405/405HD, 420HD, 430HD, 440HD IP Phones
Administrator's ManualAudioCodes High-Definition IP Phones Series405/405HD, 420HD, 430HD, 440HD IPPhonesVersion 2.2.16
Contents400HD Series IP PhonesTable of ContentsWEEE EU Directive . 1Customer Support . 1Stay in the Loop with AudioCodes . 1Abbreviations and Conventions . 1Related Documentation . 1Document Revision Record . 2Documentation Feedback . 31Introduction .4Part I .5Configuration Tools . 5234IP Phone User Interface .62.1Accessing the Administration Menu . 62.2Changing Display Language . 7Web Interface .83.1Accessing Web Interface . 83.2Getting Started with the Web . 93.3Configuring the Web Interface's Port . 93.4Configuring User Login Credentials . 10Configuration File .114.1Introduction. 114.2File Syntax. 114.3Linking Multiple Files . 124.4Downloading the Configuration File from the Phone . 124.5Creating Configuration Files using VoIProvision Utility . 124.64.5.1Configuration File Format . 134.5.2Global Configuration File . 134.5.3VoIProvision Utility Overview . 134.5.4CSV File . 134.5.5Template File . 144.5.6Generated Configuration Files . 144.5.7Starting the VoIProvision Utility. 144.5.8Usage . 14Using the Encryption Tool . 154.6.1Encrypting Configuration Files . 154.6.2Encrypting Passwords in the Configuration File . 15- ii -
Contents5400HD Series IP PhonesDevice Manager Pro .16Part II .17Automatic Provisioning . 176Introduction .187Updating the Configuration File Manually .198Setting up Network for Auto Provisioning .209Obtaining Firmware and Configuration Files .219.1Provisioning Hunt Order . 219.2Dynamic URL Provisioning . 219.39.2.1Provisioning using DHCP Option 160 . 249.2.2Technician's Digit Key Code . 249.2.3Provisioning using DHCP Option 66/67 . 259.2.4Provisioning using DHCP Option 43 . 269.2.5Provisioning using the User-Class Option. 279.2.6SIP SUBSCRIBE and NOTIFY Messages. 349.2.7Hardcoded Domain Name for Provisioning Server . 369.2.8Cached Address of Last Provisioning Server Used . 369.2.9Redirect Server . 36Static URL Provisioning . 38Part III .39Quick Setup . 3910 Quick Setup .40Part IV .41Networking . 4111 Introduction .4212 Configuring Date and Time Manually .4312.1 Configuring Daylight Saving Time . 4312.2 Configuring the NTP Server . 4712.3 Configuring NTP Server via DHCP . 4813 Configuring IP Network Settings .5013.1 Configuring Static IP Address . 5013.1.1Configuring Static IP Address on the Phone . 5013.1.2Configuring IP Network Settings . 5113.2 Configuring Partial DHCP . 53- iii -
Contents400HD Series IP Phones14 Configuring LAN and PC Port Settings .5415 Configuring VLAN Settings .5515.1 Configuring Manual or Automatic VLAN Assignment . 5615.1.1Configuring Manual VLAN Assignment to the Phone . 5615.1.2Configuring Automatic VLAN Assignment to the Phone . 5615.1.3Configuring VLAN via DHCP Provisioning Path . 56Part V .57VoIP Settings . 5716 Configuring SIP Settings .5816.1 Configuring General SIP Settings . 5816.2 Configuring Proxy and Registration . 6216.2.1Configuring Proxy Redundancy . 6416.2.2Device Registration Failover/Failback . 6716.2.2.1 Failover . 6716.2.2.2 Failback. 6816.2.3Preventing Unregistering after Changing Settings and Reloading . 6816.3 Configuring a Line . 6916.4 Configuring Shared Call Appearance . 7016.5 Configuring SIP Timers . 7116.6 Configuring SIP QoS . 7316.7 Configuring SIP Reject Code . 7317 Configuring Dialing .7417.1 Configuring Voice Dialing through VocaNOM . 7417.2 Configuring General Dialing Parameters . 7517.3 Configuring Auto Redial . 7617.4 Configuring Dial Tones . 7717.5 Configuring DTMF . 7917.6 Configuring Digit Maps and Dial Plans . 8017.7 Configuring Headset LED to Stay On . 8117.8 Configuring Default Audio Device . 8218 Configuring Ring Tones .8318.1 Configuring Distinctive Ring Tones . 8318.1.1Example of Configuring a Distinctive Ring . 8418.2 Configuring CPT Regional Settings . 8518.3 Uploading Ring Tones . 8618.4 Configuring Beeps to Headsets when a Call Comes in to a Call Center . 8818.5 Configuring the Phone to play Fast Busy Tone if Automatically Disconnected on RemoteSide 88- iv -
Contents400HD Series IP Phones18.6 Configuring the Beep (Ring) to Play via an Answering Device . 8919 Configuring Media Settings .9019.1 Configuring Media Streaming . 9019.2 Configuring RTP Port Range and Payload Type . 9119.3 Configuring RTP QoS . 9219.4 Configuring RTP/SRTP Capability Negotiation . 9219.5 Configuring Codecs . 9319.6 Configuring OPUS Management . 9520 Configuring Voice Settings .9620.1 Configuring Gain Control . 9620.2 Configuring Jitter Buffer . 9620.3 Configuring Silence Compression . 9720.4 Configuring Noise Reduction . 9820.5 Configuring Echo Cancellation . 9921 Configuring Extension Lines . 10021.1 On the Phone . 10021.2 Using the Web Interface and Configuration File . 10122 Configuring Supplementary Services . 10322.1 Selecting the Application Server . 10322.2 Configuring Call Waiting . 10422.3 Configuring Call Forwarding . 10522.4 Configuring a Conference . 10622.5 Allowing the Initiator to Drop out of a Conference . 10622.6 Configuring Automatic Dialing . 10722.7 Configuring Automatic Answer . 10822.8 Configuring Do Not Disturb (DnD) . 10922.9 Configuring Call Pick Up . 11022.10 Configuring Message Waiting Indication . 11122.11 Configuring Busy Lamp Field. 11222.12 Configuring Advice of Charge . 11322.13 Configuring a Tone to Alert to Long Hold . 11322.14 Disabling the HOLD Key . 11422.15 Configuring Onhook Disconnect when Held . 11422.16 Configuring Ringing on the Default Audio Device . 11522.17 Allowing an Incoming Call when the Phone is Locked . 11622.18 Allowing Call Center Agents to Record Welcome Greetings . 11622.19 Enabling the Electronic Hook Switch . 117-v-
Contents400HD Series IP Phones22.20 Disabling the Hard Mute Key on the Phone . 11822.21 Configuring Attended and Semi-Attended Call Transfer. 11822.22 Configuring Blind Transfer . 11922.23 Creating a Speed Dial File for Configuration File . 11923 Configuring Volume Levels . 12023.1 Configuring Gain Control . 12023.2 Configuring Tone Volume . 12223.3 Configuring Ringer Volume . 12223.4 Configuring Speaker Volume . 12323.5 Configuring Handset Volume . 12523.6 Configuring Headset Volume . 126Part VI . 128Advanced Phone Settings .12824 Configuring the Phone Directory . 12924.1 Configuring the Corporate Directory . 12924.1.1Configuring the LDAP-based Corporate Directory . 12924.1.2Loading a Text-based Corporate Directory File . 13124.2 Modifying the Local Phone Directory . 13325 Configuring Keys . 13425.1 Configuring Function Keys . 13425.1.1430HD Phone . 13425.1.2440HD Phone . 13625.1.3Configuring Additional Function Keys . 13725.2 Configuring Programmable Keys . 13725.2.1430HD and 440HD Phones . 13725.2.1.1 Configuring Multiple Extension Lines . 13825.2.1.2 Configuring a Key Event . 13925.3 Configuring Speed Dials . 14025.3.1420HD and 405/405HD Phone Models . 14025.3.2Deleting Speed Dials . 14125.3.3Saving Configured Speed Dials. 14125.3.4Creating a Speed Dial File for the Configuration File . 14125.4 Configuring Softkeys . 14225.4.1Configuring Programmable Softkeys (PSK). 14525.5 Configuring Navigation Control Button Positions . 14625.5.1Saving Configured Keys . 14725.5.2Loading Saved Keys to Phones . 147- vi -
Contents400HD Series IP Phones26 Disabling Hard Keys and Softkeys . 14827 Configuring Paging . 15027.1 Configuring a Key for Paging using the Web Interface . 15027.1.1Configuring Barge-in. 15027.2 Configuring Paging Using the Configuration File . 15128 Configuring Feature Key Synchronization. 153Part VII . 154Security .15429 Implementing X.509 Authentication . 15529.1 Factory-Set Certificates and AudioCodes Trusted Root CA . 15529.2 User-Generated Certificates . 15629.3 External Trusted Root CAs . 15730 Loading a Certificate . 15930.1 Loading the Trusted Root CA Certificate to the Phone . 15930.1.1Loading Trusted Root CA Certificate Using Configuration File . 15930.2 Loading the Client Certificate to the Phone . 16030.2.1Loading the Client Certificate to the Phone using the Configuration File . 16030.2.2Enabling Server-side Authentication (Mutual Authentication) . 16130.3 Generating a Certificate Signing Request . 16130.4 Using Previously Loaded Certificates . 16231 Configuring SIP TLS . 16331.1 Configuring TLS . 16331.1.1Configuring SIP TLS using the Web Interface . 16432 Configuring 802.1x . 16532.1 Configuring 802.1x in the Phone Screen . 16532.1.1Configuring EAP-MD5 Mode . 16632.1.2Configuring EAP-TLS Mode . 16632.2 Configuring 802.1x Using Web and Configuration File . 16732.2.1Configuring EAP MD5 Mode . 16732.2.2Configuring EAP TLS Mode . 16833 Configuring SRTP . 16934 Configuring HTTP/S. 17135 Logging into a Remote HTTP/S Server from the Phone . 17236 Securing the Web Interface using HTTP/S . 17336.1 Provisioning . 174- vii -
Contents400HD Series IP Phones37 MAC-Based Authentication. 175Part VIII . 176Maintenance .17638 Changing Administrator Login Credentials . 17739 Restarting Phones. 17839.1 Restarting from the Phone . 17839.2 Restarting the Phone using the Web Interface . 17840 Restoring Phone Defaults . 17940.1 Restoring Factory Defaults from the Phone's Screen . 17940.2 Restoring Factory Defaults using the Web Interface . 179Part IX . 181Status and Monitoring.18141 Determining Network Status . 18241.1 Determining LAN Status . 18241.2 Determining Port Status . 18241.3 Determining 802.1x Status . 18242 Determining VoIP Status. 18342.1 Determining Phone Status . 18342.2 Determining Line Status . 18342.3 Determining Memory Status . 18442.4 Viewing Curr
Administrator's Manual AudioCodes High Definition IP Phones Series 405/405HD, 420HD, 430HD, 440HD IP Phones Version 2.2.16
AudioCodes Series of High Definition IP Phones HD VoIP Administrator's Manual 420HD, 430HD, 440HD and 405 IP Phones Version 2.2.8
User's Manual 2. Setting up the Phone Version 2.2.16 11 405 and 405HD IP Phone 2 Setting up the Phone 2.1 Unpacking When unpacking, ensure that the following items are present and undamaged: 405 and 405HD IP Phone / Stand Handset / Cord
Genesys 420HD IP Phone User's Guide 1. Introducing the 420HD IP Phone Genesys 420HD IP Phone User's Guide Version 2.2.16 9 . Preface . Welcome to the 420HD IP Phone User's Guide. This guide shows users how to use the many features and functions of the Genesys 420 HD IP Phone.
AudioCodes 400HD Series of High Definition IP Phones HD VoIP 430HD and 440HD IP Phones User’s Manual 430HD and 440HD I
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