Jett Pro Line Maintenance Training Program Manual
ynlOenceJett Pro Line MaintenanceForReferTraining Program Manual
Training Program ManualTPM - Revision Highlight PagenlyRevision Date:12/07/09Revision Number: 5 December 09OThis revision highlight page provides a quick reference to the latest manual revisions.REMOVEDINSERTEDREMARKSHighlight pagen/aRev 4 3/09Self explanatory3Rev 4 3/09Rev 5 12/09rRefer1. Changed title of Safety Training toAnnual Training. Sect 3 pg 52. Added Harassment Preventiontraining 3.4.13 pgs 12, 14, 153. Clarified who receives annualtraining 3.6.1 pg 124. Added Harassment Preventiontraining (video) to annual trainingrequirements 3.6.1.7 pg 125. Added Drugs & Alcohol training toIndoc training syllabus pg 156. Added Harassment Prevention tothe Indoc Training syllabus pg 15.1. Updated example of the Trgn Matrix(example 1) pg 19.2. Added explanation of any red cellsin the Due Date Roll Up page. 5.3.0Pg 20.Rev 4 3/09Rev 5 12/09Fo5enceSECTIONTPMRev 5Dec/09Page 2
Training Program ManualRevision DateAffectedPagesEffective DateInserted ByOriginal IssueOct 2008All10/01/06MORevision 1May 2008Appendix11/01/07MORevision 2March 2008All3/24/08RMRevision 3Sept. 20086, 7, 9, 13, 14, 15,169/9/08RMRevision 4Mar 31, 2009All4/10/09RMRevision 5Dec. 20092, 3, 4, 12, 14, 15,19, 2012/07/09RMOencerReferRev 5 Dec/09nlRevisionNumberFoTPMyManual Revision PagePage 3
Training Program NumberRevisionDatecovern/a3/0922Rev 43/091Rev 43/0923Rev 43/092Rev 512/09243Rev 512/09254Rev 512/09265Rev 46Rev 47Rev 48Rev 49Rev 410Rev 411Rev 412OnlPageNumber3/09Rev 43/09Rev 43/09enceRev 43/093/093/09Forms – by titleTitlePage #Rev#date3/09Annual Trgn145 12/093/09Indoc155 12/093/09Trg Matrix19/205 12/09Rev 512/09Mx Trg T12243/0913Rev 43/09T1 Guide2343/0914Rev 512/09OJT - T22443/0915Rev 512/09T2 Guide2543/0916Rev 43/0917Rev 43/0918Rev 43/0919Rev 512/0920Rev 512/09Rev 43/09ForRefer3/0921Quality Assurance Manager:Date: 12/07/09FAA Representative: signature on file at ONT officeDate: 12/15/09TPMyList of Effective PagesRev 5 Dec/09Page 4
Training Program ManualyTable of ContentsRevision Highlight Page .2nlManual Revision List .3List of Effective Pages .4OTable of Contents .5Referenced Documents .6Section 1: Introduction.7enceSection 2: Manual Revision and Control .9Section 3: Training Requirements . 11Jett Pro Indoctrination Training . 11RAir Carrier Training .12Recurrent Training . 12Upgrade Training . 13RAnnual Training – (Program Syllabus) 14rReferRIndoctrination Training (Program Syllabus) . 15Section 4: Training Methods and Sources . 16Third party Training . 17Section 5: Training Documentation . 18RTraining Matrix .19Section 6: Forms 21Forms in Use .21FoMaintenance Training Record - Form T1 .22Completion Guide - Form T1 23On the Job Training - Form T2 . 24Completion Guide - Form T2 .25Section 7: Work Performed For 14CFR Part 121, 129, 135 Operations/EASA 26TPM Rev 4 Mar/09Page 5
EASARSMQAMEuropean Aviation Safety Agency ManualJett Pro Repair Station ManualJett Pro Quality Assurance ManualJett Pro Standard Operating ProceduresForReferSOPFederal Aviation Regulation Part 145enceFAR 145OnlReferenced DocumentsyTraining Program ManualTPM Rev 4 Mar/09Page 6
Training Program ManualSection 1nlyIntroduction:1.1.0 Purpose:OJett Pro, a certificated Repair Station under 14CFR, has an approved trainingprogram required by Part 145.163. This training program is to insure that eachemployee is properly trained to perform assigned job functions as required by14CFR Pt145.163.1.2.0 Scope:2.1This manual includes a description of the policies and procedures that will beused by this Repair Station to meet the training requirements of Part 145.The information contained in this manual explains the systems used by theRepair Station to comply with the required training.rRefer2.2ence1.11.3.0 Responsibility:3.13.2Fo3.3It is the responsibility of each Air Carrier to provide current and accuratetraining data as required by their policies and procedures. It is the Carrier’sresponsibility to keep Jett Pro informed of any changes in training requirementsJett Pro’s Director of Maintenance has responsibility for the development of JettPro’s training program.Jett Pro’s Station Managers have the following responsibilities for theirrespective stations.3.3.1 Administering the Carrier’s training program as assigned by theCarrier.3.3.2 Administering Jett Pro’s training program as approved by the Director ofMaintenance.3.3.3 Retaining training records/documents as applicable.3.3.4 Keeping carriers informed of training as required.3.3.5 Maintaining Jett Pro’s Training Matrix.Quality Assurance is responsible for auditing compliance of required training.The Director of Maintenance will:3.5.1 Be familiar with FAA, OSHA, Company and basic Carrier trainingrequirements and needs for establishing Jett Pro’s training program.3.5.2 Determine training needs based on above requirements.3.5.3 Assign development of training courses as applicable to Companypersonnel or contracted sources.3.5.4 Approve developed courses prior to them being assigned.3.43.5TPMRev 4 Mar/09Page 7
Training Program ManualSection 1 (cont’d)nlThe Station Managers will:3.6.1 Be familiar with initial and recurrent training requirements of the variousCarriers at their station and ensure they are completed as required.3.6.2 Be familiar with initial and recurrent training requirements of Jett Proand ensure they are completed as required.3.6.3 Ensure Jett Pro initial training is completed prior to allowing a new hireto begin work.3.6.4 Ensure Carriers initial training is completed as required prior to allowinga new hire to work on Carrier’s aircraft.3.6.5 Maintain completed Company and Carrier training records anddocuments as applicable in a file at their station.3.6.6 Maintain the electronic record, Training Matrix, to track completion anddue dates of Carrier and Company required training events includingrecurrent training as necessary.3.6.7 Send completed training Matrix to Quality Assurance each month.3.6.8 Send training records/documents to Human Resources with personnelfile upon terminationsQuality Assurance will maintain a current copy of each station Training Matrixand review it regularly for compliance.ForRefer3.7enceO3.6y1.3.0 Procedure (cont’d)TPMRev 4 Mar/09Page 8
Training Program ManualySection 2nlManual Revision and Control:2.1.0 Purpose:OThe purpose of this document is to describe procedures for controlling theTraining Program Manual as required by FAR 145.209 and FAR 145.211.Jett Pro will maintain and distribute the manual electronically, only.2.2.0 Scope:2.12.2ence1.0Manual upkeep and revisions will be controlled and administered by the QualityAssurance/Accountable Manager. The manual and revisions will be available toall employees and authorized access holders through electronic media.Unauthorized reproduction or unofficial release of any portion of this manual isstrictly prohibited.rRefer2.3.0 Responsibility:3.13.23.33.4Fo3.5The Accountability Manager is responsible for coordinating all revisions ofcompany manuals with the Principle Maintenance Inspector (PMI), FlightStandards District Office (FSDO) Oakland, Ca.All personnel are encouraged to submit suggestions for change to this manualor its forms using the Document Change Request, form SOP7.The Accountability Manager shall maintain an electronic master copy and ahardcopy.The Accountability Manager shall ensure the manual, including the latestrevisions, is available to all Jett Pro employees and authorized access holdersvia the Company web based site JETTS (Jett Pro Electronic Terminal andTracking System) located at www.insidejettpro.com.Manual revision notification to all employees will be automatic through JETTSwhen ever changes are made. Notification will be:3.5.1 via Email (revision highlight sheet will be sent to all managers)3.5.2 A highlight sheet at the front of the manual.3.5.3 ”Recent Uploads” section of JETTS homepage.TPM Rev 4 Mar/09Page 9
Training Program Manual4.24.34.44.54.6rRefer4.7The Accountability/Quality Assurance Manager is responsible for coordinatingall revisions to this manual with the Primary Maintenance Inspector (PMI),Flight Standards District office (FSDO) Oakland, CA. by forwarding a copy ofthe Highlight Sheet showing changes made. The FAA will have electronic accessto all manuals and forms for review at all times.The Accountability Manager will digitally sign the List of Effective pages.PMI signature is per current FAA policy.If at any time the FAA finds any portion of this manual unacceptable due tonon-compliance with an enumerated FAR, Jett Pro shall initiate the manualchange within 15 days of written notification of the non-compliance.JETTS will automatically stamp each copied page of this manual “ForReference Only.”Complete manual requests must be authorized first by a member of uppermanagement.In the event of local computer failure and access to this manual or forms isrequired immediately, contact another station to have the information faxed.If that source is unavailable the General Manager or Quality AssuranceManager is available 24/7 to assist in providing the information by fax.Administrative maintenance of the company web based system includingpassword resets etc. is provided by the Line Maintenance Operation Specialistat HQ-ONT.Computer access to all manuals and forms by employees and authorizedholders such as the FAA PMI will be provided through JETTS accessed throughwww.insidejettpro.com. Access is 24/7 and entered by specific user ID andindividual password. Passwords will be changed every 3 months. Viewers of themanual will have read and print only ability. Higher access is limited to uppermanagement and the administrator.O4.1nlProcedure:ence2.4.0ySection 2 (cont’d)4.8Fo4.9TPM Rev 4 Mar/09Page 10
Training Program ManualSection 3nlyTraining Requirements3.1.0 Purpose:The section outline the training needs of Jett Pro Line Maintenance as outlinedin 14 CFR 145.163.O1.13.2.0 Scope:This section will outline training categories and requirements.3.3.0 Procedure:3.1Jett Pro training needs fall into three basic categories. They are:3.1.1 Indoctrination / New Hire Training.3.1.2 Air Carrier Training.3.1.3 Annual Recurrent Training.3.1.4 Upgrade training (from tech/lead to manager)All training completed will be documented on the appropriate Jett Pro or Airlineform and in the Jett Pro Training Matrix.3.2.1 Maintenance Training Record – T13.2.2 On The Job Training Form – T2The Forms section of this manual illustrates the training forms used with anexplanation of how to complete each. Actual forms for use can be accessedthrough the company web based site www.insidejettpro.com and clicking onthe “Company Forms” link.rRefer3.2ence2.13.33.4.0 Jett Pro Indoctrination TrainingJett Pro will provide indoctrination training for all new employees. This includesfull-time, part-time, contract or interim (employees hired for a limited timeframe or for a specific requirement) employees.The Indoctrination Training checklist, provided by HR, is utilized to train newemployees in Jett Pro policies and procedures, company maintenance forms,company manuals and documentation of company training.Fo4.14.2TPM Rev 4 Mar/09Page 11
Training Program ManualySection 3 (cont’d)3.4.0 Jett Pro Indoctrination Training: (cont’d)nlTopics covered in Indoctrination Training include, but not limited to:4.1.1 Familiarization of company manuals; RSM, QAM, SOP, TPM, EmployeeHandbook.4.1.2 Forms, Policies and Procedures of the Repair Station4.1.3 Repair Station paperwork procedures4.1.4 Company management structure4.1.5 Tooling and Equipment4.1.6 Safety4.1.7 Slips and Falls – power point presentation4.1.8 Human factors – power point presentation4.1.9 Compressed Gas Handling - (Sections 3 & 4 from the SOP manual)4.1.10 Fire Safety - (view www.fireextinguisher.com)4.1.11 MSDS requirements4.1.12 Drug and Alcohol program requirements4.1.13 Harassment PreventionThe course syllabus for Jett Pro’s Indoctrination Training is listed on the NewHire Indoctrination Training form (TPM Section 3, Paragraph 3.10.0).Jett Pro new employee training and upgrade training from technician to lead ormanager is accessed through the Company website.R4.2rRefer4.3enceO4.13.5.0 Air Carrier Training5.1.5.2Air Carrier training is accomplished in accordance with the Air Carrier’s FAAapproved training program.Classroom training may be taught by the Carrier’s instructor or a Jett Proemployee approved by the Carrier to be a “Designated Trainer” for that Carrier.3.6.0 Annual Recurrent Training6.1All Jett Pro employees in aircraft maintenance related positions will receiveannual recurrent training in the following subjects:6.1.1 Slips and Falls – power point presentation6.1.2 Human Factors – power point presentation6.1.3 Compressed Gas Handling - (Sections 3 & 4 from the SOP manual)6.1.4 Fire Safety - view www.fireextinguisher.com6.1.5 MSDS requirements6.1.6 Drug/Alcohol Program requirements (mgr’s & trained observers only)6.1.7 Harassment Prevention – videoFoRRTPM Rev 5 Dec/09Page 12
Training Program Manualnl6.36.4The course syllabus for Jett Pro’s recurrent annual training is listed on theAnnual Training form (TPM Section 3, Paragraph 3.9.0)Jett Pro recurrent safety training modules and videos can be access in JETTS.Carrier recurrent training will be completed at the intervals stated per thecarrier’s approved training programs.O6.2ySection 3 (cont’d)3.7.0 Upgrade TrainingrRefer7.2As employees upgrade positions within Jett Pro i.e. from Technician to Lead;Lead to Station Manager; Technician to Station Manager, additional training willbe required prior to starting the new position or not to exceed 30 daysthereafter if unforeseen circumstances prevent immediate (preferred) training.7.1.1 Training for upgrade to a Lead position is contained in the IndoctrinationTraining checklist provided by HR.7.1.2 Training from a Lead to a Station Manager will include any trainingnecessary as determined by the General Manager.7.1.3 Training for upgrade from a Technician to a Station Manager will includethe Lead position Training listed above as well as any training necessaryas determined by the General Manager.The Jett Pro Indoctrination Training checklist will be used for all companypromotion training as described above. Forward a copy of the checklist showinginitialed blocks of the items reviewed and include the signed TrainingCompletion Signature sheet to HR-IND. Maintain a copy in station files.ence7.13.8.0 Training EvaluationJett Pro management periodically reviews the training programs to identifyneeds and adjusts where determined necessary. Any changes to the programcan be based on:8.1.1 Identification of additional training needs.8.1.2 Anticipated change in the work scope of the Ops Spec.8.1.3 Lack of training identified as a root cause resulting from an auditfinding, incident or accident.8.1.4 Employee feedback.Fo8.1TPM Rev 4 Mar/09Page 13
Training Program ManualSection 3 (cont’d)3.9.0 Course SyllabusCourse Code:Annual TrainingAnnual - 01Course Length:OFrequency:nlCourse Title:yAnnual TrainingRAnnually5 HoursenceCourse Description:The purpose of this training is to provide Jett Pro employees with the working knowledge of basic safety procedures,human factors training and knowledge of the D.O.T. & Non Regulated Drug & Alcohol program and harassmentprevention training.Course Topics: Note: Managers to ensure a good understanding of the topics below is attained by all personnel .ForRefer1. Slips and Falls Protection Traininga. View the Power Point presentation. (JETTS)2. Human Factors.a. View the Power Point presentation (JETTS)b. Harassment Prevention (JETTS) - View video “Sex to Religion”3. Compressed Gas Handling. (SOP Sect 3 & 4)a. Review the dangers and precautions necessary when servicing and handling compressed gasper the SOP Manual sections 3 & 4.b. Explain the use of the oxygen servicing adapter kit.4. Fire Safety.a. Complete “Fire Safety” course at www.fireextinguisher.com.b. Location of extinguishers.c. Monthly checks.d. Posted emergency numbers.5. Material Safety Data Sheets (JETTS)a. Explain Employee’s right to know about the chemicals they might come in contact with.b. Explain safe use and precautions of those chemicals commonly used at the station.c. Explain what an MSDS sheet contains and where they are kept.d. Explain process should an emergency occur as a result of an accident when using the chemical.6. Drug & Alcohol. (JETTS - * managers & trained observers only)a. * Watch “Drugs at Work” video.b. * Watch “Alcohol Misuse” videoc. * Watch “A Clean Slate” videod. * Review the Non Reg Drug/Alcohol (Company) programe. * Explain Random and Reasonable Cause testing.Course Documentation:1. Maintenance Training Record – T1.2. Jett Pro Training Matrix.T1 Rev 5 Dec09TPMRev 5 Dec/09Page 14
Training Program ManualSection 3 (cont’d)Course Title:Course Code:Frequency:New HireOJett Pro Indoctrination TrainingnlJett Pro Indoctrination Trainingy3.10.0 Course SyllabusCourse Length:Initial employment20 HoursenceCourse Description:The purpose of this course is to provide a new employee with an understanding and working knowledge of Jett ProRepair Station and its maintenance policies and procedures associated with On-Call maintenance. This course alsoincludes knowledge of the D.O.T. and Non Regulated Drug and Alcohol program and Safety. Follow theIndoctrination Training Checklist for all training.Course Topics: Note: Review the Indoctrination checklist for a detailed list of topics presented. Managers areto ensure a good understanding of the topics mentioned is attained by the new hire.2.3.4.5.Fo7.Company Manualsa. Familiarization of Company manuals i.e. RSM, QAM, SOP, TPM, Employee Handbook.Company Formsa. Familiarization of Company forms, policies, and procedures of the Repair Station.Company Management Structurea. Explain management structure to include President, DOM, GM, QA, SM, and Leads.Tooling and Equipmenta. Show where equipment and tools are kept.b. Demonstrate proper use of equipment e.g. oxygen and nitrogen and locations of each.c. Explain care of toolingd. Explain calibration process and how to verify tooling within calibrationSafetya. Slips & Falls, Human Factors, Fire Safety, MSDS, Compressed Gas Handling.Drug & Alcohol.a. Watch “Drugs at Work” video.b. Non Reg (Company) Drug & Alcohol Programc. Explain Random and Reasonable Cause testing.Pt 145 Traininga. View power point presentation “Jett Pro Station Pt 145 Training.”Harassment Preventiona. View video “Sex to Religion”rRefer1.8.9.Course Documentation:1. New Hire Checklist and Tra
EASA European Aviation Safety Agency Manual RSM Jett Pro Repair Station Manual QAM Jett Pro Quality Assurance Manual SOP Jett Pro Standard Operating Procedures . For Reference Only Training Program Manual Section 1 Introduction: 1.1.0 Purpose: 1.1 Jett Pro, a certificated Repair Station under 14CFR, has an approved training .
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