RETIREE TRAVEL Your Guide To Updates And Next Steps For .

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R E T I R E E T R AV E LYour guide toupdates andnext steps fornon-rev travelLearn more about our use of NRTP, thefinal policy alignment and the ways PSScutover will affect non-rev travel.

One PSS, one code,one non-rev travel systemThe cutover to one reservations system, otherwiseknown as Passenger Service System (PSS) cutover,is quickly approaching. Just as we’ll make changesfor our revenue customers, we’ll also makechanges for our non-revenue travelers. We’vebroken down these changes into three topics:1. NRTP becomes interim travel system: All flights are moving to onereservations system. That change will occur on the non-revenue side aswell. So, at cutover, we will all use Non-Revenue Travel Planner (NRTP)to book non-revenue travel. The good news is that if you’ve traveledon American flights since dual access, you’re already familiar with thesystem. If you haven’t, there are a few simple steps you’ll need to takeprior to travel. We’ll also transition legacy US Airways, Piedmont andPSA vacation (D1) and guest (D3) pass allotments to NRTP. This won’tbe our end-state system, but will tide us over until we have a new onethat incorporates the best of both Travel US and NRTP.2. Final policy alignment: There are a handful of policies that need tobe harmonized before, at cutover and early next year.3. PSS cutover: Our Reservations and Airport teams are already hardat work preparing for PSS cutover. Legacy US Airways agents arecurrently training to process non-rev passengers to align with the waylegacy American agents process travelers flying on American metal.It’s important you familiarize yourself with these changes to ensure asmooth (and improved) travel experience. There are also a few things tokeep in mind on the night of cutover, including a guest pass (D3) travelrestriction. We’ll share more in this guide.NON-RE V TRAVEL 2

Travel US decommissioned,NRTP continuesAs all flights move to one reservations system atPSS cutover on Oct. 17, 2015, non-rev travel willmove to one interim system as well. We say interimbecause the team is hard at work creating an endstate travel system. Travel US will officially go outof service Oct. 17, 2015, and all employees andretirees will begin booking travel through NRTP.Action requiredBefore booking travel in NRTP, all legacy US Airways, Piedmont and PSAemployees and retirees must take action.Access NRTPIf you haven’t already completed these steps, please do so immediately.This will allow you to log on to NRTP and book travel.1. Register your American employee ID number1. Go to System Access Manager (SAM)2. Select Help (bottom right under log in)3. Click on First Time User Registration4. Input your American ID number into the User ID field and clicksubmit5. Confirm the name associated with the User ID6. Confirm user account validation information Hire date Birthdate Location7. Choose password reset questions8. Set up a passwordIf you’ve already registered your American employee ID, but forgotyour password, you can reset it at sam.aa.com.2. Update your Secure Flight Information1. Log into Secure Flight with your AAID and password.2. Select the pencil icon to update your information. Click onblue check mark to save your changes.NON-RE V TRAVEL 3

Action required continued.New to NRTP?If you haven’t used NRTP since we launched dual access, we have anumber of resources to help you navigate the site. Visit the AmericanAirlines Retiree site or your company’s portal for details.Registering your guest travelersLegacy US Airways employees and retirees will now need to register theirguest pass riders prior to booking a guest pass in NRTP. You may registerup to 12 (D3 boarding priority) guests in your NRTP profile. They may beyour extended family members or your personal acquaintances. Onceregistered, your guest travelers must remain on your list for a minimum of12 consecutive months. Please note that you do not have to enroll all ofyour guests at one time; you may add additional guest travelers throughoutthe year provided you have available slots. You may begin adding yourguest travelers to NRTP on Oct. 8, 2015.Adding guest travelers1. Log on to the American Airlines Retiree site2. Select Travel3. Click Traveler Information4. Under Add a new traveler, select D3 Guest and click Add5. Read and agree to the security statement6. Complete all required fieldsAll other travelers will automatically transfer from Travel US to NRTP,assuming you’ve updated their Secure Flight information in Travel US.What’s not changing?Legacy US Airways employees and retirees will continue to verify traveldependents within the Benefits Service Center at my.aa.com. For traveleligibility only, there is no deadline to provide documents. However,please know that it takes 10 to 12 days to review documents andcreate travel profiles before the dependent may travel. Piedmont andPSA employees and retirees will continue to follow their respectivetravel dependent enrollment processes.NON-RE V TRAVEL 4

Next up, we’ll make a few updateson your behalf.Vacation and guest passesBillingOn Oct. 7, 2015, we will remove all available andunassigned legacy US Airways, Piedmont and PSAvacation and guest pass allotments from Travel US. Thevery next day, Oct. 8, 2015, they will be visible in NRTP.As we’ve shared before, travel payment withinNRTP is a payroll deduction. Once we’re all in NRTP,payroll deduction will be the source of payment forall fees for active employees. For retirees, you willbe invoiced and required to submit payment online.You can begin to view your travel and billing historyon Oct. 8, 2015.Viewing your pass bank summary1. Log on to the American Airlines Retiree site2. Select Travel3. Click Traveler InformationViewing your travel and billing history1. Log on to the American Airlines Retiree site2. Select Travel3. Click Travel HistoryAs a reminder, oncewe move to ourend-state travelsystem, paymentwill be electronic.Any unused electronicupgrades purchasedin Travel US will beautomatically refundedafter Oct. 17, 2015.You can expect to seethe refund within 30to 45 business days,depending on yourcredit card company.NON-RE V TRAVEL 5

myIDTravelIn March 2015, we announced we were merging our Zonal EmployeeDiscount (ZED) programs. Since then, the team has been hard at workaligning agreements with our interline partners in advance of PSSintegration. On Oct. 17, 2015, as the “US” airline and ticketing codesare sunset, all ZED ticketing will be completed through American’s linkto myIDTravel and will follow the ZED agreements in place betweenAmerican and the other airlines.What does that mean for you?Beginning Oct. 8, 2015, you’ll book your ZED travel through theAmerican Airlines Retiree site.Accessing the myIDTravel tool1. Log on to the AmericanAirlines Retiree site2. Select Travel3. Under Other Airline Travel,click myIDTravel toolThe majority of agreements are set up for ticketing by American (ticketsthat begin with 001). To purchase flights, you may use any form ofpayment accepted by American for commercial ticketing. Becausewe’re ticketing you, any refunds will be processed by American throughthe myIDTravel tool.As is the case today, instructions for flight listings can be found on eachairline’s ID Agreements page of myIDTravel as well as www.flyzed.info.What does this mean for travel you’ve already booked?Starting Oct. 8, 2015, you’ll no longer have access to transactions madethrough the US Airways myIDTravel site. myIDTravel will run a programto refund unused tickets issued by US Airways that are no longer validfor travel. This automatic refund includes tickets beginning with 037issued for travel on Air Canada, British Airways, Japan Airlines, MalaysianAirlines and United Airlines. Tickets issued by any other airline throughmyIDTravel will not be automatically refunded. Before Oct. 8, 2015, youwill need to submit the refund request for any unused tickets that do notbegin with 037.Requesting a refund1. Log on to myIDTravel viaWings2. Select Travel History3. Select any unused tickets thatdo not begin with 0374. Click the refundNON-RE V TRAVEL 6

Employee travel policies will be aligned.Here’s what you need to know.Personal Emergency/Bereavement Travel Booking ProcessWe’ve already aligned our Personal Emergency/Bereavement Travel booking policies. With the use of NRTP,employees and retirees will no longer contact Inventory Services to complete booking. Instead, we’ll adoptthe legacy American approach. To book emergency travel, contact your manager who will have a PassengerName Record (PNR) created for you and secure needed flights. If you are unable to contact your manager, call1-888-WE-FLY-AA (1-888-933-5922) for emergency travel assistance. In that case, a copy of your PNR will besent to your manager. You must notify your manager as soon as possible that emergency/bereavement travelhas been authorized for you and any eligible travelers.NEW POLICY IN EFFECT: SEPT. 1, 2015NON-RE V TRAVEL 7

Baggage liabilityTHE NEW POLICYAs we finalized our non-rev baggage liability policy, we looked internally at the way American and US Airwayscovered non-rev baggage issues and externally at the way other carriers handle them.We found that1. Our two policies for positive space business travel were already aligned.2. We differed when it came to space available baggage liability.3. Other carriers vary in their approach — from covering space availablebaggage like a revenue customer to not covering them at all.Positive space business travelersThe current American andUS Airways policies mirrorone another; there will beno change. Should you haveissues with your positive spacechecked baggage, the companywill pay for all types of claimsand deliveries. To initiate theprocess, you’ll need to filemishandling claims at theairport and continue to submitclaims to Central Baggage fortracing and compensation.Space available travelersShould you have issues withyour space available checkedbaggage, the company willpay for certain types of claims,including: Loss Damage to bag and contentsSpace available customerswill not be compensated forinterim expense claims orthose incurred due to a delayin baggage (such as purchasingreplacement items).If your checked bag ismishandled, you’ll continueto file mishandling claims atthe airport. The key changefor legacy American is that, asa non-rev customer, you willneed to pay for delivery of yourbags or pick them up from theairport. As you do today, youmay continue to submit claimsto Central Baggage for tracing.NEW POLICY IN EFFECT: OCT. 1, 2015NON-RE V TRAVEL 8

Fare structure alignmentIf you’ve traveled on both airlines since we launched dual access, youknow that both airlines have different fee structures for non-employeeand dependent travel. At a high level, the main difference comes intoplay when traveling domestically. American charges per segment basedlargely on mileage and US Airways charges per origin and destination(O&D) zone. For international travel, both carriers charge flat fees —American applying on a segments basis and US Airways on an O&D basis.As we move to one reservations system, we will use onecommon fee structure for non-revenue travel:1. Employee and coach travel will remain free(service charge waived).2. We will have unified pricing for guests/in-laws,parents and premium cabin upgrade charges forall non-revenue passengers, all based on mileage.THE NEW POLICYThe new fee structure goes intoeffect no matter which carrieryou’re flying on. It appliesto travel on American andAmerican Eagle flights operatedby our wholly owned and nonwholly owned carriers. You canestimate your travel chargeswith NRTP. Within the system,under Flight Information,choose NRSA Charges. Simplyenter your segments and clickView Charges.POLICY IN EFFECT: OCT. 17, 2015NON-RE V TRAVEL 9

PSS cutoverConsistent travel experienceNight of cutover and beyondAt PSS cutover, non-rev travelers will notice a few legacy US Airwaysagent process changes consistent with legacy American non-revprocedures, including: A gents will add the through (T) designator for connecting nonrevenue travelers from other airlines (OALs) to American flights. A gents will have the ability to transfer individual non-rev travelersto the standby list of a flight with a different destination whilemaintaining the original time of check-in. Non-rev travelers will also have the ability to be transferred fromthe standby list of a canceled flight to a flight with a differentdestination without changing the original time of check-in.Our Reservations and Airport colleagues will be busy the night of PSS cutover and theweeks following as they implement new processes and help our revenue customers throughthe transition. We will not restrict any employee or retiree non-revenue travel during PSScutover. We will, however, have a short five-day embargo on D3 guest pass travel, Oct. 16,2015, through Oct. 20, 2015. While we typically try to avoid embargoing any non-rev travelprivileges, we want to make sure we’re supporting our colleagues working in the operationduring cutover. This brief restriction will allow them to better focus on our paying customers.Additionally, beginning Sept. 15, all mainline and wholly owned employeesand retirees will be able to take advantage of the interactive voiceresponse (IVR) system when calling 1-888-WE-FLY-AA (1-888-9335922). Simply press Option 2, and use your American ID number and pin(which is the last four of your social security number) to purchase or bookAmerican flights. This means the legacy US Airways Employee Travel LineIVR (1-800-325-9999) will no longer be active beginning Oct. 17, 2015.Here’s how PNRs will be handled leading up to and at cutover:PNR typePNR treatmentIf LUS flight is canceled Oct. 16Space available leisureNot migrating to SabreNo re-accommodationPositive space businessNot migrating to SabreNo re-accommodationAA20Migrating to SabreRe-accommodated in SabreGuest Pass Travel RestrictionTo ensure our colleagues can focus on revenue customers during PSS cutover,guest pass (D3) travel will be restricted beginning Friday, Oct. 16, 2015,through Tuesday, Oct. 20, 2015. The exception to this embargo is a guestpass rider traveling with an employee or retiree.NON-RE V TRAVEL 10

Your TransitionNext stepsChecklistAll Employees and RetireesThis is a lot of information to digest, so we want to be sure you have theresources you need as we make this transition. On this page and the next,you’ll find an overview of the changes discussed in this guide as well as theactions you will need to take as we all get ready for PSS cutover.If you have any questions, please contact Employee Travel.m Familiarize yourself with our travel policies.As part of this transition, we’re harmonizinga handful of remaining policies.m Consider ways you can help our operationat PSS cutover and beyond.Legacy US Airways, Piedmont and PSA Travelersm egister your American employee ID numberRand update your Secure Flight information inTravel US.m Familiarize yourself with NRTP.m Register your guest travelers (D3) in NRTP.m ontinue to verify your eligible travelCdependents through the Benefits ServiceCenter.m ct. 8: Begin booking ZED travel throughOthe myIDTravel link on the American AirlinesReitree site.m Oct. 8: Log on to NRTP to view your vacation(D1) and guest (D3) pass balances.m ct. 8: Log on to NRTP to view your travelOand billing history.NON-RE V TRAVEL 11

YOUR PSS CUTOVER TR ANSITIONTimeline20152016SEPTEMBEROCTOBERSEPT. 1SEPT. 15OCT. 1Emergency/bereavementtravel policyalignsAll mainlineand whollyownedemployeesand retireescan access1-888-WE-FLYAA (1-888933-5922)interactivevoice responsesystemNon-rev bagliability policyalignsNOVEMBEROCT. 7LUS, PDT and PSAguest and vacationpass allotmentdiscontinued inTravel USOCT. 8LUS, PDT and PSA guesttraveler registration canbegin in NRTPDECEMBEROCT. 17Travel US discontinued/NRTP continuesNon-rev fare alignmentLUS, PDT and PSA canaccess NRSA Billing/Travel History in NRTPNon-rev processingdifferences for LUSagentsLUS, PDT and PSAguest pass allotmentmoves to NRTPLUS, PDT and PSAvacation pass allotmentmoves to NRTPLUS can access ZEDtravel via the AmericanAirlines Retiree siteNON-RE V TRAVEL 12

cutover will affect non-rev travel. Your guide to . updates and next steps for non-rev travel. RETIREE TRAVEL. One PSS, one code, one non-rev travel system. The cutover to one reservations system, otherwise known as Passenger Service System (PSS) cutover, is quickly approaching. Just as we’ll make changes

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