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CorporateSocialResponsibility CaliforniaEducation and technology are two of our greatest social equalizers.As the worldwide leader in networking, Cisco knows technology can be used to improve access to education.Education can improve individual economic opportunities, helping to create a relevant, strong workforce andadvance the economy.Cisco delivers education programs through partnerships with private and public organizations. Now in its 15thyear, Cisco Networking Academy is the largest of these programs, partnering with over 10,000 educationorganizations in 165 countries to reach over 1 million active students.With the growing demand for ICT professionals, Networking Academy is providing the skills to design, build,manage and secure computer networks, including the career-ready soft skills employers require. Studentslearn through classroom instruction, online materials and interactive tools, and hands-on experience.As organizations become increasingly reliant on intelligent networks and innovative workers, Cisco and ourpartners are helping prepare the global workforce of the future.The Impact in California17,725330students taught in 2011-2012instructors preparing the ICT workforce130,824students since inception51.05 Million150estimated in-kind contribution to educationorganizations offering Cisco ICT coursesyou networks impact 2013 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved.Page 1 of 8

Academy Impact Profile 2013CaliforniaPreparing Today’s Students for Tomorrow’s ChallengesFor a competitive and sustainable economy, the United States must have a skilledand well-trained workforce that can meet the evolving needs of industry. Studentsmust now acquire problem-solving and critical-thinking skills, in addition tospecific job-related expertise, to reach their full potential as a vital work resource.The growth of global networks has resulted in a shortage of people qualified todesign, build, manage and secure the information infrastructure needed to dobusiness, support communications, and even save lives. Every business, school,hospital, nonprofit, and other organization that relies on intelligent networks needstrained professionals to keep them running and secure.A workforce that is well-schooled in information and communications technology(ICT) and engineering can spur innovation across many industries, which in turninspires additional opportunities to fuel productivity and economic growth. ICTinvestments are expected to play a major role in generating stable, high-payingjobs and boosting the nation’s GDP.An Innovative Education Program that Supports StandardsCisco Networking Academy is a technology education program that partners withpublic and private organizations to provide the knowledge and skills required forcareer- and college-ready students. Students acquire basic-to-advancedknowledge of information communications technology and learn networking skills.They develop the analytic, teamwork, and efficiency skills and the self-confidencethat are so essential in the 21st century, both in the job world and in college.Coursework reflects all STEM Cluster Topics, and teaches many of the reading andwriting Common Core Standards for technical subjects. College-ready studentsstrengthen their understanding of technology, as well as math, science, andengineering concepts, improving success in their advanced studies. Career-readystudents prepare for globally recognized certifications.“Cisco is the firstvendor to offer a robustnetworking certificationportfolio that meets theANSI accreditationstandard.”Yahoo! Finance1/16/2013“Most of my students getmultiple job offers beforethey even graduate.”David Kotfila,Director/Instructor,Rennselaer PolytechnicInstitute, NYTechnical and Career-Ready SkillsCourses include IT Essentials, Cisco CCNA (Cisco Certified NetworkingAssociate), CCNA Security, and the more advanced Cisco CCNP (Cisco CertifiedNetworking Professional).With a focus on learning technical skills, the instructional approach encouragesstudent engagement and the ability to synthesize what they learn and apply it inother contexts. Course content integrates four skill areas identified by educationresearchers as critical for 21st century workers: Problem solving and decision making: Students practice and test their knowledge by configuringand troubleshooting networks using hands-on labs and simulation software; real-world scenariosdevelop advanced problem-solving techniques.Creative and critical thinking: Students understand the how and why of networking by combininghands-on learning with conceptual and analytical exercises.Collaboration, communication, and negotiation: Students acquire individual and teamwork skillsby performing lab exercises and practicing problem solving within business scenarios.Intellectual curiosity and information handling: Students develop the ability to locate, select,structure, and evaluate information.Courses also prepare and motivate students to pursue further education or certification. Many go on to apply theirskills on the job or in their own businesses. 2013 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved.Page 2 of 8

Academy Impact Profile 2013CaliforniaComprehensive Curricula with Communities of SupportEach course is free to not-for-profit organizations and includes instructor-led course content, lab exercises,simulation software, skills assessments, case studies, gaming, interactive teaching guides, and grade books. Allmaterials are available to instructors online with 24/7 support.Unique to Networking Academy is our focus on instructor professional development, and the creation ofcommunities to support both instructors and students. Instructors receive training prior to teaching their firstclass, and many free professional development opportunities throughout the year. Cisco hosts peer communitiesthat enable instructors to collaborate and share best practices, online and in person. Students have access toskills competitions and a global network of peers to troubleshoot coursework and prepare for exams, while alsomentoring and encouraging one another.A High Demand for ICT SkillsAlthough economic downturns hinder most employment sectors, ICT professionals enjoy a continuouslyincreasing demand because of exponential growth in technology and related services. Networking is expected tobe the second fastest growing ICT area in the United States, faster than the average for all occupations, as wecontinue to invest in cloud and mobile networks.2020 U.S. Employment Predictions1 28% 22% 22% 18% 18% 22% 14%443,800Network andComputer ysts367,900Info Sec Analysts,Web Developers,Network Comp andInfo s2020 California Employment Predictions 27%12 18%2 25% 19% 19%Source: US Department of Labor, Bureau of Labor Statistics, table 108.htmSource: State of California, Employment Development Department, 145Top Cisco Certifications by Salary3ICT salaries are on the rise, particularly if professionals have specialized training or have earned a certification.For example, Cisco network administration knowledge and skills result in a 9% higher salary, on average. 90,457 82,923 74,7643Additional Cisco certifications are available,including CCNA Security, CCNA Voice,CCIE, CCDA, and more.Source: Global Knowledge, 15 Top Paying IT Certs, d 3158&country United States 2013 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved.Page 3 of 8

2013 Academy Impact ProfileCaliforniaThe Impact in CaliforniaThe partnership between Cisco and California educational institutions has touched the lives of more than 130,800students and generated a large estimated in-kind contribution towards education.Impact since the beginning in 1997130,824Students 51.05MEstimated In-Kind Contribution Value1-27, 29-41, 43-53 (96%)Congressional Districts ParticipatingImpact over the last 12 months17,725Students13%Female rkingAdvancedNetworking34%44%19%4%Community-based organizations, middle schools, military, nontraditional educational settings, and post-graduate institutionsStudents that enroll in more than one education level or curriculum in 12 months may be counted more than onceEducation Organizations Teaching Networking Academy Courses in CaliforniaCOUNTYCITYSCHOOLDuncan Polytechnical High SchoolCastro ValleyCastro Valley High SchoolFresno City CollegeAmerican High SchoolSunnyside High SchoolComcast Digital Connectors ProgramFremontAlamedaDeVry University, Fremont (ACC)ImperialIrvington High SchoolMission San Jose High SchoolKingsOhlone CollegeCalaverasContraCostaImperial Valley CollegeHanfordHanford West (ROP)Kings County Office of Education ROPLemoore High SchoolMiddletownMiddletown High SchoolEden Area ROPArcadiaArcadia HSLivermoreLas Positas Community CollegeBellflowerBellflower High School AcademyOaklandOakland Technical High SchoolCanoga ParkAGBU-MDSChicoCSU Chico Business Information SystemsCarsonCal State Dominguez HillsOrovilleButte CollegeSan AndreasRite of Passage Charter High SchoolPittsburgPittsburg Adult Education CenterRichmondClovisFresnoLaton High SchoolImperialLemooreHaywardButteLatonFresnoChabot CollegeDeAnza High SchoolLakeLosAngelesCulver CityLong BeachJFK High SchoolCenter for Advanced Research and TechnologyBoys and Girls Club of Fresno CountyCSU-Fresno Industrial Technology 2013 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved.Culver City Adult SchoolWest Los Angeles CollegeDeVry University, Long Beach (ACC)Long Beach Community College DistrictAltaMed Youth ServicesLos AngelesCalifornia State University-Los AngelesCentral City Neighborhood PartnersLos Angeles Trade Technical CollegePage 4 of 8

2013 Academy Impact ProfileCaliforniaLos Angeles USDVictorvilleVictor Valley College (VVCD)Thomas Jefferson High SchoolUniversity of California Los Angeles, ExtensionDivisionWestwood College Los Angeles LAW (ACC)YucaipaCrafton Hills CollegeMaywoodMaywood Academy High SchoolEl CajonSouthwestern Community College DistrictSweetwater Union High School District Divisionof Adult EducationCuyamaca CollegeNorwalkCerritos Community CollegeLa JollaNational University La JollaOceansideMira Costa Community CollegePasadenaAGBU Vatche & Tamar Manoukian High SchoolChula VistaSan DiegoPasadena City CollegeSan DiegoDeVry University, Pomona (ACC)Santa ClaritaCollege of the CanyonsSan MarcosPalomar CollegeSanta MonicaSanta Monica High SchoolSan YsidroCasa Familiar, Inc.SylmarLos Angeles Mission CollegeEl Camino anFranciscoSan FranciscoLowell High School SFSelf Help for the ElderlyVenice Skills CenterWhittierRio Hondo Community CollegeWoodland HillsLos Angeles Pierce CollegeDos PalosDos Palos High SchoolMercedMerced y Peninsula CollegeSalinasHartnell CollegeGrass Valley49er Regional Occupational ProgramAnaheimWestwood College Anaheim LAA (ACC)Costa MesaOrange Coast CollegeCypressCypress CollegeGarden GroveCoastline Community CollegeSanta MariaAllan Hancock CollegeIrvineIrvine Valley CollegeLos Altos HillsFoothill CollegePlacentiaSan JuanCapistranoMenifeeValencia H.S.Moreno ValleySanJoaquinSan LuisObispoSan MateoSantaBarbaraRancho Verde High SchoolFolsomDeVry University, Folsom Center (ACC)American River CollegeCAJ Career and Education CenterSacramento City UplandDeVry University, Inland Empire-Colton (ACC)Chaffey CollegeAtascadero High SchoolCambriaCoast Union High SchoolPaso RoblesSan LuisObispoSan BrunoSouth SanFranciscoPaso Robles High SchoolSanta BarbaraSan JoseSanta ClaraSan Bernardino Valley CollegeMarine Corps at 29 PalmsMarine Corps Communications and ElectronicsSchoolWestwood College Inland Empire LAI (ACC) 2013 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved.Cuesta CollegeSkyline College - SMCCDSouth San Francisco Adult EducationSanta Barbara City CollegeSanta Barbara Co. Ed. OfficeINLEA CorporationLynbrook High SchoolSan Jose City CollegeSilver Creek High SchoolMission CollegeSanta ClaraSanta Clara High SchoolSanta Clara High Tech AcademySanta CruzAptosShastaReddingSiskiyouTulelakeTulelake High SchoolSolanoVallejoVallejo Adult SchoolHealdsburgHealdsburg High SchoolPetalumaSanta Rosa Junior CollegeSonomaSanta RosaPacific High SchoolSan Bernardino High SchoolSan Joaquin Delta CollegeEast Side Adult EducationOntario High School - Chaffey JUSDRedlands East Valley High SchoolHeald College Stockton (ACC)AtascaderoVista del Lago High SchoolRiverside Community CollegeColtonStocktonLincoln Technical AcademyCentral County Occupational CenterMt. San Jacinto Community College DistrictRiversideSacramentoLodiCapistrano-Laguna Beach ROPHigh Tech Regional Training Site (USAR)SanBernardinoJohn O'Connell HSVenice2nd Brigade, 100th Div (OS) (USAR)SacramentoSan Diego Continuing EducationCity College of San FranciscoWestwood College South Bay LAL (ACC)MercedColeman UniversityPomonaTehamaCabrillo CollegeShasta - Trinity ROPShasta CollegeSanta Rosa High SchoolSonoma County Office of EducationRed BluffRed Bluff Union High SchoolDinubaDinuba High SchoolVisaliaCollege of the SequoiasTuolumneSonoraColumbia Community CollegeVenturaCamarilloVentura County ROPTularePage 5 of 8

2013 Academy Impact ProfileMoorparkMoorpark CollegeOxnardOxnard CollegeSanta PaulaRenaissance High SchoolCaliforniaYoloYubaDavisDavis Senior High SchoolWoodlandPioneer High SchoolMarysvilleYuba Community CollegeAcademy Impact StoryAs Cisco Networking Academy turns 15, we look back to see how far we’ve come. We see millions of students,each with a unique educational experience and a track record of accomplishments beyond the classroom. Theirstories are our story.A Career at the Convergence of Business and TechnologyThe diverse skills acquired in Cisco Networking Academy courses give Kyle Thoms an edge in a customer-facing job.The generation that has come of age since the millennium is nothing if not tech savvy.They rely more on digital technology than any other age group. Despite being “digitalnatives,” many of these millennials don’t realize that well-rounded technical courseworkcan give them a distinct advantage in the job market, even if they don’t end up in a handson technical career.Born in 1984, Kyle Thoms got his first computer when he was 10 and “has been hookedever since,” but he thought of computing as more of a hobby than a vocation. He majoredin telecommunications at Indiana University, concentrating on media design andproduction. It wasn’t until he got to graduate school that he was introduced to CiscoNetworking Academy courses, and learned some of the essential skills he needed tobecome a successful account manager at a global information and communicationstechnology (ICT) services company.Roundabout Route to Networking“I came to the Networking Academy in kind of a roundabout way,”Thoms says. “When I graduated in 2007, I realized it was going tobe tough finding a job in my original field. But I had heard aninspirational talk by Rayford Steele when I was a sophomore, andthat got me thinking about ICT.”“When I work withthe engineers andtechnicians, thetechnical knowledgecomes in veryhandy, and they’reusually surprised byhow much I knowabout the specifics.That adds to mycredibility, both withthem and also withcustomers.”Professor Rayford Steele is the founding director of the Center forInformation and Communication Sciences (CICS) at Ball StateUniversity in Muncie, Indiana. CICS offers a master’s degreeprogram that focuses on preparing students for ICT positions thatcombine technological expertise with management and analyticalskills. “I decided that if I could get a graduate assistantship to covertuition, I would apply for the CICS program,” Thoms says. “It’s ahybrid of business and technology studies that includes theNetworking Academy Cisco CCNA networking associate courses.”Thoms became a graduate assistant for CICS Professor Ron Kovac, who received anexcellence in teaching award from Cisco in 2007 for encouraging academic rigor andsuccess. “I was given the award for being tough,” Kovac said.Thoms agrees with that assessment: “Dr. Kovac was known as the toughest advisor inthe program. He convinced me to take the full set of CCNA courses, and he alsorequired outside activities. I did quality-assurance testing for other Networking Academyprograms at high schools and colleges around Indiana. We talked to students, madesure things were running smoothly, and built relationships for future support. I alsoorganized an academy conference in Indianapolis and tutored other students.” 2013 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved.“When it comes tonetworks, it’s best towork in a team andget input fromothers. I also neededto learn leadershipand teaching skills. Inmy present job,those are the abilitiesI use most.”Page 6 of 8

2013 Academy Impact ProfileCaliforniaOne upshot of his graduate experience was learning to collaborate on class projects. “I was used to sitting at acomputer doing my work solo,” he recalls. “But when it comes to networks, it’s best to work in a team and getinput from other people who might know more than you do. Often I found myself leading the group, so I alsoneeded to learn leadership and teaching skills. In my present job, those are the abilities I use most.”Diverse Conversations with CustomersEven before obtaining his master’s degree, Thoms landed a position as an account associate in the Chicagooffices of Orange Business Services, having been recommended by his professors at CICS. Orange, a global ICTservices provider, was the first company to attain the Cisco Global Certified Partner designation. After an 18month apprentice period learning the marketing ropes, Thoms became a full-fledged account manager in early2010. His client portfolio has included 10 Fortune 500 companies, all of which have unique networking needs andrequirements.“My sales job doesn’t require hands-on networking skills,” he remarks. “It’s mostly about developing andmaintaining relationships. But when I work with the engineers and technicians, the technical knowledge comes invery handy, and they’re usually surprised by how much I do know about the specifics. That adds to my credibility,both with them and also with customers. For example, I work very closely with a solutions architect for a largecustomer, and I can talk to him about technical issues—like hub-and-spoke networks versus mesh networks—without having a sales engineer translate for us.”“My biggest challenges are making my sales numbers and keeping customers happy,” Thoms continues. “Thatmeans designing cost-effective solutions that will positively impact the customer from a number of perspectives.And it also means showing them how they can benefit from innovative new technologies, such as CiscoTelePresence . As I move through the sales cycle, my presentations have to appeal to broader audiences. I haveto tailor them to C-level executives as well as to the technical managers—sometimes all sitting in the same room. Ilearned a lot about public speaking in Networking Academy courses, working with students who had variousbackgrounds, and watching Dr. Kovac give lectures to nontechnical people.”Real-Life Knowledge TransferThoms considers himself an “adult learner” because he didn’t encounter the NetworkingAcademy coursework until he was in graduate school. But he knows others who wereconsiderably older when they decided to make a career change and enter the program.“Generally, today’s younger students are into technology early, so they don’t need to studythe basics. Going back to school when you’re older can require a different path. But inboth cases, it’s about discovery: discovering the subject and discovering things aboutyourself and your own abilities.”Looking to the future, Thoms thinks he may ultimately end up teaching at the college level,transmitting to a new generation what he knows and continues to learn as he works at theconvergence of business and technology. He is also interested in the regulatory side of theindustry, which might take him into the legal arena. “I think my technology experiencewould really make a difference,” he says. “I don’t believe it’s very common amongbusiness or law professors.”“My presentationshave to appeal toC-level executivesas well as totechnicalmanagers—sometimes allsitting in thesame room.”For students who don’t have much hands-on technology background, Thoms has this advice: “Don’t beintimidated if you lack networking experience. The Networking Academy courses are geared toward learning fromthe ground up. You’ll be taught what you need to know. It’s not a cakewalk, but when you come out, you’re goingto have real-life skills that you can take directly to an employer.”In many ways, Kyle Thoms typifies his generation’s complex relationship to technology. He grew up immersed incomputing, and he leveraged those skills as an undergraduate. But he also had to be flexible enough to changecourse and master a new set of hard and soft skills after he graduated. This knack for adaptability has alwaysbeen encouraged in the Networking Academy, and it should serve students well in the years ahead. 2013 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved.Page 7 of 8

2013 Academy Impact ProfileCaliforniaLearn MoreSee videos and success stories.Learn how to get isco Corporate Social ResponsibilityWe believe that businesses have a responsibility to operate in ways that respect and ultimately benefit people,communities and the planet we live on; we call this Corporate Social Responsibility (CSR). Our core CSR philosophy isthat impact multiplies whenever human and technology networks combine to solve a problem.This is why we approach CSR the same way we approach business – by applying our technology, employee expertise andpartnerships. We are focused on four primary goals: improving the well-being of people and communities around theworld, reducing our environmental impact and helping our customers do the same, conducting our business ethically, andcreating a workplace where our employees thrive. 2013 Cisco and/or its affiliates. Cisco Systems, Inc. All rights reserved.Page 8 of 8

San Diego Coleman University San Diego Continuing Education San Marcos Palomar College San Ysidro Casa Familiar, Inc. San Francisco San Francisco City College of San Francisco John O'Connell HS Lowell High School SF Self Help for the Elderly San Joaquin Lodi Lincol

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