How To Empower

How to Empowera Remote Workforce

What’s making this possible is the evolving role of digital technology toimprove business processes and enhance employee experiences. But whatmakes this successful is the evolving responsibility of IT.Work has changed.It’s time to adapt.In today’s climate, more organizations than ever before are examining theirremote employee and work-from-home policies — be it for health, employeeretention or employee productivity reasons.In our e-book, we explain how you can best serveemployees and the organization as a whole by:The days of a 9 to 5 workday — exclusivelyfrom the office — are coming to an end aswork is no longer confined by place and time.In fact, 66% of organizations allow remoteworkers and 16% of employees work remoteSuccessfully onboarding remote andon-site staffSecurely connecting employees toresources regardless of their locationfull time1.Fully supporting permanent andtemporarily remote employees

So, it is paramount that organizations are offering the right technology andleveraging the right tools to facilitate a streamlined onboarding process forremote and on-site employees. But when it comes to choosing how to bestsupport those goals, not all technology and tools are created equal.Better onboardingexperience for allThe speed at which organizations mustempower employees to be productive isdirectly correlated to the retention rate andlevel of productivity of new hires. Whenorganizations deliver a strong onboardingexperience, they can improve employeeretention rates by 82% and employeeproductivity by over 70%2.Apple hardware is becoming much more common place in enterpriseorganizations around the world. The ease of use and growing employeedemand are opening the eyes of many organizations to support andoffer Mac, iPad and iPhone. And, this trend has tremendous benefits foremployees, IT and the entire organization.

Better onboarding experience for allEfficient onboarding for ITIT only gets one chance to make a good firstimpression. They can nail theirs by leveragingApple Business Manager to institute acompany-wide zero-touch device deploymentJamf Pro — the gold standard for Apple enterprise management — is builtfrom the ground up to deeply support Apple Business Manager and take itto the next level. With powerful technology like Smart Groups — which helpintelligently manage environments without any interaction — Jamf Pro is thebest platform to support a growing remote workforce. For small businesses,Jamf offers Jamf Now — mobile device management built for anyone.Apple Business Manager — a free service from Apple — also helpsstreamline the process of Apple IDs, when paired with a managementstrategy. When a new device is unboxed andsolution like Jamf Pro or Jamf Now. Leverage Managed Apple IDs and bepowered on, Apple Business Manager tells thebenefit from an Apple ID strategy that is clearly designated for work,fully in charge of the set up and management of the Apple ID. EmployeesMac, iPad or iPhone to automatically enroll intoeliminating any confusion about whether they should use their personalthe organization’s mobile device managementusers are empowered to manage and reset their own passwords without(MDM) solution.Apple ID in the workplace. Admins will enjoy fewer support tickets as endneeding IT support.This workflow completely eliminates the process of unboxing each deviceand physically touching it to get it personalized and configured for eachemployee. Gone are the days of IT needing to be buried under a mountainof new hardware. With Jamf and Apple Business Manager, deploying a newdevice is as easy as ordering it via the Apple Business Manager portal andshipping it directly to an end user’s desk or home.No further IT interaction is needed, soyou can get back to supporting yourdistributed workforce in other ways.

Better onboarding experience for allTo institute the zero-touch deployment process, all organizations need to do is prepare, purchase and deploy.Prepare123Sign up for Apple Business ManagerLink Apple Business Manageraccount to the MDM serverConfigure settings and enrollmentcustomizationDeployPurchase1Order Apple hardware through Apple2Assign devices for enrollmentor an authorized Apple reseller123Send shrink-wrapped Apple devicesdirectly to employeesEmployee unboxes and turns onApple device enrolls intomanagement automatically

Better onboarding experience for allEasy onboarding foremployeesFor a remote employee, productivity is literally a few taps or clicks away.First days are inherently stressful formanner as their on-site counterparts. Your device management solutionemployees. Alleviate their concerns by gettingworkflow, making it easy for you to provide video, documentation or otherthe tools they need (and want) in their handson day one through a zero-touch deployment.They simply look for their new Apple hardware in the mail, unbox it andpower it on. That’s it! Employees become instantly connected to their workresources, including mail, VPN and productivity apps in the same exactshould also allow for flexible configuration of the Enrollment Customizationinformation as a new employee clicks through the enrollment screens ontheir device.Once online, remote employees are able to quickly find and take advantageof their favorite apps or other critical resources thanks to Self Service, a freecurated app portal available to every end user in the organization.IT doesn’t have to touch any devices and employeesdon’t have to step foot in an office to get their hardware.

Through an authentication and identity management solution such asJamf Connect, organizations can implement a “never trust, always verify”Connectingemployees throughzero-trust accessstrategy. This is crucial for remote staff who are potentially accessing secureinformation and resources over unsecure networks.Jamf Connect and cloud-identity providers — such as Okta and MicrosoftAzure Active Directory — offer organizations a high level of user and devicetrust, while also ensuring a seamless and uninterrupted experience foremployees.This is accomplished through three areas:To further differentiate and customize thedevice deployment process and ongoinglifecycle management for remote and on-sitestaff, organizations are turning to modernauthentication and security measures.Accountprovisioning andauthenticationIdentitymanagementUser identity anddevice credentialsynchronization

Connecting employees through zero-trust accessAccount provisioning andauthenticationIT administrators can provision a Mac with allof the business-critical applications needed tobe productive based solely on an employee’scloud-identity credentials. This takes zero-touchdeployment one step further as the user can loginwith a single set of credentials, complete withmultifactor authentication, so the organizationknows the right person is accessing the rightmachine and the right resources.For day-to-day operations, this simpleyet secure login experience is leveragedevery time a user logs in.

Connecting employees through zero-trust accessIdentity managementBecause Jamf Connect requires a cloud-identityusername and password, IT administrators areable to monitor what devices are being accessed,from where and by whom. This is a powerfulsecurity measure to keep remote employeesprotected as they may be logging into theirdevice from an unsecure network or if a device islost or stolen.IT is able to maintain security andcompliance standards across all devicesby enforcing password policies via thecloud-identity provider permissions;adding an extra layer of security.

Connecting employees through zero-trust accessUser identity and devicecredential synchronizationJamf Connect empowers employees to keep theircorporate identity (cloud-based identity) in syncwith their local Mac account password at all times.This means employees can access everythingthey need without having to input a passwordmultiple times.40%Gartner reports that 40% of all help deskcalls are for password resets3. Jamf Connecteliminates these requests, saving IT a substantialamount of time and ensuring employees are notunproductive while the issue gets resolved.

Jamf Pro and Jamf Now communicate with devices through Apple’s PushNotification service (APNs) and tell them how to behave. This maintains aconstant connection to devices, so IT doesn’t have to.When IT wants to modify a device (remote or on-site), they simply send aOngoing supportfor remoteemployeesOnboarding and instant, secure connectionto resources are the first two steps inpromoting a productive remote workforce.But, just as important is the ongoingmanagement of the device.configuration profile or management command via APNs. VPN, email, Wi-Fiand countless more settings can automatically be applied to an employee’sdevice — without requiring any interaction from them.

Ongoing support for remote employeesTarget devices in bulkOr, make items available on demand to employees via Self Service. ITpopulates Self Service with approved configurations, resources, scripts fortroubleshooting common issues, bookmarks and trusted apps so employeesIntelligently target a device or group of devicescan access and download on their own.with Jamf Pro’s patented Smart Groupstechnology. Leverage smart targeting within JamfPro to collect inventory details of all manageddevices and then automatically trigger action onthe entire group or subset when needed. Forinstance, if more of your workforce is workingremote, you can put them all in a Smart Groupand automatically deploy a VPN configurationprofile to every device for seamless access tocompany resources.Day or night, in all cornersof the world, users areempowered all without ITneeding to answer a helpdesk ticket.

Ongoing support for remote employeesSophisticated appmanagementThe business world runs on apps, so anorganization’s management strategy needsto adequately accommodate. Through theintegration with Apple Business Manager, JamfPro can purchase and deploy apps from the AppStore (or your company’s app directory) directlyto devices. Again, these apps can be pushed todevices or made available via Self Service.Even delay operating system availability togive the IT team time to validate the newOSs before making them available to remoteend users. This is another way Jamf Pro canhelp reduce the burden on the IT help deskand empower end users to succeed withoutneeding IT support.Deploying the most up to date apps and operating systems (OSs) is alsoimportant to the security of the device and organization. Jamf Pro and JamfNow allow IT to deploy apps and OSs efficiently and monitor the processthrough inventory reporting.