OpenScape Office V3 - Mix-bg
OpenScape Office V3Customer PresentationOct. 2013
AgendaCopyright Unify GmbH & Co. KG 2013. All rights reserved.3
AgendaCopyright Unify GmbH & Co. KG 2013. All rights reserved.4
Five Megatrends Shaping SMB nUserExperienceSeamlessMobilitätUser DeploymentSMBneedsCompany owner needsCopyright Unify GmbH & Co. KG 2013. All rights reserved.5
A Day in the Life of an SMB user 8:00 AMIn the office, chatswith business partnerand starts a voiceand videocollaboration with theteamAPPLICATIONNETWORKSprache, Video, WEB-CollaborationCorporate WLAN / LAN10:00 AMBusiness meeting at thecustomer site, a questioncomes up, you check who isavailable and conference inyour team expertimmediatelySprache, UC, VPN, KonferenzPublic Wi-Fi11:30 AMOn the way back, changespresence status, checks thecall journal, calls assistant tocoordinate remainder of thebusiness daySprache, UC, TelefonbuchCellularThroughout all this the SMB user is able to seamlessly and automatically switch betweendevices, media, and networks, and have continual, synchronized access to corporate informationand applications from a common user interfaceCopyright Unify GmbH & Co. KG 2013. All rights reserved.6
Driving the SMB agendaThe SMB needsMulti-taskingKey employees performmultiple tasks to keep thebusiness running.How can I makeemployeesSystemCapacitymore productive?User expectationsThe consumer space isinfluencing SMBs with newcommunications capabilities.How can I use samecommunicationscapabilities asin private life?Copyright Unify GmbH & Co. KG 2013. All rights reserved.On-the-moveRapidly growingSMB employees are rarely attheir desk, constantlyroaming.How can I insure theirreachability?Companies are growing andfirms expanding offices tomultiple locations.How can I keepthe teamworkeffective?Rising costsRising communications costsand limited internal IT andtelecom expertise putpressure on businesses.How can I saveon costs and keepsecurity and reliability?Customer expectationsCustomer expectations arerising; there is a highdemand to accelerateresponse times.How can I managemy customer servicemore efficient?7
Driving the SMB agendaOpenScape Office - Moving to unified communications (UC)Multi-taskingEasy to use, integrated UCsolutions streamlinecommunications and helpsmake everyone moreproductiveSystemCapacityUser expectationsUtilize social mediacommunities, integrateproductivity-enhancing‘home’ devices and accessapplicationson-demandCopyright Unify GmbH & Co. KG 2013. All rights reserved.On-the-moveGrowing rapidlyBe productive in anymobile environment withinstant access to businesscritical communicationsapplications onany deviceBringing users togetheracross different sites tocommunicate andcollaborate as oneirrespective ofdeployment modelRising costsCombat rising coststhrough IP Telephony (e.g.SIP Trunking) and addresscomplexity with an easy todeploy and flexiblecommunicationssystemClient expectationsDeliver the complete rangeof customer engagementoptions from voice, email, livechat and social media togetherwith integratedContact Center8
AgendaCopyright Unify GmbH & Co. KG 2013. All rights reserved.9
OpenScape OfficeSolution OverviewOpenScape Office UCC solution ll-in-one UC ApplianceOpenScape Office MX All-In-One UC appliance solution Supporting up to 150 users ITSP, SIP Trunking, BRI, PRI &analogePresencefederationMobilitymanagementCall datarecordingAdministrationand licensingVirtualized SW UC SolutionOpenScape Office LX Server based PBX incl.UC,virtualization with VMware Supporting up to 500 users SIP TrunkingNetwork-wideuser managementUC solution for HiPath 3000OpenScape Office HX Server-Based UC or virtualizedsolution for HiPath 3000 platform Supporting up to 500 users SIP Trunking, BRI, PRI & analogeOpenScape Office – powerful UCC networking across all deployment modelsCopyright Unify GmbH & Co. KG 2013. All rights reserved.10
OpenScape Office V3HighlightsVirtualizationfor SMBsEnhancedUser Experience- OpenScape Office LX- OpenScape Office HXon standard serverGate ViewIntegrated Real-TimeVideo Surveillancesolutionto observe entrance areasNew Skin variant& MAC OS support forDesktop UC ClientOpenScapeOffice V3UCC forSMBsEnhanced IntegrationOpen Directory ServiceenhancementsApplication LauncherMicrosoft 365 supportCopyright Unify GmbH & Co. KG 2013. All rights reserved.Contact CenterExpandedWeb CollaborationEnhanced UI - myAgentCRM Application LaunchmyReport enhancementsUI integration ofOpenScape WebCollaboration (incl. video)11
OpenScape OfficeThe All-in-one UC Solution to Your Communications Issues!Web-CollaborationLive Call RecordingIntegrated PresenceVisible VoicemailFax MailboxOutlookIntegrationCall JournalDirectory AccessFavoritesDrag & DropConferencingOpenScape OfficeInstant MessagingOne Number ServiceCall Pop-upsPersonal NotificationsCopyright Unify GmbH & Co. KG 2013. All rights reserved.Social MediaPersonal Auto-AttendantClick-to-DialMobility12
OpenScape OfficeIntegrated Contact Center - Improving Customer ServicesOpenScape Office Contact Center Integrated Multi Channel Contact CenterDeliver the complete range of customer engagementoptions (voice, email, fax, chat) Intelligent routing capabilitiesMaximizing “first contact resolution” with integrated skillbased, CLIP and VIP routing to always ensure reachingthe right agent Business Process IntegrationConnectivity to external customer databases and launchof 3rd party CRM applications Easy Management & reportingIntegrated Administration tools to allow easy contactcenter setup incl. call flows, announcements andcustomized reportingCopyright Unify GmbH & Co. KG 2013. All rights reserved.13
OpenScape OfficeContact Center - Improve First Call Resolution and Customer ServiceArrangeagent desktopcontrolsReportsContact Center Callsvoice, fax & emailAgent FunctionsTeamInformationOpenScape OfficeIntegrated PresenceCopyright Unify GmbH & Co. KG 2013. All rights reserved.Call Pop-upsIndividual recordingof contact centercallsHands-freecontrols14
OpenScape OfficeWhat’s new with HiPath 3000 V9?Expanded deployment choices with HiPath 3000 V9HiPath 3000 V9 delivers the platform foundation forOpenScape Office HX to connect to MX/LX networksHiPath 3000 V9 expanded features include: OpenScape Office HX V3 connectivity Network enhancements to deliver on the Extended UCC Domain Hardened SIP stack implementation for SIP attack protection SSDP support via Shiva Plug for HiPath 3000 family optiClient Attendant call park improvements HiPath Cordless user enhancements incl. MWI indicationHiPath 3000 V9Continuing the powerful, secure and reliable voice platform for SMBsdelivering the easy way from voice to UCCCopyright Unify GmbH & Co. KG 2013. All rights reserved.15
OpenScape OfficeEnhanced set of UC user clientsDesktop ClientMobility Client myPortal for Desktop myPortal for Mobileused by office workerswith their favorite OS(Windows & MAC) myPortal for TabletIntegrated & Groupwareused by mobile workersdelivering UC independentof current location or deviceOn Device myPortal for Outlook myPortal for OpenStagethe perfect way foroffice workers usingMicrosoft Outlookused by office workersto quickly change theirpresence and listen totheir voicemailCopyright Unify GmbH & Co. KG 2013. All rights reserved.16
myPortal for DesktopOpenScape Office UC Client for your DesktopmyPortal for Desktop – Desktop UC Client for Windows and MAC OS myPortal for Desktop is the OpenScape Office UCclient for office workers allowing the UC integrationinto different client operating systems: Windows OS MAC OSX Powerful UC featuresCombined OpenScape Office UC features integratedin a single Desktop Application Innovative User DesignFlexible UI skins allowing users to customize the UCclient look & feel based on current working behaviorsand specific needs(5 different skin variants are available to choose)Copyright Unify GmbH & Co. KG 2013. All rights reserved.17
myPortal for MobileOpenScape Office UC Mobility for smartphonesmyPortal for Mobile, the browser based solution for mobile phone myPortal for Mobile is the OpenScape Officeuser interface for mobile employees using smartphones with a graphical user interface such as: iPhone, Blackberry, Nokia, Android andWindows Mobile Open browser based approach for all othermobile phones - No dedicated applications needto be loaded on the mobile device Enhanced UC feature set for managing callsdirectly from the mobile phone (incl. conferencing,consultation and call transfer) Dial modes – to optimize communication chargesby choosing different calling procedures(Callback, GSM, Call through or SIP preferred)based on existing network connectivityCopyright Unify GmbH & Co. KG 2013. All rights reserved.18
myPortal for TabletOpenScape Office UC Mobility for TabletsmyPortal for Tablets, the browser based solution for tablet device myPortal for Tablet is the OpenScape Officeuser interface for mobile employees using tabletdevices (Browser e.g. Safari, Firefox, IExplorer) Open browser based approach for all othertablet devices - No dedicated applications needto be loaded on the tablet device Enhanced UC feature set for managing callsdirectly from the tablet device (incl. conferencing,consultation and call transfer) Dial modes – allowing to control and manageyour calls directly from your tablet device Associated dialing - for desktop phone SIP preferred – to utilize installed SIPclient on the tablet deviceCopyright Unify GmbH & Co. KG 2013. All rights reserved.19
OpenScape Office UCCIntegration of OpenScape Web Collaboration ServicesOpenScape Web Collaboration launched via OpenScape Office User Interface Full-featured OpenScape Web Collaboration solutionspecifically packed and embedded for SMBs Dedicated SMB base package incl.- 2 Conference Rooms(further conference room licenses available) Launched via OpenScape Office Drag & DropConferencing Service or from call pop-up window Simple, intuitive interface with one-click access to allfeatures Integrated text, data, web, and multi-party H.264 desktopvideo conferencing Mobile client that runs on any smartphone device includingiPhone, iPad, iPod Touch and Android clients Highly secure 256-bit AES encryption On-premise deployment model, that can be installedquickly, cost-effectively, and with minimum IT resourcesCopyright Unify GmbH & Co. KG 2013. All rights reserved.More detailed information on OpenScape Web Collaboration can be found in SEBA20
OpenScape OfficeUC clients for special use Integrated, UC-Clients for dedicated usage Clients for Contact Center Agent/Supervisors and Receptionist myAgentused by Contact Center Agentsand their Supervisors myAttendantused at the switchboard, at the reception andfor team coordinationCopyright Unify GmbH & Co. KG 2013. All rights reserved.21
OpenStage Gate ViewIntegrated surveillance solution with OpenScape OfficeOpenStage Gate View - deliver affordable surveillance for SMBOpenStage Gate View is a user-friendly,security solution offering real-time videosurveillance to observe, control your businessfrom any location Control and observe via real-time video on broad rangeof device options PC Desktops (web-client) OpenStage 60 / 80 iPhone/iPad - OpenStage Gate View app Range of certified IP web-cameras available(click here for more information) Support of flexible video recording to secure andobserve important areas (e.g. entrance hall, parking lots,doors, etc.) Video-control entrance areas and grant access viaOpenStage phones together with video door-phonesolutionsCopyright Unify GmbH & Co. KG 2013. All rights reserved.22
OpenScape OfficeHiPath Cordless IP – reachable throughout the companyHiPath Cordless IP – Mobility with DECT- QualityHiPath Cordless IP is solution for seamless communications andreachability on companies premises. Supports up to 50 Mobility users (Server-solution supports up to 300 users) Mobile handsets OpenStage SL4 professional or Gigaset S4 und M2 professional Base Station with Ethernet port 10/100, PoE and sync over LANRadio coverage 50 m / 300 m (inside / outside) ‚Seamless Handover‘ for up to 10 simultaneous calls in the range of10 base stations (50 / 60 with server) Expanded capabilities with HiPath Cordless IP V1R4 Phonebook via LDAP myPortal PC-Clients are supported Call waiting and call forwarding Caller Name on display and differentiation of calls (internal/external) Message Waiting Indication Update of caller-list when picking up calls on other phones*BSIP 1OpenStage SL4professionalGigaset S4professional(* Fix Release)Copyright Unify GmbH & Co. KG 2013. All rights reserved.23
UC enabled Devices and Voice ClientsOpenStage 15OpenStage 20OpenStage 40OpenStage 60OpenStage 80TDM, HFA and SIP - secure and reliable advanced phonesMobile UC & FMC-ClientsCopyright Unify GmbH & Co. KG 2013. All rights reserved.WLAN and IP DECTSoft Clients24
OpenScape OfficeOpen Approach – Easy integration into ITSoftware based UCC solutions – Integration and InterfacesIntegrationSocial Collaboration Integration into business environments and customerdatabases with Open Directory Services andApplication Launcher to increase productivity Extending communications reach with standardInterface XMPP leveraging social media networks(e.g. Google Talk)Flexible Deployment Connectivity) Desktop and OS/Application level virtualizationreducing physical HW while enhancing availabilityand reliability Open SIP Interface to leverage lowest cost IPcommunications via SIP trunking, including servicesuch as Skype Connect“The Open Approach” – Enabling IT flexibility”UCC solutions based on industry standard interfaces allowing customers toseamlessly integrate into the IT Eco Systems of choiceSIPCopyright Unify GmbH & Co. KG 2013. All rights reserved.25
OpenScape OfficeApplication Launcher – Integration into Business ProcessesOpenScape Office Application Launcher – Improved Customer ServicesOpenScape Office Application launcher is a clientapplication that allows the launch of 3rd party businessapplications based on Caller Identification (CLI) Enhanced productivity and customer services by handingover caller information (incoming and outgoing calls) fromOpenScape Office into existing customers CRM apps. Up to five criteria's (e.g. Customer ID) can be handedover towards specific customers applications Launch of customer applications based on: Batch File Execution (e.g. vTiger CRM) URL Execution (e.g. Online Phone Books orLocalization via Google Maps) Flexible pop-up windows with customizable action buttonsallowing execution of specific applications on demand OpenScape Office Application Launcher can be licensedindividually per user clientCopyright Unify GmbH & Co. KG 2013. All rights reserved.26
OpenScape OfficeIntroducing Open Directory Services Open Directory Services for business process integrationDatabaseConnectorSQLOpen Directory Service (ODS) is anembedded solution within OpenScape Officeto provide flexible connectivity to externalcustomer databases & client applications Access to all OSO directories from 3rd partyapplications, OpenStage or IP-DECT through anembedded LDAP Server interface Connection to multiple external databases: PostgreSQLmySQLMicrosoft SQL Server 2000 / 2005 / 2008Sybase SQL Server V10 and later Combines internal OSO directories and externaldatabases into a single unified search engine UI Easy to manage and configure through well-knownOpenScape Office Web based ManagementCopyright Unify GmbH & Co. KG 2013. All rights reserved.UnifieddirectoryaccessAccess to OSOphonebookODSOpen DirectoryAssistant27
OpenScape OfficeSIP Trunking - Internet Telephony Service Providers (ITSP) SIP trunking is efficient and more cost-effective than ISDN for connecting yourPBX to the public switched telephone network (PSTN) The SIP protocol is an internationally accepted standard – but it leaves roomfor different implementations regarding protocol elements, message flow and features To ensure seamless interoperability and a full set of features beyond basic call, we are conductingcomprehensive tests with VoIP providers / ITSP in advance to avoid last minute surprises Our SIP implementation follows the SIPconnect Technical Recommendations industry-wide, standards-based approach to direct IP peering between SIP-enabled IP PBXs andVoIP service provider networks Unify is in a leading position More than 55 VoIP Providers (ITSPs) for HiPath 3000 or OpenScape Office have been alreadytested and releasedMore Information on our tested& released providers and theestablished processGet your ITSP tested as well!Copyright Unify GmbH & Co. KG 2013. All rights reserved.SIP3T.38 FaxOpenScape Office Application canalso send Fax messages viaSIP Trunks28
OpenScape OfficeOpen SIP Architecture for MX&LX SubscribersSupport of additional features for SIP subscribers3Unified Communication for standard SIP devicesSIP devices supporting “3PCC” can be controlled by the OpenScape Office application3Displaying of caller namesOpenScape Office system names will be displayed during ringing and connection3Blind transferThis standard SIP transfer mode will be supported now.3Call forwardingThe standard device based call forwarding will be supported now.3Call waitingThe standard device based call waiting will be supported now.3Message Waiting Indication (MWI)The standard SIP MWI notification will be supported now e.g. signaling of new voice messages.Distinctive RingingDifferent call types will cause a different ring tones e.g. internal calls; external call; recalls.3Get 3rd Party SIP Devices certified via the OpenScape Ready programSIPMore Information how to connect SIPdevices can be found on Unify WIKICopyright Unify GmbH & Co. KG 2013. All rights reserved.Note: SIP is a functional protocol and the intelligenceresides in the devices. Therefore devices have tosupport the features as well.29
OpenScape OfficeInterfaces & Integration in detailContinuoussupport of thelatestreleases & versionsCopyright Unify GmbH & Co. KG 2013. All rights reserved.30
AgendaCopyright Unify GmbH & Co. KG 2013. All rights reserved.31
OpenScape OfficeSolution OverviewOpenScape Office UCC solution ll-in-one UC ApplianceOpenScape Office MX All-In-One UC appliance solution Supporting up to 150 users ITSP, SIP Trunking, BRI, PRI &analogePresencefederationMobilitymanagementCall datarecordingAdministrationand licensingVirtualized SW UC SolutionOpenScape Office LX Server based PBX incl.UC,virtualization with VMware Supporting up to 500 users SIP TrunkingNetwork-wideuser managementUC solution for HiPath 3000OpenScape Office HX Server-Based UC or virtualizedsolution for HiPath 3000 platform Supporting up to 500 users SIP Trunking, BRI, PRI & analogeOpenScape Office – powerful UCC networking across all deployment modelsCopyright Unify GmbH & Co. KG 2013. All rights reserved.32
Extended UCC DomainExplained UCC Networking ExplainedNetwork-wideCollaborationSingle Directory“UCC Networking involvesmultiple locations runningOpenScape Office andbehaving as if there are on onesystem”Extended UCCDomainUnified ManagementWhy UCC Networking is also important for SMBsBenefits Many Businesses have multiple locations (branches, salesoffices etc.) or offices on a single campus Always know the availability of your colleagues inother locations and the best way to reach them Site expansion is also typical as small and medium sizedbusinesses grow Stay within reach of your colleagues and customersfrom any device and location The need to communicate and collaborate as one entity isespecia
HiPath Cordless IP – reachable throughout the company HiPath Cordless IP – Mobility with DECT- Quality BSIP 1 OpenStage SL4 professional Gigaset S4 professional (* Fix Release) HiPath Cordless IP is solution for seamless communications and reachability on companies premises. Supports up to 50 Mobility users (Server-solution supports up to .
IP product family ensure that these de-vices are ideally suited for both stan-dard use and for the more demanding requirements by knowledge workers. OpenScape Desk Phone IP 35G and OpenScape Desk Phone IP 55G are available as SIP and HFA variants. The OpenScape Desk Phone IP 35G (SIP) and OpenScape Desk Phone IP 55G (SIP) telephones have been
OpenScape 4000 V10 Maximum Values 2 General overview 2.1 OpenScape 4000 V10 Maximum Values Based on OpenScape 4000 V10 Memory Allocation, the following maximum values affect the maximum number of supported ACL-C – OpenScape 400
OpenScape Desk Phone IP 55G OpenScape Key Module 55 OpenScape Voice User Guide A31003-S2030-U107-5-7619
OpenScape Contact Center Campaign Director is a highly scalable and reli-able all-in-one platform that can be implemented as a standalone, PBX-ag-nostic campaign management solu-tion, or it can be integrated with OpenScape Contact Center Enterprise to provide a blended inbound/out-bound solution. The OpenScape Contact Center Cam-
OpenScape DECT Phone S5 an OpenScape Cordless Enterprise Bedienungsanleitung A31003-D1000-U101-2-19 . Unser Qualitäts- und Umweltmanagementsystem ist entsprechend den Vorgaben der ISO9001 und ISO14001 implementiert und durch ein externes Zertifizierungsunternehmen zertifiziert.
The OEM-ID is written by the card manufactured and identifies card and manufacturer. OpenScape Business checks the OEM_ID to determine if the card has been evaluated for use in OpenScape Business. In case that the card is known the manufacturer name and the ID is displayed. In case
OpenScape Contact Center Enterprise is an integrated multi-chan-nel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for in-
OpenScape Contact Center Enterprise is an integrated multi-chan-nel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for in-
