Lync Product Guide – July16 – Final For Preview
Product GuidePublished: July 2012
Table of ContentsIntroduction .5What’s New in Lync 2013 .6Work from Anywhere .7Identity Based Communication . 7Seamless Connectivity . 7Presence and HD Video . 7Call Quality . 7Lync Across Devices .9Windows 8 Support – Lync Reimagined . 9Mobile Devices. 10Lync Web App . 10Lync Phone Edition . 10Fast Switching. 11Connected Experiences . 11Consistent Experience . 12Presence . 12Device indication in presence . 12Customized presence states . 12Privacy settings for presence . 12Presence in Microsoft Office . 12Contacts . 13Contact tagging . 13Contact grouping . 13Contact card & Quick Lync menu . 13Instant Messaging. 14Conversation management & tabbed chat . 14Persistent chat . 15Federation . 16Conversations with public instant messaging networks. 16Lync Meetings . 17Audio conferencing . 17One click scheduling . 18Secured, confidential conferencing . 18
Support for multiple audio languages . 18Web Conferencing and Content Sharing . 18Sharing a PowerPoint. 19Sharing a program or desktop . 19Whiteboards and polling . 19Attachments and downloads . 19Customizable meeting view . 20Video Conferencing . 20Seamless transition to include video . 20Support for high-definition video . 20Panoramic view and active speaker detection . 21Gallery of video streams and contact photos . 21Spotlight a video stream . 22Video personal preview. 22Feature rich presenter controls . 22Interoperability with video conferencing system partners . 22Enterprise voice capabilities . 23Placing voice calls . 23Incoming calls. 23Easily switch between devices . 23Transferring calls . 24Flexible call management . 24Unified messaging and visual voicemail . 24Call delegation . 24Team calling . 24Response Groups . 24Access anywhere . 25Advance communication capabilities . 25Interoperability with existing telephony infrastructure . 25Provide enhanced 9-1-1 services . 25Simpler to Manage. 26Unified contact management . 26Centralized administration . 26
Archiving communications . 26Efficient use of system resources . 27Efficient disaster recovery . 27Health-based monitoring . 27Virtual infrastructures . 28Automation of common administrative tasks . 28Cloud Flexibility . 28Work from anywhere . 29Consistent user experience . 29Communicate with anyone . 29Cloud-based archiving . 29Support for on-premise and cloud-based solutions . 29Centralized administration and reporting for all cloud-based services . 30Lync 2013 is here . 31
Product GuideIntroductionMicrosoft Lync 2013 is an enterprise-ready unified communications platform that connects peopleeverywhere, on Windows 8 and other devices, as part of their everyday productivity experience. Lyncprovides a consistent, single client experience for presence, instant messaging, voice, video andmeetings. Lync 2013 supports multiparty HD video conferencing, modern “touch first” capabilities forfast and natural communications, and work anywhere scenarios that do not require a VPN forencryption. Lync 2013 users can connect to anyone on Skype, enabling rich communication withhundreds of millions of people around the world. 2012 Microsoft CorporationPage 5
Product GuideWhat’s New in Lync 2013This is our boldest and best Lync release ever, with innovation across the board. Lync has always madeit easy for people to communicate wherever they are, but we’re making it even better with new andimproved features: Stay in touch anywhere: Lync enables users to communicate securelyanywhere they have network connectivity, and automatically adapts to networkconditions.Use the device you want: Lync makes communicating easier with a consistentand familiar experience available on Windows PCs, Windows Phone, iOS, andAndroid smartphones. The new immersive Lync application for Windows 8provides a seamless touch-first experience.Communicate in the right way: Lync unifies voice and video calls, LyncMeetings, presence, and instant messaging in one easy-to-use client, making itsimple to choose and switch between different forms of communication.Connect with the outside world: Lync Federation extends unifiedcommunications securely over the Internet to customers, suppliers, andpartners using Lync or Skype.Take advantage of standards-based HD video: Lync uses open standardsincluding H.264 SVC to provide a high-quality video experience on a widerange of devices.Make virtual meetings more effective: See up to 5 meeting participantssimultaneously with new multi-party HD video support. You can choose who tosee or let Lync choose for you.Easily join meetings: Joining a Lync Meeting requires only a single touch orclick on smartphones, tablets, and PCs.Extend Lync Meetings outside your organization with browser-basedaccess: The Lync Web App allows PC and Mac users to join a Lync meetingfrom a browser and delivers a full Lync Meeting experience including IM, voice,multi-view video, data collaboration and sharing.Take notes in OneNote: OneNote Share allows users in to create and shareOneNote digital meeting notes within Lync Meetings.Quickly and intuitively find the best way to communicate: Quick Lync is amenu that appears over a contact in the Lync contact list and shows availablecommunication modes.
Product GuideWork from AnywhereLync allows people to communicate securely and stay connected with colleagues and customers, fromwherever they chose to work. Lync’s anywhere access capabilities not only enable telecommuting andremote work for employees, but also increase real estate flexibility and provide business continuityoptions for organizations.Identity Based CommunicationLync uses identity to connect people, not traditional fixed-location phone numbers. Users authenticatewith their Active Directory credentials, and, once authenticated, may be reached by name from Lync orfrom detailed contact cards now integrated into all Office applications. Lync voice users are alsoreachable via telephone: their Lync number rings wherever they are, whether in the office, at home, oron the go.Seamless ConnectivityLync automatically establishes connections using your network or the Internet without requiring a VPN,yet keeps your communications safe using built-in encryption. Lync’s adaptive media stack ensures ahigh quality voice and video experience even on unmanaged networks like the Internet, while policycontrols, QoS support, and call admission control allow administrators to closely manage corporatetraffic.Presence and HD VideoLync presence and HD video makeremote work nearly as personal asbeing there. Presence based onExchange calendar information,current PC or other device activity, andmanual input indicates the currentavailability of users, and makes it easyto identify the right time to contactcolleagues. Affordable HD videoimproves personal connections, andmakes it possible to observe nonverbal cues and other intangiblebenefits of face-to-face discussions.Call QualityUsers need assurance that other users can clearly hear, understand and/or see them while having aconversation. Lync allows users to test whether current network conditions are sufficient for high qualityvoice and video before they initiate a call, and provides a real-time quality indicator during calls. It also
Product Guidecollects and stores over 100 data points about the call, enabling administrators to monitor performanceover time and across different networks, groups of users, and conversation types.
Product GuideLync Across DevicesLync provides a familiar and consistent user experience across a variety of devices. Using Lync, users cantransition among PC, smartphones, tablets, phones and room systems with ease. Lync provides thetools to manage and secure communications across these devices while providing users with acommunications and collaboration experience that makes sense for the devices, platforms and userscenarios.Windows 8 Support – Lync ReimaginedWe’ve reimagined Lync and developed a new, immersive Lync application for Windows 8 and WindowsRT: providing fast, natural, hands-on control of communications across the entire range of Windows 8and Windows RT devices and architectures. This Lync app is a unified client for all your communicationand collaboration needs: integrating voice and video calls, Lync Meetings, presence and instantmessaging in a fast, fluid, easy-to-use client.The Lync app benefits from the end to end security and strong power management features inWindows 8, and provides lock screen updates to ensure no important communications are missed. TheLync app takes full advantage of the Windows 8 snapped view experience within both conversationsand Lync Meetings, so users can enjoy rich multitasking on their own terms. Live tile updates,
Product Guidenotifications and alerts provide glance and go indications for incoming and missed connections, andenable connectivity while reducing resource consumption.We’ve also updated the Lync desktop client for touch, to enable to providea consistent user experience whether using touch or a mouse andkeyboard.Mobile DevicesMobile devices are pervasive in most organizations today, and ITdepartments are beginning to leverage bring-your-own-device trends inorder to maximize user productivity, while balancing security and devicemanagement requirements. Lync mobile clients are built from the groundup to provide IT control, and to provide secure communications withoutrequiring a hardware or software VPN.Lync mobile clients are available for Windows Phone, iOS, and Androidphones. Users can stay connected to their colleagues through instantmessaging with rich presence information, can join Lync Meetings with asingle touch, and can initiate and receive voice and video calls over theInternet and cellular connections.Lync Web AppThe Lync Web App allows PC and Mac users to join aLync Meeting from within an HTML5-enabled browser,and delivers a full Lync Meeting experience, includingmultiparty HD video, voice over IP, instant messaging,desktop, application, and PowerPoint sharing.LWA eliminates the need to install client software byusing a browser-based client to join and participate inLync Meetings from a shared device or PC, internet café,a personal/ home device or kiosk. External clients,partners and customers can join Lync Meetings withLync Web App – eliminating the need to download andinstall the Lync Attendee client previously shipped withLync 2010.Lync Phone EditionUsers can also communicate using Lync Phone Edition, which are available as standalone IP phonesprovided by Microsoft partners. Devices running Lync Phone Edition represent the latest evolution oftraditional telephones that supports advanced Lync voice features and integrates with the Lync client onthe user’s computer. These devices can be deployed both for use as Information Worker endpoints and
Product Guideas common area devices supporting conference rooms, public spaces, kiosks and shared workenvironments.Users can initiate and receive voice calls, retrieve their voicemail andquickly join conferences using Lync compatible phones. Users can alsoview the presence of their Lync contacts and set their own presenceusing Lync compatible telephones.Finally, Lync Phone Edition devices can operate in conjunction with theLync client, allowing for tasks to be performed using either the desktopclient or the IP-phone however the user requires.Fast SwitchingUsers can quickly switch their communication device during a call. For example, a user could initiate acall from their Windows PC, switch to a USB headset, then to an IP phone, and finally to their mobilephone. Users can switch between these clients without interruption of the call using the simple, intuitiveLync user interface.Interoperability Microsoft has an extensive network of device partners which provides customers withgreater choice; the portfolio includes IP Phones, Headsets, USB Handsets, USB Phones, Webcams,PC/Laptops and Video devices. IT Professionals can choose among a wide variety of devices knowingthey will work seamlessly with a Lync deployment - including simple plug and play installation.Lync supports a number of industry standards, such as the H.264 SVC to enable HD video conferencingacross a range of devices. Supporting these open standards allows Lync features to be extended bypartners today and provide support for further extensions in the future.Connected ExperiencesUsers need and want to zero in on those things most relevant to them or likely to require their feedbackand input. They need to be able to take action and engage with their colleagues, partners, andcustomers spontaneously when appropriate or scheduled when lead times allow - with minimum effortand in the simplest way possible.Lync connects people, their communications and the applications they use every day – together. WithLync, users can connect with hundreds of millions of people, in ways that are convenient and natural.Since Lync integrates with Microsoft applications, such as Outlook, SharePoint, and OneNote, users do
Product Guidenot have to leave their current application when they want to communicate with others. Lync helpsmake communication and collaboration natural and less complex, which helps breaks downcommunication boundaries.Consistent ExperienceRegardless of the device being used for communication, Lync provides a consistent, intuitive userexperience. Users on Windows operating systems, Windows Phone, iOS, Android, and Mac OSoperating systems have similar experience in participating in voice and video communication.PresenceA user’s presence is a collection of information that includes availability, willingness to communicate,additional notes (such as location and status), and how the user can be contacted. Presence is enhancedin Lync using pictures, location information, and additional status information to provide essentialinformation about availability and communication preferences.Presence allows users to identify when the right time to communicate with a colleague is and what typeof communication is the most appropriate. For example, a user may initiate a video session with a userwhose status is Available, but only sending an instant message to a user whose status is Busy.Device indication in presencePresence status also provides information on whether a user is signed in to Lync from a mobile deviceor from an IP phone that cannot accept instant messages. This information helps users make the rightcommunication choice and improves their chances of connecting with the right person more quickly.Customized presence statesAdministrators can define customized presence states in Lync. A customized organization-specificpresence states, such as In a Client Consultation or In Court, allows users to provide more relevantinformation about their status to others.Privacy settings for presenceAdditional privacy functionality allows a user to choose how much information to make available toothers. Users can block access to presence information except for people in the contact list and choosewhether or not to display location information.Presence in Microsoft OfficePresence information is consistently available in Microsoft Outlook, SharePoint, and other Officeapplications by default through simple APIs. Touching or hovering over a user’s presence icon displaysa consistent contact card and menu that can be used for initiating a conversation from the application.
Product GuideUsers get more streamlined communications and “click to communicate” capability from within theapplications they use most.ContactsUsers can utilize the Lync contact list to provide easy access to users thatthey communicate with on a regular basis and for all types ofcommunication, including instant messaging, voice, or video communication.Contact taggingIf a contact is unavailable, users can tag the contact and be automaticallynotified when there is a change in the contact’s status. Users can remove thecontact tag when the tag is no longer needed.Contact groupingUsers can group their contacts in a variety of ways, including user-definedgroups, organization-defined groups, contact presence, or tagged contacts.Contacts can be sorted alphabetically by display name instead of bypresence status so that the Contact list can be used like an address book.Contact card & Quick Lync menuUsers can view detailed information about a contact using contact cards.Contact cards are consistent across Microsoft Office and provide additionalinformation about each contact, including rich presence and contactinformation, contact notes, an organizational chart, and social networkingfeeds from SharePoint, Facebook, LinkedIn and others.
Product GuideContact cards provide an easyother users and deliver ainterface across all Microsoftgiving users a similarinformation regardless of theusing.way to connect withconsistent userOffice applications,experience and set ofapplication they areLync Server, Exchange Server,the same set of identities thatExchange Unified Contactrename contacts or add othercontacts’ cards for additionalreference. Users can editadd notes to their contacts.and SharePoint shareare stored in theStore. Users may alsodetails to theircontext or personalcontacts’ names orUsers can perform commontasks using the QuickLync menu that appearsbeside a contact inthe Lync contact list. The types of task that are available depend on the different methods ofcommunication that are available for the contact. For example, video communication options willappear if both the user and the contact support video communication, while IM options will appear ifboth the user and the contact only support IM communication.Instant MessagingUsers can send messages to each other in real-time using the instant messaging (IM) features in Lync.IMs are a simple mode of real-time communication that provides an excellent way for users to conducta conversation in a quick manner without requiring any e-mail or a phone call.Conversation management & tabbed chatOne of the long-standing issues with IM is that users tend to think that IM conversations cannot becaptured. Conversation history in Lync enables users to keep track of conversations, helping themretrieve important information that may have been communicated over IM months ago. Instantmessaging conversations can be stored with the date and timestamp of each message exchanged.Users can also continue previous existing conversations.Lync allows provide tabbed chat management, allowing users to engage in and monitor a number ofdifferent IM conversations at the same time. Tabbed chat makes it easier to track and continue ongoing conversations and provides alerts and notifications so that users can ensure no importantmessages are missed.
Product GuidePersistent chat1Lync persistent chat allows groups of users to participate in ongoing discussions on topics of sharedinterest. The history of the conversation is maintained so that teams in different locations anddepartments can review discussions, even when users are online at different times. Persistent chatenhances team communication and enables geographically distributed teams to work togetherefficiently.The interface provides users with a list of available chat rooms on specified topics, provides tools tosearch through the history of discussions, and offers filters and alerts for notification on new posts on aparticular topic.Joining chat roomsUsers can join chat rooms by accepting an invitation to join or by performing a search based onkeywords associated with the applicable chat rooms. Regardless of how users locate chat rooms, theymust be included in the chat rooms’ membership lists as defined by the chat room managers.Posting messagesAfter users join a chat room, they can post messages to participate in the ongoing discussion and viewthe history of posts by other members. Lync supports text, images, file posts, hyperlinks, and emoticons.A long post can be condensed into a one-line story format to save screen real estate.Setting up filters and notificationsFilters enable users to define keywords and other criteria that perform a real-time search of incomingmessages to ensure that the user does not miss posts containing critical information. For example, onepreset filter called the Ego filter captures all messages that mention the user’s name in any chat room ofwhich the user is a member.Notifications can be customized to alert users when specific content posts are made within a chat room.These features ensure controlled interruptions and at the same time allow the user to be aware ofimportant posts.Searching for informationUsers can search chat histories to locate previously posted content. This capability means teamdiscussions become part of an organization’s knowledge resources. When new members join a team,they can search past discussions to get up to speed without asking other team members to forwardnumerous past chat threads. Users can search chat history by field, including author, date, chat room, orkeyword.1Persistent chat is only available in Lync Server 2013.
Product GuideInstant messaging from Persistent ChatIn Persistent Chat, users can view the presence status of their peers that are currently in the chat room,which allows them to quickly initiate instant message conversations with each other. Additional modes,such as voice and video, are available via the Lync conversation window that initiates from the chatroom.FederationLync Federation extends unified communications securely over the Internet to customers, suppliers, andpartners using Lync or Skype. Connecting to Skype endpoints from Lync will enable rich communicationwith hundreds of millions of people from business-grade tools, reduce costs through simplification andintegration, and allow IT to take control of consumerization of IT while giving employees what theywant. Skype brings its customer base, products, and peer-to-peer network; Lync has been designedfrom the ground up for the enterprise, with its full range of enterprise-class features and IT Pro focus.Conve
LWA eliminates the need to install client software by using a browser -based client to join and participate in Lync Meetings from a shared device or PC, internet café, a personal/ home device or kiosk. External clients, partners and customers can join Lync Meetings with Lync Web App – eliminating the need to download and install the Lync .
The Lync integration with CIC uses several interfaces to communicate. These interfaces include: SIP Lync Client APIs Microsoft Unified Communications Managed API (UMCA) Active Directory Lync Presence Integration service Certification The CIC and Lync integration is a Microsoft
The Lync integration with CIC uses several interfaces to communicate. These interfaces include: SIP Lync Client APIs Microsoft Unified Communications Managed API (UMCA) Active Directory Lync Presence Integration service Certification The CIC and Lync integration is a Microsoft
The following Lync online meeting features are not available in Lync Web App: Computer audio Computer video Ability to upload PowerPoint presentations For a complete Lync online meeting experience that includes all of the above features, Lync Attendee is the solution.
Before using your phone, you must verify that the Microsoft Lync 2010 audio settings are properly configured to ro ute incoming and outgoing audio to and from your phone. To verify or configure Microsoft Lync 2010: 1 Start the Microsoft Lync 2010 application. 2 In the Microsoft Lync 2010 title bar, click the down arrow near the upper left corner.
Skype for Business (Windows Mobile) Not applicable Not supported Not supported Table 2 Lync and Skype for Business Support in this Deployment * Lync 2011 for Mac uses an unsupported video codec † Newer Lync 2013 client versions have an option to use t
In Lync 2013, the Microsoft Lync Director role has been incorporated directly into the FE server instead of having a separate instance of a virtual machine or a server. The FE Servers are used as registrars for all authentication requests. Active Directory Domain Services (AD DS) - All Lync servers referenced within the topology,
licensing. At one time, a tool named Cisco Unified Communication Integration for Lync, or CUCI-Lync, was promoted as an interoperability solution for Cisco UC and Microsoft Lync integration. From a user standpoint, a Cisco UC toolbar was applied to the Lync
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