Oracle Hospitality ELearning For OPERA Sales & Catering
Oracle Hospitality eLearning forOPERA Sales & CateringCurriculum and Course DescriptionsLAST UPDAT ED ON 19 SEPTEMBER 2017
DisclaimerThe following is intended to outline our general product direction. It is intended for informationpurposes only, and may not be incorporated into any contract. It is not a commitment to deliver anymaterial, code, or functionality, and should not be relied upon in making purchasing decisions. Thedevelopment, release, and timing of any features or functionality described for Oracle’s productsremains at the sole discretion of Oracle.ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
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Table of ContentsDisclaimeriVersion ControliiOracle Hospitality eLearning1Oracle Hospitality eLearning Overview1Oracle Hospitality eLearning Key Features1OPERA Sales & Catering (S&C) eLearning Subscription Offerings1OPERA Sales & Catering eLearning Curriculum Summary2OPERA Sales & Catering eLearning Curriculum and Course Descriptions3Oracle Hospitality eLearning and Knowledge Development - HotelsORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONS18COPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
Oracle Hospitality eLearningOracle Hospitality eLearning provides an interactive training system offering on-demand instruction with intuitivelogic using a browser-based interface. Our flexible training curriculums are designed for a variety of learning stylesand enables Property staff to find a comfortable pace at which to learn. Designed for new and seasoned hotel staff,Oracle Hospitality eLearning delivers fast, cost-effective, and valuable training on OPERA products.Oracle Hospitality eLearning Overview» Oracle Hospitality eLearning is utilized in more than 35 countries around the globe.» There are more than 1,600 active OPERA eLearning sites. This includes Hotels, Resorts, and EducationalInstitutions. The eLearning Team continuously receives new orders, as well as renewal orders.» Our user base grows daily, there approximately 35,000 OPERA eLearning users. With new users beingadded each day.Oracle Hospitality eLearning Key Features» Web Based Environment. We offer 100% Web Based Training that is available to all users with an internetconnection. There is never need to ship CDs or install software. This is especially valuable to EducationalIntuitions, as student assignments can be given without a classroom limitation.» Self-Paced Learning. The Learning Management System, also known as LMS, is a simple user interfacethat provides a complete view of current course enrollment, completion history, and overview of scheduledcourses.» Easy to Manage. Property managers can assign courses based on employee job roles.» Quizzes & Certificates. Quiz questions highlight key functionality to ensure knowledge retention. Quizzesare scored within the LMS to allow management tracking of employee progress» Reporting. Reports can be run as needed to track individual progress by date range, course, or login.OPERA Sales & Catering (S&C) eLearning Subscription OfferingsThe following are the available subscription offerings for Oracle Hospitality OPERA Sales & Catering eLearning. Topurchase an eLearning Subscription, please contact your Oracle Sales Executive or Account Manager, or visitoracle.com/hospitality.Subscription OfferingsOracle Hospitality E-Learning for Sales and Catering Cloud Service (English)Oracle Hospitality E-Learning for Sales and Catering Cloud Service - Education Edition (English)1 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA Sales & Catering eLearning Curriculum SummaryCourse NameTimeOPERA S&C 01: Introduction to Sales & Catering0:13:56OPERA S&C 02: Accounts0:57:28OPERA S&C 03: Contacts0:39:02OPERA S&C 04: Activities0:41:38OPERA S&C 05: Block Management0:37:17OPERA S&C 06:Block Management Continued0:51:56OPERA S&C 07: Block Management (Optional)0:32:18OPERA S&C 08: Group Rooms Control0:16:07OPERA S&C 09: Group Options (Optional)0:42:18OPERA S&C 10: Events0:48:41OPERA S&C 11: Function Diary0:49:58OPERA S&C 12: Event Resources0:58:03OPERA S&C 13: Event Resources (Continued)0:55:59OPERA S&C 14: Catering Packages0:43:04OPERA S&C 15: Stationery0:43:58OPERA S&C 16: Event Posting0:48:21OPERA S&C 17: Advanced Events (Optional)0:38:10OPERA S&C 18: Dashboard, Reports and More0:42:30OPERA S&C 19: Potentials0:35:52Timing Total2 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONS13:16:36COPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA Sales & Catering eLearning Curriculum and Course DescriptionsOPERA S&C 01: Introduction to Sales & CateringCourse DescriptionIntroduction to Sales and Catering allows you to view where to locate items in OPERA v5 Sales & Catering. Thiscourse focuses on basic navigation methods and principles. This course contains lessons on logging into OPERA,changing your password, and keyboard shortcuts.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Sales & Catering0:06:35Logging Into OPERA0:01:22How to Change Your Password0:01:43Menu Navigation0:01:03Keyboard Shortcuts and Recent Menus0:03:19Timing Total0:13:563 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 02: AccountsCourse DescriptionAccounts is a course designed for learning how to manage the information associated with companies, travel agentsand source profiles. This course contains lessons on creating a new account and using the various ownership,statistics and sales fields. You will also learn how to manage accounts using account search, account hierarchy, andaccount options. This course also demonstrates using the filter functionality and account merge features.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Accounts0:03:12Ownership and Other Fields0:06:27More Fields, Stats & Info, and Sales Info0:09:50Account Search0:03:20Account Hierarchy0:08:59Account Options0:13:05Filter Functionality0:05:18Account Merge0:07:17Timing Total0:57:28OPERA S&C 03: ContactsCourse DescriptionContacts is a course designed for learning how to manage the information associated with contact profiles. Thiscourse contains lessons on creating a new contact and using various statistics and sales fields. You will also learnhow to manage contacts using contact search, contact options, and contact merge. This course also demonstrateshow to convert individual profiles to contacts.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Contacts0:02:08Create a New Contact0:06:36Statistics, Sales Info & More0:02:50Contact Search0:02:39Contact Options0:12:21Contact Merge0:06:41Converting Individual to Contact0:05:47Timing Total0:39:024 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 04: ActivitiesCourse DescriptionActivities is a course designed for learning how to manage the different types of tasks associated with managingprofiles and group business blocks. This course contains lessons on creating a new activity and search for activities.In addition to learning about use various activity options, you will also learn how to assign an activity and mark it ascompleted. This course also demonstrates how to use the scheduler and detailed calendar features.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Activities0:02:55Create a New Activity0:09:10Activity Search0:07:15Activity Complete0:03:15Activity Assign0:05:45Activity Options0:07:37Scheduler and Detailed Calendar0:05:41Timing Total0:41:38OPERA S&C 05: Block ManagementCourse DescriptionBlock Management is a course designed for learning how to manage the information associated with group businessblocks. This course contains lessons on block status inventory and block status flow. You will also learn how tocreate new block headers, define block ownership, and search for blocks. This course also demonstrates how to usethe detailed rooms screen.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Business Blocks0:08:50Block Status – Inventory0:03:18Block Status – Flow0:03:31New Block Header0:12:20Block Search0:04:48Detailed Room Availability0:01:38Timing Total0:37:175 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 06: Block Management ContinuedCourse DescriptionBlock Management is a course designed for learning how to manage the information associated with group businessblocks. This course contains lessons on room grid, contract grid, sales allowance, elastic block and shoulder dates.You will also learn about block options, deposits, and automatic activities on blocks. This course also demonstratesthe differences between refused, lost and cancelled blocks.Course ContentThe following lessons are contained in this course:Course ContentTimeRoom Grid0:15:51Contract Gird0:02:51Sales Allowance0:04:41Elastic Block and Shoulder Dates0:03:14Block Options0:12:27Block Deposit0:04:30Automatic Activities on Blocks0:03:44Refused, Lost & Cancel Block0:04:38Timing Total0:51:566 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 07: Block Management (Optional)Course DescriptionBlock Management is a course designed for learning how to manage the information associated with group businessblocks. All of these features are OPTIONAL and will only be available when the proper application settings areactive. This course contains lessons on alternate dates and complimentary rooms. You will also learn about ranking,conversion, rate protect and non-compete features. This course also demonstrates how to setup business blockoffsets, rate override on rate codes, sell limits, and wash schedules.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction Block Management0:01:57Alternate Dates0:05:44Complimentary Rooms0:03:48Ranking, Conversion, Rate Protect & Non-Compete0:04:57Business Blocks Offsets0:04:47Rate Override on Rate Codes0:04:17Sell Limits0:03:41Wash Schedule0:03:07Timing Total0:32:18OPERA S&C 08: Group Rooms ControlCourse DescriptionGroup Rooms Control is a course designed for learning how to use the Group Rooms Control (GRC) inventoryscreen.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to GRC0:02:26GRC in Detail0:10:02More GRC Options0:03:39Timing Total0:16:077 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 09: Group Options (Optional)Course DescriptionGroup Options Management is a course designed for learning how to manage the options associated with groupbusiness blocks. All of these features are OPTIONAL and will only be available when the proper application settingsare active. This course contains lessons on group rooming list import, quick business block, and inquiry functionality.You will also learn about the differences between master/sub allocations and master/sub blocks. This course alsodemonstrates how to setup tour series and custom tour series.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Group Options0:02:21Group Rooming List Import0:05:01Quick Business Block0:04:53Inquiry Functionality0:08:24Master/Sub Allocation0:04:52Master/Su Blocks0:10:12Tour Series0:03:39Custom Tour Series0:02:56Timing Total0:42:188 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 10: EventsCourse DescriptionEvents is a course designed for learning how to manage the options associated with catering events. This coursecontains lessons on how to create a new event, move events, copy events, and search for events. You will alsolearn about event options, event templates, and master/sub events. This course also demonstrates how to setupshareable spaces and alternate spaces.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Events0:01:28Create New Event0:06:35Function Space Setup and Rates0:07:36Shareable Spaces0:02:24Alternate Spaces0:02:18Master / Sub Events0:06:02Move Events0:03:20Copy Events0:05:02Event Options0:05:46Event Search0:04:06Event Templates0:04:04Timing Total0:48:419 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 11: Function DiaryCourse DescriptionFunction Diary is a course designed for learning how to use various features of the function diary. This coursecontains lessons on function spaces, diary options, and advanced diary options. You will learn about out of orderand out of service meeting rooms and hotel rooms that can be meeting rooms. You will also learn how to create newevents from the function diary and perform a room move. This course also demonstrates how to setup waitlisted,prospective, and overbooked events.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Function Diary0:03:48Initial Access0:03:21Function Spaces0:05:31Diary Options0:05:46Advanced Diary Options0:05:17Waitlisted, Prospective, & Overbooked Events0:04:51Room Move in Diary0:02:02Out of Order/ Out of Service Rooms0:10:01Create New Events on the Diary0:07:19Rooms can be Meeting Rooms0:02:02Timing Total0:49:5810 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 12: Event ResourcesCourse DescriptionEvent Resources is a course designed for learning how to book resources for catering events. This course containslessons on resource items, booking a menu, quick insert, and event forecasting. You will also learn how to delete,copy and move resources. This course also demonstrates how to copy resources to another block and copy blockswith resources.Course ContentThe following lessons are contained in this course:Course ContentTimeEvent Resources Overview0:10:49Items0:09:28Book a Menu0:06:12Quick Insert0:03:44Delete, Copy, and Move Resources0:07:13Copy Resources to Another Block0:04:01Copy Blocks with Resources0:06:57Event Forecasting0:04:27Event Forecasting – Use Forecast Value Only0:04:12Timing Total0:58:0311 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 13: Event Resources (Continued)Course DescriptionEvent Resources is a course designed for learning how to book resources for catering events. This course containslessons on modifying existing menus, creating custom menus, adding custom items and item templates. You willalso learn about F&B guarantees at the block, event, and resource levels. This course also demonstrates variousmenu options including complimentary meals, discounting menus, changing serve times, consumption based menusand menu items.Course ContentThe following lessons are contained in this course:Course ContentTimeModifying Existing Menus0:03:55Custom Items and Item Templates0:04:44Creating Custom Menus0:11:23F&B Guarantees – Block and Event Level0:07:18F&B Guarantees – Resource Level0:06:42Menu Options – Complimentary Meals0:01:44Menu Options – Discounting Menus0:06:35Menu Options – Consumption Based Menus and Menu Items0:03:18Menu Options – Notes0:08:32Timing Total0:55:5912 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 14: Catering PackagesCourse DescriptionCatering Packages is a course designed for learning how to manage various features associated with bookingcatering packages. This course contains lessons on multi day packages and booking multiple catering packages perday. You will also learn how to add inclusive and non-inclusive resources, update the number of attendees, as wellas add or delete events. This course also demonstrates how to copy a package to another date or block.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Catering Packages0:03:42Book a Catering Package0:06:42Adding Inclusive and Non-Inclusive Resources0:04:44Updating Number of Attendees0:03:59Adding and Deleting Events0:09:04Copy a Package to Another Date0:03:56Copy a Package to Another Block0:02:37Multi Day Packages0:03:05Multiple Catering Packages per Day0:05:15Timing Total0:43:0413 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 15: StationeryCourse DescriptionStationery is a course designed for learning how to manage various customizable reports used for sales andcatering bookings. This course contains lessons on generating proposals and contracts using the word merge orXML publisher features. You will also learn how to generate pro forma invoices and the group rooms’ reservationsheet. This course also demonstrates how to print banquet event orders (BEO) from the block, event, or resourcelevel.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Stationery0:03:14Word Merge – Proposals and Contracts0:08:33XML Publisher Word Merge – Proposals and Contracts0:03:18Pro Forma Invoice0:06:18Group Rooms Reservation Sheet/Group Resume0:03:00Banquet Event Order (BEO) – Print from Block0:12:14Banquet Event Order (BEO) – Print Event / Resource Level0:05:35Banquet Event Order (BEO) – Batch Printing0:01:46Timing Total0:43:5814 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 16: Event PostingCourse DescriptionEvent Posting is a course designed for learning how to manage the various features used to post charges for acatering event. This course contains lessons on checking in a posting master, verifying charges before posting,posting revenue, making adjustments, and routing charges to another window or room. This course alsodemonstrates how to generate banquet checks and folios.Course ContentThe following lessons are contained in this course:Course ContentTimeIntroduction to Event Posting0:03:11Checking in a PM0:04:25Room Routing0:06:01Changing Status to Actual0:01:46Verifying before Posting0:08:13Posting Revenue0:04:47Generating Banquet Check and/or Folio0:05:53Adjustments0:05:08Checking out a PM0:01:49Closing Cashier0:01:35Timing Total0:48:2115 ORACLE HOSPITALITY ELEARNING FOR OPERA SALES & CATERINGCURRICULUM AND COURSE DESCRIPTIONSCOPYRIGHT 2017, ORACLE AND/OR ITS AFFILIATES.ALL RIGHTS RESERVED
OPERA S&C 17: Advanced Events (Optional)Course DescriptionAdvanced events is a course designed for learning how to manage events. All of these features are OPTIONA
Oracle Hospitality eLearning delivers fast, cost-effective, and valuable training on OPERA products. Oracle Hospitality eLearning Overview » Oracle Hospitality eLearning is utilized in more than 35 countries around the globe. » There are more than 1,600 active OPERA eLearning sites. This includes Hotels, Resorts, and Educational Institutions.
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