Community Employees Environment Business
Our responsibility for the future—Living Lincoln’s legacyCommunityEmployeesEnvironmentBusiness2016 Corporate Social Responsibility Report
You cannot escape the responsibility of tomorrow by evading it today.—Abraham LincolnFor more than a century, we have advanced President Lincoln’sinclusive vision and values by building an honest, dependablefinancial services company. We’re dedicated to helping people securebetter, more optimistic futures for themselves and their loved ones.We honor our heritage as we consider our responsibility to build afuture of promise and potential. Each day, we seek to embody Lincoln’sstrength, courage and integrity. We extend his legacy through ourservice to our customers, at our workplace and in our communities. Inevery action, Lincoln Financial is committed to empowering optimism inothers. In every relationship, we help people feel in control, confident andwell-prepared financially.In this corporate social responsibility report we share our valuesand describe the impact we have on our stakeholders, including ourcustomers, employees, investors, the communities in which we operateand the environment we all share.Table of contentsA letter from our CEO . 3About Lincoln Financial . 5Our focus and scope . 62016 Corporate social responsibility in action. 7Chapter 1 — Building stronger communities . 8Chapter 2 — Empowering and engaging employees. 16Founded in 1905, Lincoln Financial Group was named after oneof our nation’s greatest leaders, Abraham Lincoln, with thepermission of his son Robert Todd Lincoln. Lincoln FinancialGroup is the first and only company to carry Abraham Lincoln’sname, image and ideals at the heart of our brand. 2017 Lincoln Financial GroupChapter 3 — Caring for the environment.23Chapter 4 — Responsible business practices. 29About this report.342016 Corporate Social Responsibility Report 2
A letter from our CEOFrom our company’s origins in 1905, we have been committed to serving our customers, our shareholders and ourcommunities. This is reflected not only through offering financial products and solutions designed to meet the needs ofindividuals and families at every life stage, but also in our commitment to improving the quality of life in the places wherewe live and work. By empowering our employees to do the right thing every time, we ensure the long-term sustainabilityof our company and our ability to keep our promises to the people who count on us. We do that by nurturing a culture thatencourages learning, embraces diversity, and considers the impact of our actions. I’m proud of the advancements wemade in 2016, including the highlights selected for this report.Building stronger communities — I’m extremely proud to lead a company that employs so many women and men whostrive to make a positive difference. This past year, Lincoln Financial employees donated more than 1 million to theUnited Way and its agencies. Our employees spent thousands of hours in volunteer efforts, and also gave more than 1 million in gifts to nonprofits, with an equal match from the Lincoln Financial Foundation. And through our Foundation,we distributed 10 million in corporate charitable contributions in 2016 alone. These contributions support agenciesfocused on education, art and culture, human services, and economic and workforce development, as they help peoplebetter their lives and build strong, vital communities.Empowering and engaging employees — We encourage our employees to leverage their unique talents, skills andexperiences for the benefit of our customers and communities. Our values guide our work, and we are committed tofostering a culture of diversity and inclusion. I’m pleased to share that I recently signed the CEO Action for Diversity &InclusionTM pledge. This affirms Lincoln Financial’s ongoing commitment to a work environment where every employeefeels welcome and appreciated for who they are and what they bring to our organization. Lincoln Financial values adiverse, inclusive workforce, and we are proud to have received perfect scores and Best Places to Work awards inboth the 2016 Human Rights Campaign Corporate Equality Index and the 2016 Disability Equality Index.Dennis R. GlassPresident and Chief Executive OfficerOur employees across the country are our most important asset and are fundamental to everything we do. Year after year,our employees play a significant role in our locations by working side-by-side with our nonprofit partners as volunteersor board members. Through our employee community programs, we encourage and support our colleagues, who give oftheir time and money to support local organizations. This dedication to meeting the needs of others is an important partof Lincoln’s legacy. It fuels our investment in our employees’ well-being across multiple dimensions, including physical,emotional and financial wellness and professional development opportunities through company-sponsored benefits,programs and resources.Continued on the next page. 2017 Lincoln Financial Group2016 Corporate Social Responsibility Report3
A letter from our CEOProtecting our environment — Lincoln Financial remains committed to understanding, assessing and reducing our energyuse over time. We began a concerted, companywide effort to lessen our environmental impact well ahead of the curveand to date we have made great strides. We have redesigned our buildings to increase energy efficiency while, in thecase of older structures, preserving their historical integrity. We have also continually upgraded our operating systems,allowing us to cut costs while using fewer natural resources. As a result of these and other environmental efforts, LincolnFinancial has been ranked in the top third of the 2016 Newsweek Green Ranking.Responsible business practices — Lincoln Financial puts integrity, respect and responsibility at the heart of our businesspractices. After more than 110 years of being guided by Abraham Lincoln’s values, it’s what our customers and businesspartners expect of us, and what we demand of ourselves. Our responsible business practices extend from our governanceto our risk management and investment approach, which was recognized by EQDerivatives, Inc., in giving Lincoln Financialthe 2016 Insurance Risk Management Team of the Year award. These practices also led to Lincoln Financial being includedon the FTSE4Good and Dow Jones Sustainability Indices.Lincoln Financial’s sustainable business practices do more than reflect our values; they help drive our success. Ourbusiness model has a demonstrated track record of stability and financial strength, and as a Fortune 250 company weplay a significant role in the U.S. economy. Our strategy of consistency and sustainability is at the heart of creating valuefor our customers who depend on us for their families’ futures. Looking ahead, we will build on our progress as ourcorporate social responsibility and sustainability efforts evolve. These important goals, consistent with our commitmentto live Lincoln’s legacy, are in keeping with the long-term nature of our guarantees and the fundamental nature of ourbusiness, namely, that the decisions we make today impact us and the people we serve for decades to come.I strongly encourage you to read this report and see for yourself how we extend President Lincoln’s legacy through ourservice to our customers, our workplace and our communities.Sincerely,Dennis R. GlassPresident and Chief Executive Officer 2017 Lincoln Financial Group2016 Corporate Social Responsibility Report4
About Lincoln FinancialLincoln Financial Group provides advice and solutions that helpempower people to take charge of their financial lives with confidenceand optimism.Our range of solutions across four core business areas—life insurance,annuities, retirement plan services and employee benefits—offers ourcustomers the flexibility and coverage options to take charge of theirfinancial futures.Family of companiesAt Lincoln Financial, we work together as a single enterprise focused onsupporting, preserving and enhancing people’s lifestyles and retirementoutcomes. Our parent company, Lincoln National Corporation, and itsaffiliates operate under the marketing name of Lincoln Financial Group. Our insurance companies The Lincoln National Life Insurance Company is one of the oldest and largeststock insurance companies in the United States. Lincoln Life & Annuity Company of New York offers additional annuity,retirement planning and insurance products.Our affiliates Lincoln Financial Distributors is the wholesale distribution organization forproviding Lincoln-manufactured variable and fixed annuities, life insuranceand investment management products through financial intermediaries. Lincoln Financial Advisors offers personalized financial planning services. Lincoln Financial Securities Corporation provides long-term financialsolutions to individuals and small businesses. Lincoln Financial Foundation donates approximately 10 million eachyear in charitable contributions.Our customersThe financial products and solutions we provide are designed to meet a rangeof needs so that our customers can focus on enhancing their lives andthe lives of those they love. 2017 Lincoln Financial GroupThis image of our namesake is produced from anoriginal aquatint of Abraham Lincoln, one of themany photographs in our company’s collection oforiginal images.2016 Corporate Social Responsibility Report5
Our focus and scopeHOW WE MAKE A DIFFERENCEWe proudly embrace Abraham Lincoln’s character andlegacy as we strive to make a difference in the lives ofthose we serve. tradition of strength — With solid industry rankings,Abroad distribution capabilities and a strong financialfoundation, we’ve been helping people take charge oftheir futures for more than a century.A commitment to corporate responsibility — Werecognize and celebrate good corporate citizenship,promote sustainable business practices and strive toimprove the quality of life in our communities.Success through diversity and inclusion — Diversityand inclusion inform our business strategy and drive oursuccess. We empower collaboration, insightsand innovation among our partners and employeesto reach our fullest potential.Lincoln by the numbers*Our financial strengthOur community presenceOffices in: 229 billion in assetsunder managementAtlanta, GAConcord, NHFt. Wayne, INGreensboro, NCHartford, CTOmaha, NEPhiladelphia, PARadnor, PARolling Meadows, IL 8.8 billion in totaladjusted statutorycapital 561 million in cashand invested cash at theholding company#205 on the 2016Fortune 500 list (byrevenue)1,225planners and agents*All data are as of December 31, 2016,unless otherwise noted.The lives we touch1.4 million participants in our employer-sponsored retirement plans1.8 million life insurance policies in-force1.7 million individual annuity transactions processed4.4 million employed Americans insured through our group benefits business 2017 Lincoln Financial Group2016 Corporate Social Responsibility Report6
2016Corporate social responsibility in actionProtecting our environmentEmpowering and engaging employeesGood corporate citizenship is intrinsic to our success.We are committed to improving the quality of life in ourcommunities, empowering people to achieve betterlives, and investing in sustainable business practices. hrough charitable contributions to nonprofitTorganizations, we help people improve their lives andcontribute to strong, vibrant communities. e encourage our employees to share their time andWtalents with the communities in which they live and work.Achieved a perfect score and named “Best Places toWork for LGBT Equality” in the 2016Human Rights Campaign Corporate Equality IndexAchieved a perfect score and named“Best Placeto Work” by the 2016 Disability Equality IndexBuilding stronger communities e strive to reduce our negative impact on theWenvironment and to ensure that we do business inan ethical and responsible manner.Responsible business practicesReduced electricity use acrossour Greensboro campus by 7.11%since 2014Reduced Scope 2 greenhousegas emissions intensity peremployee by 6.57% since 2014Achieved U.S. EPA ENERGY STARrating for 73% of eligiblebuildings 2017 Lincoln Financial Group 10 millionin charitable contributions to communities 1 million donatedby employees to United Way 1 million contributed by Lincoln Financial to matchemployee givingListed on the FTSE4Good Index for 11 consecutive yearsListed on the Dow Jones Sustainability Index North Americain 2016Paid 7.3 billion in interest and benefits helping peopleachieve financial security2016 Corporate Social Responsibility Report7
1BUILDING STRONGERCOMMUNITIESOur deep connection to the places where we live and do businessis intrinsic to our values and success. We’re committed to helpingpeople better their lives and to building strong, vital communities.EducationalPrograms 3,007,000IN THIS CHAPTERLive 28,500THE POWER OFPHILANTHROPYUnited Way 898,000IMPACT AREASMatching Gift 1,024,784CELEBRATINGLINCOLN’S LEGACYArts &Culture/Quality of LifePrograms 1,559,150HumanServicesPrograms 1,709,535THE POWER OF PHILANTHROPYFounded in 1962, the Lincoln Financial Foundation dedicates significantresources each year to local organizations that help people of all agesand backgrounds build better futures for themselves and their families.We focus our efforts in our key cities, those communities in which wehave a significant business presence. People achieve better lives everyday with the help of more than 300 nonprofits we support.FOUR IMPACT AREASEmployee giving and matching grantsEconomic/WorkforceDevelopment 1,555,3702016 CORPORATE SOCIALRESPONSIBILITY IN ACTION 10 million in totalcorporate charitablecontributions to communitiesLincoln Financial employees participated in workplace giving during2016 that totaled more than 1 million for United Way agencies in thecommunities where employees live. These employee contributions arein addition to United Way grants given by the Foundation. In 2016, theFoundation also matched 1,487 employee gifts to nonprofits for a totalof 1,024,784. 1 million donated byemployees to United Way 1 million contributed byLincoln Financial to matchemployee giving EducationArts and culture Human services Economic and workforce development 2017 Lincoln Financial Group2016 Corporate Social Responsibility Report8
1BUILDING STRONGERCOMMUNITIESOur approach to givingLincoln Financial’s approach to giving is local, measurable and focusedon making a lasting contribution to our communities. It is guided by dataand harnesses the enthusiasm and expertise of our employees.Community focused — The Foundation’s approach to local philanthropicgiving reflects Lincoln Financial’s strong connection to our communities.Recognizing that the employees in our affiliate offices can bestdetermine the needs of their respective communities, we establishedlocal Charitable Contribution Committees in our primary businesslocations. These committees review grant proposals and award grantsto the nonprofit organizations that they determine will make the mostsignificant impact on their communities.Learn more about our community giving.Data driven — Each decision to award a grant is based on a deepunderstanding of a community’s needs and a thorough analysis ofa nonprofit’s ability to provide quality programs that delivermeasurable outcomes.Our rigorous evaluation of grantees enables us to identify those which webelieve are most effective in delivering results. The Foundation relies onmetrics to to a community’s well-being. We arecommitted to helping our neighbors meet their needsfor food, housing and independent living.101 charitable contributions totaling more than 1.7 million 2017 2017LincolnLincolnFinancialFinancialGroupGroup2016 Corporate Social Responsibility Report12
1BUILDING STRONGERCOMMUNITIESPromoting well-being and connectednessStudies show that trails and greenways havea well-established record of stimulatingeconomic development and communityengagement. That’s one reason Lincolnsupported the Downtown Greenway (picturedbelow), a planned four-mile urban bikingand walking trail. To date, the project hastriggered over 215 million in private economicdevelopment through completed and plannedprojects adjacent to the Downtown Greenway,which has also spurred an annual run and theestablishment of a bike share program.Training for a living wageThrough training for living wage jobs, thehighly successful Nurse Assistant TrainingProgram offered by the American RedCross New Hampshire forges a pathway tofinancial stability. The eight-week trainingprogram prepares students for LicensedNurse Assistant (LNA) positions, which offersustainable, competitive employment. Ninetypercent of students earn their LNA statecertification, and 85 percent obtain a paidposition within 90 days of graduation.Finding a future in food servicesSince 2008, the Recipe for Success CulinaryJob Training program run by the NewHampshire Food Bank has graduatedmore than 492 students with the skills andexperience needed to obtain employment inthe food services industry. Students developtheir skills in part by preparing 2,600 – 3,000meals each week, which are distributed tolocal hunger relief agencies.IN THIS CHAPTERTHE POWER OFPHILANTHROPYIMPACT AREASCELEBRATINGLINCOLN’S LEGACYImpact area: Economic and workforce developmentWe support initiatives that attract economicdevelopment, create jobs and equip workers with theskills needed for the jobs of the future. Communitiesthrive when individuals have the capacity to earn aliving that will support themselves and their families.Pictured: Gateway of the Open Bookby Brower Hatcher 2017 2017LincolnLincolnFinancialFinancialGroupGroup2016 Corporate Social Responsibility Report13
1BUILDING STRONGERCOMMUNITIESLincoln sculptures promote riverfront renewalThe Lincoln Financial Sculpture Walk along the Connecticut River uses art tobreathe life into downtown Hartford. The popular mile-long walk features 16 sculpturesthat celebrate Abraham Lincoln’s legacy, values and life experiences. With underwritingfrom Lincoln Financial, the Greater Hartford Arts Council, and Riverfront Recapture,Inc., the sculpture walk has contributed to the economic revitalization of the state capitol.Each year Riverfront Recapture events and programs draw more than 625,00 people.In 2016, Lincoln Financial enhanced visitors’ experience of the sculpture walkby underwriting a self-guided mobile tour narrated by Doris Kearns Goodwin, PulitzerPrize-winning author and Lincoln biographer.IN THIS CHAPTERTHE POWER OFPHILANTHROPYIMPACT AREASCELEBRATINGLINCOLN’S LEGACYAccess the mobile tour. 2017 Lincoln Financial Group2016 Corporate Social Responsibility Report14
1BUILDING STRONGERCOMMUNITIESOur celebration of freedom and civil rightsis inspiring young people to hold fast toLincoln’s ideals.CELEBRATING LINCOLN’S LEGACYWhen Lincoln Financial adopted PresidentAbraham Lincoln’s name, we also adopted hisideals of freedom, equality and opportunity. Topreserve and promote his legacy for generations tocome, we launched Lincoln’s Legacy, a three-yearcelebration of the 150th anniversaries of signing ofthe Emancipation Proclamation and the13th Amendment.Oral history interviews were conducted withinfluential people who overcame significant oddsto achieve great things in their lives. Listen to theoral histories.We presented education awards to nonprofitorganizations whose principles and programsadvance Abraham Lincoln’s legacy of freedom andopportunity through education. Learn more aboutthe award winners.Exhibitions showcased an original 1864 signed copyof the Emancipation Proclamation at the NationalUrban League’s annual meeting in Philadelphia,and at the Greensboro Historical Museum for thatcity’s sesquicentennial celebration. Read aboutthe exhibits.“We Stood Up” AudioAnthologyA curriculum to educate and inspireTHE POWER OFPHILANTHROPYIMPACT AREASListen to Lincoln Financial employees recite theEmancipation Proclamation.CELEBRATINGLINCOLN’S LEGACYVoices of civil rights championsOur Lincoln’s Legacy initiative concluded in 2016with the release of the recording “We Stood Up:Reflections on the Civil Rights Movement.” Thispowerful audio anthology features conversationswith courageous men and women such as JohnLewis, Andrew Young, Shirley Franklin, JulianBond and Franklin McCain who championed civilrights. Lincoln Financial produced the recordingand an accompanying curriculum to inspire thehopes and dreams of children across the country.Through stories and songs, the ideals of freedom,opportunity and equality are brought to life for anew generation.IN THIS CHAPTERLearn more about “We Stood Up.”Download the album for free.Watch a trailer about the album.Read about the album andcurriculum.Watch an interview with civil rightsadvocate Dr. Franklin McCain, Sr.Our Lincoln’s Legacy initiative featuredactivities and programs to inform andengage people on the topics of freedom,opportunity and equality.Dr. Franklin McCain, Sr. and Taylor McCain,International Civil Rights Centerand Museum 2017 2017LincolnLincolnFinancialFinancialGroupGroup2016 Corporate Social Responsibility Report15
2EMPOWERING AND ENGAGING EMPLOYEESWe are committed to creating a workplace and culture inwhich our employees are encouraged and supported to workfor a brighter future for themselves, for our customers andfor our communities.IN THIS CHAPTEREMPOWERINGEMPLOYEESDIVERSITY &INCLU
—Abraham Lincoln Founded in 1905, Lincoln Financial Group was named after one of our nation’s greatest leaders, Abraham Lincoln, with the permission of his son Robert Todd Lincoln. Lincoln Financial Group is the first and only company to carry Abraham Lincoln’s name, imag
Micro Small Medium ? 10 employees 2 M Turnover or 2 M Balance Sheet 50 employees 10 M Turnover or 10 M Balance Sheet 250 employees 50 M Turnover or 43 M Balance Sheet 20 employees 100 employees 500 employees 5 employees 15 employees 50 employees Service SME Manufacturing SME
» city of gallup (390 employees) » bureau of indian affairs (323 employees) » university of new mexico – gallup (266 employees) » zuni public school district (261 employees) » peabody energy (240 employees) » andeavor/western refining (213 employees) » mckinley county (155 employees) » mckinley paper/bop pappel (129 employees)
On average, an ISNetworld member contractor works for 3 Owner Clients in ISNetworld ISNetworld has a 90% contractor membership renewal rate Tier1 1-20 Employees Tier2 21-100 Employees Tier3 101-200 Employees Tier4 201-400 Employees Tier5 401-750 Employees Tier6 751-1500 Employees Tier7 1501-3000 Employees Tier8 3000 Employees 65% of Tier 1
inde nite schedule, on an as needed basis) Part-time employees (employees who work 20 hours per week or less) Seasonal employees (employees who work less than ve months in a year) Temporary employees (employees performing services under a contractual arrangement
The positions included in the bargaining unit are listed in Appendix A. Section 3. Excluded from the bargaining unit are supervisors, management level employees, confidential employees, seasonal employees, casual employees, police, and students as defined in Ohio Revised Code 4117, classified employees, faculty, deans and part-time and temporary
concerning your employees. Difficult employees are always going to be in the workplace. The way in which you manage these employees will not only effect your reputation as a manager, but also the organization's bottom line. Take the time to manage the most difficult, distracting employees Managing Difficult Employees: Problems and Solutions
PRINCIPLES OF BUSINESS MANAGEMENT 2 The business environment 29 Jerome Kiley Purpose of this chapter 29 Learning outcomes 29 2.1 Introduction 29 2.2 The systems approach 30 2.3 The organisational environment 31 2.3.1 The micro-environment 33 2.3.2 The market environment 34 2.3.3 The macro-environment 36 2.3.3.1 The natural environment 37
Work Environment The organization's work environment is vital for management to pay attention to the work environment directly or indirectly influencing employees in carrying out their jobs (Riyanto et al., 2021). Employees' work environment can affect carrying out assigned tasks, for example, with the air conditioner (AC), adequate lighting.
