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RL Pay User GuideBilling and Collections PortalVersion 1.0

ContentsI.Introduction . 3A.View an Account . 4B.Add a User . 7C.Make a Payment. 10a.Pay Online – Credit/Debit Card Transaction . 14b.Pay Online – Bank Account Transaction . 17c.Get Instructions to Send an ACH from Your Bank . 19October 28, 2019RL Pay User Guide2

I.IntroductionThe purpose of this document is to explain in detail the functionality of Rolka Loube’s Billing andCollections Portal now titled RLPay. Within the portal, users are able to access invoices, reviewnotifications, make payments, and view an account status and history.To access RLPay, users are sent a login email with instructions and a link for registering. If youare a new user or are an existing user but have not received a login email, please contact ourCustomer Support Team at trs@rolkaloube.com.October 28, 2019RL Pay User Guide3

A. View an AccountUse the following steps to view your account information.1. Log into RL Pay.Figure 1: RL Pay Main Page2. Select Accounts from the menu bar. The My Accounts page is displayed.Figure 2: RL Pay – My Accounts Page3. Click on the Account # of the account you want to view. The Account Details screen isdisplayed.October 28, 2019RL Pay User Guide4

Figure 3: RL Pay – Account Details PageNote: From this screen you can view the account documents, users associated with theaccount, as well as the payment history.Figure 4: RL Pay – Account Documents PageOctober 28, 2019RL Pay User Guide5

Figure 5: RL Pay – Account Users PageFigure 6: RL Pay – Account Payment History PageOctober 28, 2019RL Pay User Guide6

B. Add a UserUse the following steps to add a user to an account.1. Log into RL Pay.Figure 7: RL Pay Main Page2. Select Accounts from the menu bar.Figure 8: RL Pay – My Accounts Page3. Click on the Account # of the account to which you want to invite the user. The AccountDetails page is displayed.October 28, 2019RL Pay User Guide7

Figure 9: RL Pay – Account Details Page4. Select the Users option. The Account Users page is displayed.Figure 10: RL Pay – Account Users Page5. Click on the Invite User to Account button. The User Account Invitation dialog box isdisplayed.October 28, 2019RL Pay User Guide8

Figure 11: RL Pay – User Account Invitation Dialog Box6. Enter the email address of the user you want to invite in the Email field.7. Click the Find User button to display the user’s profile information.Figure 12: RL Pay – User Account Invitation Dialog Box8. Click the Add User to Account button to add the user selected to the account selected.a. If the user is not already associated with the selected account, then you willreceive the following success message:“Successfully added user to account”b. If the user is already associated with the selected account, then you will receivethe following message:“User has already been added to the Account”October 28, 2019RL Pay User Guide9

C. Make a PaymentUse the following steps to make a payment on an account(s).1. Log into RL Pay.Figure 13: RL Pay – Account Summary Page2. From the Your Accounts section on the Accounts Summary page, click the checkboxnext to the account(s) on which you want to make a payment.3. Click on the Pay Selected Accounts button. The Choose Payment Amounts page isdisplayed.October 28, 2019RL Pay User Guide10

Figure 14: RL Pay – Choose Payment Amounts Page4. Enter an amount in the Total Payment box to adjust the amount you want to pay or leavethe amount displayed in the box to pay the total amount due.Note: You must select an amount for each account you selected to pay.5. Click the Choose Payment Method button. The Choose a Payment Method page isdisplayed.October 28, 2019RL Pay User Guide11

Figure 15: RL Pay – Choose Payment Amounts Pagea. Select one of the following options: Pay online now – This option allows you topay with your bank account, debit card or credit cardb. Get instructions to send an ACH from your bank – This option gives you theaccount number, routing number, and unique transaction number to take to yourbank to initiate a payment6. Click on the Pay button. The Redirect Notice is displayed to inform you that you areleaving the RL Pay site and being redirected to Pay.gov.October 28, 2019RL Pay User Guide12

Figure 16: Redirect Notice Pop-up7. Click OK. The Interstate TRS Fund Pay.gov page is displayed.Use the steps of one of the following processes to complete your transaction based on thePayment type you choose to use. Pay Online – Credit/Debit Card TransactionPay Online – Bank Account TransactionGet Instructions to Send an ACH from Your BankOctober 28, 2019RL Pay User Guide13

a. Pay Online – Credit/Debit Card TransactionUse the following steps if you want to pay using a credit or debit card.Figure 17: Pay.gov – Interstate TRSFund – Payment Selection Page1. Select the I want to pay with a debit or credit card option payment from the list.Note: The Amazon Pay and PayPal options are not available at this time due to a limit ondollar amounts.2. Click on the Continue button. The page to enter the credit/debit card information isdisplayed.October 28, 2019RL Pay User Guide14

Figure 18: Pay.gov – Interstate TRSFund – Credit or Debit Card Information Page3. Enter the information for your credit or debit card in the required fields.4. Click on the Continue button. The Review and submit payment page is displayed.October 28, 2019RL Pay User Guide15

Figure 19: Pay.gov – Interstate TRSFund – Review and Submit Payment Page5. Review the credit/debit card information for accuracy.6. Click the checkbox to authorize the charge to your credit/debit card.7. Click on the Continue button to submit your payment. You will receive a paymentconfirmation page.Figure 20: RL Pay – Interstate TRSFund – Payment Confirmation PageOctober 28, 2019RL Pay User Guide16

b. Pay Online – Bank Account TransactionUse the following steps if you want to pay using a withdrawal from a checking or savingsaccount.Figure 21: Pay.gov – Interstate TRSFund – Payment Selection Page1. Select the I want to pay with a withdrawal from a checking or savings account (ACH)option payment from the list.Note: The Amazon Pay and PayPal options are not available at this time due to a limit ondollar amounts.2. Click on the Continue button. The page to enter the banking information is displayed.Figure 22: Pay.gov – Interstate TRSFund – Banking Information PageOctober 28, 2019RL Pay User Guide17

3. Enter the information for your bank account in the required fields.4. Click on the Continue button. The Review and submit payment page is displayed.Figure 23: Pay.gov – Interstate TRSFund – Review and Submit Payment Page5. Review the bank account information for accuracy.6. Click the checkbox to authorize the payment.7. Click on the Continue button to submit your payment. You will receive a paymentconfirmation page.Figure 24: Pay.gov – Interstate TRSFund – Payment Confirmation PageOctober 28, 2019RL Pay User Guide18

c. Get Instructions to Send an ACH from Your BankUse the following information to get instructions to send an ACH from your bank.Figure 25: RL Pay – Instructions to Send ACH Page1. Take the provided information to your bank to initiate the ACH payment.Note: You must complete this transaction within 60 days, or the ID will expire.You will receive confirmation from your bank only. To confirm that the payment went through onyour account, you can check your Payments page on your account in RL Pay. This could takeseveral days to post.October 28, 2019RL Pay User Guide19

RL Pay User Guide October 28, 20 19 14 . a. Pay Online – Credit/Debit Card Transaction Use the following steps if you want to pay using a credit or debit card. Figure 17: Pay.gov – Interstate TRSFund – Payment Selection Page . 1. Select the I want to pay with a debit or credit cardoption payment from the list.

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