Owner’s Manual - Crossroads RV

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LUXURY VEHICLESOwner’s Manual305 Hawpatch StreetPO Box 40Topeka, IN 46571(855) 226-7496

This Manual Belongs to:VIN Number:Dealer:Address:Dealer Phone:Dealer Contact:Maintenance RecordDateDescription of ServiceServiced Performed By

Table of ContentsIntroduction2 Important Safety Information2 Danger, Warning, Caution and Note Boxes2 Terms and Symbols Used2 Important Safety Precautions and Information2 Appliances and Equipment2 Component Information & Warranties3 Controlling Sway or Fishtailing3 Generator Safety3 Know Your RV Before Heading Out3 Lug Nut Torquing3 Tire Safety4 Towing and Weight Distribution4 Tow Vehicle Disclaimer4 Safety Recalls/Service Campaign4 Reporting Safety DefectsChapter 1: How to Obtain Service5 Owner Responsibilities6 Obtaining Warranty Service6 Obtaining Warranty Service in Transit7 Contact CrossRoads RV/RedwoodChapter 2 : Limited Warranty (Three Pages)8 Coverage8 Repair Remedy8 Disclaimers, Limitations and Exclusions9 What Is Not Covered10 Defects v. Damage10 Appliance and Component Warranty ServiceChapter 3: Effects of Prolonged Occupancyand Indoor Air Quality11 Effects of Prolonged Occupancy12 Improving Indoor Air Quality13 Tips to Avoiding Condensation13 Where There Is Moisture, There May Be Mold14 Formaldehyde & Recreational Vehicles14 Web Sites of InterestChapter 4: Tires, Axles & Weights15 Tire Safety Information15 Preventing Tire Damage15 Safety Checklist16 Tire Labeling & US DOT Tire Identification17 Checking Tire Pressure17 Steps for Maintaining Proper Tire Pressure17 Understanding Tire Pressure and Load 2323242525Tire Safety TipsTire TreadTire AgingVehicle Load LimitsCargo CapacitiesHow Overloading Affects Your RV and TiresTire SizeTire WarrantyWeight Ratings & DefinitionsGVWR (Gross Vehicle Weight Rating)UVW (Unloaded Vehicle Weight)CCC (Cargo Carrying Capacity)GAWR (Gross Axle Weight Rating)Hitch (Tongue/Pin) WeightWeight Ratings - LabelsWeighing Your CamperAxles & SuspensionSuspensionShock AbsorbersSpare TireTire Changing BasicsWheel Nut TorqueUsing Torque WrenchesPre-Trip MaintenanceWheel ReinstallationWheel Nut Torque SequenceSummaryChapter 5: Towing Considerations26 Getting Started26 Tow Vehicle Selection26 Hooking up to the Tow Vehicle27 Tow Vehicle Set up27 Weight Distribution27 Brake Control27 Hitch Selection27 Weight Distribution Bars - Travel Trailer27 Sway Controls - Travel Trailer28 Safety Chains - Travel Trailers28 Breakaway Switch28 Lights28 Mirrors28 Also to consider29 Towing29 Controlling Sway or Fishtailing30 Backing30 Braking30 Passing and Accelerating30 Sharply Winding and Narrow Roads30 Steep or Long Grades30 Slippery Pavement

30 Freeways and Highways30 Turning Corners30 Mud and SandChapter 6: Camper Set Up at Destination31 Site Requirements and Selection31 Electrical31 Antenna/Satellite31 Sewer31 Water31 Campsite32 Camper Set Up32 Leveling Procedures32 Stabilizing Jacks33 Hook Ups33 Cold Weather CampingChapter 7: Appliances and Equipment34 IF YOU SMELL PROPANE34 Safety34 Propane Appliance Maintenance35 Air Conditioner (Optional)35 Capability vs. Environment35 Antenna (TV)36 Awning, Patio36 Awning, Electric Patio36 Awning, Slide-Out (Optional)36 Backup Monitor36 Cable Hook-Up37 Carbon Monoxide (CO) Detector38 Generator (Optional)39 Furnace39 Thermostat - Wall Mounted39 Thermostat - Remote Control39 Dual Zone Thermostat39 Fireplace (Optional)39 Microwave / Convection Oven (Optional)40 Oven Or Cooktop (Range)40 Range Hood40 Range / Cook-Top (outside)41 Refrigerator41 Refrigerator-Residential Style42 Remote Control System42 Roof Vents (Power/Manual)42 Satellite43 Televisions43 Washer/Dryer Ready43 Egress Windows43 Fire Extinguisher43 IN-Command44 Smoke Detector44 Elevated Beds And Electric Bed Lift Systems45 Battery Disconnect45 Touch Panel45 Equa-Flex, E-Z Flex45 Pin Box45 Level Up (4 or 6-point leveling)45 Under Mount Spare Tire46 Keyless Entry46 Components Suppliers that Could haveWarranty beyond 1 YearChapter 8: Electrical System49 12 Volt System - DC49 RV Battery49 120 Volt System - AC49 Shore Line Cord / Power Cord49 30 Amp Service50 50 Amp Service51 Available Power51 Adapters/Reducers51 Extension Cords51 Power Center/Converter51 120V Circuit Breakers52 12V Fuses52 GFCI – (Ground Fault Circuit Interrupter)52 GFCI-Testing52 7-Way Trailer Plug52 Brakes, Electric52 Breakaway SwitchChapter 9: Propane Gas System53 General Information53 IF YOU SMELL PROPANE53 Propane Gas System54 Regulator54 Split-Bottle Systems – (Primarily on FifthWheels)55 Propane Gas Pigtails55 Propane Gas Lines55 Propane Gas Leak Detector56 If the Alarm Sounds.Chapter 10: Plumbing System57 Fresh (Potable) Water System57 Water Pump57 Fresh Water Tank58 City Water Fill58 Water Supply and Odor58 Sanitizing the Fresh Water System59 Water Heater59 Water Heater By-Pass Kit59 Water Heater Storage & Draining60 Winterization

6162626262626263636363646464De-winterization / Removal of Anti-freezeWaste Water SystemBlack Water WasteToiletDrain LinesBlack Water TankSolid Build-Up in the Black Water TankTermination ValveDumping InstructionsTank FlushingGray Water WasteNo Fuss Flush (Optional)Odor ControlMonitor Panel77 Fifth Wheel Jacks77 Siding & Sidewall Attachments77 RV Gel Coat Finish - Care and Maintenance77 General Maintenance77 Cleaning77 Waxing77 Compounding78 Removing the Discoloration78 Other Alternatives78 Metal78 ABS Plastic / Molded Parts78 Windows79 Corner Moldings79 Moldings79 Other Wall AttachmentsChapter 11: Slide Out Systems79 Slide-out’s65 Basic Slide-Out Tips79 Roof66 Electrically Operated Systems80 Rubber Roof66 Schwintek - In-Wall System80 Alpha Superflex TPO Roof66 Manual Override80 Roof Seams and/or Joints66 Hydraulically Operated Systems81 Axles66 System Operation81 Brake Adjustment66 Individual Room Control (IRC)81 Battery67 Manual Override to Retract or Extend the82 InteriorSlide-Out Room82 Appliances: See Chapter 782 BedspreadsChapter 12: Sport Utility Recreational Vehicles 82 Blinds and Shades68 Bed Lifts82 Cabinet Doors and Drawers68 Ramp Trailer Weight Distribution82 Carpeting68 Cargo Placement82 Ceilings and Walls69 Ramp Trailer Loading Safety82 Countertops69 Loading Equipment82 Solid Surface Countertops69 Chocks And Blocks82 Draperies70 Tie downs83 Fabric, Upholstery and Furniture70 Loading Ramp Operation83 Faucets and Fixtures71 Loading And Unloading Motorized Cargo83 Flooring, Vinyl72 Ramp Positioning83 Glass and Mirrors72 Loading Under Power83 Sinks, Tubs and Toilets73 Secure The Load84 Maintenance Requirements73 Unloading Motorized Cargo73 Fuel Transfer SystemAppendix74 Fuel Transfer System Safety85 Appendix74 Fuel Transfer System Operation85 Exterior Pre-Travel Checklist85 Interior Pre-Travel ChecklistChapter 13: Care & Maintenance86 Glossary of Common Terms and Definitions76 Exterior76 Frame/Chassis/Attachments76 Steps76 Hitch Couplers (Travel Trailers)76 Pin Box (Fifth Wheel) & Hitch Equipment76 Safety Chains (Travel Trailers)77 Tongue Jacks, Manual/Power (Travel Trailers)

IntroductionDear CrossRoads/Redwood Owner,Congratulations and thank you for your purchase of your new Crossroads/Redwood Recreational Vehicle.Crossroads RV/Redwood is a division of Keystone RV Company, which is the #1 selling Travel Trailer & FifthWheel brand in North America. This is not a position we take for granted and we want your experience with yournew Travel Trailer or Fifth Wheel to be enjoyable.You can also find us on the below social media sites for product news and updates through the links below:http://www.facebook.com/CrossRoads RVhttp://www.facebook.com/Redwood RVhttp://twitter.com/CrossRoads RVTo help get you started, please take a few minutes and review the Owner’s Manual thoroughly. There are multiplecomponents, appliances, and equipment unique to a recreational vehicle and understanding how they function willbe important to your overall enjoyment and safe operation. The Owner’s Manual not only contains the CrossRoadsand Redwood Limited Warranty, but it will help you understand many of the functions along with the requiredmaintenance of your RV. If you have any questions please contact your selling dealer or the CrossRoads/RedwoodCustomer Service Group at 855-226-7496. Additional information and resources about CrossRoads RV/Redwoodand your RV can be found at www.crossroadsrv.com and www.redwood-rv.com.Again, on behalf of everyone at CrossRoads RV/Redwood we want to thank you for purchasing a CrossRoads/Redwood product. Enjoy camping in your new recreational vehicle.Sincerely,Your CrossRoads RV/Redwood TeamThis manual is based on the latest information available at the time of publication. Due to continuous productdevelopment and improvements, CrossRoads RV/Redwood reserves the right to make changes in productspecifications and components without prior notice. The most recent version of the owner’s manual can befound on our web site www.crossroadsrv.com and www.redwood-rv.com under the Customer Service heading.CrossRoads RV/Redwood Owners Manual 4/1/20171

Important Safety InformationDanger, Warning, Caution and Note BoxesWe have provided many important safety messages in this manual. Always read and obey all safety messages.DANGER indicates an imminently hazardous situation that, if not avoided, will result indeath or serious injury.WARNING indicates a potentially hazardous situation that, if not avoided, could result indeath or serious injury.CAUTION indicates a potentially hazardous situation that, if not avoided, may result inminor or moderate injury.NOTICE is used to address practices not related to personal injury. This applies to hazardoussituations involving property damage only.NoteImportant information regarding the maintenance of your recreational vehicle.Terms and Symbols Used(Optional) This denotes items that may be an option on all or particular models. Additionally, some optional itemscan only be included during the manufacturing phase and cannot be added. The inclusion of optional items doesnot imply or suggest the availability, application suitability or inclusion for any specific RV.Important Safety Precautions and InformationAppliances and EquipmentThe appliances (stove, refrigerator, outdoor grills, etc.) and equipment (water heater, furnace generator, etc.) typicallyoperate on propane. Propane is flammable and is contained under high pressure. Improper use may result in afire and/or explosion. Be sure to follow all instructions and warnings in this manual (see Chapter 7) as well as thespecific owner’s manuals of the appliances and equipment.Component Information & WarrantiesCrossroads RV/Redwood has provided this manual solely for the purpose of providing instructions about theoperation and maintenance of its recreational vehicle. Nothing in this manual creates any warranty, either express orimplied. The only warranty offered by Crossroads RV/Redwood is set forth in the Limited Warranty applicable toyour vehicle.Your RV, as well as all components and appliances, require periodic service and maintenance. The failure to providethese services and/or maintenance may result in loss of warranty coverage. The owner should review Crossroads RV/Redwood RV’s Limited Warranty and the warranties of all other manufacturers prior to use.This manual is NOT intended to be inclusive of every operational aspect of your RV, but to work in conjunctionwith the manuals supplied by the different component manufacturers of the components in your RV. Please notethat some components may be optional or not available for specific models.2CrossRoads RV/Redwood Owners Manual 4/1/2017

In addition to this Owner’s Manual, any manuals supplied to us by a specific component manufacture for productsinstalled in your RV are supplied with the RV. You may be entitled to additional warranties beyond the CrossRoads/Redwood Limited Warranty on individual components. Individual product warranty registrations may be requiredby each component manufacturer. If supplied to Crossroads RV/Redwood, they are passed on in the RV at the timeof manufacture. We recommend these be completed and mailed promptly if applicable.Controlling Sway or FishtailingSway or fishtailing is the sideways action of a trailer caused by external forces. Excessive sway of your travel trailercan lead to the rollover of the RV and tow vehicle resulting in serious injury or death. Be sure to follow theinstructions and warnings in Chapter 5.Generator SafetyDo not operate the generator in an enclosed building or in a partly enclosed area such as a garage. Do not operatethe generator while sleeping. Be sure to follow all instructions and warnings in this manual in Chapter 7 and themanual provided by the generator manufacturer.Know Your RV Before Heading OutThroughout the manufacturing process, your recreational vehicle has been inspected by qualified inspectors andthen again at the dealership. As the owner, however, you will be the first to camp and extensively use every system.Crossroads RV/Redwood wants the first camping experience to be a happy one and recommends a “trial campingexperience” before heading out. Plan a weekend in the yard or driveway and really camp in your RV.By camping for several days, full-time in your RV, you will have the opportunity to use and become accustomed tothe systems within your RV and find out what items are needed or not needed while camping. Note any questionsthat arise, difficulties encountered or problems that occur. After your trial, call your dealer and ask any questionsthat have arisen. Getting to know your RV before the first adventure can save frustration and leave more time forfun!Lug Nut TorquingBeing sure wheel mounting nuts (lug nuts) on trailer wheels are tight and properly torqued is an importantresponsibility that trailer owners and users need to be familiar with and practice. Inadequate and/or inappropriatewheel nut torque (tightness) is a major reason that lug nuts loosen in service. Loose lug nuts can rapidly lead to awheel separation with potentially serious safety consequences. Please see Chapter 4 for more information.Tire SafetyProperly maintained tires improve the steering, stopping, traction, and load-carrying capability of your vehicle.Under inflated tires and overloaded vehicles are a major cause of tire failure. For more information on tire safety,please see Chapter 4.DO NOT ALLOW PASSENGERS TO RIDE IN THE TRAILER DURING TRAVEL.THE TRAILER DOES NOT HAVE SEAT BELTS AND IS NOT DESIGNED TO CARRYPASSENGERS. THIS MAY ALSO BE PROHIBITED BY STATE LAW.CrossRoads RV/Redwood Owners Manual 4/1/20173

Towing and Weight DistributionWeight distribution is an important factor when loading your fifth wheel and travel trailer. A recreational vehiclewith the cargo distributed properly will result in efficient, trouble-free towing. See Chapter 5 for more information.Tow Vehicle DisclaimerIn connection with the use and operation of Crossroads RV/Redwood recreational vehicles, Crossroads RV/Redwood customers and owners of Crossroads RV/Redwood recreational vehicles are solely responsible for theselection and proper use of tow vehicles. All customers should consult with a motor vehicle manufacturer or dealerconcerning the purchase and use of suitable tow vehicles for Crossroads RV/Redwood products. Crossroads RV/Redwood further disclaims any liability with respect to damages which may be incurred by a customer or ownerof Crossroads RV/Redwood recreational vehicles as a result of the operation, use or misuse of a tow vehicle.NOTE: CROSSROADS RV/REDWOOD LIMITED WARRANTY DOES NOT COVER DAMAGE TO THERECREATIONAL VEHICLE OR THE TOW VEHICLE AS A RESULT OF THE OPERATION, USE ORMISUSE OF THE TOW VEHICLE.Safety Recalls/Service CampaignFrom time to time Crossroads RV/Redwood may initiate a Safety Recall or Service Campaign in an effort to preventa possible product failure from manifesting itself.A Safety Recall involves a likely failure that can lead to property damage or personnel injury. Notifications aremailed to the registered owner’s address and it is critical the issue be remedied before the RV or component that iscompromised is used again.A Service Campaign is a potential product failure but is not likely to lead to personal injury. Notifications aremailed to the registered owner’s address. Repairs should be scheduled at the owner’s earliest convenience.Reporting Safety DefectsIf you believe your vehicle has a defect which could cause a crash or could cause injury or death, you shouldimmediately inform National Highway Traffic Safety Administration (NHTSA) in addition to notifying CrossroadsRV/Redwood.If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists ina group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved inindividual problems between you, your dealer, or Crossroads RV/Redwood.To contact NHTSA , you may call the Vehicle Safety Hot line toll-free at 1-888- 327-4236 (TTY; 1-800-4249153); go to http://www.safercar.gov; or write to: Administrator, NHTSA, 1200 New Jersey Ave. SE, Washington,DC 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov.4CrossRoads RV/Redwood Owners Manual 4/1/2017

Chapter 1: How to Obtain ServiceThe Crossroads RV/Redwood dealer network is the exclusive provider of Parts, Service and Warranty for CrossroadsRV/Redwood. We recommend your selling dealer be contacted first as they have a vested interest in your satisfaction.OWNER RESPONSIBILITIESReview the information contained within this manual and all supplied component manuals.1. Ensure the proper care and maintenance outlined in the manual is executed by appropriately trained personnelaccording to the Maintenance Schedule outlined in this manual including taking whatever preventative measuresnecessary to maintain the exterior sealants of the RV and to prevent foreseeable secondary moisture or waterdamage to the RV from rain, plumbing leaks, condensation and other natural accumulation of water in the RV.Owners should not leave a RV unattended while attached to an internal or external water source which couldlead to a ‘flooding’ condition. Examples of secondary damage include, but are not limited to, stained upholstery,carpeting or drapes, mold formation and growth, furniture cabinetry or floor deterioration, etc. Mold is anatural growth given certain environmental conditions and is not covered by the terms of this Limited Warranty.2. Make an appointment to return the RV, at your expense, to your selling dealer for the necessary service.3. If the dealer is unable to timely resolve any warrantable issues, or for assistance in arranging repairs, pleasecontact: Customer Service Department Crossroads RV/Redwood, P.O. Box 40 Topeka, IN 46571. TelephoneNumber (855) 226-7496 (www.crossroadsrv.com and www.redwood-rv.com - Customer Service Link). Uponreceipt of notice of a claim, where the dealer was unable or unwilling to resolve the problem, Crossroads RV/Redwood may then direct you to another dealer or service center for the repairs to be completed. CrossroadsRV/Redwood may, at its option, request that the recreational vehicle be returned to one of its Customer Servicefacilities in Goshen, Indiana or Pendleton, Oregon where Crossroads RV/Redwood will repair or replace anyparts necessary to correct defects in material or workmanship or will take other appropriate action as may berequired. If the dealer is unable to correct any covered defects that you believe substantially impairs the value,use or safety of your recreational vehicle, you must, to the extent permitted by law, notify Crossroads RV/Redwood directly of the failure to successfully repair the defect(s) so that Crossroads RV/Redwood can becomedirectly involved for the purpose of performing a successful repair to the identified defect(s).NoteService Calls (except for Travel Trailers with a detachable A-Frame)or repairs completed by

17 Understanding Tire Pressure and Load Limits 18 Tire Safety Tips 18 Tire Tread 18 Tire Aging 18 Vehicle Load Limits . (Ground Fault Circuit Interrupter) 52 GFCI-Testing 52 7-Way Trailer Plug 52 Brakes, Electric 52 Breakaway Switch . Improper use may result in a fire and/or explosion. Be sure to follow all instructions and warnings in this .

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