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ANNUAL REPORT 2019-20REPORT OF THECHIEF FINANCIALOFFICEROVERALL OPERATING RESULTSThe Canadian Red Cross Society operates fourcore programs – Emergency Management,Prevention and Safety, Community Health andWellness, and International Operations – whichare supported by fee-for-service contracts, anddonations (restricted and unrestricted).The total revenues for the year ending March 31,2020 were 354.8 million (2019: 391.1 million) and the total operating expenseswere 344.6 million (2019: 377.2 million).Fundraising unrestricted revenues increased by 35 million from the prior year. Program revenuesdecreased by about 61 million. Investmentincome from our Legacy fund and the sale ofproperties decreased by about 10 million.Accordingly, the decreases in program andinvestment revenues offset by the increase infundraising revenues resulted in a net decrease inthe total revenues of about 36 million.The total deficiency of program revenues overexpenses was about 43 million (2019: 17.9 million) or an increase of about 25 million. The net increase in expenseswas due to reductions in cost recoveries in all fourprograms.The deficiency in program revenues over expensesoccurred mainly due to a reduced volume ofemergency response and recovery programmingThis occurred primarily in the Alberta Firesresponse and B.C. Fires, as we continue recoveryprogramming as part of the long-term recoveryphase. In addition, international programmingreduced in the last quarter due to impacts of theCOVID-19 pandemic. Our planned exit costs insome Community Health and Wellness programsalso increased program costs.1 Report of the Chief Financial Officer 2019-2020The distribution of total expenses is shown in thechart on the following page.In the year ending March 31, 2020, the Red Crossearned an excess of revenues over expensesof about 10.1 million (2019: 14.2 million),the decrease in the excess of revenues overexpenses from 2019 of about 4.3 million is dueto the following factors: Increase in net revenues from fundraising of 32 million; Deficiency of program revenues overexpenses increased by 25 million includingone-time restructuring charge of 7.7 millionfrom exits in our home support programs.The reasons for the increase are explainedfurther below; Investment income decreased by about 10 million due to impact of COVID-19pandemic on Legacy fund investments inMarch 2020.

400TOTAL EXPENSES ( FundraisingGovernance andGeneral ManagementInternational OperationsEmergency ManagementMajor ResponsesPrevention and SafetyHealth andCommunity WellnessTotal Program Expenses84% (2019: 87%)Total Fundraising Expenses12% (2019: 10%)Governance and GeneralManagement Expenses4% (2019: 3%)Total Expenses for the Year 345 million (2019: 377 million)Report of the Chief Financial Officer 2019-2020 2

EMERGENCY MANAGEMENTEmergency management revenues were 119.5 million (2019: 164.7 million), and primarilycomprised of emergency response and recoveryprogramming of 113.3 million (2019: 152.9 million).Major responses accounted for about 91.2 millionof the total revenue, and other responses, includingpersonal disaster assistance, accounted for about 22.1 million. The chart below highlights the mostsignificant response revenues.The volume of activities generated by newresponses such as the response to the COVID-19pandemic and flooding in Quebec were notsignificant enough to compensate for the decreasedactivity from the fire operations in Alberta and BritishColumbia and other operations now in the longerterm recovery phase. The majority of COVID-19pandemic response activities took place after March2020 and were mostly comprised of direct financialsupport to beneficiaries.The baseline emergency management programhad total revenues of 6 million (2019: 7.3 million)to maintain the current capacity of emergencymanagement, including maintaining the EmergencyManagement Information System (EMIS), as well asbest practices around information management andrecovery services.EMERGENCY MANAGEMENT REVENUE MAJOR RESPONSES807062.9605037.8403029.821.9 22.42022. Fires2016B.C. Fires& FloodsManitobaResponses andRecovery201920203 Report of the Chief Financial Officer ponses

INTERNATIONAL OPERATIONSPREVENTION AND SAFETYInternational Operations had revenues of 48.7 million (2019: 68.9 million), which primarilyrepresents programming for emergency response, 22.5 million; global programming, 24.7 million;and other activities, 1.5 million.Prevention and Safety programs had revenuesof 18.4 million (2019: 18.8 million), whichprimarily represent First Aid training sales of 15.0 million (2019: 15.4 million) and WaterSafety of 3.4 million (2019: 3.4 million). Thedecrease of about 0.4 million in First Aidrevenues was primarily due to lower majoraccount sales ( 0.3 million) and lower manualsales ( 0.4 million) which was offset by highertraining revenue ( 0.5 million). Approximately 0.3 million in revenue was lost during thelast two weeks of March due to the impact ofCOVID-19. Water Safety revenues remainedconsistent year over year.Total revenues decreased by about 20.2 milliondue to decreased programming in the Americas,Africa and in Nepal.The deficiency of revenues over expensesincreased by about 2.3 million due to lowercost-recovery rates compared to the prior year.This was a result of the prior year seeing theend to large projects in the Americas, SouthSudan and Mali. The first half of FY20 was spentsecuring new partnerships with Global Affairsand various Red Cross National Societies.The deficiency of revenues over expensesincreased by 1.5 million largely due todevelopment costs relating to the First Aid portal.HEALTH AND COMMUNITY WELLNESSFUNDRAISINGHealth and Community Wellness programs, whichmostly operate in the Atlantic region, Ontario,Alberta and British Columbia, had revenues of 54.7 million (2019: 55.7 million) primarily fromhome support of 14.7 million (2019: 16 million),health equipment loans of 24 million (2019: 22 million), transportation of 7.7 million (2019: 8.5 million), meal deliveries of 3 million (2019: 3.4 million), and community initiatives of 5.1 million (2019: 5.7 million).Philanthropy raised unrestricted and restricteddonations of 150.1 million (2019: 111.7 million).The overall increase is largely attributable to anincrease in bequest donations and an increasein fundraising appeal totals from 14.6 millionin 2019 to 17.7 million in 2020 from severaldomestic appeals.The transition out of home support programsin New Brunswick and Nova Scotia has beencommunicated, resulting in lower service hours,which resulted in a revenue decrease of about 1.2 million.The deficiency of revenues over expenses increasedas a result of a 7.7 million restructuring provisionarising from the planned exit from the home supportand other programs.While the cost of fundraising increased from lastyear (2020: 41.6 million; 2019: 39.6 million), theratio of fundraising costs to total revenues forthe Red Cross decreased to 27.7% (2019: 35.5%).This reduction in cost of fundraising percentagewas mainly due to an increase in higher marginrevenue from bequests and an increase in appealfundraising in the current year. The five-yearrolling average cost of fundraising for the RedCross is 24.8% (2019: 25.6%).Report of the Chief Financial Officer 2019-2020 4

FINANCIAL POSITIONAs of March 31, 2020, the Red Cross was in astrong financial position with net assets of 152.5million (2019: 143.7 million) which increased byabout 8.8 million from last year, due mainly to theexcess of revenues over expenses of about 10million. This excess was due largely to increasedbequest donations.Unrestricted cash or cash equivalents was about 13.5 million (2019: 32.9 million). The decreasein cash is mainly COVID related. Fundraising andprogram revenues dipped in the last quarter. Thiscombined with outstanding receivables fromprovincial governments as at March 31 impactedcash flows during the last quarter.Externally restricted cash or cash equivalentsof 163.8 million (2019: 188.5 million) representrestricted donations from appeals during the yearor carried forward from prior years. The decreasein externally restricted cash is due mainly for thespend on the B.C. Fires and Alberta Fires.The Red Cross maintains about 35 million (2019: 33.5 million) as contingency funds to ensure thecontinuity of Red Cross operations if a disruptiveevent impacts fundraising or program revenues.These funds were combined during Fiscal 2020with a significant bequest to create a LegacyFund. The investment income of this fund isinternally restricted to support the Society’soperations. The March 2020 balance of this fundwas 60.4 million as at year end.Working capital for Red Cross consists mainlyof accounts receivable and accounts payablearising from credit provided to or from its partnersin the above-noted programs. The Red Cross haslimited credit risk as the majority of its debtors areprovincial and federal governments.Inventory consists of current materials andsupplies necessary for our disaster managementand international programs, so they can respondquickly across Canada or internationally.ACCOUNTABILITY AND OVERSIGHTThe audited financial statements of the Red Crosshave been prepared in accordance with Canadiangenerally accepted accounting principles for not-forprofit organizations established by the AccountingStandards Board of Canada.The Board of the Red Cross approves an annualoperating plan and budget and receives quarterlyreports from management. Additionally, the Auditand Finance Committee of the Board – composedof volunteers with expertise in finance, accounting,investment and risk management – meets quarterlywith management to monitor the external audit,financial performance and internal controlenvironment of the organization.The Society has an independent internal auditfunction which has further enhanced the corporategovernance structure of the Red Cross. A three-year5 Report of the Chief Financial Officer 2019-2020internal audit plan was approved by the Board andthree audits were completed during the year.Enterprise risks and related mitigation strategies ofthe Red Cross are reviewed quarterly, as needed,and are examined by the board and its committees.Management has been further investing in itsincident management, compliance, quality oversight,and data governance capacities.The audited financial statements of the CanadianRed Cross and audited special purpose financialstatements of the Alberta Fires Fund are available onthe Red Cross website at MillsChief Financial OfficerChief Corporate Services Officer

Alberta and British Columbia, had revenues of 54.7 million (2019: 55.7 million) primarily from home support of 14.7 million (2019: 16 million), health equipment loans of 24 million (2019: 22 million), transportation of 7.7 million (2019: 8.5 million), meal deliveries of 3 million (2019: 3.4 million), and community initiatives of

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