AWS Conformity Assessment

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AWS Conformity AssessmentReport for:Coca Cola HBC Hrvatska d.o.o.LR reference:AWS referencenumber:Assessment dates:Assessment location:Assessment criteria:Assessment team:Assessment type:Single site/ Multi-site/Group site:LR office:PIR0361689/ 3216964AWS-00031710-11/12/20201 Milana Sachsa, Zagreb 10000, CroatiaAWS Standard Version 2, 22/03/2019Artemis PapadopoulouInitial assessmentSinglePiraeus

Contents1.Executive report . 32.Introduction . 43.AWS Standard Requirements Checklist - Detailed . 64.Stakeholder interviews . 345.Conformity Assessment Findings Log – AWS standard . 356.Next visit details . 387.Audit Programme/Plan . 398.Certificate details . 409.Report explanation . 41AttachmentsThis report was prepared by:This report was presented to and accepted by:Name:Artemis PapadopoulouName:Željka NemanićJob title:AWS Lead AuditorJob title:BU Sustainability Manager03/12/2019 Version 4thPage 2 of 42

1. Executive reportAssessment outcome & AWS certification level:Choose from one of the following options:1) Recommendation for issuance of the certificate2) Recommendation for continuation of the certificateChoose from one of the following options:1) AWS Core2) AWS Gold3) AWS Platinum CertifiedAreas of weaknesses/ opportunities for improvement:The plant is advised to focus on obtaining information about its stakeholders’ water challenges andon obtaining and disclosing their feedback regarding the company’s water management andperformance.Re-evaluation of AWS certification level (if applicable):Choose from one of the following options:1) recommendation for an ‘upgrade’ in certification level2) recommendation for a ‘downgrade’ in certification level03/12/2019 Version 4thPage 3 of 42

2. IntroductionAWS responsible person:Željka Nemanić, BU Sustainability ManagerAWS responsible person contact details:Office telephone: 385 1 2480 239Mobile telephone: 385 91 2322 864Email:zeljka.nemanic@cchellenic.comScope of the assessment (including all locations & facilities visited):CCH Zagreb plant (no on-site visit, due to COVID-19 restriction measures)NOTE: The site has been visited in previous occasions, in the framework of EWS assessment.Description of the catchment:Sava RB is an important river basin of SE Europe with a total surface of 97.713,20 km² and one ofmost important sub-basins of the Danube river with 12% of total water quantity to the Danube riverbasin. Croatia covers a total area of 56,542 km² and 45.2% of the country lies within Sava basin.85% of the inhabitants of Croatia live within Sava river basin. The Sava rises in the mountains ofwestern Slovenia, and passes through the lowlands of Croatia before forming the border between03/12/2019 Version 4thPage 4 of 42

Croatia and Bosnia & Herzegovina. Continuing through Serbia, it reaches its confluence with theDanube in Belgrade (with an average flow of 1,564 m³/sec). Its main tributaries are Krka inSlovenia, Kupa in Croatia, Una, Vrbas and Bosna and Drina in Bosnia and Kolubara in Serbia.The Site is located in the upper part of the Sava river (Gornja Sava).The Petruševec well field (wells of the Municipal Water Supplier, from which water to the plant isprovided) is located south of the industrial zone Žitnjak. The wells extract water from an alluvialaquifer of two hydraulically connected sand and gravel layers. The alluvial aquifer is hydraulicallyconnected to the Save River. The well field is surrounded by small villages, agricultural land,railway and the Sava River. Operation started in 1987. Today, the well field consists of 8 wells ofwhich 6 wells are in operation.Summary of shared water challenges:Water quality and quantity/ protection of groundwater and surface water from pollutionEffluent quality/ Good operation of the WWTPImprovement of environmental impact in the society and communities/ work on environmentaland water protection programsGeneral information about the site’s operations:--The bottling activity in Zagreb plant started in 1968. In 2000, the plant was fully refurbished.Range of products: CSD (Coca-Cola, Coca-Cola Zero, Fanta, Sprite, Schweppes)3 production lines: 2 PET lines and 1 RGB lineIn 2019, the basic equipment of RGB was fully replaced. This resulted in significant reduction ofwater, energy and chemical consumption. Also, in March 2019, the mixer, filler, rinser andcapper of PET2 were also replaced with more efficient ones.Number of employees: 86Annual production volume (2019): 160.433.727 lt of beverageThe plant is located in the basin of Sava riverMunicipal water is used for all purposes.The wastewater, as well as the rain water, is discharged to the municipal sewage system (finaldestination: Sava river).Audit attendees:NameNives OzegDrago PisonicZeljka NemanicKarlo TomasicBranka Blatt. MandicSamira MekicDenis RadicDarko HanzicJelena SlavujevicAleksandar Pogac03/12/2019 Version 4thJob titleBU Supply Chain ManagerPlant ManagerBU Operational QSE ManagerProduction ManagerQA ManagerBU Quality Systems & QAManagerHSE SupervisorContinuous ImprovementCoordinatorPA&C Sustainability &Community SupervisorMaintenance ManagerCompanyCCH BU AdriaCCH Zagreb plantCCH BU AdriaCCH Zagreb plantCCH Zagreb plantCCH BU AdriaCCH Zagreb plantCCH Zagreb plantCCH BU AdriaCCH Zagreb plantPage 5 of 42

3. AWS Standard Requirements Checklist - DetailedCriterion #Indicator #Conformance(YES/NO)Level of nonconformance(OBS, Minor,Major)Audit trails/ objective evidenceSTEP 1 GATHER & UNDERSTAND1.1 Gather informationto define the site’sphysicalscope for waterstewardship purposes,including:its operationalboundaries; the watersourcesfrom which the sitedraws; the locations towhich the site returnsits discharges; and thecatchment(s) that thesite affect(s) and uponwhich it is reliant.1.1.1 The physical scope of the site shall be mapped,considering the regulatory landscape and zone ofstakeholder interests, including:- Site boundaries;- Water-related infrastructure, including pipingnetwork, owned or managed by the site or its parentorganization;- Any water sources providing water to the site thatare owned or managed by the site or its parentorganization;- Water service provider (if applicable) and itsultimate water source;- Discharge points and waste water service provider(if applicable) and ultimate receiving water body orbodies;- Catchment(s) that the site affect(s) and is reliantupon for waterYESDraft CCH Zagreb SVA-SWPP 2019 (map with wells,information about the catchment area and themunicipal wells)Zagreb plant municipal water source mapE-mail by Vodoopskrba I odvodnja d.o.o. (the PublicWater Company) regarding their water management(1.10.2019)Drainage map of the plant (last update: 2008)Work instructions for WWTP (description of theoperational steps and technical characteristics of theWWTP, final destination of effluent)-14.12.2016Study by Institut IGH d.d. in 2015 (information ofpipelines, hydrogeology of the Petrusevec area,origin of the water, etc.)The sources of the water, from which the plant isprovided of, are situated in the area of Petrusevec (6wells from 36-46 m depth, total capacity: 1400 l/s, 80%utilization, thick clay layer-no risk of contamination, theorigin of the water is from Sava river which is infiltrated,good quality of water)Municipal water is used for all purposes. Water used inproduction is treated in the WT while water for sanitarypurposes, in the canteen and for fire-fighting is usedwithout further treatment. Meters are in place for themonitoring of the water used, recycled and discharged.03/12/2019 Version 4thPage 6 of 42Scoring(delete ifNA)

Zagrebačke otpadne vode (ZOV), the MunicipalWastewater Sewage Company, is located in the Savariver Basin.The final recipient of the effluent is Sava river.The catchment area is the upper Sava river basin.1.2 Understandrelevant stakeholders,their waterrelatedchallenges, and thesite’s ability toinfluence beyond itsboundaries.1.2.1 Stakeholders and their water-related challengesshall be identified. The process used for stakeholderidentification shall be identified.This process shall:- Inclusively cover all relevant stakeholder groupsincluding vulnerable, women, minority, andIndigenous people;- Consider the physical scope identified, includingstakeholders, representative of the site’s ultimatewater source and ultimate receiving waterbody or bodies;- Provide evidence of stakeholder consultation onwater-related interests and challenges;- Note that the ability and/or willingness ofstakeholders to participate may vary across therelevant stakeholder groups;- Identify the degree of stakeholder engagementbased on their level of interest and influence.YESMinor1220APP01List of stakeholders (degree of engagement basedon their level of interest and influence, current andpotential degree of influence, description of interestand interaction, water-related challenges, commonwater-related challenges, supporting evidence/source of information)Stakeholders: Municipal Water supplier, CroatianWaters, municipal WWTP, Ministry of Economy andSustainable development, neighbour dairy industry,Croatian Public Health Institute, local community, maincontractors working in the plant (Warehouse andcleaning activities), employees, NGO’s, TCCCData obtained from official websites/ CSR reports ordirectly from the stakeholder e.g. from the WaterSupplier (questionnaire 2019)o Meetings of PA&C Department with the Ministry ofAgriculture and the International Sava RiverCommission are held every year, regarding theinitiatives ‘’Our Beautiful Sava’’ and ‘’From sourceto sea’’.o The presentation of the sustainability report to keystakeholders was performed on the 22th of October2018.o On-line survey to external stakeholdersdetermination of the material issues with impact toenvironment, society and market (waterstewardship is amongst them) for the CSR report2019o Communication with WWTP provider for the03/12/2019 Version 4thPage 7 of 42

determination of fee (end of 2019)o Agreement with ECOLABminimizationwork together in waterCokepartnershipe-brochureofECOLAB(commitment to help the CC plants in waterreduction, examples of good practices for watersaving, etc.)1.2.2 Current and potential degree of influencebetween site and stakeholder shall be identified,within the catchment and considering the site’sultimate water source and ultimate receiving waterbody for wastewater.1.3 Gather waterrelated data for thesite, including:water balance; waterquality, ImportantWater-Related Areas,water governance,WASH; water-relatedcosts, revenues, andsharedvalue creation.1.3.1 Existing water-related incident response plansshall be identified.YESYESSee above.IMCR procedure (last validation in July 2019 byTCCC and CCH Group with score 86% for Adria BU)The IMCR meetings are held in a quarterly basis.Operation plan for water and soil pollution(preventive measures in case of chemicals’leakages, WWTP breakdown, impacts, location,risks, responsible persons, mitigation actions,equipment used, communication of an incident toinvolved stakeholders)-last update: 10.2017Operation plan for environmental intervention(internal and external communication, worst-casescenarios per hazardous material and impacts,involved employees, drills’ conduction, mitigationactions, analysis and report of an incident, evaluationof consequences)Storm water protection plan (potential sources ofpollution, responsible persons, risk assessment,preventive measures)Annual review of the plans or more often in case of achange (e.g. in legislation, infrastructure, etc.).Annual drills are performed for the evaluation of theplant’s emergency preparedness (the last one wasperformed on 22.05.2020, scenario: leakage of03/12/2019 Version 4thPage 8 of 42

hydraulic oil in HUSKY machine)1.3.2 Site water balance, including inflows, losses,storage, and outflows shall be identified and mappedYESWater map-water balance Zagreb 2020 (location offlow meters, total incoming, uses of raw, chlorinatedand treated water, discharged water)Weekly monitoring and monthly reporting of the watervalues.3 on-line measurement points with alarm, which isactivated in case of leakages.The upgrade of the water monitoring is on-going.Water balance scheme-incoming, cooling towers(evaporation), production, reused/ recycled water,process and sanitary wastewaterRecycled water in 2019: 36059 m3Difference between incoming-outgoing water: 5%approximately1.3.3 Site water balance, inflows, losses, storage, andoutflows, including indication of annual variance inwater usage rates, shall be quantified. Wherethere is a water-related challenge that would be athreat to good water balance for people orenvironment, an indication of annual high and lowvariances shall be quantified.1.3.4 Water quality of the site’s water source(s),provided waters, effluent and receiving water bodiesshall be quantified. Where there is a water-relatedchallenge that would be a threat to good waterquality status for people or environment, anindication of annual, and where appropriate, seasonal,high and low variances shall be quantified.YESYESSee above.Website of Vodoopskrba I odvodnja d.o.o (analysisof raw water from the different well fields for the year2019)-the quality of water is within legal limitsMonthly report of raw water, October 2020Monthly and annual extensive analysis of Petrusevecwater by the Croatian Institute of Public Health(physicochemical, pesticides, HC, metals,microbiology)Annual analysis of raw water (according to legalrequirements) by HZJZ lab (e.g. on 5.10.2020)micro, pesticides, metals, physicochemical analysis,03/12/2019 Version 4thPage 9 of 42

radioactivity testMonthly analysis of raw water (according to legalrequirements) by HZJZ lab (e.g. in 28.10.2020)micro and basic physicochemical analysisAnnual analysis of raw water by Eurofins lab(27.10.2020)-physicochemical, organoleptic, metals,pesticides, microbiological, etc.Parameters measured according to legal requirements(before treatment): temperature, pH, solid material,BOD, COD, copper, free chlorine, total chlorine, TN,TP, chlorides, AOX, TSSAdditional parameters measured according to KORErequirements (after treatment): Al, Fe, Pb, Cr, Cd, N,sulphates, oil & greaseQuarterly analysis of process wastewater accordingto legal and KORE requirements by HZJZ lab (thelast one was conducted on 19.11.2020Internally analysis at a daily basis (COD, BOD, TN,TP, pH, TSS, temperature, flow) e.g. for period of26.10-30.10-20202020 WWTP statistics.xls (trend of BOD, COD, pH,TN, TP, TSS during the years)-all parameters arewithin legal limits but some exceedances of theparameter TN, according to KORE limits, were noted(mainly in the months March, April and May).Work instructions for WWTP (description of theoperational steps and technical characteristics of theWWTP)-28.09.2018All water streams lead to the municipal WWTP.Sanitary water goes to the municipal sewage network ina separated pipeline.1.3.5 Potential sources of pollution shall be identifiedand if applicable, mapped, including chemicals used orstored on site03/12/2019 Version 4thYESApproved list of chemicals used in the plant (name,storage area, supplier, active substances, Hphrases, CAS no, purpose and area of use, usedconcentration, obligation to report it to the ToxicologyPage 10 of 42

Institute, flammable,substances)mainpollutants,priorityWeekly inventory of chemicals by ECOLABSmall quantities are stored in the premises (for theweekly production). The plant cooperates closely withECOLAB for the supply of required chemicals.No new chemicals were introduced in period 20172020.Some main pollutants have been identified in thechemicals used (Nitrates, phosphates and iron) but notany priority substances. Also, the plant uses 17chemicals, for which the annual consumed quantity isrequired to be reported to the Toxicology Institute,according to the local law.Risk areas in the plant (storage of chemicals andhazardous waste)-description of the substances andtheir location in the plantDrainage map of the plant (sanitary, process andstorm water drainage system)In case of an incident, the hazardous materials will endup in the plant’s WWTP (if they are located inside thebuildings) or in the rainwater drainage system (if theyare located outside). All water streams end up at themunicipal sewage system. Final destination of theeffluent is river Sava (output of municipal WWTP).1.3.6 On-site Important Water-Related Areas shall beidentified and mapped, including a description oftheir status including Indigenous cultural values.1.3.7 Annual water-related costs, revenues, and adescription or quantification of the social, cultural,environmental, or economic water-related valuegenerated by the site shall be identified and used toinform the evaluation of the plan in Version 4thYESYESNo on-site IWRA.OPEX 2020 projects (further optimization of the RGBline, expected water saving in total: 1700 m3/ y).CAPEX 2019, Filler & bottle washer replacementAdria (energy and water saving, maintenance costreduction, etc.)Page 11 of 42

Energy and water projects 2019-2021 (CIPoptimization-completed in May 2019, estimated watersaving: 500 m3/ year, replacement of RGB bottlewasher in 2019 with water saving: 2000 m3/y,reduction of the number of cleaning, water saving:200 m3/y, RGB optimization-postponed for 2021, CIPharmonization- reduction of rinsing steps till 2021True cost of water Zagreb plant 2019 (energy fees,waste/ wastewater disposal, chemicals, others):2.99euro/ m3True cost of water is taken into consideration at theCAPEX projects.1.3.8 Levels of access and adequacy of WASH at thesite shall be identified.YESThe tap water is potable. Separate toilets/ showers/lockers for women and men in production, canteen,separate WC for the driversLayout of plantGNP procedure for Zagreb plant (hygiene program,washing stations in the production with soap andpaper towels, 1 toilet every 10 employees,availability of hot and cold water, periodical checksof the WASH in the plant, etc.)GNP inspections of the hygiene condition andpractices followed in the plant1.4 Gather data on thesite’s indirect wateruse,including: its primaryinputs; the water useembedded in theproduction of thoseprimaryinputs the status of thewaters at the origin oftheinputs (where they canbe identified); and03/12/2019 Version 4th1.4.1 The embedded water use of primary inputs,including quantity, quality and level of water riskwithin the site’s catchment, shall be identified.YESList of suppliers of raw and packaging materials withcatchment areas, water stress level, info about theirwater management and certification (An e-mail wassent to 28 suppliers;16 of them have replied aboutthe water management in their facilities)Projection for CCH plants in water stress area by2025The suppliers have been classified according to theirlocation (current and future water stress, futureseasonal variability, future water supply, future waterdemand)-4 out of 12 are situated in a medium to highrisk areas, the rest are situated in areas with low toPage 12 of 42

waterused in out-sourcedwater-related services.medium water risk. 9 out of 12 are ISO 14001 certified.One of them, ECOLAB, has issued a CSR report.Suppliers/ service

AWS Conformity Assessment Report for: Coca Cola HBC Hrvatska d.o.o. LR reference: PIR0361689/ 3216964 AWS reference number: AWS-000317 Assessment dates: 10-11/12/2020 Assessment location: 1 Milana Sachsa, Zagreb 10000, Croatia Assessment criteria: AWS Standard Version 2, 22/03/2019 Assessment team: Artemis Papadopoulou Assessment type: Initial assessment

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