2A-2How Users Configure Personal Directory Entries A-3Installing and Configuring the Cisco Unified IP Phone Address Book SynchronizerAPPENDIXBSupporting International UsersB-1Installing the Cisco Unified CM Locale InstallerSupport for International Call LoggingAPPENDIXCTechnical SpecificationsB-1B-1C-1Physical and Operating Environment SpecificationsCable SpecificationsDC-1C-2Network and Access Port PinoutsAPPENDIXBasic Phone Administration StepsC-2D-1Example User Information for these ProceduresD-1Adding a User to Cisco Unified CM D-2Adding a User From an External LDAP Directory D-2Adding a User Directly to Cisco Unified Communications ManagerConfiguring the PhoneED-2D-3Performing Final End User Configuration StepsAPPENDIXA-3D-6Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961Before You BeginE-1E-2Installing the BracketE-2Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)OL-24567-01vii

ContentsAPPENDIXFFeature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961F-1INDEXviiiCisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)OL-24567-01

PrefaceOverviewCisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco UnifiedCommunications Manager 8.6 (SCCP and SIP) provides the information you need to understand, install,configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network.Because of the complexity of an IP telephony network, this guide does not provide complete and detailedinformation for procedures that you need to perform in Cisco Unified Communications Manager (CiscoUnified CM) or other network devices. See the “Obtaining Documentation, Obtaining Support, andSecurity Guidelines” section on page xi.AudienceNetwork engineers, system administrators, or telecom engineers should review this guide to learn thesteps required to properly set up the Cisco Unified IP Phone on the network.The tasks described are administration-level tasks and are not intended for end-users of the phones.Many of the tasks involve configuring network settings and affect the phone’s ability to function in thenetwork.Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CM, many ofthe tasks in this manual require familiarity with Cisco Unified CM.OrganizationThis manual is organized as follows.ChapterDescriptionChapter 1, “An Overview of the CiscoUnified IP Phone”Provides a conceptual overview and description of the CiscoUnified IP Phone.Chapter 2, “Preparing to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with other keyPhone on Your Network”IP telephony components, and provides an overview of the tasksrequired prior to installation.Chapter 3, “Setting Up the Cisco Unified IP Phone”Describes how to install and configure the Cisco Unified IP Phone onyour network properly and safely.Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)OL-24567-01ix

Chapter 4, “Configuring Settings on the CiscoUnified IP Phone”Describes how to configure network settings, verify status, and makeglobal changes to the Cisco Unified IP Phone.Chapter 5, “Configuring Features, Templates,Services, and Users”Provides an overview of procedures for configuring telephonyfeatures, configuring directories, configuring phone button andsoftkey templates, setting up services, and adding users to CiscoUnified Communications Manager.Chapter 6, “Customizing the CiscoUnified IP Phone”Explains how to customize phone ring sounds and the phone idledisplay at your site.Chapter 7, “Viewing Model Information, Status, and Explains how to view model information, status messages, networkStatistics on the Cisco Unified IP Phone”statistics, and firmware information from the Cisco UnifiedIP Phone.Chapter 8, “Monitoring the Cisco Unified IP PhoneRemotely”Describes the information that you can obtain from the phone’s webpage to remotely monitor the operation of a phone and to assist withtroubleshooting.Chapter 9, “Troubleshooting and Maintenance”Provides tips for troubleshooting the Cisco Unified IP Phone and theCisco Unified IP Phone Expansion Modules.Appendix A, “Providing Information to Users Via aWebsite”Provides suggestions for setting up a website for providing userswith important information about their Cisco Unified IP Phones.Appendix B, “Supporting International Users”Provides information about setting up phones in non–Englishenvironments.Appendix C, “Technical Specifications”Provides technical specifications of the Cisco Unified IP Phone.Appendix D, “Basic Phone Administration Steps”Provides procedures for basic administration tasks such as adding auser and phone to Cisco Unified CM and then associating the user tothe phone.Appendix E, “Installing the Wall Mount Kit for the Contains instructions for installing the wall mount for theCisco Unified IP Phone 6921, 6941, 6945, and 6961” Cisco Unified IP Phone.Appendix F, “Feature Support by Protocol for theProvides information about feature support for the Cisco Unified IPCisco Unified IP Phone 6921, 6941, 6945, and 6961” Phone.Related DocumentationFor more information about Cisco Unified IP Phones or Cisco Unified CM, refer to thefollowing publications.Cisco Unified IP Phone 6900 SeriesThese publications are available at the following d products support series home.htmlCisco Unified Communications Manager AdministrationRelated publications are available at the following /ps556/tsd products support series home.htmlCisco Unified Communications Manager Business EditionRelated publications are available at the following sd products support series home.htmlxCisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)OL-24567-01

http://www.cisco.com/en/US/products/ps7273/tsd products support series 69/tsd products support series home.htmlObtaining Documentation,

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Express 2-3 Providing Power to the Cisco Unified IP Phone 2-4 Power Guidelines 2-4 Power Outage 2-5

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