Business Continuity Plan - DCAG

Business Continuity Plan OverviewExisting BC Plan LayoutBusiness Continuity PlanComponents and sequencing descriptionThis document is designed to help explain the contents of an example Business Continuity Plans, sothat team members will have a better understanding of how to relate a Business Continuity Plancontents to the efforts needed to create them.It is an evolutionary document that will be distributed to team members for their review and update.Eventually the document will contain fully vetted information and will have grown into a workingdocument that can be used to help future team members grasp project tasks and deliverables morequickly and accurately, while reducing the amount of time needed by other team members to helpbring new team members up to speed.Created by:Thomas Bronack, CBCPBCM Team DocumentPage: 1Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutTable of ContentsCover Page . 4Header Information . 5Footer Information . 5Plan Status . 5Business Units Covered in this Plan. 6Business Unit Contacts . 6Business Unit Locations: . 6Revision Tracking . 6Table of Contents . 7Recovery at a Glance . 8Business Overview . 8General Information, including: . 9General Recovery Information, including: . 9Recovery Site Information, including . 10Critical Dependencies . 10Types of Disasters to Consider . 10Recovery Strategy . 11Functions to Recover . 11Initial Response . 12Notification Checklist. 12Declaration Procedures . 14Disaster Time . 14Declaration Statement . 14Declaration Authorization . 15Roles and Responsibilities. 16Management Recovery Team . 16Business Recovery Coordinator(s). 16Business Unit Recovery Team . 17Business Unit Organization Chart. 18Calling Trees . 18Alternate Site . 19Recovery Site Checklist . 19Relocation Information / Instructions . 20Layout of Recover Facility . 21Transportation . 21Requirements Matrix . 22Applications needed for each business function . 23Vital Records. 24Vital Equipment . 25BCM Team DocumentPage: 2Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutRecovery Procedures . 26General Recovery Activities . 26Initial Recovery . 26Telecommunications . 26Voice Recovery tasks including . 26Data Recovery tasks including:. 26Vendor Connectivity tasks including . 27Platform Restoration. 27Server Applications restoration tasks including: . 27Desktop Applications / WAN Disk restoration tasks including: . 27Retrieval of Vital Records tasks including: . 27Reconstruction Procedures . 28Interim Operating Procedures tasks including: . 28Validating Restored Applications tasks including: . 28Processing Backlogged Work tasks including: . 28Alternate Processing Procedures . 29ACD Logon Procedures including: . 29Voice Mail Instructions including: . 29Printer Selection Instructions including: . 29Restoration / Migration . 30Relocation Checklist. 30Move to Interim Site . 30Return to Primary Site. 31Call Lists . 32Application Support . 32Associates . 32Customers . 33Other Departments . 33Vendors . 34Regional Support Teams . 34Other Contacts . 34Documents Needed at time of Disaster . 35Request for Credit Card Increase . 35Increase in Credit Limit . 35Expense Log . 36Recovery Hours Log . 37Recovery Status Report . 38Forms Requirements. 40Required Reports . 41BCM Team DocumentPage: 3Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutCover PageLOGOBusiness Continuity PlanForName, Division, and Department or Locationthat plan is created forPlan ID:Last Revision Date:Other unit names and numbers within department:OTHERS DEPARTMENTS OR UNITS INCLUDED IN PLANThe Cover Page should include the following information:States the Line of Business NameState Business Unit NamePlan ID NumberLast Creation or Revision DateOther Business Unit Names and Numbers within the DepartmentBCM Team DocumentPage: 4Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutHeader InformationThis information is located at the top of every page. An example would be:WORK AREA RECOVERY PLANLOGOCustomer Support ServicesFinancial DepartmentPlan 5306PLAN VERSION DATE 08-20-2008Information contained within the Header should include:Company LogoPlan Type (Work Area Recovery Plan)Plan Version Date:Business Unit NamePlan ID NumberFooter InformationThis information is located at the bottom of every page, with page numbers advancing.BCCM Template Rev.CONFIDENTIAL & PROPRIETARYPage - 5BCCM Template Revision. 08/30/2008Confidential & ProprietaryPage #Plan StatusBusiness ContinuityRequirements* FrequencyBIALast TestPlanPlan Quality ReviewCall ListsAnnualAnnualAnnualAnnualMonthlyDateBy Whom* Frequency denotes minimum requirement, however review/revisions should also occur when there are significant changeswithin the business that impact the content of any of these documents or information.BCM Team DocumentPage: 5Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutBusiness Units Covered in this PlanThis section of the BC Plan is used to describe the Business Units included in the Plan.Business Unit ContactsHierarchyPointBusiness UnitResponsibleManagerPhone* BRCPhonePrimary:Secondary:* BRC Business Recovery Coordinator) has responsibility for 1) ensuring plan information for their area remains currentand is reviewed by the manager periodically, 2) ensuring associates within their area are kept informed of plan content,when significant plan changes occur, and where plan is located, 3) ensuring that their responsibilities related to this planare passed on to new BRCs, when plan responsibilities change, and 4) ensures Information Security/Card ServicesBusiness Continuity representative receives revised plan documentation, as changes occur.Business Unit Locations:For each business unit, indicate number of associates by city & state.Business UnitLocation (City, State)# AssociatesCommentsRevision TrackingLog all updates made to your plan including update type and page number.DateBCM Team DocumentUpdated byUpdated InfoPage: 6Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutTable of Contents1.2.3.4.5.6.7.Recovery at a GlanceBusiness OverviewRecovery StrategyFunctions to RecoverINITIAL RESPONSE / Escalation ProceduresNotification ChecklistEscalation ProceduresBusiness Unit Recovery TeamsCalling TreesALTERNATE SITERecovery Site ChecklistRelocation RPLANSTRANSPORTATIONRequirements MatrixVital RecordsVital EquipmentOffsite StorageRecovery ProceduresGeneral Recovery ActivitiesTelecommunicationsVOICE RECOVERYDATA RECOVERYVENDOR CONNECTIVITYPlatform RestorationSERVER APPLICATIONSDESKTOP APPLICATIONS / WAN DISKRetrieval of Vital RecordsReconstruction ProceduresINTERIM OPERATING PROCEDURESVALIDATING RESTORED APPLICATIONSIDENTIFYING AND RE-ENTERING LOST TRANSACTIONSPROCESSING BACKLOGGED WORKAlternate Processing ProceduresACD LOGON PROCEDURESVOICE MAIL INSTRUCTIONSPRINTER SELECTIONRESTORATION / MIGRATIONRelocation Checklist:CALL LISTSApplications SupportAssociatesCustomersOther DepartmentsVendorsRegional Support TeamsOther ContactsDOCUMENTATION NEEDED AT TIME OF DISASTERRequest for Credit Card IncreaseExpense LogRecovery Hours LogRecovery Status ReportForms RequirementsRequired ReportsBCM Team DocumentPage: 7Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutRecovery at a GlanceThis section of the current Business Continuity Plan is used to describe the Business Unit(s) that will be recoveredby following this plan and what recovery actions will be performed in response to a business interruption.Business OverviewProvide an overview of the Business to familiarize recovery personnel with the relative importance ofthe business unit and the impact its loss would have on the business.General InformationGroup Name:Division Name:Business Unit Name:Business Unit Number:Business Unit Mail Code:Business Unit Main Phone Number:Business Unit Fax Number:Senior Division Manager Name, Phone, and Pager:Division Unit Manager Name, Phone, and Pager:Business Unit Manager(s) Name, Phone and Pager:General RecoveryInformationEvacuation Assembly Site (Include picture from Google map isPossible)Alternate Assembly SiteBusiness Recovery Coordinator Name, Phone, Cell and PagerAlternate Business Recovery Coordinator Name, Phone, Celland PagerEmergency Representative Name, Phone, and PagerAlternate Emergency Representative Name, Phone, and PagerBusiness Continuity Planner Name, Phone, Cell, and PagerAlternate Business Continuity Planner name, Phone, Cell, anPagerRecovery Site InformationAddressContact Names, Phone, Cell, and Pager NumbersInclude directions to site (MapQuest, Google, etc.)Define who can declare a disaster by Name, Title, Phone, Cell,and PagerCritical DependenciesDescribe the critical dependencies associated with the BusinessUnit like time dependencies, exposure to fines or complianceviolations, loss of reputation, loss of revenue, loss of customers,etc.BCM Team DocumentPage: 8Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutGeneral Information, including:Group and Division NameBusiness Unit NameBusiness Unit NumberBusiness Unit AddressBusiness Unit Mail CodeBusiness Unit Main Phone NumberBusiness Unit Fax NumberSenior Division Manager Name, Phone and PagerDivision Unit Manager Name, Phone and PagerBusiness Unit Manager(s) Name, Phone and PagerGeneral Recovery Information, including:Evacuation Assembly Site (Include picture from Google map if Possible, thenuse Print Screen and Paste functions)Alternate Assembly SiteBusiness Recovery Coordinator Name, Phone, Cell and PagerAlternate Business Recovery Coordinator Name, Phone, Cell and PagerEmergency Representative Name, Phone, and PagerAlternate Emergency Representative Name, Phone, and PagerBusiness Continuity Planner Name, Phone, Cell, and PagerAlternate Business Continuity Planner name, Phone, Cell, an PagerBCM Team DocumentPage: 9Layout of Proposed BCCM Template

Business Continuity Plan OverviewExisting BC Plan LayoutRecovery Site Information, includingAddressContact Names, Phone, Cell, and Pager NumbersInclude directions to site (MapQuest, Google, etc.)Define who can declare a disaster by Name, Title, Phone, Cell, and PagerCritical DependenciesDescribe the critical dependencies associated with the Business UnitTypes of Disasters to ConsiderDescribe the types of events that would lead to a Disaster Declaration. The personnel authorized todeclare a disaster are listed in the Initial Response section of this document along with their namesand phone contact information in the order that they should be called. Examples of events thatcould lead to a Disaster Declaration are:Type of DisasterLoss of PowerFloodCan not Access BuildingFireBomb ThreatUnavailability of PersonnelSeverityHighActions to be takenContact Building Management, Declare DisasterThe types of disaster listed above will all have different impacts on the Business Unit’s ability

Business Continuity Plan Overview Existing BC Plan Layout BCM Team Document Page: 1 Layout of Proposed BCCM Template Business Continuity Plan Components and sequencing description This document is designed to help explain the contents of an example Business Continuity Plans, so . Last Test Annual Plan Annual Plan Quality Review Annual Call .