TECHNICAL SERVICE BULLETIN 19-2346 2.0L EcoBoost - Coolant .

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Page 1 of 8TECHNICAL SERVICE BULLETIN2.0L EcoBoost - Coolant In Cylinders, White Exhaust SmokeAnd/Or Illuminated MIL19-234619 December 2019This bulletin supersedes 19-2208. Reason for update: Replace Awareness/Interim MessageModel:Ford2015-2018 Edge2017-2019 Escape2017-2019 FusionLincoln2017-2019 MKC2017-2019 MKZSummaryThis article supersedes TSB 19-2208 to update the parts list.Issue: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0LEcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition withor without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may includeP0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM).This may be due to coolant intrusion into the cylinder. To correct the condition, follow the ServiceProcedure steps to replace the long block engine assembly.Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of thefollowing criteria: One of the following vehicles:- 2015-2018 Edge- 2017-2019 Fusion/MKZ built on or before 8-Apr-2019- 2017-2019 Escape built on or before 16-May-2019- 2017-2019 MKC built on or before 18-Apr-2019 2.0L EcoBoost engine Presence of coolant in the engine cylinders, white exhaust smoke and/or a runs roughcondition with or without an illuminated MILNOTE: Part availability for this TSB is initially limited and Dealers may experience temporarybackorders that will be filled as quickly as possible. Dealers are requested to order parts onlywhen required to complete a customer vehicle repair.NOTE: Parts listed below, other than fluids and chemicals, come in a package of 1 and require 1individual piece unless otherwise p://www.fordservicecontent.com/Ford Content/vdirsnet/TSB/EU/ WTSB19-2346/US/E.1/3/2020

Page 2 of 8Engine Long Block - Refer To TheParts Catalog For The VIN SpecificApplicationW715618S437Package Contains 4Pieces, 4 Pieces RequiredEJ7Z-9448-B-BE8Z-6731AC-W716457S439Package Contains 4Pieces, 4 Pieces RequiredSubframe Bolts (Edge/Fusion/MKZ)7N5Z00812-APackage Contains 1 Piece,2 Pieces RequiredSubframe Bolts (Escape/MKC)W713095S403Package Contains 4Pieces, 4 Pieces RequiredTurbo Heat Shield Nuts (AllModels)W520103S403Package Contains 4Pieces, 2 Pieces RequiredTailpipe Fastener (Escape)W520103S442Package Contains 4Pieces, 2 Pieces RequiredTailpipe Fastener(MKC/Fusion/MKZ)1W714265S442Package Contains 4Pieces, 4 Pieces RequiredCatalytic Converter Fastener ue Converter NutsTurbo Gasket (All Models)Oil Filter Kit (All Models)Tailpipe Gasket (All Models)11112111Turbo To Catalytic ConverterGasket (All Models)1Package Contains 2Pieces, 2 Pieces RequiredTurbo Coolant Tube Washers (AllModels)1FT4Z6N652-DPackage Contains 1 Piece,5 Pieces RequiredTurbo Coolant Tube O-Ring (AllModels)5F2GZ6K679-A-Turbo Oil Supply Tube Washers(Edge) (Part Of Oil Feed Pipe Kit)1W715323S300Package Contains 2Pieces, Escape/MKCRequire 2, Fusion/MKZRequire 4BB5Z6C683-A-EJ7Z6N652-A-Turbo Oil Return Tube Gasket (AllModels)1FT4Z6N652-E-Turbo Oil Return Tube O-ring (AllModels)1W520214S442Package Contains 1 Piece,3 Pieces RequiredEngine Mount Nut (Fusion/MKZ)W520214S440Package Contains 2Pieces, 3 Pieces RequiredEngine Mount Nut (Escape/Edge)W520204S442Package Contains 4Pieces, 3 Pieces RequiredEngine Mount Nut (Escape/MKC)W710807S442Package Contains 4Pieces, 1 Piece RequiredTurbo Oil Supply Tube Washers(Escape/MKC/Fusion/MKZ)Turbocharger Oil Filter (All Models)Engine Mount Nut (All Models)Escape/MKC 1,Fusion/MKZ 213211http://www.fordservicecontent.com/Ford Content/vdirsnet/TSB/EU/ WTSB19-2346/US/E.1/3/2020

Page 3 of 8W717674S439Package Contains 4Pieces, 2 Pieces RequiredEngine Mount Bolt (All Models)1W716136S442Package Contains 4Pieces, 2 Pieces RequiredEngine Mount Bolt (Escape)W716516S442Package Contains 4Pieces, 2 Pieces RequiredEngine Mount Bolt/Stud AssemblyFastener (MKC)1W712961S450B-Steering Column Fastener (EdgeAnd 2017-2019 Fusion/MKZ Only)1W711137S442Package Contains 4Pieces, 1 Piece RequiredSteering Column Fastener(Escape/MKC)15F9Z-4682AAPackage Contains 1 Piece,Escape/MKC/FusionRequire 6, Edge Require 3PTU Bolt And Washer Assembly(AWD Only)F2GZ4682-APackage Contains 1 Piece,3 Pieces RequiredRDU Bolt And Washer Assembly(Edge AWD Only)3W712154S439Package Contains 4Pieces, 2 Pieces RequiredCenter Bearing Fastener(Fusion/MKZ/Edge - AWD Only)1W711806S442Package Contains 4Pieces, 4 Pieces RequiredCenter Bearing Fastener, BracketTo Body (Escape/MKC - AWDOnly)1W500020S442Package Contains 4Pieces, 2 Pieces RequiredCenter Bearing Fastener, BracketTo Center Bearing (Escape/MKC AWD Only)1W712503S440Package Contains 1 Piece,2 pieces RequiredStabilizer Bar Fastener(Fusion/MKZ/Edge)2W715135S440Package Contains 4Pieces, 2 Pieces RequiredStabilizer Bar Fastener(Escape/MKC)1W715623S439Package Contains 4Pieces, 4 Pieces RequiredFront Brake Caliper Bolts(Fusion/MKZ/Edge)1W715295S439Package Contains 4Pieces, 4 Pieces RequiredShock Mount Bolt (Edge Only)W715490S442Package Contains 4Pieces, 2 Pieces RequiredShock Mount Bolt (Escape/MKCOnly)W520216S440Package Contains 4Pieces, 4 Pieces RequiredShock Mount Nut (Edge Only)DL3Z19B596-B-A/C Compressor Gasket AndO-Ring (All Models)1DS7Z19B596-A-A/C Compressor Gasket AndO-Ring (All Models)1CCPZ3B477-BPackage Contains 1 Piece,2 Pieces RequiredWheel Bearing Hub Nut(Fusion/MKZ/Edge)2CCPZ3B477-GPackage Contains 1 Piece,2 Pieces RequiredWheel Bearing Hub Nut (EscapeFWD/MKC)2CCPZ3B477-CPackage Contains 1 Piece,2 Pieces RequiredWheel Bearing Hub Nut (EscapeAWD)2W500545S439Package Contains 4Pieces, 2 Pieces RequiredBall Joint Pinch Bolt(Fusion/MKZ/Edge)11Escape/MKC/Fusion6, Edge 3121http://www.fordservicecontent.com/Ford Content/vdirsnet/TSB/EU/ WTSB19-2346/US/E.1/3/2020

Page 4 of 8W520214S442Package Contains 1 Piece,2 Pieces RequiredW520214S440Package Contains 2Pieces, 2 Pieces Required4S4Z3N324-AA-DG9Z7G273-BPackage Contains 1 Piece,2 Pieces RequiredHalfshaft Washer (All Models)W718507S439Package Contains 4Pieces, 4 Pieces RequiredTransmission Support InsulatorBolts (Edge Only)1W520205S440Package Contains 4Pieces, 1 Piece RequiredTransmission Support InsulatorNuts (Edge Only)1W716200S437Package Contaisn 4Pieces, 1 Pieces RequiredTransmission Fluid Cooler TubeBolts (Edge Only)1W712146S437Package Contaisn 4Pieces, 1 Pieces RequiredTransmission Fluid Cooler TubeBolts (Fusion/MKZ/Edge Only)1W520215S440Package Contains 4Pieces, 2 Pieces RequiredTie Rod End Nut(Fusion/MKZ/Edge)1W716075S442Package Contains 4Pieces, 2 Pieces RequiredBall Joint Pinch Bolt (Escape/MKC)W520415S442Package Contains 4Pieces, 2 Pieces RequiredBall Joint Pinch Nut (Escape/MKC)EJ7Z9J323-B-W718059S442Package Contains 2Pieces, 2 Pieces RequiredHigh Pressure Fuel PumpFastenersAG9Z9P847-APackage Contains 1 Piece,4 Pieces RequiredFuel Injector ClipsAA5Z9E583-A-W500313S437Package Contains 4Pieces, 5 Pieces RequiredBG9Z9229-AKit Contains 4 Pieces, 4Pieces Required9L8Z6G004-E-1L5Z-6379AALower Ball Joint Nut (Fusion)Ball Joint Pinch Nut (Edge/MKZ)Halfshaft Retaining Strap(Fusion/MKZ/Edge)High Pressure Fuel TubeHigh Pressure Fuel Pump O-ringFuel Rail FastenersInjector Teflon Seals/O-ringsCHT2 SensorContains 4 Pieces, 6 PiecesFlex Plate FastenersRequiredEngine Dowel (Engine ToTransmission Interface)21121111412112W716841S900Package Contains 4Pieces, 2 Pieces Required1XO-5W30Q1SP-Motorcraft SAE 5W-30 PremiumSynthetic Blend Motor Oil (AllMarkets Except Canada)As RequiredCXO-5W30LSP6-Motorcraft SAE 5W-30 SuperPremium Motor Oil (Canada Only)As RequiredVC-3-B-Motorcraft Orange ConcentratedAntifreeze/Coolant (All MarketsExcept Canada)As Requiredhttp://www.fordservicecontent.com/Ford Content/vdirsnet/TSB/EU/ WTSB19-2346/US/E.1/3/2020

Page 5 of 8CVC-3-B2-Motorcraft Orange ConcentratedAntifreeze/Coolant (Canada Only)As RequiredTA-26-Motorcraft Threadlock 262As RequiredW520204S440Package Contains 4Pieces, 3 Pieces RequiredEngine Mount Nut (MKC)W520102S442Package Contains 4Pieces, 2 Pieces RequiredHalfshaft Retaining Strap Nut (AllModels)W718250S439Package Contains 5Pieces, 5 Pieces RequiredUpper PTU Bolt (AWD Only)BB5Z1S177-C-9L8Z-1177-C-Halfshaft Seal (AWD)1CV6Z7086-A-PTU Compression Seal (AWDOnly)1BB5Z4B422-C-Halfshaft Retaining Circlip (AllModels)1YS4Z3N324-AA-Halfshaft Retaining Strap(Escape/MKC)1CN1Z7H424-B-Intermediate Shaft Seal (AWDOnly)1Halfshaft Seal (FWD)1111Replace Only If NecessaryCM5Z12029-KPackage Contains 1 PieceAA5Z9C587-APackage Contains 1 PieceIgnition CoilHigh Pressure Pump Roller TappetEJ7Z-9276-B Package Contains 1 Piece High Pressure Pump Drive GasketBB5Z2A572-BPackage Contains 1 PieceBrake Vacuum Pump GasketCJ5Z-9439-A Package Contains 4 Pieces Intake Manifold GasketW704474S437Package Contains 4 PiecesW712458S900Package Contains 4 PiecesF2GZ63600A58-ATurbo StudTurbo To Exhaust StudAs NeededAs NeededAs NeededAs NeededAs NeededAs NeededAs NeededPackage Contains 1 Piece Intermediate Shaft Bushing (AWDOnly)As NeededW714753S442Package Contains 4 Pieces Front Brake Caliper Bolts(Escape/MKC)As NeededW520203S442Package Contains 4 PiecesAs NeededTie Rod End Nut (Escape/MKC)CJ5Z-8255-A Package Contains 1 Piece Coolant Outlet Adapter O-ringAs Needed1S7Z-6B752- Package Contains 1 Piece Crankcase Oil Vent SeparatorAAGasket (All Models)As Needed3M4Z8255-APackage Contains 1 PieceThermostat Gasket (All Models)As Neededhttp://www.fordservicecontent.com/Ford Content/vdirsnet/TSB/EU/ WTSB19-2346/US/E.1/3/2020

Page 6 of 8Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/EmissionsWarranty/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP)coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/EmissionsWarranty/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified usingthe OASIS part coverage tool. For repairs covered by the NVLW, completion of the procedure outlined inthis TSB does not require obtaining Prior Approval or completion of a Cost Cap.Labor TimesOperationNo.DescriptionTime2017-2019 MKC AWD 2.0L EcoBoost: Diagnose And Replace The Engine LongBlock (Do Not Use With Any Labor Operations Outside Of This Article)DR192346A14.7Hrs.2017-2019 MKC FWD 2.0L EcoBoost: Diagnose And Replace The Engine LongBlock (Do Not Use With Any Labor Operations Outside Of This Article)DR192346B13.6Hrs.2017-2019 Escape 4X4 2.0L EcoBoost: Diagnose And Replace The EngineLong Block (Do Not Use With Any Labor Operations Outside Of This Article)DR192346C15.3Hrs.2017-2019 Escape 4X2 2.0L EcoBoost: Diagnose And Replace The EngineLong Block (Do Not Use With Any Labor Operations Outside Of This Article)DR192346D13.6Hrs.2015-2018 Edge AWD 2.0L EcoBoost: Diagnose And Replace The Engine LongBlock (Do Not Use With Any Labor Operations Outside Of This Article)DR192346E15.0Hrs.2015-2018 Edge FWD 2.0L EcoBoost: Diagnose And Replace The Engine LongBlock (Do Not Use With Any Labor Operations Outside Of This Article)DR192346F13.3Hrs.2017-2019 Fusion/MKZ AWD 2.0L EcoBoost: Diagnose And Replace TheEngine Long Block (Do Not Use With Any Labor Operations Outside Of ThisArticle)DR192346G14.9Hrs.2017-2019 Fusion/MKZ FWD 2.0L EcoBoost: Diagnose And Replace TheEngine Long Block (Do Not Use With Any Labor Operations Outside Of ThisArticle)DR192346H12.9Hrs.Vehicles Without Lane Departure: Additional Time To Check And Correct FrontToe (Can be Claimed With Operation A-H Only)DR192346J0.6Hrs.Vehicles With Lane Departure: Additional Time To Check And Correct Front Toe(Can be Claimed With Operation A-H Only)DR192346K0.8Hrs.Repair/Claim CodingCausal Part:6009Condition Code: D8Service ProcedureFor repairs covered by the New Vehicle Limited Warranty, completion of the procedure outlined inthis TSB does not require obtaining Prior Approval or completion of a Cost Cap.NOTE: Part availability for this TSB is initially limited and Dealers may experience temporarybackorders that will be filled as quickly as possible. Dealers are requested to order parts onlywhen required to complete a customer vehicle repair.1. For Edge/Escape vehicles, proceed to Step 3. For Fusion/MKZ/MKC vehicles, inspect the engine codeinformation label located on the end of the cam cover. Refer to Figure 1 Callout 1 for the engine partnumber. Verify that the engine base part number matches the following requirements:(1). Fusion/MKZ - engine base part number is 910(2). MKC - engine base part number is 206http://www.fordservicecontent.com/Ford Content/vdirsnet/TSB/EU/ WTSB19-2346/US/E.1/3/2020

Page 7 of 8Figure 1ItemDescription1Engine part numberFigure 22. Does the engine base part number match the requirements listed in Step 1?(1). Yes - proceed to Step 3.(2). No - this article does not apply. Refer to the Powertrain Control/Emission Diagnosis (PC/ED)Manual for normal diagnostics.3. With the engine at normal operating temperature, pressurize the cooling system to 138 kPa (20 psi) andhold for 5 hours. Refer to the coolant pressure test in Workshop Manual (WSM), Section 303-03A andcheck for cooling system combustion gases.4. Did coolant system pressure drop more than 27.57 kPa (4 psi) after 5 hours?(1). Yes - proceed to Step 5.(2). No - this article does not apply. Refer to the PC/ED Manual for normal diagnostics.http://www.fordservicecontent.com/Ford Content/vdirsnet/TSB/EU/ WTSB19-2346/US/E.1/3/2020

Page 8 of 85. Remove the spark plugs. Using a borescope or equivalent, inspect and determine if coolant hasentered the cylinders.6. Is coolant present in any cylinder?(1). Yes - remove the engine and replace the long block. Refer to WSM, Section 303-01. NOTE: Advise the customer that some odor may be present after the repair has been completed until theresidual coolant dissipates from the exhaust.(2). No - this article does not apply. Refer to WSM, Section 303-01 for normal diagnostics. 2019 Ford Motor CompanyAll rights reserved.NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge,tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, orprovides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Donot assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether theBulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or ExtendedService Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) wascurrent at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recentinformation is available through Ford Motor Company's on-line technical resources.http://www.fordservicecontent.com/Ford Content/vdirsnet/TSB/EU/ WTSB19-2346/US/E.1/3/2020

TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL 19-2346 19 December 2019 This bulletin supersedes 19-2208. Reason for update: Replace Awareness/Interim Message Model: Ford 2015-2018 Edge 2017-2019 Escape 2017-2019 Fusion Lincoln 2017-2019 MKC 2017-2019 MKZ Summary

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