Smart City Smart Nation-Providing The Keys To Unlock .

Smart City Smart NationSmart City Smart NationProviding the keys to unlock your city’s potentialsmartcity.deloitte.com0

Smart City Smart NationContentsSmart Environment5Trends . 6Smart metering . 6Distributed energy resources . 6Responsive devices . 6Lower usage through gamification . 7Self-healing grid . 7Hyper-localized environmental enforcement . 7Embedded environmental sensors . 7Pollution detection. 8Leakage detection . 8Automating water for agriculture and municipal use . 8Just in time waste collection . 8Zero waste . 9Case Studies. 9Gamifying energy consumption . 9GRACE for efficient water use . 9Copenhagen’s smart lighting . 9The East Bay’s water conservation campaign . 10Recycle for rewards . 10Smart Education11Trends . 12Blended learning . 12Digitization and unbundling of education . 12Personalizing education. 13Lifelong learning . 13Peer-to-peer learning . 13Classroom of the future . 14Adaptive learning & counseling . 14Rise of the hybrid teacher . 14School-business collaboration . 151

Smart City Smart NationRethinking career pathways . 15Case Studies. 15Co-creating educational software at NYC iZone . 15Connected learning at High tech high charter schools . 16Learning by doing at the MET . 16Personalized learning at AltSchool . 17LearnDC in Washington D.C. 17Aligning business needs with higher education . 17Smart Security19Trends . 20Smart street lighting . 20Crowdsourcing and emergency apps . 20Electronic monitoring . 20Drones for risk assessment . 21Identifying gunshots. 21Augmented security screening . 21Data-based crime prevention and predictive policing . 21Smart cybersecurity . 22Case Studies. 22Crowdsourced convictions in London. 22Secure data in Australia . 22Smart surveillance in Albuquerque . 22Predicting and preventing crime in Los Angeles . 23Promoting security through apps in India . 24Geo-based targeted interventions in New York City . 24National Institute of Criminal Justice’s RAST . 24Predictive police in Chicago . 24Smart Mobility25Trends . 26On-demand car services and carpooling . 26Multimodal transportation planning solutions . 26Universal travel accounts . 26Self-driving connected cars . 26Shared self-driving cars . 272

Smart City Smart NationConsumption-based dynamic taxes . 27Dynamic pricing . 27Usage based car insurance . 27Smart parking . 28Smart traffic control . 28Experience enablers . 28Case Studies. 29Mobility-as-a-service in Helsinki . 29Mileage-based user fees (MBUF) in Minnesota. 29Project SUNSET in Europe . 30Tranquilien helps find vacant seats . 30Carpooling using Carma app . 30Cognitive technologies to improve subway system in Hong Kong. 30Smart Economy32Trends . 33Exponential innovation creates regulatory challenges . 33Outcome-based regulation . 33Citizen regulators . 33Streamlining licensing. 33Human-machine combination . 34The open talent economy . 34Matching training to skills required . 34The rise of business ecosystems . 34Treating businesses as customers . 35Open data to facilitate business . 35Innovation labs for experimenting new opportunities . 35Maker Economy . 35Case Studies. 36Building inspections in city of New York . 36Permitting reform in Boston. 36Business Atlas service for small businesses in New York City . 36Creating new growth engines for Rhode Island . 37Preventing fire fatalities in New Orleans . 373

Smart City Smart NationSmart Living38Trends . 39Quantified self for citizens . 39Wearable devices prevent substance abuse . 39Geospatial analytics and hot-spotting . 39Predictive analytics in the community . 39Smart homes for seniors . 40Match energy use to occupancy . 40Homes Operated by Electronic Devices . 40Intelligent feedback . 41Case Studies. 41Digitizing city health services in Ekurhuleni, South Africa . 41Next-gen connected homes in Portland . 41Redesigning human resources programs in the District of Columbia . 42Supporting care at home. 42Using data to redefine the business model in Washington and Florida . 43Tracking medical equipment at Texas Health Harris Methodist Hospital Alliance. 43Predictive analytics at University of Michigan Health System (UMHS) . 434

Smart City Smart NationSmart EnvironmentFor a Smart City to live up to its name, using technology to fostersustainable growth is essential. This means leveraging technologyto maximize the efficient use of precious resources and encouragesound choices by all players. This includes not only city-ownedbuildings, but businesses, universities, hospitals and non-profitsand individual citizens. This means likely leveraging sensortechnology, behavioral economics, and gamification to alter notonly physical infrastructure, but to encourage positive resourcingdecisions.5

Smart City Smart NationTrendsSmart meteringSmart meters record electricity consumption inintervals of one hour or less and communicate thisdata to the utility company. This allows utilities tointroduce dynamic pricing based on the season andthe time of day and encourages citizens of smartcities to reduce their energy consumption, especiallywhen demand is at peak level. Smart meters alsoprovide data that helps utilities better monitor thehealth of the electric grid, restore service fasterduring outages, communicate information tocustomers such as high usage alerts, and integratedistributed energy resources.Source (p 59): Smart Cities How rapid advances in technology arereshaping our economy and society (Gov Lab, NL)Distributed energy resourcesTraditionally, electricity has been generated by largescale conventional plants based on fossil fuels ornuclear power. A proportion of this will likely bedisplaced by distributed generation based onrenewable energy sources such as solar panels orwind mills. Contrary to the current situation (fewplants with very high capacity), this should lead to asituation where electricity is generated by a largenumber of nodes, of which many have a relativelysmall capacity. In a truly smart city, a new class ofsmart citizens becomes prosumers, citizens who usehomes and offices to generate electricity andconsume the same. Buildings, increasingly coveredwith solar material and paper batteries, wouldtransform the construction industry and createmillions of new micro-sources of power.Source: Smart Cities How rapid advances in technology are reshaping oureconomy and society (Gov Lab, NL)Responsive devicesResponsive, or “smart,” devices and appliances (e.g.air conditioners, hot water heaters, refrigerators,and clothes washers and dryers) can temporarilyreduce energy consumption during peak energydemand periods. This “demand response” may betriggered by a signal from the utility during a peakdemand event, or by intraday price increases inareas where local utilities provide dynamic, “time ofuse” pricing. Customers control home energy usageautomatically through devices like the Nest Learning6

Smart City Smart NationThermostat, which studies the habits and patterns ofconsumers to find the most optimal use of energy.Source: Smart cities: How rapid advances in technology are reshaping oureconomy and society (Gov Lab, NL)Source: Intelligent AutomationLower usage throughgamificationThe data generated by smart meters can be used tocreate detailed insight into energy usage patterns.This data can be used by smart apps that useconcepts like gamification to make consumers moreaware of their energy usage and influence them tochange their behavior to decrease their energyconsumption.Source: Smart cities: How rapid advances in technology are reshaping oureconomy and society (Gov Lab, NL)Source: The power is on: How IoT technology is driving energy innovationSource: Government 2020Hyper-localized environmentalenforcementAided by embedded sensor networks and intelligentalgorithms that provide data to human analysts,governments gain the capability to enforceregulations at a hyper-local level, driving greatercompliance with environmental laws. They alsoleverage predictive models as a kind of forcemultiplier, using data to profile regulatedorganizations and identify which are most likely tobe negligent. Third parties also often get intoenvironmental monitoring. Efforts are made tointegrate data from environmental advocates andthird parties with government data to create a moreholistic view of the current state of the environment.Source: Government 2020Self-healing gridElectric utilities are adding “internet of things”technologies such as sensors and automatedcontrols, and linking them to advancedcommunications and analytic software. The softwaremonitors distribution system data in real time and isable to detect and isolate faults and reconfigure thesystem to minimize impact on customers, withlimited human intervention. The grid can “heal”itself through a combination of automated switching,dispatch of distributed energy resources,coordinated demand response and managementwithout intervention by operators in the controlroom.Embedded environmentalsensorsEmbedded sensors of various types are used foreverything from pollution monitoring to landmanagement, supplementing or replacing on-siteinspections. Energy agencies rely on these sensorsfor continuous environmental monitoring andautomatic intervention. These technologies helpagencies execute their missions, but also raiseissues concerning the definition and resolution ofviolations in a real-time monitoring environment.Embedded sensors in “smart cities” enable7

Smart City Smart Nationcontinuous monitoring of weather conditions, airquality and home energy consumption.the flows during night when normal consumption isminimal, leakages can be detected.Source: Government 2020Source: A Sensor-Enabled WorldSource: Smart cities: How rapid advances in technology are reshaping oureconomy and society (Gov Lab, NL)Pollution detectionSensors can be used to measure the quality ofsurface water in real time mode. Traditionally, waterquality monitoring required manual actions forsampling and analyzing, causing a lag between theemergence of pollution and the detection of it. Realtime water quality monitoring, with a network ofsensors covering surface water, contribute tosustainability of city resources.Source: Smart cities: How rapid advances in technology are reshaping oureconomy and society (Gov Lab, NL)Leakage detectionWater loss management is becoming increasinglyimportant due to population growth and waterscarcity. Experience shows that the amount of nonrevenue water (water produced but lost due to theft,metering inaccuracies, and supply chain leakages)can be up to 25%.To minimize this loss, waterproviders can equip the distribution network withsensors to provide real time insight on pressure,flows, and quality. By analyzing this data, especiallyAutomating water for agricultureand municipal useThe greatest savings in water consumption cancome from automating agricultural and municipaluse: More than 70 percent of water consumptiontoday is for agricultural use, and 60 percent of theremainder goes to urban landscape maintenance. Inboth instances, agribusiness companies oftenirrigate regardless of current conditions, riskingoverwatering rather than drought. Sensors withadvanced algorithms can help address bothproblems, aggregating measurements of soilmoisture, heat, humidity, and slope to analyze howmuch water plants need.Source: Anticipate, sense, and respond: Connected government and theInternet of ThingsJust in time waste collectionMost cities use some type of waste container tocollect the waste produced by households.Traditionally, these garbage trucks operated onfixed routes, e.g. visiting each container once a8