HP OfficeJet Pro 8500 (A909) (Wireless Getting

If the previous steps do not solve the problem and youhave successfully installed the HP Solution Centersoftware on your computer, run the Network Diagnostictool.NOTE: The diagnostic test might prompt you to connecta USB cable between the product and your computer.Position the product and computer near each other andhave a USB cable readily accessible.To run the Network Diagnostic tool, complete thefollowing steps:1. Open the HP Solution Center software.2. Click Settings, click Other Settings, and then clickNetwork Toolbox.3. On the Utilities tab, click Run Network Diagnostics.4. Follow the onscreen instructions.English5. Run the Network Diagnostic Tool (Windows)Advanced troubleshootingIf you have tried the suggestions provided in the Basictroubleshooting section and are still unable to connectyour HP Officejet/Officejet Pro device to the wirelessnetwork, try the following suggestions in the order listed:1. Make sure that the computer is connected to yournetwork (page 7)2. Make sure that the HP Officejet/Officejet Pro deviceis connected to your network (page 8)3. Check to see if the firewall software is blockingcommunication (page 8)4. Make sure the HP Officejet/Officejet Pro device isonline and ready (page 9)5. Make sure the wireless version of the HP Officejet/Officejet Pro device is set as the default printer driver(Windows only) (page 9)6. Make sure the HP Network Devices Support serviceis running (Windows only) (page 9)1. Make sure that the computer isconnected to your networkTo check a wired (Ethernet) connectionMany computers have indicator lights beside the portwhere the Ethernet cable from the router connects toyour computer. Usually there are two indicator lights,one that is on and another that blinks. If your computerhas indicator lights, check to see if the indicator lightsare on. If the lights are not on, try reconnecting theEthernet cable to the computer and the router. If you stilldo not see lights, there might be a problem with therouter, the Ethernet cable, or your computer.NOTE: Macintosh computers do not have indicatorlights. To check the Ethernet connection on a Macintoshcomputer, click System Preferences in the Dock,and then click Network. If the Ethernet connection isworking correctly, Built-In Ethernet appears in the list ofconnections, along with the IP address and other statusinformation. If Built-in Ethernet does not appear in thelist, there might be a problem with the router, theEthernet cable, or your computer. For more information,click the Help button in the window.To check a wireless connection1. Make sure that your computer’s wireless has beenturned on. (For more information, see thedocumentation available with your computer.)2. If you are not using a unique network name (SSID),then it is possible that your wireless computer couldbe connected to a nearby network that is not yours.The following steps can help you determine if yourcomputer is connected to your network.Windowsa. Click Start, point to Settings, click Control Panel,double-click Network Connections, click the Viewmenu, and then select Details.-OrClick Start, click Control Panel, point to NetworkConnections, and then click View Network Statusand Tasks.Leave the network dialog box open while youcontinue to the next step.b. Disconnect the power cord from the wireless router.The connection status of your computer shouldchange to Not Connected.c. Reconnect the power cord to the wireless router.The connection status should change to Connected.Solving wireless (802.11) problems7

Mac OSa. Click the AirPort icon in the menu bar at the top ofthe screen. From the menu that appears, you candetermine if the AirPort is turned on and whichwireless network your computer is connected to.After the page has been printed, check the NetworkStatus and URL:Network Status If the Network Status is Ready,the HP device is activelyconnected to a network. If the Network Status isOffline, the HP device is notconnected to a network. Runthe Wireless Network Test(using the instructions at thebeginning of this section) andfollow any recommendations.URL for EmbeddedWeb ServerThe URL shown here is thenetwork address assigned to theHP device by your router. You willneed this address for step B.NOTE: For more detailed information about yourAirPort connection, click System Preferences in the Dock,and then click Network. If the wireless connection isworking correctly, a green dot appears next to AirPort inthe list of connections. For more information, click theHelp button in the window.If you are unable to get your computer connected toyour network, contact the person who set up yournetwork or the router manufacturer as there might be ahardware issue with either your router or computer.If you are able to access the Internet and are using acomputer running Windows, you can also access theHP Network Assistant at umpid reg R1002 USEN forhelp in setting up a network. (This Web site is onlyavailable in English.)2. Make sure that the HP Officejet/Officejet Pro device is connected toyour networkIf your device is not connected to the same network asyour computer, you will not be able to use the HP deviceover the network. Follow the steps described in thissection to find out if your device is actively connected tothe correct network.A. Make sure the HP Officejet/Officejet Pro device is onthe network If the HP Officejet/Officejet Pro device supportsEthernet networking and is connected to an Ethernetnetwork, check the two Ethernet indicator lights onthe top and bottom of the Ethernet port on the backof the HP device. The lights indicate the following: Top light: If the light is lit solid green, theHP device is connected to the network, andcommunications have been established. If thelight is off, there is no network connection. Bottom light: If the yellow light flashes, data isbeing sent or received by the HP device over thenetwork. If the HP device is connected to a wireless network,print the device’s Network Configuration Page:a. On the HP device’s control panel display,touch(Setup).b. Touch Network, touch View Network Settings,and then touch Print Network Configuration Page.8Solving wireless (802.11) problemsB. Check to see if you can access the embedded Webserver (EWS)After you establish that the computer and the HP deviceboth have active connections to a network, you canverify if they are on the same network by accessing thedevice’s embedded Web server (EWS). For moreinformation on the EWS, see the electronic User Guideavailable on your computer after you install thesoftware.To access the EWSOn your computer, open the Web browser you normallyuse to access the Internet (for example, Internet Explorer orSafari). In the address box, type the URL of the HP deviceas it was shown on the Network Configuration Page(for example,http://192.168.1.101).NOTE: If you are using a proxy server in your browser,you might need to disable it to access the EWS.If you can access the EWS, try using the HP device overthe network (such as to scan or print) to see if yournetwork setup was successful.If you cannot access the EWS or are still havingproblems using the HP device over the network,continue to the next section regarding firewalls.3. Check to see if the firewall softwareis blocking communicationIf you cannot access the EWS and are sure both thecomputer and HP device have active connections to thesame network, the firewall security software might beblocking communication. Temporarily turn off anyfirewall security software running on your computer andthen try to access the EWS again. If you can access theEWS, try using the HP device (for printing or scanning).

If you are able to access the EWS but are still unable touse the HP device even with the firewall turned off, tryenabling the firewall software to recognize theHP device. For more information, see “Configure yourfirewall to work with HP devices” on page 11.If you still encounter problems after configuring thefirewall, go to sections 4 and 5.4. Make sure the HP Officejet/OfficejetPro device is online and readyIf you have the HP software installed, you can check theHP device’s status from your computer to see if thedevice is paused or offline, preventing you from using it.To check the HP device’s status, complete the followingsteps:Windows1. Click Start, point to Settings, and then click Printersor Printers and Faxes.- Or Click Start, click Control Panel, and then double-clickPrinters.2. If the printers on your computer are not beingdisplayed in Details view, click the View menu,and then click Details.3. Do one of the following, depending on the printerstatus: If the HP device is Offline, right-click the deviceand click Use Printer Online. If the HP device is Paused, right-click the deviceand click Resume Printing.4. Try using the HP device over the network.Mac OS1. Click System Preferences in the Dock, and then clickPrint & Fax.2. Select the HP device, and the click Print Queue.3. If Jobs Stopped appears in the window thatappears, click Start Jobs.If you can use the HP device after performing the stepsabove but find that the symptoms persist as you continueto use the device, your firewall might be interfering.For more information see “Configure your firewall towork with HP devices” on page 11. If you still cannotuse the HP device over the network, continue to the nextsection for additional troubleshooting help.5. Make sure the wireless version of theHP Officejet/Officejet Pro device isset as the default printer driver(Windows only)If you install the software again, the installer mightcreate a second version of the printer driver in yourPrinters or Printers and Faxes folder. If you havedifficulties printing or connecting to the HP device,make sure the correct version of the printer driver is setas the default.EnglishIf you are able to access the EWS and use yourHP device with the firewall turned off, you will need toreconfigure your firewall settings to allow the computerand HP Officejet/Officejet Pro device to communicatewith each other over the network. For more information,see “Configure your firewall to work with HP devices” onpage 11.1. Click Start, point to Settings, and then click Printersor Printers and Faxes.- Or Click Start, click Control Panel, and then double-clickPrinters.2. Determine if the version of the printer driver in thePrinters or Printers and Faxes folder is connectedwirelessly:a. Right-click the printer icon, and then clickProperties, Document Defaults, or PrintingPreferences.b. On the Ports tab, look for a port in the list with acheckmark. The version of the printer driver thatis connected wirelessly has Standard TCP/IP Portas the Port description, next to the checkmark.3. Right-click the printer icon for the version of theprinter driver that is connected wirelessly and selectSet as Default Printer.NOTE: If there is more than one icon in the folder forthe HP device, right-click the printer icon for the versionof the printer driver that is connected wirelessly andselect Set as Default Printer.6. Make sure the HP Network DevicesSupport service is running(Windows only)To restart the HP Network Device Support service1. Delete any print jobs currently in the print queue.2. On the desktop, right-click My Computer orComputer, and then click Manage.3. Double-click Services and Applications, and thenclick Services.4. Scroll down the list of services, right clickHP Network Devices Support, and then click Restart.Solving wireless (802.11) problems9

5. After the service restarts, try using the HP device overthe network again.If you are able to use the HP device over the network,your network setup was successful.If you still cannot use the HP device over the network orif you have to periodically perform this step in order touse your device over the network, your firewall might beinterfering. For more information see “Configure yourfirewall to work with HP devices” on page 11.If this still does not work, there might be a problem withyour network configuration or router. Contact the personwho set up your network or the router manufacturer forhelp.Change the connection methodIf you have installed the software and connected your HP Officejet/Officejet Pro device using a USB or Ethernetcable, you can change to a wireless connection any time you want.Change from a USB connectionUse the following instructions to change from a USB to awireless connection.Windows1. On the Windows taskbar, click Start, selectPrograms or All Programs, select HP, select thefolder for the device, and then select ReconfigureWireless Settings.Change from an EthernetconnectionUse the following instructions to change from anEthernet connection to a wireless connection.NOTE:For Ethernet-enabled HP devices only.2. Follow the onscreen instructions and remove the USBwireless setup cable when prompted.1. Open the embedded Web server (EWS). For moreinformation on the EWS, see the electronic UserGuide available on your computer after you installthe software.Mac OS2. Click the Networking tab, and then click Wireless(802.11) in the left pane.1. Click the HP Device Manager icon on the Dock or inthe Hewlett Packard folder in the Applications folder.2. From the Information and Settings list, selectNetwork Printer Setup Utility.3. Follow the onscreen instructions to configure thenetwork settings.3. On the Wireless Setup tab, press Start Wizard.4. Follow the onscreen instructions to change from anEthernet connection to a wireless connection.5. After you finish changing the settings, disconnect theEthernet cable.Connect the HP Officejet/Officejet Pro device using anad hoc wireless network connectionMethod 11. Turn on wireless in your computer and in theHP device.2. On your computer, connect to the network name(SSID) “hpsetup“. (This network name is the default,ad hoc network created by the HP device.)10Change the connection methodIf your HP device was previously configured for adifferent network, you can restore the network defaultsto enable the device to use “hpsetup“. To restore thenetwork defaults complete the following steps:a. On the HP device’s control panel display,touch(Setup).b. Touch Network, and then touch Restore NetworkDefaults.

Method 2 (Windows only)1. Make sure your computer has an ad hoc networkprofile. For more information, see the documentationavailable with your operating system.2. Follow the instructions in “Connect the HP Officejet/Officejet Pro device to your wireless network” onpage 5 and select the network that corresponds tothe ad hoc network profile for your computer.A personal firewall, which is security software runningon your computer, can block network communicationbetween your HP device and your computer.If you are having problems such as: Printer not found when installing HP software Unable to print, print job stuck in queue or printergoes offline Scan communication errors or scanner busymessages Unable to see printer status on your computerAnother common problem is that HP software is not setas a trusted software by your firewall to access thenetwork. This can happen if you answered “block“ toany firewall dialog boxes that appeared when youinstalled the HP software.If this occurs, and if you are using a computer runningWindows, check that the following programs are in yourfirewall’s list of trusted applications; add any that aremissing. hpqkygrp.exe, located in C:\program files\HP\digital imaging\binThe firewall might be preventing your HP device fromnotifying computers on your network where it can befound. If the HP software cannot find the HP deviceduring installation (and you know the HP device is onthe network), or you have already successfully installedHP software and experience problems, try the following: hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin1. If you are using a computer running Windows, in thefirewall configuration utility, look for an option totrust computers on the local subnet (sometimes calledthe “scope“ or “zone“). By trusting all computers onthe local subnet, computers and devices in yourhome or office can communicate with each otherwhile still being protected from the internet. This isthe easiest approach to use. hpqthb08.exe, located in C:\program files\HP\digital imaging\bin2. If you do not have the option to trust computers onthe local subnet, add incoming UDP port 427 toyour firewall’s list of allowed ports.NOTE: Not all firewalls require you to differentiatebetween incoming and outgoing ports, but some do. hpqste08.exe, located in C:\program files\HP\digital imaging\bin hpqtra08.ex

Step 2: Connect the HP Officejet/Officejet Pro device to your wireless network The HP Officejet/Officejet Pro device has a built-in Wireless Setup Wizard. This wizard provides an easy way to set up and manage the wireless connection to your device. 1. On the HP Officejet/Officejet Pro control panel, touch (Setup). 2.File Size: 2MBPage Count: 50Explore furtherHP Officejet Pro 8600 User Manual 254 pageswww.manualsdir.comHP Officejet Pro 8500 All-in-One Printer - A909a Manuals .support.hp.comHP Officejet 8500A (A910) e-All-in-One series User Guide .h10032.www1.hp.comHP OfficeJet 8600 Series Printer Product Information HP .support.hp.comHP Officejet 7500A (E910) All-in-One Series User Guide .h10032.www1.hp.comRecommended to you based on what's popular Feedback