QUALITY SERVICE VALUE
QUALITY SERVICE VALUEPRODUCT & INFORMATION GUIDEWHEELS ENGINES TRANSMISSIONS HOODS FENDERSGRILLES MIRRORS DOORS LIGHTING BUMPERS
INDEXOverview. 1Program. 2-3 Contact. 2 VIN Decoder. 3Recycled Products. 4Aftermarket Products. 5Engine Installation Procedures. 6Recycled Engine Warranty.7Transmission Installation Procedures. 8Recycled Transmission Warranty. 9General Warranty.10 Mechanical Assemblies. 11-16 Engines.11 Transmissions.12 Axles / Cradle / Fuel Tank.13-14 Drive Train.15 Other.16Collision Assemblies.17-27 Bumpers. 17 Doors. 18-19 Fenders.20 Hoods.21 Lighting. 22-23 Mirrors.24 Other. 25-26 Wheels.27Heating & Cooling. 28-31Steering & Suspension.32-33Interior.34-35Additional Part Types.36Damage Locater. 37Part Codes.38Notes.39Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com
OVERVIEWSAY YESMORE OFTEN WITH QUALITYREPLACEMENT PART SOLUTIONS.LKQ Corporation is always working harder to do more for you and your car with thenation’s largest supply of quality used auto parts. From engines to axles and everythingin between, used auto parts are exactly the same as the parts that are on your car now.Choose quality parts from LKQ such as engines, transmissions, tail lights, doors,mirrors, headlamps, wheels, body parts and all types of mechanical parts. Not onlywill you save money on professional or do-it-yourself repairs, but you also help save theenvironment by installing a used part.If you want more for your money while getting more out of your car, get quality usedauto parts from someone you can trust, LKQ Corporation.CALL CENTER INFORMATIONTOLL FREE: (866) 355-4477Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com1
PROGRAMCONTACTHOW TO ORDEROur professional call center staff istrained to handle your requests, orders,and questions from start to finish.See your Second Source Screen forstore-specific delivery information.CALL US TODAY!(866) LKQ-CORPWARRANTYMechanical: 6 months/6,000 mileage partreplacement. Does not include labor.Collision: Limited lifetime.Wheels: Sold as-is.RETURNSContact the LKQ National Call Center for returnswithin 60-days of purchase. A return tag will beissued and pickup arranged.All returns must be in original packaging and insalable condition. Altered and painted parts arenot accepted for credit.2Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com
PROGRAMVIN DECODERHELP YOUR CUSTOMER GET THERIGHT PARTVerify the following: The vehicle’s 10th digit on the VIN Year, Make, Model – SE, LE, Sport Engine – Size – Gas – Diesel Transmission – Automatic, Manual type 2x4, 4x4 Sides: Driver Left, Passenger RightVIN DECODERHow the VIN Decoder Works:The 10th digit of a vehicle’s VIN represents the vehicle’s model year. (Note: Themodel year may or may not be the same year the vehicle was originally sold ordelivered.) By identifying the model year of a vehicle, repairers can ensure that thecorrect parts are ordered and avoid repair delays.R S T V W X Y 1 2 3 4 5 6 7 8 9 A B C D E94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14VIN1250461A93668BContact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com3
OE RECYCLEDPRODUCTSOE RECYCLED PRODUCTS LKQ Recycled parts are OEM parts that have theoriginal fit and function as those that are beingreplaced. Recycled products come from vehicles that havebeen damaged in collisions. These parts arecompletely unaffected and are a cost-effective repairsolution.Most parts are late model, low mileage salvage from domestic and import vehicles, mainly seven yearsold and newer. Vintage and very early model parts are not typically carried by LKQ, however LKQ doesoffer a limited selection of aftermarket parts for older vehicles. Ask your Parts Specialist for details.Each vehicle is carefully inspected and dismantled to our standards to ensure yourcustomers receive a consistent quality product. Millions of parts are available in ourextensive nationwide ionsMirrorsRear AxlesHead LampsRadiatorTail LampsCondensersBumpersCooling FansFendersElectricalHoodsWheels4Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com
AFTERMARKETPRODUCTSAFTERMARKET PRODUCTSNew Aftermarket parts by Keystone include auto body parts such as:FendersCompressorsOil PansReconditioned WheelsHoodsCooling FanSending UnitsReplica WheelsGrillesAssembliesModular Fuel PumpsBumper ChromingPanelsBumpersFiller NecksClassic Car PartsDoorsImpact StripsHead LampsHeavy Truck ProductsRadiatorsMirrorsTail LampsCondensersUndercar ProductsSide MarkersEvaporatorsStrapsParking LightsAftermarket parts offer a significant savings over new parts and are manufactured to ensure proper fitand function.Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com5
ENGINE INSTALLATIONPROCEDURES6Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com
RECYCLED ENGINEWARRANTYRECYCLED ENGINE LIMITED WARRANTYThank you for your purchase of a recycled engine from LKQ. Although we are offering a “LongBlock”, (engine block and cylinder head) certain accessories may be included with your engine.These items, although provided at no charge, are not covered under the Limited Warranty. Thingssuch as manifolds, intake and exhaust, sensors, and other electrical components, may look similar,but may not always be correct for your specific application. You must always be sure and use thecorrect parts for your vehicle, even if it means transferring them from your old engine.A recycled engine from LKQ comes with a standard 6 month/6,000 mileage warranty available formost units. Ask your LKQ representative for other engine and warranty options.ONLY the components listed in this section are covered under the LKQ Corporation warrantyfor engine replacement or refund for 6 months/unlimited mileage from the date of purchase:Engine BlockAll Internal Lubricated PartsCrankshaftCamshaftEngine Timing ComponentsTiming belts are not coveredCylinder Headsand should be replaced prior toinstallationHead GasketPistonsValves & Lifters***Removal of ENG/TRA prior to LKQ’s diagnosis and/or inspection of the power train will VOID thewarranty***Your LKQ engine may have the optional accessories attached for convenience, but are not coveredunder the warranty.AlternatorEngine ComputersStarterSuperchargerA/C CompressorExhaust ManifoldValve CoversTurbochargerAir Cleaner AssemblyGasketsWater PumpsTiming Cover(s)BracketryInjector(s)Oil PanThrottle BodyBalancersIntake ManifoldOil PumpDistributorWire HarnessSteering PumpContact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com7
INSTALLATIONPROCEDURES8Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com
AFTERMARKETPRODUCTSRECYCLED TRANSMISSION – LIMITED WARRANTYA recycled transmission from LKQ is sold as an assembly, meaning optional accessoriesmay be included but not covered under warranty.ONLY the components listed in this section (NO LABOR) are covered under the LKQwarranty for transmission replacement or refund for 6 months/6,000 mileage from the dateof purchase: Transmission Case Tail Shaft and Housing (RWD) Torque Converter (Auto Trans) Valve Body All Internal Lubricated Parts***Removal of ENG/TRA prior to LKQ’s diagnosis and/or inspection of the power train willVOID the warranty***Your LKQ Transmission may have the optional accessories attached for convenience, butare not covered under the warranty. Transmission Brain Box (if attached) Flywheel Transmission Oil Pan Mounts or BracketsNOTE: New gaskets, seals, filter & fluid must be installed prior to installation along withflushing the transmission cooler if equipped for warranty to be valid.Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com9
GENERAL WARRANTYPROCEDURESGENERAL WARRANTY INFORMATION & LABOR DISCLAIMERThe LKQ warranty excludes breakdowns caused by non-covered components, improper installation, failure to clearcomputer codes, defective workmanship, usage for which the part was not intended and/ or improper maintenance(e.g. using the incorrect types and levels of fluids and lubricants as outlined in the owner’s manual). Windshields andglass breakages are excluded under this warranty.The warranty only applies to the original purchaser for private, non-commercial use and to the vehicle in which theproduct was originally installed and/or used and is not transferable. In the event of a warranty failure, LKQ will repair,replace with an exact replacement or refund the purchase price. Labor is not included. Warranties are limited to theretail price paid for the product for a period of 6-months from the date of purchase.LKQ Warranties are null and void if: The vehicle is converted from private passenger use to commercial or fleet use, or is used for racing or othercompetition or off-road recreational purposes.Installed in an application for which the original manufacturer did not intend it.Failure is caused by abuse, misuse, or modifications.Failure is caused by towing a trailer or other vehicle unless the vehicle is equipped for this purpose asrecommended by the manufacturer.The installed heat tab center is melted or removed.The “Required Installation Procedures Tag” is not complied with upon installation.Not serviced at proper intervals, use of fuel/oil/coolant not in accordance with the original manufacturersspecifications.The part failure is caused by or related to a collision, fire, theft, vandalism, riot, explosion, lightning, earthquake,windstorm, hail, water, freezing or flood.***Removal of ENG/TRA prior to LKQ’s diagnosis and/or inspection of the power train will VOID the warranty***Labor and Installation: 10Not responsible for injury or damages during, or as a result of, the installation of our product.Timing belts, water pump, thermostat, spark plugs, fluids and seals are routine maintenance items and should bereplaced at the time of installation and at the manufacturer’s recommended service intervals.Proper operation of the cooling and electrical system must be checked during the installation of products that canbe affected by those systems.While most fluids have been drained from the products, it is the customer’s responsibility to completely drain andreplace fluids, lubricants, antifreeze, and filters with replacements that are fresh, clean and approved by the OEmanufacturer.Transmission: It is the responsibility of the installer to replace the radiator or transmission oil cooler, flush thetransmission oil cooling lines, fill differential, adjust shifter mechanisms, replace filters, replace seals, replace pangaskets and reset or replace computer codes when installing a transmission.Engine: Claims related to the overheating and/or improper lubrication of the engine or its components are notcovered by this warranty.Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com
MECHANICAL ASSEMBLIESENGINESRECYCLED ENGINE ASSEMBLY – ENGAssembly Includes:May Also Include: Complete Engine is removed from the Turbocharger Fuel System Wire Harness Exhaust Manifolds Engine Mounts Supercharger Throttle Body Distributor Bracketry Flywheelvehicle Cylinder HeadsOrder Hints: Engines may require exchange of manifolds, fuel systems or oil pans to be installed. Components such as waterpumps, balancers, pans, and valve covers are usually left on engine for convenience. These items are not covered under thewarranty. New oil and filters must be installed for warranty to be validated. Radiator should also be cleaned and flushed. Shippedcomplete, clean, prepped for installation with engine block, engine cylinder heads, valve covers, oil pan, intake manifold, timingcover(s) and all internal parts (crankshaft, camshaft, pistons, etc.).RECYCLED EXHAUST MANIFOLD – EMAAssembly Includes:May Also Include: Exhaust Manifold Oxygen SensorsOrder Hints: Catalytic converters are not sold as used because of Federal Clean AirRegulations, preventing reuse of untested units.Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com11
MECHANICAL ASSEMBLIESTRANSMISSIONSRECYCLED TRANSMISSION/TRANSAXLE – TRAAssembly Includes: Converter Pan(s) Electrical up to first Valve Bodydisconnect Tail Shaft Housing (RWD)Order Hints: External computers may be included in some cases. Transmissions arerun tested in the vehicle, the pan and filter are inspected. The fluid and filter must bechanged before installation. Filter must be replaced to validate warranty.RECYCLED AUTOMATIC TRANSMISSION – TRAAssembly Includes: Converter Valve Body Pan(s) Housing (RWD) Electrical up to first Tail ShaftdisconnectOrder Hints: External computers may be included in some cases. Transmissions arerun tested in the vehicle, the pan and filter are inspected. The fluid and filter must bechanged before installation. Filter must be replaced to validate warranty.RECYCLED MANUAL TRANSMISSION – TRAAssembly Includes:May Also Include: Shift Linkage Shift Levers Electrical up to first disconnect Cables Removable Clutch Housing Transfer Case12Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.com
MECHANICAL ASSEMBLIESAXLESRECYCLED AXLE ASSEMBLY – FAX/RAXAssembly Includes:May Also Include: Axle Shafts Suspension Components Axle Tube & Housing Ring & Pinion GearOrder Hints: Quoted as “hub to hub”. Be sure to confirm rear axle ratio and locking ornon-locking information. Gear lube must be changed for warranty to be validated. Addappropriate additive to limited slip units.RECYCLED FRONT OR REAR INTEGRAL DIFFERENTIAL – CRRAssembly Includes:May Also Include: Housing to backing plates or knuckles Removable Axles Drums Internal gears Discs Control Arms Electronic control units to first disconnect Brake Hardware Sway Bars External Electrical Track Armsand pinion flangeControl UnitsOrder Hints: Gear ratios will differ and will need to be matched. Companion flangemay not match - change as needed. Specify if locking is required. Front or rear integraldifferential does not have drop out carrier assembly. Gears must be removed separately.RECYCLED AXLES: BEAM, TRAILING, DEAD – BAXAssembly Includes: Axle Beam/Tube Hubs/SpindlesMay Also Include: Trailing ArmsDrumsLug BoltsHydraulic LinesStablizer/Sway Knuckle BearingBars& Related Brake DiscsComponents Brake Hardware ShockAbsorbersOrder Hints: Quoted as “hub to hub”.Contact your nearest location by calling (866) LKQ-CORP or visit us onilne at LKQCorp.c
nation’s largest supply of quality used auto parts. From engines to axles and everything in between, used auto parts are exactly the same as the parts that are on your car now. Choose quality parts from LKQ such as engines, transmissions, tail lights, doors, mirrors, headlamps, wheels, body parts and all types of mechanical parts. Not only
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Value Enhacement - Management - Activist Investors Acquisitions - Synergy - Control Every asset has a value. We just have to find it. Changing Value Perspectives on value Ways of Applying Value Ways of thinking about/estimating value Intrinsic Value The value of an asset is the present value of the e
of us turned to Lean. Value streams are a Lean tool for understanding and visualizing how value is created. Value Stream Identification, Value Stream Mapping, and Value Stream Management are practices for using value streams to learn how to reduce waste, shorten lead times and improve our ability to embrace change.
Value stream mapping is a combination of three word "Value", "Stream", "Map" Value: Creating or making something of value that a customer is willing to pay for. Based on value all task are divided two types: 1. Value added activities . 2. Non-value added activities Value added activities: According to garments perspective where any .
HB10, HB30, HV, HLD, σb and HK value; Convert the value of HRC scale into HBS, HBW, HV, HLD, HR15N, HR30N, σb and HK value; Convert the value of HRD scale into HV, HK, HB value; Convert the value of HRE scale into HV, HK, HB value; Convert the value of HRF scale into HV, HB value. Load cycle ： 3 8s Load dwell duration ： 2 50s
The Bubble Map is for describing using adjectives; Identifying the sensory, logical and emotional qualities of any topic or concept. Who Am I, My Story: My Qualities - Bubble Map name quality quality quality quality quality examples influences name quality quality quality quality quality 8 your name name 2
Clarifying Your Value Proposition 14 Ask Your Customers 16 More Ideas to Find Your Value Proposition 19 Value Propositions & New Products 22 Using Your Value Proposition 24 Exercise I: Finding Your Value Proposition 25 Exercise II: Writing Your Value Proposition 27 Sales Tools 29 jill@jillkonrath.com Jill Konrath 2012 2 Irresistible Value .
Traditional Value stream mapping 1. Define value 2. Go see yourself 3. Map the end -to end as is process 4. Note the cycle times of activities 5. Map the information flow between actors in the process 6. Identify the value stream - process steps that add value and information flows that supplement the addition of value 7. Note the value .
