Cisco Unified Communications With CME, CUE, SRST .

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Cisco Unified Communications with CME,CUE, SRST: Deployment Scenarios,Management and SecurityBRKUCC-2301

Agenda: Cisco Unified Communications Manager Express Cisco Unity Express Survivable Remote Site Telephony Security of CUCME Management ToolsBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public2

Integrated UC Architecture on the ISR/ISR G2Only Cisco UC uses the full power of the Network.Deployment FlexibilitySuperior Voice QualityLower OpEx, Better ROI, GreenMore Efficient Use of IT ResourcesSurvivability, Disaster RecoveryEasier Migration to IPUCas a NetworkOptimizationServiceApplicationCDP Auto QoS VLANs RSVP POE Priority Queuing SRST E-911 Protocol Translation Codecs DSPsIntegrated Applications on ISRsBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public3

Cisco Unified Communications Manager ExpressSimple, Affordable All-In-One Communications Unified Communications solution for 450 users or lessbased on Cisco Integrated Services Routers Full-featured solution that meets the needs of smalland medium businesses, enterprise branch office, andservice-provider-managed-service Provides robust networking across sites usingH.323 or SIP Voice mail, auto-attendant and IVR capabilities withintegrated Cisco Unity Express or Unified Messagingwith Cisco Unity and Cisco Unity Connection Configure as PBX, Key Switch or hybrid mode forbusiness continuity Options include: Video Telephony, Tele-workers, CiscoIP Communicator soft phone, B-ACD call routing, SIPphone support, plus integration with Cisco UnifiedBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco PublicCommunicationsManager4

Cisco Unified Communications Manager ExpressBenefits Complete Business Communications systems: Voice, Video,Voicemail, Auto-Attendant, Desktop Call Control, IVR, XML ,Gateway, MobilityUnified CallConnector Lower Total Cost of Ownership (TCO) and improvedemployee productivity Integrated Mobility and UCC Mobility keeps employeesalways connectedCisco UnifiedIP PhonesWirelessIP Phones Integration with UC collaboration services to providepresence, IM, conferencing and VMIPCommunicator Flexible deployment models for teleworkersDual ModePhones Integration with multiple applications from different marketverticals: retail, finance, manufacturing, healthcareBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public5

Unified CME/SRST IOS Release Version SummaryCME/SRST Release VersionCME/SRST 4.1CME/SRST 4.2CME/SRST 7.0CME/SRST 7.1CME/SRST 8.0CME/SRST 8.1CME /SRST 8.5IOS Version12.4(15)T(7th T (July 2010) (newest)15.1.3T ( November 2010)CME/SRST 7.1 with 15.0(1)M2 is the Golden Release - recommendedrelease for most customersBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public6

CME 8.5 UpdateMobility, Capability enhancements, Improved End User ExperienceNew Capabilities/Endpoints Support for Cisco Unified IP 8900/9900 Series Forced Authorisation Code (FAC) Normalised E.164 support for CMEImproved deployment flexibility with support for SSL VPN client on CiscoUnified IP Phones (SCCP) Mobility enhancements with support for SIP flow around for FMC andsingle touch mobility Customisation of services and directories page, Programmable LineKeys, Button Layout Control ISDN overlap sending on PRI/BRICustomer Benefits Improved Cisco IP Phone user interface Enhanced mobility capabilities with single touch mobility Improved usability of UC system with support for “ ” dialing Reduced cost for remote teleworker solutionsPartner Benefits New opportunities to position CME in markets requiring overlap sendingcapabilitiesBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public7

Cisco 8900/9900 Phone essionalsHighlightsHighlightsHighlights Wi-Fi and Bluetooth Bluetooth support 12 button Programmable Line/FeatureKeys 10 button Programmable Line/FeatureKeys 10 button Programmable Line/FeatureKeys 5.6 inch VGA colour screen with touchscreen 5 inch VGA colour screen 4 Programmable soft keys 4 Programmable soft keys Multimedia applications: XML, Midlets Programmable soft label keys – touch Native USB camera with video screen Multimedia applications: XML, MidletsBRKUCC-2301 5 inch VGA colour screen Native USB Camera Multimedia applications: XML, Midlets 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public8

CME VPN Phone with Cisco ASALow cost secure communications Secure communications anywhereconnectivity is available Low cost remote teleworker solutionwithout need for teleworker routerEthernetSecure VPNUnsecuredWANCME Features:CiscoASA–SSL VPN connection between remotephone and Cisco ASA–Supported phones: 7942G, 7945G,7962G, 7965Gand 7975G (SCCP only)BRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public9

Fixed Mobile Convergence (FMC) with SIPMediaOriginalFlow AroundSignallingReduced Telecommunications Cost SIP Media Flow Around removesneed to hairpin PSTN to PSTN call SNR calls can be pulled back todesktop phone BenefitsLowers cost of ownership by reducingcosts on SIP trunksImproves WAN link efficiencyBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.CallerServiceProvider SIP Trunk31421 PSTN caller rings internal extension2 No answer, SNR service forwards call toPSTN3 Media Flow Around on SIP Trunk4 Desktop user has ability to pull call backCisco Public10

Forced Authorisation Code (FAC)Improved Accounting and Billing FAC regulates the type of calls a user makes Tracks calls to non toll-free, long distance and international numbers foraccounting and billing purposes User is prompted to enter valid username/authorisation code before call isplaced FAC authentication can be local or through Radius FAC data stored in CDR records–CDR can be stored in router flash, external FTP server, or Syslog Applicable for multiple endpoints–Applicable to SCCP, SIP phones, Analog phonesBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public11

CME Services PagePre-CME 8.5 User has access to all servicesconfigured on system Accessible by clicking on―Services‖ button on phone ―My Phone Apps‖ provides accessto speed dial buttons, personalspeed dial buttons, reset phone,Single Number Reach ―Directories‖ buttons servicesaccess to call history and localdirectoriesBRKUCC-2301 2011 Cisco and/or its affiliates. All rights sco Public12

Customisable Services PageCME 8.5 Administrator can customise whatservices a phone provides Additional security for lobbyphones by preventing access toservices and directories page Can be configured on ephone orephone-template BenefitsImproves security for phones incommon areas with guest usersBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.“Services” NullCME#conf tEnter configuration commands, one per line. End with CNTL/Z.CME(config)#ephone-template 1CME(config-ephone-template)#exclude ?call-history call history in the missed/received/placed calls directorydirectory local directory serviceemextension mobility servicemyphoneapp my phone apps serviceCME(config)#ephone 1CME(config-ephone)#exclude ?call-history call history in the missed/received/placed calls directorydirectory local directory serviceemextension mobility servicemyphoneappmy phone apps serviceCisco Public13

My Phone Apps for BLF Speed DialUser Interface BenefitsEasier configuration for end users Pre CME 8.5Users used only IOS CLI to configureBLF Speed Dial FeaturesConfigure BLF Speed Dial from MyPhone AppsAdd, Delete, and Change BLF SpeedDial configurationBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public14

Fixed Button LayoutPre CME 8.5Line Buttons Line extensions take up first N buttons Eg. If there are 2 extensions assignedto buttons, they take up buttons 1 and2Speed Dials, Busy Lamp Field Remaining buttons can be configuredas Speed Dials and Busy Lamp FieldSpeed Dials Button Layout–Fixed and order of buttons populated by CME–Speed Dials and Busy Lamp Field (BLF) buttons populate remaining buttonsnot used by extensionsBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public15

Button Layout ControlSCCP Phoneephone-template 1button-layout 1,4 linebutton-layout 2-3 speed-dialSIP Phonevoice register template 1button-layout 1,4 linebutton-layout 2,3 speed-dial Customisable Button Layout–Customisable arrangement of Line Buttons, Speed Dials, FeatureKeys and URL button–Applicable to both SCCP and SIP phones–Utilise ephone-template (SCCP) and voice register template (SIP)phones–Apply ephone-template and voice register template to phonesBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public16

Programmable Line Keys (PLK)Line Buttons Used for line extensionsSpeed Dials Buttons configured asspeed dialsFeature Keys Softkey functionality andgeneric night service onphone buttonsService URL Pre CME 8.5–Line keys configured only as line buttons, speed dials,BLF speed dials or privacy buttons PLK URLs such as EM, MyPhone Apps, and otherURLs on line keys–Allows line keys to be programmed as line buttons,speed-dials, BLF speed dials, features, and URL servicesBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public17

Cisco Unified CME 8.5 - IP Phone PortfolioExecutiveVideoCisco Unified IP Phone9951/99717975Cisco Unified IP Phone9951/9971/8961Cisco Unified VideoAdvantageCisco UnifiedPersonal CommunicatorManagerCisco Unified IP Phone7962G/7965GBusinessMobilityCisco Unified IP Phone7942G / 7945GConferenceCisco Unified IP ConferencePhone7936, 7937GBasicCisco Unified IPPhone6901/6911/6921/6941/6961AccessoriesCisco Unified IP PhoneExpansion Module 7915/7916AnalogMultibuttonCisco Unified IP Phone7931GBRKUCC-2301Cisco IP CommunicatorCisco UnifiedPersonal CommunicatorCisco Unified Wireless IPPhone 7921G/ 7925G/7925G-EX 2011 Cisco and/or its affiliates. All rights reserved.Cisco ATAVG202, VG204, VG224CiscoCiscoPublic18

CME 8.6 Update ( IOS 15.1(4)M)Collaboration , Video & Mobility EnhancementsNEWNew Capabilities/EndpointsPartner Benefits Support for Cisco Mobile 8.1 iphone and ipodtouch softphone client New opportunities to position Low costvideo telephony with Cisco 8900/9900video IP Phones with CUCME Position as a low cost remote teleworkersolution with IOS DTLS SSL VPN solution SSL VPN client support for IOS DTLS VPN forSCCP phones Support for Call Forward Unregistered Clear directory entries for Calls Localisation Support for 7925, 69xx, 89xx & 99xxIP Phones Video and Camera Support for 8961/9951/9971 IPendpoints Extension Mobility support for SIP endpoints Increase Translation Rule from 15 to 100 Bulk Registration Support for SIP PhonesBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public19

Cisco Mobile 8.1Benefits of Cisco Mobile 8.1 Lower Mobility CostsYou can place and receive calls when at home, in hotels, or atWi-Fi hotspotsReduce mobile minutes and save on roaming charges Mobile PrivacyCisco Mobile 8.1 turns your iPhone into an extension on yourCisco UC systemKeep mobile number private through office dialing Enterprise Telephony FeaturesCisco Mobile 8.1 offers enterprise-class telephony functionsincluding transfer, conference, hold and resume, park andBRKUCC-2301Cisco Publicrecover calls. 2011 Cisco and/or its affiliates. All rights reserved.20

CME Third-Party SIP Phone Support Cisco CME conforms with the IETF RFC 3261standard for SIP CME versions 4.1 and later support SIP IP phones The Cisco Technology Developer Program (TDP)introduced testing support for CiscoCommunications Manager with third-party SIPendpoints in 2006 Cisco’s recommendation is to utilise TDP ortekVizion ms/sipverification/verified products.php Cisco CME deployed with third-party SIP IPphones / endpoints is a supported solution byCisco TACBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public21

Cisco Integrated Services Router (ISR)G2 Portfolio for UnifiedNEWCommunicationsConcurrent Services andPerformanceCisco Unified Communications Manager ExpressCisco Unified Survivable Remote Site gh-Density ServicesModularity with PerformanceOptimised for “All-in-one”Solution (NM-SM, NME,EVM, ISM, WIC/VIC)2911Multiple ServicesExtended ModularConnectivity (EVM,ISM, SM, WIC/VIC)Cisco Unity ExpressLocal Auto Attendant andVoice Mail System with 8-300Mailboxes, 4-32 Sessions,600 Hours of StorageLow Density ServicesSmall Phones250/730400/1350350/1200450/1500Small Branch 2011 Cisco and/or its affiliates. All rights reserved.Cisco PublicEnterprise Branch Office22

Cisco Unified Communications Manager Express:Standalone Office DeploymentPSTNSIP TrunkDial backupand POSCO Line 1,2, 3, 4FaxCisco ISR, including: Unified Communications Manager Express Cisco Unity Express IOS Firewall Integrated PoE switch Integrated WLANAnalog phonesGUIManagementstationCisco IP Phone7906 in lobby, orbreak roomUnified IP Phone7965 7915 asthe Admin deviceEmployeeLaptop , CiscoIP Phone7975GCisco IP VoWLAN7925 Internet 2011 Cisco and/or its affiliates. All rights reserved.Wireless LANaccess pointCisco PublicTablePC23

Unified Communications Express: DistributedEnterprise Branch OfficeCisco Integrated ServicesRouter with CiscoCommunications ManagerExpress, Cisco Unity Expressand IOS FirewallMain business locationCisco IntegratedServices Router withCisco CommunicationsManager Express, CiscoUnity Express and IOSFirewallPublic Internet,VPN or PrivateWAN with VoIP100 – 450 employeesBranch Location10-20 employeesDistribution CentrePSTN Networked Call Processing Networked Voice Messaging Extension dialing between sites Toll Savings Calling Name, Number IntelligentTransferBRKUCC-2301 Call FWD 2011&Ciscoand/or its affiliates. All rights reserved.Cisco Integrated ServicesRouter with CiscoCommunications ManagerExpress, Cisco Unity Expressand IOS Firewall25-75 employeesCisco Public24

Deployment ModelsDistributed Call Processing (Unified CM-Unified CME Model)Applications(VMail, IPCC, MP )PSTNUnified CMClusterCisco UnifiedCommunicationsManager ExpressIP WANRegional Branch AHeadquartersGKGatekeeper Unified CM, applications located at HQ or Branch site DSP resources located at each siteCisco UnifiedCommunicationsManager Express Up to 30,000 phones per Unified CM cluster Up to 450 phones per Unified CME 100 sitesRegional Branch BBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public25

IP Telephony solutions combining CME & CCM:Delivering Multi-Site, Centralised Systems with FailoverHeadquarters Cisco UnitySite sco UnifiedCommunicationsManager Expressand Cisco UnityExpressSite BCisco UnifiedCommunicationsManager Expressand Cisco UnityExpressBRKUCC-2301Site CCisco SurvivableRemote SiteTelephony andCisco UnityExpress 2011 Cisco and/or its affiliates. All rights reserved.Site DCisco SurvivableRemote SiteTelephony andCisco UnityExpressCisco Public26

Cisco Unity ExpressBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public27

Cisco Unity Express: The Basics Cisco Unity Express is a cost-effectivevoicemail and integrated messagingsystem with Automated Attendant andoptional interactive voice response (IVR)for the branch office or small office The system supports Cisco Unified Communications Manager or UC Manager Express deploymentscenarios The platform is a Cisco integrated services router: Industry-leading Cisco 1861, 2800, 2900, 3800 and3900 Series. The message store is a choice of network module, advanced integration module, or the new servicemodules. The system offers up to 500 mailboxes, 32 ports and 600 hours of storage. The system supports 22 languages. Add the TimeCardView application for time card data management. Deploy in survivable mode similar to Survivable Remote Site Telephony.BRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public28

Unity Express Features at a Glance Voice Mail Integrated one box voice mail solution. Accessible via multiple interfaces. Auto Attendant Automatically handle incoming calls with powerful multi-level call flows. Tuned for business hours, holidays and multiple languages. Interactive Voice Response External database integration, E-mail and fax capabilities. TimeCardView Track employee work hours for attendance and payroll. Seamlessly integrates with Intuit QuickBooks. Live-record Record calls with one button.BRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public29

Web Voice Mail (CUE 8.5 onwards) Listen/Save/Delete/Compose Voice Mail messages/greetings through a Web GUI interface. Manage all mailbox settings.BRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public30

Survivable Remote Site Telephony (SRST)DeploymentsBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public31

Remote Unified Communications using CiscoUnified SRST Access the same IP applications and CiscoWAN1861 withSRSTSmall branchwith up to 15usersPSTNNetworkOutage3845 withSRSTUnified Communications Manager featuresas HQ Centralised VM or distributed with CUE Survivable telephony services in case ofWAN or CUCM failure Centralised management and IT support Same look and feel as HQCisco UnifiedCommunicationsManagerAMediumbranch with upto 730 usersCentralisedCisco Unity 3945E withSRSTBRKUCC-2301Large branchwith up to 2011 Cisco and/or its affiliates. All rights reserved.1500 usersCisco PublicHeadquarters32

Unified Communications InfrastructureFailover and Redundancy: Survivable Remote Site TelephonyNormalWAN OperationFailureSignalling TrafficUnified CMClusterSignalling TrafficIP WANBranch SiteSRSTCapableRouterVoice TrafficPSTNApplicationsCentral SiteVoice Traffic IP Phones have SRST router IP as the last option in their CM GROUP configuration Support for both SIP and SCCP IP Phones With SRST, only a subset of features are available to the phones (DID, DOD, callhold, transfer, speed dial, caller ID, etc.)BRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public33

Security on CUCMEBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public34

Why is Voice Security Important? VoIP security is becoming critical concern for customers–Legacy voice system migration to IP is rapidly accelerating–Growing popularity of VoIP makes it target for attacks–SIP adoption brings new vulnerabilitiesHomeBankSecure yoursystem!VoiceRouterBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public35

Background Increase rate of toll-fraud occurrence for customers with Ciscovoice solutions–Hackers scan unsecure boxes for open port 5060–Free SIP Clients Methods of Toll-Fraud–Internal – Internal employee misusing system to make fraudulent calls–External – External parties misusing unsecured Cisco routers to makefraudulent calls External Toll-Fraud occurs because of improperly configured voicesystems–Access-list not configured to prevent invalid inbound VoIP calls–Misuse of Secondary dialtoneBRKUCC-2301 2011 Cisco and/or its affiliates. All rights reserved.Cisco Public36

Toll Fraud—ACLs, Dial-Peers Use ACLs to allow/deny explicit sources of calls Apply explicit incoming and outgoing dial-peers to both CUBE interfaces to control the typesand parameters of calls allowed on the network Use explicit destination-patterns on dial-peers (n

Cisco Unified IP Phone 6901/6911/6921/6941/ 6961 Cisco Unified Personal Communicator Cisco IP Communicator Cisco Unified Wireless IP Phone 7921G/ 7925G/7925G-EX Cisco Unified Personal Communicator Cisco Unified CME 8.5 - IP Phone Portfolio Accessories Mobility Conference Video Business Manager

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