Role Description Senior Product Owner

Role DescriptionSenior Product OwnerClusterTransportAgencyTransport for NSWDivision/Branch/UnitCustomer, Strategy & Technology/Technology & InnovationRole NumberVariousClassification/Grade/BandTransport Grade 9ANZSCO Code224712PCAT Code1228392Date of ApprovalDecember 2020Agency Websitewww.transport.nsw.gov.auAgency overviewAt Transport, we’re passionate about making NSW a better place to live, work and visit. Our vision is to giveeveryone the freedom to choose how and when they get around, no matter where they live. Right now, we’redelivering a 57.5bn program – the largest Australia has ever seen – to keep people and goods moving,connect communities and shape the future of our cities, centres and regions. At Transport, we’re alsocommitted to creating a diverse, inclusive and flexible workforce, which reflects the community and thecustomers we serve.Our organisation – Transport for NSW – is comprised of numerous integrated divisions that focus on achievingcommunity outcomes for the greater good and on putting our customers at the centre and our people at theheart of everything we do.Primary purpose of the roleThe purpose of the role is to manage the planning and prioritisation of product roadmaps and lead delivery teamsto meet customer and business outcomes.Key accountabilities Drive the vision, strategy, experience and execution of digital products and ensure the customer is atthe forefront of product decisions.Define and prioritise technology products and features and implement plans relative to customerstrategy, priorities and budget.Lead and collaborate with agile delivery teams by validating assumptions, brainstorming solutions andproviding direction to the team from an ROI and value perspective and to ensure smooth productimplementation and delivery.Create products and features that not only delight, but solve customer problems or pain points,championing the voice of the customer, based on analytics and insights.Work with senior stakeholders to oversee identification and definition of product program scope.1

Provide advice and contribute to the Lean Portfolio prioritisation process to organise activities and ensureeffective management of product portfolios.Drive product direction within the product groups, through agile framework processes to enabledevelopment and delivery of products.Key challenges Ensuring high quality user stories to clearly articulate the customer outcomes required.Collaborating with diverse cross-functional agile product, portfolio and delivery teams to define productand deliver customer outcomes.Key relationshipsWhoWhyInternal Escalate issues, keep informed, advise and receive instructions Provide regular updates on key projects, issues and priorities Contribute to strategic planning, policy development and decision Build collaborative working relationships Discuss and agree requirements for future enhancements,optimisation Monitor and report progress, manage risks and issues anddependenciesWorking Groups and Specialists Work cooperatively within teams, exchange information and assistother team members to achieve team objectives and work outcomesTfNSW clients / divisions Build professional working relationships to understand requirements Respond to requests for information, status updates Deliver high quality customer-focused services Participate in forums, groups to represent agency and shareinformation Provide advice and respond to requests for informationManagerBranch stakeholdersExternalService providers, providers ofspecialist contracting and consultancyservices, other government agency(State and Commonwealth); privatesector groups; corporate and industryassociationsRole Description Senior Product Owner2

Role dimensionsDecision makingThe role operates with a high level of autonomy and is expected to determine key operational objectives withinthe limits of delegated authority. The role is accountable for the delivery of assigned work. The role isaccountable for the quality, integrity and validity of the service provided.The role defers to the Manager on issues that have a significant political impact or issues outside of financialdelegation.Reporting lineThe role accounts and reports to the relevant reporting line managerDirect reportsThe role has one direct reportBudget/ExpenditureNil.Key knowledge and experience Proven ability to establish and maintain effective working relationships and build networks.Strong influencing and negotiating skills with success at senior manager level.Ability to prepare accurate and effective communications material while meeting critical deadlines.Essential requirements Tertiary qualifications in a relevant discipline or equivalent experience.Capabilities for the roleThe NSW public sector capability framework describes the capabilities (knowledge, skills and abilities)needed to perform a role. There are four main groups of capabilities: personal attributes, relationships, resultsand business enablers, with a fifth people management group of capabilities for roles with managerialresponsibilities. These groups, combined with capabilities drawn from occupation-specific capability sets whererelevant, work together to provide an understanding of the capabilities needed for the role.The capabilities are separated into focus capabilities and complementary capabilities.Focus capabilitiesFocus capabilities are the capabilities considered the most important for effective performance of the role. Thesecapabilities will be assessed at recruitment.The focus capabilities for this role are shown below with a brief explanation of what each capability covers andthe indicators describing the types of behaviours expected at each level.Role Description Senior Product Owner3

FOCUS CAPABILITIESCapabilitygroup/setsCapability nameBehavioural indicatorsAct with Integrity Be ethical and professional, anduphold and promote the public sector values Commit to Customer Service Provide customer-focusedservices in line with public sector and organisational objectives Work Collaboratively Collaborate with others andvalue their contribution Deliver Results Achieve results through theefficient use of resources and acommitment to quality outcomes Role Description Senior Product OwnerLevelRepresent the organisation in an honest, ethical Adeptand professional way and encourage others todo soAct professionally and support a culture ofintegrityIdentify and explain ethical issues and set anexample for others to followEnsure that others are aware of and understandthe legislation and policy framework within whichthey operateAct to prevent and report misconduct and illegaland inappropriate behaviourTake responsibility for delivering high-qualityAdvancedcustomer-focused servicesDesign processes and policies based on thecustomer’s point of view and needsUnderstand and measure what is important tocustomersUse data and information to monitor and improvecustomer service deliveryFind opportunities to cooperate with internal andexternal stakeholders to improve outcomes forcustomersMaintain relationships with key customers inarea of expertiseConnect and collaborate with relevant customerswithin the communityRecognise outcomes which resulted fromAdvancedeffective collaboration between teamsBuild co-operation and overcome barriers toinformation sharing, communication andcollaboration across the organisation and crossgovernmentFacilitate opportunities to engage andcollaborate with external stakeholders to developjoint solutionsNetwork extensively across government andorganisations to increase collaborationEncourage others to use appropriatecollaboration approaches and tools, includingdigital technologiesUse own and others' expertise to achieve workoutcomes, and take responsibility for deliveringon intended outcomesMake sure staff understand expected goals andacknowledge staff success in achieving these4Adept

Think and Solve Problems Think, analyse and consider thebroader context to develop practical solutions Demonstrate Accountability Be proactive and responsible for own actions, and adhere tolegislation, policy and guidelines Project Management Understand and apply effectiveproject planning, coordinationand control methods Role Description Senior Product OwnerIdentify resource needs and ensure goals areachieved within set budget and deadlinesUse business data to evaluate outcomes andinform continuous improvementIdentify priorities that need to change and ensurethe allocation of resources meets new businessneedsEnsure that the financial implications of changedpriorities are explicit and budgeted forUndertake objective, critical analysis to drawAdvancedaccurate conclusions that recognise and managecontextual issuesWork through issues, weigh up alternatives andidentify the most effective solutions incollaboration with othersTake account of the wider business contextwhen considering options to resolve issuesExplore a range of possibilities and creativealternatives to contribute to systems, processand business improvementsImplement systems and processes that areunderpinned by high quality research andanalysisLook for opportunities to design innovativesolutions to meet user needs and servicedemandsEvaluate the performance and effectiveness ofservices, policies and programs against clearcriteriaAssess work outcomes and identify and shareAdeptlearnings to inform future actionsEnsure that own actions and those of others arefocused on achieving organisational outcomesExercise delegations responsiblyUnderstand and apply high standards of financialprobity with public monies and other resourcesIdentify and implement safe work practices,taking a systematic risk management approachto ensure own and others’ health and safetyConduct and report on quality control auditsIdentify risks to successfully achieving goals, andtake appropriate steps to mitigate those risksPrepare and review project scope and business Adeptcases for projects with multipleinterdependenciesAccess key subject-matter experts' knowledge toinform project plans and directionsDesign and implement effective stakeholderengagement and communications strategy for allproject stages5