Multi-factor Authentication Enrollment Guide For Deloitte .
Deloitte OnLine eRoomGlobal Technology ServicesDecember 2017Multi-factor authentication enrollment guidefor Deloitte client or business partner userWhat is multi-factor authentication (MFA) and how does it impact theway I sign into my account or applications?MFA is a security feature to provide an additional level of identity verification to help preventunauthorized access to Deloitte’s applications. When an application is enabled with MFA, asecond authentication process is required to access the application.Before using MFA to access DOL eRoom, a one-time enrollment is necessary. When enrolling, youwill select your authentication method. Until enrollment is completed, access will be denied toyour eRooms.DOL eRoom will be using a customized MFA solution that requires all users to enroll in MFA, evenif you have already enrolled in MFA for another application because it uses a separate underlyingtechnology to manage user credentials. You may use your mobile device to enroll in MFA and toauthenticate when accessing eRooms.If you are a newly added user to DOL eRoom, please allow at least 30 minutes for your logincredentials to be synchronized with MFA.This document provides information on: Enrolling in MFA and selecting an authentication methodo Receiving a prompt to authenticate via mobile applicationo Receiving a phone call to a number of your choosing Adding or updating security questions to be used for authentication if you are unable toauthenticate via mobile application or phone call Updating your MFA preferences Authentication failure resolution1
Enrolling in MFA1. On the eRoom login page, select Client or business partners.2. On the resulting Multi-FactorAuthentication User Log In page,enter your eRoom Username andPassword into the appropriate fieldsand select Log In. The Multi-FactorAuthentication Set-up page willappear next.Selecting an authentication methodFrom the Method dropdown menu, select your preferred method of authentication. Phone Call – the system will authenticate your identity via a phone call to the numberyou provide Mobile App – you will authenticate using the Microsoft Authenticator app. TheMicrosoft Authenticator app is the recommended method for frequent travelers andallows for users to authenticate via Wi-Fi when traveling on an aircraft without cellularservice.Authenticating via Phone CallIf you choose Phone Call, enter your phonenumber and any needed office extensionnumber (office extension number is notrequired). Select Call Me Now toAuthenticate. You will receive a phone callto the number you provided and toauthenticate by pressing the pound/hashtagkey (#).2
Authenticating via Mobile AppIn order to select Mobile App as yourmethod, first download the MicrosoftAuthenticator app onto your mobile device.The app is available from Apple, Google, andWindows application stores.Note: If your mobile device does not supportthe Microsoft Authenticator app, you mustselect the Phone Call method.1. Once you have installed the MicrosoftAuthenticator app, open it and add anew account by selecting either Addaccount or the icon.2. Select Work or school account.The Scan QR code screen displays onyour mobile device.3. On the Multi-Factor AuthenticationUser Setup page on your device,select Mobile app from the Methoddropdown list, and select GenerateActivation Code to generate anactivation code, URL, and QR code.3
4. Using your mobile device, authenticateby scanning the QR code. If, for anyreason, you cannot scan the QR code,select the Or enter code manuallyoption and enter the activation codeand URL.After configuring your preferredauthentication method, you will bedirected to the Security Questionssetup page.Setting up security questionsSecurity questions allow users to authenticate when unable to use their preferred authenticationmethod.1. For each security question, select aquestion from the dropdown menuand provide your answer. All questionsmust be completed. Select Continue.The Welcome screen displays toindicate successful MFA enrollment.4
Updating your MFA preferencesAfter enrolling and successfully authenticating via MFA, you can update your MFA preferences atany time. Be sure to log out of the MFA site when complete and close your browser window.To update your settings, select the Client orbusiness partner link on the DOL eRoomlogin page. On the MFA Welcome screen,you can: Update your authentication method Update the phone number associatedwith your MFA account Select a different language Activate the mobile app on anothermobile device Update your security questionsUpdating your authentication methodTo change your authentication method go toMy Account and select Change Method. Onthe My Account: Change Method screen,select your updated method and select Save.Updating phone numberTo update the phone number associated withyour MFA account, go to My Account andselect Change Phone. On the My Account:Change Phone screen, update the phoneinformation and select Save.Note: Updates to authentication methodsmay take up to 15 minutes to take effect.5
Changing languageTo update the language associated with yourMFA account, go to My Account and selectChange Language. On the My Account:Change Language screen, select thepreferred language from the available optionsand select Save.Note: Updates to languages may take up to15 minutes to take effect. At this time, not alllanguages in the dropdown menu areavailable.Activating mobile authenticator onanother deviceTo activate the mobile authenticator onanother device, select Activate Mobile Appunder My Account. Select GenerateActivation Code. Within the MobileAuthentication app on your mobile device,scan the QR code on the computer screen. Ifyou experience issues scanning the QR code,select Or enter code manually and enterthe activation code and URL.Updating security questionsTo change the security questions associatedwith your MFA account, select ChangeSecurity Questions under My Account. Onthe Security Questions screen, select aquestion from the dropdown menu andprovide your answer. All questions must becompleted. Select Save.6
Authentication failure resolutionMobile App method failure:If you selected Mobile App as your primarymethod and it fails to authenticate, an errorpage will appear, and prompt you to use anyof your backup methods to authenticate asshown here.Upon successful verification, you will bedirected to the eRoom landing page.Phone Call method failure:If you selected Phone Call as your primarymethod and do not have your primary phoneavailable, the MFA will attempt to reach youon the backup phone as specified in theenrollment process.If the authentication fails, an error page willappear, and prompt you to answer thesecurity questions created during MFAenrollment.Upon successful verification, you will bedirected to the eRoom landing page.SupportFor any further questions or support, please contact us using the phone numbers below: From United States and Canada: 1 866 546 3388 (toll-free) From all regions: 1 718 354 1250Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee(“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separateand independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the UnitedStates, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the“Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clientsunder the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our globalnetwork of member firms.Deloitte provides audit & assurance, consulting, financial advisory, risk advisory, tax and related services to public andprivate clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500 companies through aglobally connected network of member firms in more than 150 countries and territories bringing world-class capabilities,7
insights, and high-quality service to address clients’ most complex business challenges. To learn more about howDeloitte’s approximately 245,000 professionals make an impact that matters, please connect with us on Facebook,LinkedIn, or Twitter.This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms,or their related entities (collectively, the “Deloitte Network”) is, by means of this communication, rendering professionaladvice or services. Before making any decision or taking any action that may affect your finances or your business, youshould consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any losswhatsoever sustained by any person who relies on this communication.(i)(ii)App Store is a service mark of Apple Inc., registered in the U.S. and other countries.Google Play and the Google Play logo are trademarks of Google Inc. 2017. For information, contact Deloitte Touche Tohmatsu Limited.8
Deloitte OnLine eRoom lobal Technology Services Multi-factor authentication enrollment guide for Deloitte client or business partner user What is multi-factor authentication (MFA) and how does it impact the way I sign into my account or applications? MFA is a security feature to provide an additional level of identity verification to help prevent
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