Polycom MSR Series Solution Guide
SOLUTION GUIDE February 2018 3725-61579-002APolycom MSR Series
Copyright 2017, Polycom, Inc. All rights reserved. No part of this document may be reproduced,translated into another language or format, or transmitted in any form or by any means, electronic ormechanical, for any purpose, without the express written permission of Polycom, Inc.6001 America Center DriveSan Jose, CA 95002USATrademarks Polycom , the Polycom logo and the names and marks associated with Polycom productsare trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in theUnited States and various other countries.All other trademarks are property of their respective owners. No portion hereof may be reproduced ortransmitted in any form or by any means, for any purpose other than the recipient's personal use, withoutthe express written permission of Polycom.End User License Agreement By installing, copying, or otherwise using this product, you acknowledgethat you have read, understand and agree to be bound by the terms and conditions of the End UserLicense Agreement for this product. The EULA for this product is available on the Polycom Support pagefor the product.Patent Information The accompanying product may be protected by one or more U.S. and foreignpatents and/or pending patent applications held by Polycom, Inc.Open Source Software Used in this Product This product may contain open source software. You mayreceive the open source software from Polycom up to three (3) years after the distribution date of theapplicable product or software at a charge not greater than the cost to Polycom of shipping or distributingthe software to you. To receive software information, as well as the open source software code used inthis product, contact Polycom by email atDisclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in thisdocument, Polycom makes no warranties or representations as to its accuracy. Polycom assumes noliability or responsibility for any typographical or other errors or omissions in the content of this document.Limitation of Liability Polycom and/or its respective suppliers make no representations about thesuitability of the information contained in this document for any purpose. Information is provided "as is"without warranty of any kind and is subject to change without notice. The entire risk arising out of its useremains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for anydirect, consequential, incidental, special, punitive or other damages whatsoever (including withoutlimitation, damages for loss of business profits, business interruption, or loss of business information),even if Polycom has been advised of the possibility of such damages.Customer Feedback We are striving to improve our documentation quality and we appreciate yourfeedback. Email your opinions and comments to mailto:DocumentationFeedback@polycom.com.Polycom Support Visit the Polycom Support Center for End User License Agreements, softwaredownloads, product documents, product licenses, troubleshooting tips, service requests, and more.
ContentsIntroduction to Polycom MSR Series. 3Setting Up Polycom MSR Series.4MSR100 Bundle. 4Set Up the MSR100 Bundle. 4MSR200 Bundle. 5Set Up the MSR200 Bundle. 5Verify the Trio System Software Version.5Update the Base Profile for the Trio System. 6MSR300 Bundle. 6Set Up the MSR300 Bundle. 6Update the Base Profile for the Trio System. 7Verify the Trio System Software Version.7Update the Polycom EagleEye IV USB Camera System Software.8Set the Camera Home Position.8Move to the Camera Home Position. 8Waking the Polycom EagleEye IV USB Camera System.8MSR400 Bundle. 9Set Up the MSR400 Bundle. 9Update the CX5100 System Software Automatically through Control Panel. 10Update the CX5100 System Software through USB Drive.10MSR500 Bundle. 11Set Up the MSR500 Bundle with a Single Display. 11Set Up the MSR500 Bundle with Dual Displays.11Update the Base Profile for the Trio System. 12Verify the Trio System Software Version.12Update the Polycom EagleEye IV USB Camera System Software.13Set the Camera Home Position.13Move to the Camera Home Position. 13Waking the Polycom EagleEye IV USB Camera System.13Upgrading System Software through Windows Update. 14Windows Updates on MSR. 14Troubleshooting. 15Video Does Not Play. 15MSR Dock Does Not Detect the CX5100 System.15Polycom, Inc.1
ContentsKnown Issues. 17Polycom, Inc.2
Introduction to Polycom MSR SeriesPolycom MSR Series delivers a familiar Microsoft Skype for Business experience in small to largemeeting rooms. Polycom MSR Series offers a complete solution that can scale from small huddle roomsto larger conference rooms. Polycom audio and video peripherals are certified with Skype Room Systemsand support certified Skype Room System docks.Your infrastructure will likely fall into one of the following configurations: Skype for Business Online (Office 365) with Exchange Online Skype for Business Server 2015 on-premises with Exchange Online or Exchange 2013 SP1 onpremises/Exchange 2016 on-premisesThe Polycom MSR Dock does not support Lync Server 2013 or earlier versions. The Polycom MSR Docksupports 1080p resolution only.Polycom, Inc.3
Setting Up Polycom MSR SeriesTopics: MSR100 Bundle MSR200 Bundle MSR300 Bundle MSR400 Bundle MSR500 Bundle Upgrading System Software through Windows UpdateMSR100 BundleThe MSR100 bundle includes the Polycom MSR Dock with Microsoft Surface Pro, the Polycom VoxBox,and Logitech c930e webcam.Set Up the MSR100 BundleFollow the steps below to set up the MSR100 bundle.Procedure1. Connect the Logitech c930e webcam USB cable to a USB port on the Polycom MSR Dock.2. Connect the security USB cable to the Polycom VoxBox using the supplied hardware.3. Connect a lock, if needed.4. Connect the other end of the USB cable to the Polycom MSR Dock.Polycom, Inc.4
Setting Up Polycom MSR SeriesMSR200 BundleThe MSR200 bundle includes the Polycom MSR Dock with Microsoft Surface Pro, Polycom Trio 8500,and Logitech c930e webcam.Note: The Trio 8500 system is supported with software versions 5.5.2 and higher. For more informationon Microsoft Skype Room Systems, refer to Microsoft Technet site.Set Up the MSR200 BundleFollow the steps below to set up the MSR200 bundle.Note: The Polycom Trio 8500 system must meet the Minimum Setup requirements. For moreinformation on setting up the Trio 8500 system, refer to the Polycom Support site.Procedure1. Connect the power adapter or PoE cable to the Polycom Trio 8500 system.2. Connect the Micro USB cable to the Micro-B USB port on the Polycom Trio 8500 system.3. Connect the other end of the USB cable to a USB port on the Polycom MSR Dock.4. Connect the Logitech c930e webcam USB cable to a USB port on the Polycom MSR Dock.Verify the Trio System Software VersionYou can view the Trio system software version using the local interface, web browser or the Control Panelapplication.Procedure1. Do one of the following:Polycom, Inc.5
Setting Up Polycom MSR Series On the Trio system, go to Settings Status System Information. Enter the IP address ofthe Trio system in a web browser and enter the Admin password (the default password is456).The software version displays in the Home screen under UC Software Version. In the Control Panel application software, enter the administrator password and clickSystem Status.Update the Base Profile for the Trio SystemYou can use the Trio system as an audio speakerphone by setting the Base Profile to Skype USBOptimized.Polycom recommends connecting the Trio system to the network while updating the base profile.Procedure1. Connect a USB cable from the Trio system to the MSR Dock.2. Do one of the following: In the Trio system web interface, go to Simple Setup Base Profile, and select SkypeUSB Optimized from the list and click Save. On the Trio system, go to Setup Advanced Administrative Settings NetworkConfigurations Base Profile and select Skype USB Optimized.MSR300 BundleThe MSR300 bundle includes the Polycom MSR Dock with Microsoft Surface Pro, Polycom Trio 8800,and Polycom EagleEye IV USB camera.Note: The Trio 8800 system is supported with software versions 5.5.3 and higher. The PolycomEagleEye IV USB camera is supported with software versions 1.1 and higher. For moreinformation on Microsoft Skype Room Systems, refer to Microsoft Technet site.Set Up the MSR300 BundleFollow the steps below to set up the MSR300 bundle.Procedure1. Connect the power adapter or PoE cable to the Polycom Trio 8800 system.2. Connect the Micro-B USB cable to the Micro-B USB port on the Polycom Trio 8800 system.3. Connect the other end of the USB cable to a USB port on the Polycom MSR Dock.4. Connect the USB Type B cable to the USB Type B port on the Polycom EagleEye IV USB camera.5. Connect the other end of the USB cable to a USB port on the Polycom MSR Dock.6. Connect the power cable to the Polycom EagleEye IV USB camera.Polycom, Inc.6
Setting Up Polycom MSR SeriesUpdate the Base Profile for the Trio SystemYou can use the Trio system as an audio speakerphone by setting the Base Profile to Skype USBOptimized.Polycom recommends connecting the Trio system to the network while updating the base profile.Procedure1. Connect a USB cable from the Trio system to the MSR Dock.2. Do one of the following: In the Trio system web interface, go to Simple Setup Base Profile, and select SkypeUSB Optimized from the list and click Save. On the Trio system, go to Setup Advanced Administrative Settings NetworkConfigurations Base Profile and select Skype USB Optimized.Verify the Trio System Software VersionYou can view the Trio system software version using the local interface, web browser or the Control Panelapplication.Procedure1. Do one of the following: On the Trio system, go to Settings Status System Information. Enter the IP address ofthe Trio system in a web browser and enter the Admin password (the default password is456).The software version displays in the Home screen under UC Software Version. Polycom, Inc.In the Control Panel application software, enter the administrator password and clickSystem Status.7
Setting Up Polycom MSR SeriesUpdate the Polycom EagleEye IV USB Camera System SoftwareYou can use a USB drive to update the camera system software version. The Polycom EagleEye IV USBcamera system version 1.0.0.388 or later supports Windows Update.Ensure the following before updating the camera system software: Use a USB drive with at least 64 MB of available space. Make sure the file system is in FAT32 format.Note: Do not remove the USB drive during the software update process.Procedure1. Download the latest software image of the camera system from the MSR Series page on thePolycom support site.2. Copy the Polycom EagleEye IV USB camera image (polycom-MSRCam-x.x.x-xxx.tar.gz)into the USB root directory.3. Plug in the Polycom EagleEye IV USB camera power cable to power on and allow the camerasystem to fully boot up.4. Plug the USB drive into the Polycom EagleEye IV USB camera system.The Polycom EagleEye IV USB camera system starts the image update and the LED blinksamber. The Polycom EagleEye IV USB camera system automatically reboots when the imageupdate is complete. The camera tilts up and then down during the reboot.5. Remove the USB drive.Set the Camera Home PositionYou may want to set a camera Home position to use as a default.Procedure1. Press and hold the Select button for 5 seconds until the LED light blinks green.Move to the Camera Home PositionYou may want to move to a previously set camera Home position.Procedure1. To move to camera Home position, press the Select button.Waking the Polycom EagleEye IV USB Camera SystemYou can wake the Polycom EagleEye IV USB camera system in the following ways: Press any button on the remote control. Send the video content. Place a call.Polycom, Inc.8
Setting Up Polycom MSR SeriesMSR400 BundleThe MSR400 bundle includes the Polycom MSR Dock with Microsoft Surface Pro and Polycom CX5100system.Note: Only Polycom CX5100 version 1.3.1 or later is compatible with the MSR400 bundle. TheWindows update feature is only available with version 1.3.1 or later.Set Up the MSR400 BundleFollow the steps below to set up the MSR400 bundle.Note: The USB ICRON 2211 extender is not supported.Procedure1. Connect the USB cable to the USB port on the Polycom CX5100 Power Data Box.2. Connect the other end of the USB cable to a USB port on the Polycom MSR Dock.Polycom, Inc.9
Setting Up Polycom MSR SeriesUpdate the CX5100 System Software Automatically through ControlPanelYou can configure the CX5100 unified conference station to check for available software updatesautomatically. You can set the frequency to check for software updates and update automatically when anew software version is detected in the software update server.Note: Do not power off the CX5100 system during the software update.Procedure1. On your computer, start the CX5100 Control Panel application.2. In the Profile Editor tab, select Software Update.3. Enter the name of the server to check for the software in the Update Server field.4. Select the frequency to check for the software updates in Update Frequency list.5. Select the time to update the software when a new software version is detected in Update Timelist.6. Click Save.The CX5100 system retrieves the software updates from the server based on the chosen date andtime.Update the CX5100 System Software through USB DriveYou can use a USB drive to update the CX5100 system software.Ensure the following while updating the CX5100 system software through a USB drive: Make sure the file system is in FAT32 format. Polycom recommends using a USB 2.0 drive.Note: Do not remove the USB drive during the software update process.Procedure1. Download the latest software image of the CX5100 system from the CX5100 series page onPolycom support site.2. Copy the Polycom CX5100 software image (polycom-cx5100cx5500-release-xxxx.tar)into the USB root directory.3. Plug in the CX5100 system power cable to power on and allow the CX5100 system to fully bootup.4. Connect the USB drive to the CX5100 system.The CX5100 system detects the USB drive and starts the update within 30 seconds. The mute keyindicator lights blink and the system reboots several times during the update. The indicator lightsstop blinking when the update is complete.Polycom, Inc.10
Setting Up Polycom MSR SeriesMSR500 BundleThe MSR500 bundle includes a single or dual display (55" or 70") Medialign with Polycom MSR Dock withMicrosoft Surface Pro, Polycom Trio 8800, and Polycom EagleEye IV USB camera.Set Up the MSR500 Bundle with a Single DisplayFollow these steps to set up the MSR500 bundle with a single display.Procedure1. Connect the HDMI cable from the HDMI port on the MSR Dock to the HDMI port on the 55” or 70”display.2. Connect the Micro-B USB/Type A USB cable from the Micro-B USB port on the Trio 8800 systemto the Type A USB port on the MSR Dock.3. Connect the Type B/Type A USB cable from the Type B USB port on the Polycom EagleEye IVUSB camera to the Type A USB port on the MSR Dock.Set Up the MSR500 Bundle with Dual DisplaysFollow these steps to set up the MSR500 bundle with dual displays.Procedure1. Connect the HDMI cable from the HDMI port on the MSR Dock to the HDMI port on the 55” or 70”display.2. Connect the HDMI cable from the HDMI port on the MSR Dock to the HDMI port on the second55” or 70” display.Polycom, Inc.11
Setting Up Polycom MSR Series3. Connect the Micro-B USB/Type A USB cable from the Micro-B USB port on the Trio 8800 systemto the Type A USB port on the MSR Dock.4. Connect the Type B/Type A USB cable from the Type B USB port on the Polycom EagleEye IVUSB camera to the Type A USB port on the MSR Dock.Update the Base Profile for the Trio SystemYou can use the Trio system as an audio speakerphone by setting the Base Profile to Skype USBOptimized.Polycom recommends connecting the Trio system to the network while updating the base profile.Procedure1. Connect a USB cable from the Trio system to the MSR Dock.2. Do one of the following: In the Trio system web interface, go to Simple Setup Base Profile, and select SkypeUSB Optimized from the list and click Save. On the Trio system, go to Setup Advanced Administrative Settings NetworkConfigurations Base Profile and select Skype USB Optimized.Verify the Trio System Software VersionYou can view the Trio system software version using the local interface, web browser or the Control Panelapplication.Procedure1. Do one of the following: Polycom, Inc.On the Trio system, go to Settings Status System Information. Enter the IP address ofthe Trio system in a web browser and enter the Admin password (the default password is456).12
Setting Up Polycom MSR SeriesThe software version displays in the Home screen under UC Software Version. In the Control Panel application software, enter the administrator password and clickSystem Status.Update the Polycom EagleEye IV USB Camera System SoftwareYou can use a USB drive to update the camera system software version. The Polycom EagleEye IV USBcamera system version 1.0.0.388 or later supports Windows Update.Ensure the following before updating the camera system software: Use a USB drive with at least 64 MB of available space. Make sure the file system is in FAT32 format.Note: Do not remove the USB drive during the software update process.Procedure1. Download the latest soft
Introduction to Polycom MSR Series Polycom MSR Series delivers a familiar Microsoft Skype for Business experience in small to large meeting rooms. Polycom MSR Series offers a complete solution that can scale from small huddle rooms to larger conference rooms. Polycom audio and video peripherals are certified with Skype Room Systems
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mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks Polycom , the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the
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