And Store Feature - 2010210

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Movie DownloadThis feature is available on select devices featuring VUDU. In order to use this feature, your VUDU devicemust be connected to the Internet.SummaryThe Movie Download feature allows you to download a movie to the hard disk drive built into yourVUDU device. Once downloaded, you can then watch the movie directly from the hard disk, withouthaving to stream it over the Internet.Downloading a MovieYou may download a movie immediately after purchasing it or at any time after you have purchased it.Purchasing and DownloadingIn order to purchase a movie and begin downloading it immediately, please follow these steps:1) Select “Buy Movie” from the Movie Details page2) Select the movie video quality (SD, HD and HDX) that you would like to own. The download featureis only available for movies that you select to “own” on VUDU.3) Once you purchase the movie, you will be presented with several options, select “Download andWatch Later”. Your movie will begin downloading.Download and Watch LaterIf you wish to watch the movie now, you can begin watching the moving immediately by selecting“Watch” from the movie details page. The downloading of movies is suspended while you are watchingvideo on VUDU.

Downloading a Movie You Already OwnIf you have already purchased a movie and wish to download it, please follow these steps:1) Select “Manage Download” from the Movie Details page for the movie you wish to download2) Select “Add XXX for Download”, where XXX indicates the video quality (SD, HD and HDX) that youwish to download.Add SD for DownloadThis will add the selected movie to your download queue. The movie will download after all moviespreviously added to the queue finish downloading.Managing Your Download QueueIf you have added multiple movies to your download queue using the steps above, they will download inthe order in which they were added. If you wish to move a movie to the top of the queue, so that itdownloads first, please follow these steps:1) Select “Manage Download” from the Movie Details page for the movie you wish to move to the topof the queue2) Select “1: Start XXX Now”, where XXX indicates the video quality (SD, HD and HDX) of the movie thatyou wish to move to the top of your download queue. If you have purchased more than one videoquality of a given movie, the number preceding the “Start XXX Now” may be 1, 2 or 3.This will move the selected video quality of the selected movie to top of the download queue.

Manage DownloadDeleting Downloaded MoviesYour hard disk drive only has a limited amount of space available to store movies. If you run out of diskspace to download additional movies or you simply no longer wish to keep a copy of a movie on yourhard disk, please follow these steps to delete it:1) Select “Manage Download” from the Movie Details page for the movie you wish to delete from thehard disk2) Select “Delete XXX from Disk”, where XXX indicates the video quality (SD, HD and HDX) that youwish to deleteDelete from Disk

You will be able to download the movie again simply by repeating the process under “Download a MovieYou Already Own”.Frequently Asked QuestionsWhen does a movie download?In order to download a movie to your VUDU device with a hard disk drive, your device needs to be:1) Turned on2) Connected to the Internet3) Running the VUDU application4) Not playing any other video streaming from the InternetHow do I know whether a movie is downloaded?On the Movie Details page, the area highlighted below indicates whether a movie is currentlydownloading and how much of the movie has been downloaded according to the key below.Download Status IndicatorKey:Check Mark Movie has been purchased, but not downloadedPending Download (Blue) movie is queued for downloading, but not currently downloadingPending Download (Green) movie is downloading0‐100% (Blue) x% of movie has downloaded, but movie is not currently downloading0‐100% (Green) x% of movie has downloaded, movie is currently downloadingRed Any text in red indicates an error, please see below for additional information.

TroubleshootingIf the download status indicator for a movie appears in red, this indicates an error in the downloadprocess. In order to learn more about the error, please select “Manage Download” for the movie withthe error.Error MessageThere was not enough space leftto download this movie. Pleasedelete some other movies andtry again.Error TypeInsufficient Disk SpaceSolutionRemove other downloadedcontent to create additionalroom.Download failed to start. Thiscan happen when there is nomore space.Insufficient Disk Space orDownload ErrorRemove other downloadedcontent to create additionalroom.OrCheck the network connectionwith VUDU by attempting tostream a trailer or other freecontent. If the problem persists,content VUDU Customer Care at1‐888‐554‐VUDU (8838)An error occurred whileattempting this download.Download ErrorCheck the network connectionwith VUDU by attempting tostream a trailer or other freecontent. If the problem persists,content VUDU Customer Care at1‐888‐554‐VUDU (8838)A network problem caused thisdownload to fail.Stalled DownloadCheck the network connectionwith VUDU by attempting tostream a trailer or other freecontent. If the problem persists,content VUDU Customer Care at1‐888‐554‐VUDU (8838)

2) Select “Add XXX for Download”, where XXX indicates the video quality (SD, HD and HDX) that you wish to download. Add SD for Download This will add the selected movie to your download queue. The movie will download after all movies previously added to the queue finish downloading.

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