Operational Planning Guidelines For Local Disaster .

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Operational Planning Guidelines forLocal Disaster Management Groups

The State of Queensland (Department of Emergency Services) [2006]Copyright: Department of Emergency Services (DES) materials are protectedby copyright law. Copyright of DES materials resides with the State ofQueensland. Apart from any fair dealing for the purpose of private study,research, criticism or review, as permitted under copyright legislation, no partmay be reporoduced or re-used for any commercial purposes whatsoeverwithout written permission of the DES Copyright Administrator, Director,Information Services, Department of Emergency Services.If you would like to request permission to reproduce or re-use DES materialsplease email webmaster @emergency.qld.gov.au.Disclaimer: These materials have been prepared as a guide only and shouldnot be taken as definitive advice on the subject. The Department ofEmergency Services accepts no responsibility for the completeness or accuracyof this information.

AcknowledgementsThis document has been compiled as a result of broad research and consultation, including current Australian andinternational planning documentation, the conduct of numerous development workshops, and the collaboration ofselected disaster management practitioners.The following is a representative sample of the research and consultation undertaken:Australian and International Agencies/Organisations/DocumentsAustraliaEmergency Management Queensland personnelLocal Disaster Management Groups:Brisbane, Burdekin, Caboolture, Cairns, Douglas, Gold Coast, Hervey Bay, Hinchinbrook, Ipswich, Johnstone,Logan, Mackay, Mareeba, Nebo, Pine Rivers, Redcliffe, Redland, Sarina, Townsville/Thuringowa, WhitsundayDistrict Disaster Management Groups:Brisbane, Gold Coast, Logan, Maryborough, TownsvilleEmergency Management AustraliaQueensland Health (Tropical Population Health Unit Disaster Plan)New South Wales State Emergency ServiceVictoria State Emergency ServiceFire and Emergency Services Authority, Western AustraliaCanadaBritish Columbia Provincial Emergency Program (Canada)Canadian Center for Emergency PreparednessUnited KingdomCivil Contingencies Secretariat – UK ResilienceLondon Emergency Services Liaison PanelUSASanta Rosa County (Florida) Comprehensive Emergency Management PlanLewis County (Washington) Comprehensive Emergency Management PlanState of Arizona Emergency Response and Recovery PlanCity of New Bedford (Massachusetts) Emergency Management PlanIberville Parish (Louisiana) All Hazard PlanUS Office of Foreign Disaster AssistanceInternational Association of Emergency ManagersNational Emergency Management AssociationFederal Emergency Management AgencyAmerican Red CrossFlorida Division of Emergency ManagementTexas Department of Public SafetyNew ZealandMinistry of Civil Defence and Emergency Management (NZ)IndividualsMr Peter Roberts, PBR Support Pty Ltd, InnisfailProfessor Geoffrey Boughton, Curtin University of Technology, Western Australia

AmendmentsThe document will be amended by the provision of complete replacement or new sections, as ionNameSignature

Document FormatDisaster management is an ever evolving discipline, and better ways of addressing issues are identified on a regularbasis.In order to enable new information to be included as it becomes available, this document has been designed for ease ofamendment. The document has been formatted in sections, and should amendment become necessary, the entiresection will be replaced.Document SectionsIntroductionHow to use these GuidelinesRoles and ResponsibilitiesActivation of the LDMGDisaster Coordination CentreFinancial ManagementCommunity SupportEvacuationEvacuation Centre ManagementImpact AssessmentLogisticsMedical ServicesPublic HealthPublic Information and WarningsPublic Works and EngineeringRescueRe-Supply OperationsTransport

IntroductionAimThe aim of the Operational Planning Guidelines is to assist Local Disaster Management Groups to step through asystematic process to develop a functional operational planning regime.AuthorityThese Guidelines have been developed in accordance with the provisions of the Disaster Management Act 2003: Section 63, which provides for guidelines about disaster management plans Section 30, which provides for the establishment and functions of Local Government Disaster ManagementGroups, including “to manage disaster operations in the area under policies and procedures decided by theState group”. Section 57, which provides for the disaster management plans being consistent with the Guidelines.Application of the GuidelinesAdherence to these Guidelines will provide a consistent approach throughout the State. This is particularly importantgiven the level of mobility of both Local Government and Emergency Services personnel. When personnel move ontransfer from one area to another, it will enable a seamless transition if the disaster management planning processes arethe same.These guidelines have been developed to address universal operational requirements across Queensland. It is accepted,however, that in some areas of the State, alternative approaches will be used to achieve the same operational end state.Notwithstanding, it is a requirement that any alternative approach adequately covers the issues addressed in thisdocument.It is also accepted that in some areas, support from the District level of the disaster management system may take sometime to materialise, because of distance, isolation or climatic conditions. In many rural and remote areas, therefore,there is a need for a greater level of self-reliance.ParticipantsDisaster management planning is not solely the responsibility of Local Government and the Department of EmergencyServices, represented by Emergency Management Queensland. It is a joint responsibility held by all member agenciesof the Local Disaster Management Group (LDMG), and each member agency has a vital role to play in the provision ofan appropriate operational response to any event impacting upon the community.If an agency has agreed to accept the functional responsibility for a particular operational activity, it is then responsiblefor coordination of the development of the Operational Plan for that activity. Agencies who have a ‘Support Agency’role will provide assistance in the plan development.It is important that the local capacity of the various agencies is the basis for operational planning at the local level.Hierarchy of PlansStrategic Policy FrameworkÆState Disaster Management PlanDistrict Disaster Management PlansDisaster Management Planning GuidelinesÆLocal Disaster Management PlansOperational Planning GuidelinesÆLDMG Operational PlansIndividual Agency Response Plans

How to use these guidelines to develop your Operational PlansFor each individual Operational Plan, the document is split into a number of segments.A. Context and Assumptions, which introduces the operational function to be addressed, and providescommentary on the need for related planning, along with any special issues which may be relevant.B. The following table, which will essentially become a template for the Operational Plan. It is envisaged thatthe completed plans will consist of a series of these completed tables, with appropriate reference to specificdocuments as onsibility:Completion/ReviewDate23 / /Purpose:4Support Agencies5Introductory Statement (Optional)6ElementIssues to be addressed7878Legend:1.The function to be addressed in the Operational Plan.2.The Local Disaster Management Group agency which has agreed that it has the responsibility for thefunction during an event, and therefore is the most appropriate agency to take the functional responsibilityfor the development and maintenance of the Operational Plan. The Guidelines indicate the usual leadagency for each function, but this should be reviewed by your LDMG to ensure that it is appropriate foryour jurisdiction3.The date for the initial completion of the development of the Operational Plan, which is then extended tothe date for the next review of the Plan4.A brief description of the purpose of the Plan.5.A list of Local Disaster Management Group agencies, along with other agencies from within thecommunity which may assist in either the development of the Plan, or have an operational involvementupon activation of the Plan.6.Optional introductory statement about the content of the Plan7.A brief description of items of importance (elements) in the development of the planning process.8.A breakdown of the components of the content listed in (7), detailing the specific issues which need to beaddressed.

C. The Operational Checklist:TaskCommenced12Responsible Organisation3Responsible Officer4Contact NumbersPhMob5FaxCompletedComments67The Operational checklist is designed for use during activations, to record actions taken, and theagency/officer responsible for the actions.It is anticipated that the checklist would be utilised by the Executive Officer of the LDMG, or in largeroperations, the Tasking/Operations Officer.Legend:1.The specific operational task to be undertaken.2.The date and time of commencement of the task.3.The agency to which the task has been delegated.4.The specific officer in the agency.5.Contact numbers for the officer.6.The date and time of completion of the delegated operational task.7.Optional comments.Use of the checklist will ensure that all operational contingencies which have been planned for have beenexecuted, and will provide an invaluable tool in the post-event review of activities undertaken.

Roles and responsibilities of participating agenciesAll agencies should be involved in the formulation of the Local Disaster Management Strategies.Traditionally accepted roles and responsibilities of various agencies are included in the document. These are agenciescommonly represented on Local Disaster Management Groups throughout the State.Some of the roles andresponsibilities listed are enshrined in legislation, while others have developed through practice or in response tocommunity expectations.The roles and responsibilities enumerated in this section are seen as an extension of the normal day to day business ofthe agencies involved. It is to be remembered that no organisation will normally be required to be involved in anyactivity which is not related to that agency’s core business.This section is representative of the usual agencies which will be involved in disaster management arrangements at thelocal level. There will be a myriad of agencies involved to differing degrees in various Local Government areas, andthe roles and responsibilities of each agency should be agreed to by all concerned.AgencyRoles & Responsibilities Maintenance of the Local Government function (via Local GovernmentBusiness Continuity Contingency Planning) Maintenance of normal Local Government services to the community: Water Sewerage Refuse disposal Public health Animal control Environmental protection Maintenance of a disaster response capability Maintenance of telemetry and warning systems Collection and interpretation of information from telemetry systems,conjointly with Bureau of Meteorology Development of the comprehensive Local Disaster ManagementPlanning strategies Design and maintenance of a public education/awareness program Design, maintenance and operation of a Local Disaster CoordinationCentre, including the training of sufficient personnel to operate theCentre Coordination of support to response agencies Reconnaissance and impact assessment Provision of public information prior to, during and following disasterevent impacts Recommendations re areas to be considered for authorised evacuation(See Storm Tide Warning-Response System Handbook, whereappropriate)Local GovernmentLocal Disaster ManagementGroup (LDMG)

Public advice re voluntary evacuation. Storm Tide Warning Handbook(State Disaster Management Group / Bureau of Meteorology) – moreappropriately the role of the DDC for storm tide only Identification, resourcing, staffing and operation of Evacuation Centres Provision of locally based community support servicesThe role of EMQ, with respect to disaster management, is to provide adviceand assistance to all agencies and committees within the Queensland disastermanagement system, and administrative and executive support to the StateDisaster Management Group (SDMG).EMQ is responsible for: The overall management of Queensland’s disaster management system onbehalf of the SDMG Provision of coordination, policy, planning and operational advice andassistance to disaster managers at all levels of the State’s disastermanagement systemEmergency ManagementQueensland (EMQ) Coordination of State and Commonwealth assistance for disastermanagement and disaster operations Provision of management, administrative, equipment and training supportto the State Emergency Service Facilitation of a comprehensive approach to disaster management Coordination of the provision of disaster management training Facilitation of the development and maintenance of the State DisasterManagement Plan on behalf of the SDMG Operation and maintenance of the State Disaster Coordination Centre(SDCC).Queensland Police Service(QPS) Preservation of peace and good order Prevention of crime Security of any site as a possible crime scene Investigation of the criminal aspect of any event Coronial investigation procedures Traffic control, including assistance with road closures and maintenanceof road blocks Crowd management/public safety Coordination of search and rescue (See State Rescue Policy) Security of evacuated areas Registration of evacuated persons (activity undertaken by Red Cross,where they have a presence)

Queensland FireService (QFRS)&RescueQueensland Ambulance Service(QAS)State Emergency Service (SES) Fire control Fire prevention Rescue of trapped persons (see State Rescue Policy) Specialist Urban Search and Rescue Assist in pumping out of flooded buildings Assist in clean-up of flood affected buildings Management of hazardous material situations Provision of Material Safety Data Sheet information relative to hazardousmaterials Provision of expert advisory services, through the QFRS Scientific Unit Assessment, treatment and transportation of injured persons Assistance with evacuation (for medical emergencies) Provision of advice regarding medical special needs sectors of thecommunity Assisting the community to prepare for, respond to and recover from anevent or disaster Public Education Rescue of trapped or stranded persons (see State Rescue Policy) Search operations for missing persons Emergency repair/protection of damaged/vulnerable buildings Assistance with debris clearance First Aid Traffic Control Short term welfare support to response agencies Assistance with impact assessment Assistance with communications Assistance with lighting Coordination of medical resources Public health advice and warnings to participating agencies and thecommunity Psychological and counselling services for disaster affected personsQueensland Health

On going medical and health services required during the recovery periodto preserve the general health of the community Maintenance of electrical power supply Advice in relation to electrical power Restoration of power Safety advice for consumers Inclusion of specific local industries, which are a major force in thecommunity. (e.g. large mining companies at Weipa, Mount Isa, etc),with particular emphasis on the response assistance that industry canprovide, via specialist resources, manpower etc Tourism organisations in areas such as the Gold Coast, Cairns, etc. canprovide valuable assistance in the coordination of accommodation, travel,etc for affected interstate and international touristsErgon / EnergexIndustry

Activation Of Local Disaster Management GroupContext and Assumptions The Executive Officer and individual members of the Local Disaster Management Group (LDMG) willmaintain situational awareness during ‘peak’ periods (such as bushfire, storm or cyclone season) and willmaintain a watching brief at all times. The LDMG may be required to be activated to coordinate the local response to a major event. The decision toactivate the disaster management system is dependent upon a number of factors, including the perceived levelof threat. There is a need to balance operational requirements with corporate acceptance – the ‘unnecessary’ activation ofthe LDMG (with its associated time and cost considerations) may result in diminished credibility of the disastermanagement arrangements, both within Local Government and participating organisations. Conversely, aninappropriate decision to not activate the LDMG may have social/community and political ramifications. The collaborative design and publication of a Standard Operating Procedure for the activation of the Groupshould result in a formalised process, understood and accepted by all parties.OperationalSupportFunction:ACTIVATION OFLOCAL cal GovernmentCompletion/ReviewDate/ /Purpose:To determine an activation process for the Local Disaster Management Group inresponse to a disaster eventSupport AgenciesAll member organisations of the Local Disaster Management GroupIntroductory CommentElementIssues to be addressed Who decides? Is it the Mayor, the CEO, the Chair of the LDMG, the ExecutiveOfficer of the LDMG, or someone else? On what authority?Initial Decision toActivate On what criteria? Request from a response agency? Request from the DDC?Because of a perceived need, relative to weather conditions?Because of aperceived need relative to an impending hazard impact? On whose advice? Trigger points Official warnings (BoM)? Requirement for evacuations?Initial Level ofActivationDecision to ActivateDisaster CoordinationCentre Executive members only? Full Group? Who decides? On what criteria?

On whose advice? Trigger pointsNB:It may be advantageous to develop an activation flowchart for your LDMG

Operational ChecklistReceive initial informationregarding the eventCommencedResponsible OrganisationResponsible OfficerConfirm the information froma different source, whereappropriateCommencedNotify the Chair of the LocalDisaster Management GroupCommencedResponsible OrganisationResponsible OfficerResponsible OrganisationResponsible OfficerActivate the Local DisasterManagement Group(Executive members only)CommencedActivate the Local DisasterManagement Group(Full Group)CommencedActivate the Local DisasterCoordination CentreCommencedResponsible OrganisationResponsible OfficerResponsible OrganisationResponsible OfficerResponsible OrganisationResponsible OfficerContact NumbersPhMobFaxContact NumbersPhMobFaxContact NumbersPhMobFaxContact NumbersPhMobFaxContact NumbersPhMobFaxContact dCompletedCompleted

Disaster Coordination CentreContext and Assumptions If the Local Disaster Management Group is activated, the Local Disaster Coordination Centre will also need tobe activated to manage the response support functions to the event. As with the activation of the LocalDisaster Management Group, there is a need to balance operational requirements with corporate acceptance –the ‘unnecessary’ activation of a Local Disaster Coordination Centre (with its associated time and costconsiderations) may result in diminished credibility of the disaster management arrangements, within bothLocal Government and participating organisations. The collaborative design and publication of a Standard Operating Procedure for the Local DisasterCoordination Centre should result in a formalised process, understood and accepted by all tCompletion/ReviewDate/ /Purpose:To determine standard operating procedures for the acti

Operational Planning Guidelines . Operational Support Function 1 Functional Responsibility: 2 3 / / Purpose: 4 Support Agencies 5 Introductory Statement (Optional) 6 Element Issues to be addressed 7 7 8 . C. The Operational Checklist: The Operational checklist is designed for use during activations, to record actions taken, and the .

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