LET’S FIX SOUTH AFRICA
LET’S FIX SOUTH AFRICABY FIXING OUR LOCALGOVERNMENTSThe work of fixing South Africa starts at home with our local governments.Functional municipalities are the foundation of a prosperous state; to getSouth Africa on the right track again, we must start by fixing the basics ofservice delivery at municipal level.ActionSA was formed to unite patriotic South Africans that are committed toprofessional and ethical public service behind the project to fix our belovedcountry. We believe in decisive action that will improve the quality of life forall South Africans. We believe that the needs of the residents of ourmunicipalities must be central to everything we do as a government. Webelieve that through an unwavering dedication to ethical leadership, we willbuild municipalities that enable our proud, resilient, and enterprising peopleto prosper.The time for talk and empty promises is over. Now isthe time for action. Let’s fix South Africa.2
OUR OFFERActionSA will fix South Africanlocal governments by prioritising:1Customer-centric government that delivers servicewith pride: our residents are our customers and have the rightto quality and reliable service delivery by a government thatcares for all its residents, and takes pride in service excellence.2Ethical and professional public service: we will reform ourmunicipalities by appointing only ethical and competent officialsthat have proven their commitment to public service. Corruptionand incompetence will have no place in our governments.3Efficient and effective administrations: we will end the eraof bloated, inefficient administrations that outsource core servicesto tenderpreneurs or inefficient municipal entities. We will cutdown on ‘Millionaire Managers’ while insourcing front-line staff.4Caring and inclusive governance: We will adopt apro-poor plan of action that ensures all residents have access toquality basic services and primary healthcare in municipalitiesthat cater to all their residents.3
5A business-friendly environment where jobs arecreated: we will remove red-tape making it easier for businessesto succeed, modernise our administrations, and supportentrepreneurs so that the private sector can flourish and createmore job opportunities.6Safety and security: No country can prosper without the Ruleof Law. Criminals should live in fear, not law-abiding citizens. Wewill ensure that there are more police officers on the ground, givethem proper training, and use technology to assist in preventingcrime1. WE WILL FIX OURMUNICIPALITIES WITHCUSTOMER-CENTRIC GOVERNANCETHAT DELIVERS SERVICE WITH PRIDEWe can only fix South Africa if we fix basic service delivery and investin critical infrastructure. ActionSA will place the service delivery needsof our residents at the centre of everything we do, and ensure thatmunicipal budgets respond to the pressing needs of residents.4
Customer-centric governance thatdelivers service with prideService standards charters: we will place the needs of residents first bysetting minimum acceptable turnaround times for the resolution of service deliveryissues, like pothole repairs and water leaks. We will do this by adopting servicestandards charters that hold officials and departments accountable fornon-performance.Service-driven municipal budgets: we will reprioritise municipal budgetsto ensure financial resources are directed primarily to service delivery, whilecutting on non-strategic expenditure like marketing, catering, and travel. Everycent of rates and service charges we collect must go towards improving ourmunicipalities for their residents.Responsive customer service: we will overhaul the customer serviceexperience to ensure that municipal staff and all our public facilities are equippedto provide caring, responsive, reliable and efficient service to residents. We willalways be guided by an unwavering focus on service delivery and putting theneeds of our residents first.Fair and equitable service fees: we will prioritise operational efficiency toreduce the cost of delivering services. Savings will be transferred to residentsthrough minimising annual increases, to ensure that residents receive value fortheir money.ACTION THAT KEEPSTHE CITY CLEANAs the Executive Mayor of Johannesburg, HermanMashaba launched the A Re Sebetsengcampaign.This monthly citywide cleaning campaign waslaunched in partnership with the private sector andthe City’s residents, and aimed at encouragingcitizens to help clean up the City and takecare of the environment by promoting aculture of reducing, re-using and recycling waste.5
Sustainable and future-orientedgovernmentBattling climate change: we will commit ourselves to internationalimperatives fighting climate change and integrate sustainability into operatingmodels. We believe that we have a responsibility to future generations and willtake that into account in our governance.Clean and neat public spaces: we will unite communities to work with ourmunicipalities to ensure that we take better care of the environment by promotinga culture of reducing, re-using, and recycling waste. We will tackle illegaldumping and ensure our streets and public spaces are well maintained.Community clean up campaigns: our municipalities will work inpartnership with our communities, civic organisations, and the private sector tokeep our communities clean, safe, and healthy. Everyone must play their part infixing and maintaining our municipal environments.Green spaces: we will invest in tree-planting and greening initiatives to ensureour residents have access to high quality green open spaces, while reducing ourmunicipal carbon footprints.Clean air and water: we will commit our municipalities to take progressiveaction to improve air quality, and ensure that all residents have access to potabledrinking water that meets stringent health standards.Protecting our biodiversity: South Africa’s natural beauty and diversity is alegacy that we must protect for future generations. We will protect our fauna andflora against irresponsible exploitation. Anyone causing damage to theenvironment through negligence or malice will be held accountable.Resilience: we will ensure that our municipalities have feasible disaster-riskmanagement plans in place – backed by trained and capacitated EmergencyServices departments – to ensure that our residents are protected against externalshocks like environmental disasters and pandemics6
Investment into criticalinfrastructure and basic servicesWater supply: we will actively work toward stabilising the water supply byrepairing and maintaining existing infrastructure and investing in newinfrastructure. This will include a dedicated budget to replace or refurbish ageingsupply networks to provide the additional capacity required for new developmentSanitation: we will work towards achieving universal access to basic sanitationfor all our residents while we will continue to invest in upgrading ageingmunicipal sewerage networks. Everyone should have the dignity of adequatesanitation.Roads and bridges: our service standards will include aggressive targets forfixing potholes. We will increase investment into the maintenance and upgradingof our road network and bridges to provide an efficient transport network.Stability of electricity supply: we will address electricity interruptions byensuring our municipal transmission grids are properly maintained, whilecracking down on illegal connections and cable theft.Electricity network upgrades: we will invest in replacing ageinginfrastructure and pursue procurement from independent power producers toincrease competition and reduce tariffs for our residents. We will ultimately worktoward ensuring our residents are no longer reliant on Eskom for electricity.Refuse collection: all communities, formal and informal, will have access toregular refuse removal services, with increased shifts in high-density areas.Prevention of illegal dumping: we will aggressively work to prevent illegaldumping and prosecute individuals and organisations guilty of infringing theby-laws. We will increase fines for perpetrators to ensure that they serve as ameaningful deterrent.7
2. WE WILL FIX OURMUNICIPALITIES WITH ETHICAL ANDPROFESSIONAL PUBLIC SERVICEWe need committed, ethical and professional public servants to succeed withour vision of fixing South Africa. We will declare corruption as Public EnemyNumber 1, prosecute the corrupt, prevent further corruption through improvedcontrols and oversight, and encourage and protect whistle-blowers.Zero tolerance for corruptionForensic and investigative services: we will establish dedicatedindependent forensics units in each of our municipalities, with the mandate toinvestigate all potential corrupt activities. No one will be above the law.Lifestyle audits: all political office bearers, senior officials and officials workingin building plan approvals, supply chain management, electricity connections, andother positions where bribes are likely to be offered, will be subjected to lifestyleaudits.Protecting whistleblowers: we will encourage whistleblowing by providingprotection and security to whistleblowers and reward whistleblowing that leads tothe successful prosecution of the corrupt.Corruption risk assessments: upon taking office, we will mandateadministration-wide corruption risk assessments to identify and fix any processesthat provide the opportunity for corruption.Improved transparency: we will improve the transparency of ourmunicipalities’ financial management and adopt stringent financial controls. Wewill partner with non-governmental organisations and civil society to ensure thatthere are dedicated independent corruption watchdogs in our municipalities.Residents deserve accountability from those responsible for spending their rates andservice chargesAdopting a corruption blacklist: we will ban service providers, employeesor individuals convicted of corruption from ever doing business with or beingemployed by our municipalities.8
Reformed human resourcemanagementProfessionalising of our administrations: from day one, appointmentswill be made on merit and competency. Political patronage and cadredeployment will have no place in our administrations.Skills audits: we will conduct skills audits to identify any officials improperlyappointed to their positions and ensure that all officials are capable of fulfillingtheir duties.Talent acquisition: we will reform recruitment practices to ensure that we hireonly competent and ethical employees to work for our municipalities, whileworking to recruit skilled graduates into the public sector.Performance management: we will implement innovative performancemanagement systems that rewards service with pride and holds officials that failto serve residents adequately, accountable for their non-performance.Accountability: we will improve measures aimed at holding officialsaccountable for not doing their jobs, such as enforcing performance agreementswith specific targets and deliverables at all levels of the administration. We willimplement consequence management to remedy poor performance.ACTION THAT STOPSCORRUPTIONMashaba declared corruption as ‘Public EnemyNumber 1’ upon taking office and established GFIS –the City’s first independent forensic investigative unitaimed at combating corruption.During Mashaba’s term, the unit investigated6,000 cases involving transactions of morethan R35 billion. The Hijacked Buildings Unit withGFIS also identified 643 hijacked properties in the city,and returned 44 of these to their rightful owners.9
3. WE WILL FIX OURMUNICIPALITIES WITH EFFICIENTAND EFFECTIVE ADMINISTRATIONSWe believe that we have to transform the way our municipalitiesoperate and will strive to make the organisations more efficient andeffective at delivering services to residents.Organisational transformationOrganisational reform: we will immediately implement organisationalreform to ensure that our administrations are lean and responsive with a focus onfront-line service delivery. We will do away with top-heavy administrations byreducing senior and middle-management roles while increasing front-line staff,thus directing our expenditure to service delivery.Insourcing: where feasible, we will insource front-line service delivery workersbeing exploited by tenderpreneurs and third-party agreements.Process optimisation and digitalisation: we will utilise the power ofinformation technology to improve our municipalities’ internal processes andeventually move toward paper-free administrations and adopt e-governance.Financial sustainabilityFinancial standards compliance: we will actively work towards achievingunqualified audits for all our municipalities by appointing competent financialofficers and reforming financial management practices.Sound financial management practices: we will take active steps tomaximise revenue and cut operational costs not directly related to servicedelivery. This will ensure that our municipalities’ financial indicators are within thebenchmarks set by National Treasury, and more money is available to invest inbasic infrastructure and services.Fixing billing issues: we will ensure residents receive accurate bills andimprove the ease of making payments. When queries do arise, we will ensurethey are dealt with efficiently.10
Electronic audit trails: our municipalities will conduct their business onmodern information systems that allow for comprehensive and accessible audittrails of government decisions and processes.Revenue enhancement: we will streamline revenue collection practices andprocesses to ensure that residents that can afford to pay for services can do soeasily, safely and reliably. We will also take a zero-tolerance approach towardsresidents or businesses abusing and exploiting municipal services without payingtheir fair share.Procurement reform: we will reform procurement practices to ensurevalue-for-money in service provision. By benchmarking tender prices againstmarket prices, we will ensure that inflated prices and underperformance byservice providers will be a thing of the past.Funded projects: we will make sure all our projects are adequately plannedand funded. We will only invest in projects that will add value to the municipalitywith a strategic focus on basic infrastructure, including roads, water, sanitation,and electricity. We will monitor how public money is spent on infrastructuredevelopment to ensure value for money.ACTION THATIMPROVES SERVICESMashaba introduced the Diphetogo initiative, aSesotho word meaning “real change”. The initiativesought to introduce strict austerity measures in the Cityaimed at cutting non-strategic expenditure to unlock moremoney for service delivery.This resulted in over R2 billion being cut frombloated, non-strategic departmental line items,and redirected to infrastructure investment. As a result,the percentage of the capital budget spent on roads,water, sanitation, electricity, transport and housingincreased from 58% at the start of Mashaba’s term, to71% by the end of it.11
4. WE WILL FIX OURMUNICIPALITIES WITH CARINGAND INCLUSIVE GOVERNANCEWe believe our municipalities have the responsibility to contribute tobuilding a more inclusive society while caring for the most vulnerablemembers of our society.Pro-poor governanceFree basic services: residents in need will have access to an allocation of freebasic services. Our allocation to indigent residents will be as generous aspossible within our financial constraints. We will also lobby National Governmentfor a greater share of national revenue to provide free basic services sustainably.Rates policies: we will adopt fair and equitable rates policies that do notplace unreasonable financial burdens on our residents, especially vulnerablegroups like pensioners and child-headed households.Improved access to social services: we will ensure that access to clinics,libraries, and recreational facilities in lower-income areas is expanded byincreasing the number of facilities providing services. We will introduce mobilefacilities where possible to ensure that we can rapidly provide services withoutrequiring significant capital investments.Extended operating hours at municipal facilities: where feasible,facilities providing social services like clinics and libraries will operate onextended hours and on remain open on weekends and public holidays.Expanded social support: we will ensure that residents have access to anexpanded basket of social support programmes. We will provide treatment andsupport for infectious diseases like tuberculosis and HIV/AIDS, psychologicalcounselling, and assistance with substance abuse at municipal facilities.12
Improved access to primary healthcare: in addition to extending clinicoperating hours, we will invest in mobile clinics to increase access to primaryhealthcare in clinics without permanent facilities.Bulk infrastructure and services for informal settlements: we willprovide sanitation, water, electricity, and regular refuse collection to moreinformal settlements and work toward universal access to basic services. Allresidents must live in dignity.Accelerated access to housing opportunities: we will adopt innovativeprogrammes to ensure greater access to housing opportunities, such assite-and-service programmes, and the release of public land for private sectordevelopment aimed at affordable housing. We want to ensure that residents of allincome groups can access affordable rental stock and own property.Title deeds: we will reform the process of title deed transfers to ensure thattransfers are sped up and that the process is fairer and more transparent.ACTION THATEMPOWERSMashaba committed to fasttracking the handover of title deedsas part of his administration’s pledge torun a pro-poor government.From 2016/17 to 2018/19, the multiparty government transferred8,587 title deeds to beneficiaries,providing them with security of tenure andeconomic capital they could leverage.13
Caring, inclusive, and socially justgovernanceInclusive municipal planning that drives progress: we will include ourresidents in our integrated planning and budgeting processes to ensure that werespond to the pressing needs of residents, increasing the opportunity for upwardsocial mobility and economic progress.Public transport: we will reform public transport to ensure that everyone hasaccess to safe, quality, convenient, and reliable public transport routes aligned toeconomic and social activity.Land use management: we will adopt land-use plans that combat urbansprawl and allow for human-centric spatial development through moderngeo-informatics systems mapping. This will empower us to make data-drivendecisions about future development and resource allocation.Local labour and the allocation of work opportunities: we willencourage the use of local labour where feasible, and reform the allocation ofshort-term work opportunities to ensure fair and transparent allocation. We willalso implement measures that empower and up-skill beneficiaries of suchopportunities, improving their chances of finding permanent employment.Broadband expansion: we will invest in infrastructure projects that provideaccess to affordable, high-speed internet, especially to poorer communities. Webelieve each household should have access to a fair allocation of data at areasonable price. Additionally, we will create more hotspots providing free datato residents.Early childhood development: we will expand the scope of ourmunicipalities’ ECD offerings so that more parents have access to qualitychildcare. We will implement affordability measures to ensure that families arenot prevented from accessing these services due to limited means.Gender-based violence: we will establish shelters and safe houses forvictims of gender-based violence and run community-empowerment programmesto address the scourge of GBV. We will also provide sensitivity training for ourfirst responders so that they can better support victims of GBV.14
LGBTQI support: we will establish support mechanisms for members of theLGBTQI community that are subjected to discrimination and hate crimes, andactively foster inclusive and tolerant communities.Youth developmentPaid municipal internships: we will launch paid internships for recentuniversity graduates in fields such as chartered accounting, engineering, financialmanagement, law, and public management. These internships will provide theopportunity for young graduates to gain meaningful employment experience andcontribute to the professionalisation of the public sector.Youth development and support: we will provide programmes atOpportunity Centres in partnership with the private sector and other governmentagencies that provide our youth with tangible support measures allowing them toparticipate gainfully in the economy. Skills development programmes will bedesigned to increase the likelihood of employment or entrepreneurship.Access to extra-mural activities: we will offer extra-mural cultural,academic, and sports activities at our community centres for young people thatallow them to become well-rounded individuals.ACTION THAT CREATESOPPORTUNITYMashaba launched the concept of OpportunityCentres during his mayoral tenure. By November2019, the City had opened seven Centres in Diepsloot,Roodepoort, Alexandra, Soweto, Klipfontein, the InnerCity, and Montclare. The City also launched the OrangeFarm Business Centre, similar to an Opportunity Centre, butin partnership with Discovery.These facilities allowed SMMEs and job-seekers,including the youth, to access advice and supportin the pursuit of their business aspirations from arange of private sector and government partners, such asABSA, Discovery, the South African Institute of CharteredAccountants, SARS and the CIPC.
5. WE WILL FIX OUR MUNICIPALITIESWITH A BUSINESS-FRIENDLYENVIRONMENT THAT ALLOWS THEPRIVATE SECTOR TO CREATE JOBSActionSA believes that the private sector will always be better atcreating jobs and economic prosperity than the government. Ourmunicipalities will view the private sector as an equal partner indevelopment. We will create an environment where businesses canthrive and create inclusive economic prosperity for all.Business-friendly municipalitiesBusiness-specific municipal services: our municipalities will have dedicatedbusiness support units providing assistance to businesses operating in ourmunicipalities. These units will be staffed by cross-functional and professional staffthat can provide quick responses to issues preventing businesses from operating atfull capacity.Business and investment support: we will establish one-stop shops andonline business support mechanisms that allow businesses and potential investors tointeract with our municipalities seamlessly. Our municipalities must be competitiveinvestment destinations that can attract new businesses and create jobs.Investment facilitation: we will implement special programmes aimed atattracting and facilitating investments into our municipalities, with a focus on projectsthat create opportunities for local labour and long-term employment.Red tape reform: we will conduct audits to identify, repeal and replace outdatedand restrictive by-laws. Municipal processes must assist, not hinder, economic growthand prosperity by eliminating barriers to success.Informal trading: we will overhaul informal trading regulations to make it easierfor informal traders to be compliant with municipal rules and by-laws, and soencourage the growth of the informal sector in a well-managed environment.16
Opportunity Centres: we will establish Opportunity Centres in convenientlocations where entrepreneurs and SMMEs will have a single point of access toall regulatory services, business support and shared resources in partnership withthe private sector and other government agencies.Waste-pickers: we believe waste-picking plays a significant role in jobcreation and our recycling efforts. We will prioritise the inclusion of waste-pickersinto the recycling economy while also ensuring that they comply with municipalrules and regulations.Economic hub developmentProperty release: we will conduct property audits to identify abandoned andhi-jacked buildings and expropriate such buildings for public benefit. Thebuildings will then be released to the private sector for developing mixed-useddevelopments that include affordable housing and student accommodation.Improvement districts:we will implement improvement districts in priorityeconomic nodes with greater potential for economic growth. We will fosterprosperity through better collaboration between communities and thegovernment.Re-purpose government assets for social benefit: we will makeunderutilised government assets and facilities available to the private sector andcivil society. Our facilities must serve our residents and add value to theircommunities.ACTION THATUNLOCKSGROWTHMashaba launched the Inner CityRevitalisation Programme following hiscampaign pledge to restore Joburg’s CDB toits former glory. The programme aimed tohand over unused city-owned buildings tothe private sector for mixed-usedevelopment, including affordable housingand student accommodation.154 properties were released todevelopers, plus 37 factories that were identifiedfor later releaseAn estimated R32 billion in investment wasunlockedAn estimated 21,000 construction jobs wereexpected to be createdThis would have yielded approximately14,500 affordable housing opportunities17
6. WE WILL FIX OURMUNICIPALITIES BY PROVIDINGSAFETY AND SECURITYWe believe that criminals, not law-abiding residents, are the onesthat must live in fear. All residents have the right to be safe and feelsafe in their communities.Law enforcementIncreased police presence: we will increase the number of municipal lawenforcement officers on the ground in communities. We will ultimately strive tohave a minimum of one municipal law enforcement officer for every 1,000residents in our municipalities.Inter-governmental operations to improve services to legalimmigrants: we will work with the Department of Home Affairs and the SouthAfrican Police Service to address illegal immigration while ensuring thatlegitimate asylum-seekers, refugees, and skilled migrants can legally and fullyenjoy access municipal services.Addressing illegal immigration through inter-governmentalrelations: we will actively work with the Department of Home Affairs, NationalTreasury, and other relevant government entities to ensure that it is easier forforeign nationals to enter our country legally or to get protected legal status.Where the national government fails to process undocumented foreign nationals,we will lobby for additional grant funding and the delegation of powers to ourmunicipalities so that we can do the work ourselves.By-law enforcement: we will launch multi-disciplinary enforcement projectsto ensure our municipalities’ by-laws are enforced without fear or favour. Thisincludes conducting audits of businesses to ensure that they are compliant withthe applicable legislation and regulations, and that all employees working in ourmunicipalities have the legal right to do so.18
Improved crime prevention: we will use training and technology, such asexpanded CCTV networks monitored by well-trained and professional staff, toimprove our officers’ ability to prevent crime.Establish and expand K9 Narcotics Units: we will ensure that ourmunicipal police services have dedicated K9 Narcotics Units targetingdrug-related crimes and the trafficking of illegal substances.Municipal courts: we will establish modern and well-resourced municipalcourts to ensure the speedy resolution of by-law infringements.Community safetyPublic lighting: we will identify crime hotspots and ensure those areas areadequately lit to improve visibility and safety.Community safety partnerships: we will collaborate with communities,government agencies and the private sector on community safety projectsACTION THATFIGHTS CRIMEMashaba initiated the largest singleexpansion of the JohannesburgMetro Police Department (JMPD)since its inception.The City recruited an additional1,500 officers – an increase of over 60%– aimed at improving visible policing andcreating a safer City for its residents.The City also launched JMPD’s firstdedicated K9 Narcotics Unit to fightdrug-related crime.19
The work of fixing South Africa startsat home with our local governments.Functional municipalities are thefoundation of a prosperous state.WW W.ACT IONSA.OR G . ZA
Ef cient and effective administrations: we will end the era of bloated, inef cient administrations that outsource core services to tenderpreneurs or inef cient municipal entities. We will cut down on ‘Millionaire Managers’ while insourcin
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