Understanding theDell EMC Services PortfolioUnderstanding the Dell EMC Services Portfolio1
Why partner with Dell EMC Services?Dell EMC Services weredeveloped with the channelin mind. Partners havemore choices today on howyou include services anddeliver more value to yourcustomers. Dell EMC servicesscale to meet your customerrequirements while giving youflexibility and bench strengthwhen and where you need it.PARTNERS CAN Resell Dell EMC Services toenhance value and earn lucrativeCONSULTINGINCREASE REVENUE Improve client deals 30% Grow enterprise deals 80% Expand accounts 26%MARGIN & PROFITABILITYCompetency in deployment thenco-deliver Dell EMC ProDeploy Additional resale margin Industry leading rebates Delivery enablementservices. Deliver your own servicesby expanding your servicescapabilities by obtaining ServicesCompetenciesCOMPETITIVE ADVANTAGE Broad & deep expertise Expand your bench Deliver more valueDELIVER SOLUTIONS Edge-to-Core-to-Cloud Robust services portfolio Integrated solutions2 Understanding the Dell EMC Services PortfolioDEPLOYMENTSUPPORTTRAININGDell EMC Services portfolio covers consulting to deployment and supportto training, our services help drive the rapid adoption and optimization ofyour customer’s digital technologies and the business critical systems thatsupport them spanning from the edge to core to cloud. Each focus area inour portfolio is rich in time-tested capabilities, experts, their tools and theirexperience.rebates. Co-deliver by obtaining a ServiceDell EMC Services capabilities:OUR PEOPLEOUR REACH 35,000 Dell EMC professionals 121M systems supported Broad & deep technical expertise 15.5M dispatches 55 languages Core to edge coverage Industry certifications 1035 parts distribution centersOUR PLACESOUR PROOF 165 countries 94% customer satisfaction rating 6 Global Command Centers Temkin Group CE Excellence 12 Centers of Excellence & TSIA STAR awardsJoint Solution Centers 87 technical support sites Microsoft Deployment Partner ofthe Year 2200 carry-in service centersUnderstanding the Dell EMC Services Portfolio 33
ConsultingDeploymentHarness business urgencyDeployment expertise designed for youUtilize our expert consultants, our guidance, technical expertise, planning,digital tools, and execution.Our consultants help you rapidly transform your customer’s businessor organization by leveraging the latest technologies, decreasing costs,reducing risks, and driving innovation in the new digital economy.“Dell EMC played a significant role as our digital transformationpartner. Their expertise across disciplines — business, IT, agiledevelopment, program management — helped us shape our visionand turn that vision into reality The business results have beenexceptional.”We’ve spent over 30 years building a deployment practice to complementyour services so you can efficiently deploy your customer’s digitaltechnology with less effort and more control. Who’s better suited toimplement the latest Dell EMC systems than Dell EMC engineers with ourapproved partners?“ we cut our imaging time by 50 percent, thanks to Dell deployment.And having just a single PC image to support, combined with theirendpoint management tools, has helped reduce our help-desk ticketsby 80 percent.”-- Birmingham-Southern College-- Bank of IrelandBig data, analytics,and IoT strategy andimplementationLeverage data science, predictive analytics, andmodern app development to identify and mine bigdata valueCloud-native appmodernization andDevOpsModernize apps for Pivotal Cloud Foundry andimplement agile development and continuousdelivery processesMulti-cloudimplementation andoperating modelQuickly implement hybrid cloud platforms and driveadoption by migrating the right applications andupdating IT processesModernization andoptimization ofMicrosoft technologiesAssess business and technology requirements forMicrosoft platform upgrades, modernization, andmigration to cloudCyber-attackrecovery strategy andimplementationDetermine business-criticality of assets and implementa cyber-attack recovery vault to minimize impact ofan attack4 Understanding the Dell EMC Services PortfolioCapabilityAt the EdgeAt the Core/CloudPlanningPlanning, project managementand portal to control all aspectsSite readiness, implementationplanning and projectmanagementConfigurationFactory distribution point forSCCM configuration; dynamicimagingInstall and configure system OS,firmware and hypervisorInstallationOnsite installation anytime 24x7Onsite rack, stack, cable andlabelIntegrationConnected Configuration enablespre-integration – SCCM images,BIOS, and domain joinTool driven environment mappingand reporting; multivendorintegration testing for networkingData MigrationSecure migration using peerto-peer and data wipe of retiredsystemsData migration analysis andrecommendation for storagePost-implementationResident experts, best practices,documentation, knowledgetransferResident experts, best practices,documentation, knowledgetransferUnderstanding the Dell EMC Services Portfolio 5
SupportTrainingMaximize productivityDevelop your talentDell EMC support and maintenance, powered by personalized, proactiveand predictive capabilities and an elite team of experts, we optimize yourcustomer’s IT investments.With digital tools such as MyService360 and SupportAssist, Dell EMCSupport Services help increase uptime, prevent issues, accelerates repairs,and reduces IT effort.“With Dell ProSupport Plus, I have one person to contact: my TechnicalAccount Manager. I save a lot of time and can focus on on-going and newIT projects. Our systems are more reliable overall because our TechnicalAccount Manager collaborates proactively.”-- Makita GermanyCapabilityAt the EdgeAt the Core/CloudToolsProactive monitoring forautomatic issue prevention andresolutionProactive monitoring forautomatic issue prevention andresolutionSelf-service portal for casemgmt. and parts dispatchSelf-service portal for casemgmt. and parts dispatchPriority access to in-regionProSupport engineersElite ProSupport Plus engineers;dedicated TAM and reportingExpertsDevelop and retain valuable IT talent to lead your transformation into thedigital enterprise of the future.For IT professionals and the entire organization, our education experts andlearning experiences enable you to maximize return on your investment intechnology and learning.“ the Cloud Architect certification was the perfect way to get someadditional knowledge and bring some industry validation ”-- Pomeroy IT solutions Instructor-Led Massive Open Online Courses(MOOCs) Self-paced Streamingv Free eLearning E-learning Custom-built On-Demand Leaning CentersDIGITALITComprehensiveComprehensive HW and SW withcollaborative 3rd party assistanceHypervisor, OS and 3rd partyapplications supportOnsiteNext business day onsite afterremote diagnosisNext business day or missioncritical parts & labor responseExtra CoverageAccidental damage repair andhard drive retentionHealth check andrecommendations; systemmaintenance6 Understanding the Dell EMC Services PortfolioWORKFORCESECURITY Big data analytics and scale-out Modern application development All-flash storage infrastructure Converged infrastructure Hybrid cloud Networking and servers Organizational transformation Software-defined data center End-user computing Data protectionUnderstanding the Dell EMC Services Portfolio7
Dell EMC Product and Services GridCONSULTINGPCs and tablets:Optiplex, PrecisionDEPLOYMENTSUPPORTTRAININGModernizationand optimizationof Microsofttechnologies ProDeploy ClientSuite Configuration Logistics Asset Tagging &Reporting ProSupport ClientSuite Accidental Damage Keep Your HardDrive Client Support andTroubleshootingServers:PowerEdge, R Series,C Series, T SeriesComprehensiveMulti-cloudimplementation andoperating model ProDeployEnterprise Suite EnterpriseConfiguration Rack Integration Data Migration Residency ProSupportEnterprise Suite Warranty renewals PowerEdgeEssentialsNetworking:N1500, N2000,N3000, N3132/N2128, N4000, XSeriesMulti-cloudimplementation andoperating model ProDeployEnterprise Suite EnterpriseConfiguration Rack Integration Data Migration Residency ProSupportEnterprise Suite NetworkingEssentials NetworkingInstallation andConfiguration werVault IT Transformation Hybrid CloudDeployment ProDeployEnterprise Suite EnterpriseConfiguration Rack Integration Data Migration Residency ProSupportEnterprise Suite Storage Essentials PS or SC SeriesInstallation andConfiguration PS or SC SeriesPlanning PS or SCSeries StorageAdministration andManagementStorage:Connectrix, DSSD,ECS, ISILON,ScaleIO, Unity,ViPR, VMAX, VNX,XtremeIO IT Transformation Hybrid CloudDeployment Planning & Design Deploy, Installation& Configuration Data Migration Integration Intelligent DataMobility Residency ProSupportEnterprise Suite Storage Essentials (Product)Fundamentals Learning Center PerformanceWorkshopsLatitude,Chromebook, Vostro Copyright 2017 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Othertrademarks may be the property of their respective owners.8 Understanding the Dell EMC Services Portfolio
Dell EMC Services capabilities: Dell EMC Services were developed with the channel in mind. Partners have more choices today on how you include services and deliver more value to your customers. Dell EMC services scale to meet your customer requirements while giving you flexibility and bench strength when and where you need it. • 35,000+ Dell ...