WEBINAR

WEBINAR

PresentersSusie WestRobert DiLuglioWilliam LehmannCatherine PriceCEO and Founder,sharedserviceslinkVP, Global Credit,Collections andCash Application,Hewlett PackardEnterprisesGlobal Strategy andPlanning Director ,Hewlett PackardEnterprisesGlobal Systems andProcess Manager ,Hewlett PackardEnterprisesBill SardaManager,Solution Engineering,Strategic Accounts

Questions Send me your question earlyUse this opportunity to get the answers/info you seekThe sooner you send me the question, the more likely it will be askedRemember to stay on for Q&A in the last 10 minutes of the session

Your copy of the slidesThe slides will be availableafter the webinar atwww.sharespace.digital

ContextOrder to Cash leaders and process owners are faced with multiple challenges in the wake of the COVID-19 outbreak. How do you enable high-performance and productivity for teams working remotely?How do you revisit your credit policy to mitigate risks in the face of an impending recession?How do you amp up your collection and dunning strategies to maximize receivables recovery with your buyers’facing a potential cash crunch?How do you digitally enable your buyers to exchange invoices, make payments and share remittance information inthe ‘new normal’?Today we will hear from Hewlett-Packard Enterprise as they share their plans on answering these questions and sharingthe road ahead to safeguard working capital with effective order to cash processing.Plus, we’ll explore must-have capabilities from the HighRadius Integrated Receivables product suite

Agenda Intro and contextThe Impact of COVID-19 on A/RThe digital transformation landscape and strategiesThe Role of AR in the current economyA Sneak-Peak Into Automation Capabilities You Need TodayAbout High RadiusQ&A

The Hewlett Packard Enterprise Game Plan forOrder-to-Cash Management in a Recession

People,Process andTechnologyCOVID-19 has caused disruption for businesses onall fronts. Teams are working remotely, process gapsare more evident than before, and digitaltransformation is emerging as the need of the hour.8

AGENDAPART -1The Impact of COVID-19 on A/RDigital Transformation Landscape and Strategies9

The Impact of COVID-19on A/R10

Immediate Impact on the Team and Work EnvironmentEmployees experiencingchallenges in adapting theremote working environmentStaying motivated andperforming in the remoteenvironment11Greater use of remotecommunication tools(Skype, Zoom, etc.)

Long Term Plan and Adjustments by the Leadership TeamIncreased aged AR targetby an additional 3%( 100M)Identified critical keyperformance indicators andput more emphasis on them12Additional judgement tomaintain reserve levels

Poll QuestionWhat was your biggest focus area while activating the COVID responsemode?1. Credit Management2. Collections Management3. Billing and Payment4. All of the above13

Focus Areas Identified Within A/RCREDIT & COLLECTIONS14

Changing Attitude Towards Credit01Heightened focus on impacted customers, channel route to market,countries, and industries02De-prioritization of lower-risk accounts while performing periodiccredit reviews15

Revision Of Existing Credit Strategies01More in-depth channel partner analysis02Periodic and ad-hoc reviews for all major accounts03Increased reserve levels16

Assessing The Risks Associated With Customer Portfolio01Consultation with Moody’s and D&B analysts02Study of crisis related publications to stay abreast of current events03Benchmarking with peer companies17

Changing The Attitude Towards Collections01Modified payment terms and cash discount programs for channelpartners for a limited period of time02Using existing system capabilities, collection strategies have beenmodified to optimize results18

Digital TransformationLandscape and Strategies19

Do NOT Let COVID Impact Your Digital Strategy“20202021We have a well defined digital transformation strategy.We are in the second year of a three year plan and havenot deviated as a result of the current circumstances.“201920

Our Digital Strategy For A/RLeveraging workflowmanagementUse of automatedcommunications fromHighRadius21In-house RPA initiative as a proof ofconcept in anticipation of aplanned HighRadius CashApplication implementation

01Ability to communicate and collaborate in a remote-workingenvironment02The Role ofTechnologyin A/R0304Established Credit Front Office strategies including fully automatedcredit limit assignment/ renewal/ order approval and release of themajority of the transactionsHighRadius workflow capabilities allow greater control over our creditprocesses by enabling increased frequency of credit reviewsEnsuring effective collections with the help of a prioritized worklist andautomated correspondence22

Understand the long-term impact of this crisis forproactive planningSummaryIdentify process level gaps that should beaddressed to minimize business disruptionLeverage automation and plan your digitaltransformation project23

Poll QuestionWhat is your current #1 priority as a part of your COVID-19 Response Planfor A/R?1. People Management: High focus on improving team productivity in the remoteenvironment2. Process Management: Introducing new pivots to tackle changing marketdynamics3. Technology: Accelerating the digital transformation initiatives within A/R4. Equal focus on people, process and technology24

HighRadius COVID-19 SurveyKey Challenge Areas That Business Leaders Today Need Guidance On87%Risk Management & Tightening Credit Control78%Managing DSO Through Effective Collections67%Remote Workforce EnablementMonitoring Team PerformanceFull Report Available on O2C COVIDResponse Center by HighRadius62%25

The Role Of A/R In The Current EconomyAGENDAPART -2Sneak Peak Into The Automation Capabilities YouNeed TodayAbout HighRadius26

The Role of A/R In TheCurrent Economy27

Identify Top Priorities & Stay In Control Of Your ReceivablesMitigate your riskexposureMaximize past-duecollections28

Questions Every Credit Leader Needs To Answer01Risk cannot be eliminated- but are you aware of your exposure at all times?02Do the existing credit limit for your customers still make sense?03Are your analysts looking at the right data while reviewing new creditapplications?29

Enabling Swift & Effective Collections Amidst COVID-1901Redefine collections strategies to expand outreach to all big and smallaccounts02Keep a close eye on your customer behavior and how it is changing today03Provide alternate (digital) payments options to customers looking to make apayment30

Sneak-Peak Into AutomationCapabilities You Need Today31

[LIVE DEMO]32

01Real-time risk alerts (such as bankruptcy) through the AI-powereddynamic scoring model02HighRadiusCredit CloudFeatures0304Automated aggregation of data from multiple credit agencies andpublic financial statementsArtificial Intelligence powered blocked-order prediction to ensure real-timeaction and customer contactIntegration with Collections Cloud allows automated prioritization of acustomer moving to a higher risk class33

01HighRadiusCollectionsCloud FeaturesSmart prioritization of the collector’s worklist based on predicted-aging020304Highly accurate cash forecasting through AI-powered paymentdate predictionAutomated notes capture and tasks creation by Freeda, our virtualassistant on collections callsIntegration with the customer’s A/P portal allowing for skipped invoicetracing34

01Ability to set-up auto-debit for customers02HighRadiusEIPP CloudFeatures0304Instant e-payments : Customers could make a payment withoutgoing through the registration processCustomer self-service account managementInvoicing across emails, customer portals and other customer preferred channels35

Poll QuestionWould you like to sign up for a complete demo of the HighRadius A/Rautomation solution suite?1. Yes, I’d like to connect to an expert and watch a demo2. Yes, I’d like to access on-demand recorded solution demos3. Yes, but I would like to have a 1:1 interaction with an expert first4. No, I do not want to see a demo or connect to an expert36

Helps improve employee engagement andAutomation InThe Times OfCOVID-19productivity as machine takes over the repetitive tasksEnables a single source of truth for inter-teamcollaborationEnhances customer experience while making surethat the desired process metrics are achieved37

About HighRadius38

Integrated ReceivablesCreditEIPPCash AppDeductionsCollectionsTreasury ManagementCash ForecastingCash ManagementAutonomousSystemsBank sted by200 Fortune 10002014companies2010 1 Trillion 2006transactions processed annually39

Partial List of Customers

950 Finance Transformation Projects6 continents 92 countries

Global Footprint950 implementations6 continents92 countriesRegional offices:Houston, TX (Global HQ)London, UKAmsterdam, NLHyderabad, IndiaImplementationsRegional Offices

Q&A43

Next From sharedserviceslinkwww.sharespace.digitalJanuary 16thJanuary 23rdJanuary 30th

Thank You

The Role of Technology in A/R 01 Ability to communicate and collaborate in a remote-working environment 02 03 HighRadius workflow capabilities allow greater control over our credit processes by enabling increased frequency of credit reviews 04 Ensuring effective collections with the help of a prioritized worklist and automated correspondence Established Credit Front Office strategies including .