28Facts - Dell
28 Facts you should know about Dell.SERVER, STORAGE AND SERVICES BLUEBOOK 20 02–20 03
T a b l e o f C o n t e n t s:Fact #1 . . . Global Leader . 3Fact #2 . . . Specialists in Businesses and Institutions . 4Fact #3 . . . Worldwide Presence . 5Fact #4 . . . Direct Model . 6Fact #5 . . . PowerEdgeFact 6 . . . Dell/EMC# Servers . 7Storage . 7Fact 7 . . . Outstanding Enterprise Solutions . 8#Fact #8 . . . Leader in Price/Performance Rankings . 10Fact #9 . . . Server and Storage Awards . 11Fact #10 . . . High Availability . 11Fact #11 . . . Award-Winning Service and Support . 12Fact #12 . . . Worldwide Service and Support . 13Fact #13 . . . Satisfied Customers . 15Fact #14 . . . Intelligent IT . 16Fact #15 . . . Intelligent IT Deployment Solutions . 17Fact #16 . . . Remote Access Solutions . 18Fact #17 . . . Server and Storage Consolidation . 19Fact #18 . . . Strategic Alliances . 20Fact #19 . . . Dell Training and Certification . 22Fact #20 . . . Dell Professional Services . 23Fact #21 . . . Dell Premier Enterprise Services . 24Fact #22 . . . State-of-the-Art Manufacturing . 26Fact #23 . . . Dell Custom Factory Integration Services . 26Fact #24 . . . Resources and Expertise . 27Fact #25 . . . Installation . 28Fact #26 . . . Online Tools . 30Fact #27 . . . Dedicated Account Team . 32Fact #28 . . . We’re Ready . 33
Chances are you’ve heard the old saying,“What you don’t know can’t hurt you.”This is definitely not the case when it comes to choosing the rightserver, storage and service solutions — you need to know as muchas possible about the technology you’re selecting and the companybehind it. After all, this isn’t a small decision.We think it’s time to shed some light on the facts about Dell and howour technology solutions and direct model can help you be moreproductive, efficient and effective.Read on and find out how and why Dell has come so far — so fast.WWW.DELL.COM/28FACTSPage 1
Page 2WWW.DELL.COM/28FACTS
Fact # 1Dell is a global leader in Intel servers —thanks to customers like you.Over the past five years, Dell has emerged as a leading vendor of Standard Intel ArchitectureServers. Customers’ growing adoption of Dell’s Intel-based servers has propelled Dell to the#1 position in the United States in Q2 2002 after entering the market in 1997.1 In other words,we must be doing something right for customers looking for an Intel-based server.We chalk our success up to an intense focus on meeting customer needs through anoutstanding range of products, services and support. After all, our direct business modeldepends on putting you first.“Dell is helping customers solve real business problems in addition to sellingindustry-standard server and storage products.”— Aberdeen Group Onsite“Dell Applies Simplicity, Quality, and Expertise to DeliverEnd-to-End Windows Enterprise Computing Solutions”*May 98199920002001Q1 - 2002Source: IDC Server Tracker August 2002 — U.S. Entry Level SIAS ( 100K)*Sponsored by DellWWW.DELL.COM/28FACTSPage 3
Fact # 2We specialize in helping businessesand institutions like yours.At Dell, we provide server and storage solutions to all types and sizes of organizations.In fact, roughly 80% of our customers are businesses and institutions. We understand thecomplicated and demanding technology needs you face every day, and we know how to helpyou solve them.80% Business,Governmentand EducationConsumer“Dell hardware gives us plenty of bang for our buck, a lot of growing room,and the availability we need for business-critical applications like e-mail.”— Jerry Hunt, Enterprise ArchitectMotorola, Inc.May 2002“Dell is at the front of the innovation curve but not at the bleeding edge.They take the most promising technologies and perfect them.”— Jim Fry, Director of TechnologyNovi Community School DistrictJune 2002“We wanted to be sure and select hardware that could be upgraded and expanded.We had been a Dell customer since 1994, and Dell is our preferred supplier.We were impressed with the Dell systems’ quality, performance and price.The choice was obvious.”— Eric Vermeere, Manager of Information TechnologyTexaco BeneluxDecember 2001“We recently received the results of a study that projects the Commonwealthwill reduce its total cost of ownership, on average, by 41% by standardizingstate agencies on Microsoft Exchange. Using the most conservative figures,we expect to achieve 8 million of annual savings through this effort. Moreimportant than the money, however, is the ability to harness the intelligence ofall our knowledge workers, to collectively learn together, and to progressivelymake smarter and better decisions on behalf of the citizens of Pennsylvania.”— John Carmelite, IT Policy SpecialistCommonwealth of PennsylvaniaJanuary 2000Page 4WWW.DELL.COM/28FACTS
Fact # 3Wherever you need solutions,services or support, Dell is there.We have seven manufacturing plants around the world, offices in 37 countries and distributionin over 190 countries. This global presence allows us to deliver and support Dell serverand storage systems no matter where your business might be.Manufacturing CTSPage 5
Fact # 4Our direct business model is designedto put you first.The cornerstone of Dell’s direct business model is our focus on putting the customer firstin everything we do. We’ll build your solution directly for you — after all, you’re the onewho’s going to use it. By eliminating the middlemen, we can be more efficient. And byworking with you one-on-one, we can more directly meet your needs, whether it’s with atechnology solution, customized service or one-on-one support.You can count on Dell for high quality and relevant industry-standard technology. But itdoesn’t stop there. Dell is committed to bringing you the best value, easy and streamlinedprocesses, and outstanding service and support. By being loyal to customers like you,we earn your business every day.Page 6WWW.DELL.COM/28FACTS
Fact # 5Whatever kind of server you need,Dell’s got you covered.The Dell PowerEdge server family can address a broad range of processing and data-deliverypower needs: from the daily operations of a small business to the most complex corporationor e-business. With flexible Intel architecture systems that are appropriately sized for yourenvironment, you can maximize your IT budget and help lower your total cost of ownership.And because Dell PowerEdge systems are customizable and easy to operate and service,productivity and cost efficiency can soar.Fact # 6The Dell/EMC product family offers a single sourcefor all your storage needs.We’ve teamed up with EMC, the storage-product leader, to provide a full range of StorageArea Network (SAN) and Network Attached Storage (NAS) solutions. The Dell/EMC familyincludes solutions for direct-attached, SAN and NAS environments. You can count onDell/EMC products to deliver proven high-throughput technology, exceptional data integrityand availability and outstanding performance.Dell/EMC RackWWW.DELL.COM/28FACTSPage 7
Fact # 7Industry experts discuss Dell’s outstanding enterprise solutions.We think you will, too.Prominent and respected industry analysts have talked about Dell’s outstanding enterprisesolutions and technology offerings.“Dell’s direct model enables end-to-end enterprise solutions — including hardware,software and services — with a single point of contact and defined servicedelivery metrics. These enterprise solutions can be expanded as a customer’sneeds grow.”— IDC Whitepaper“How Dell Addresses Today’s Enterprise Storage Challenges”*June 2002“Dell has progressed swiftly from its roots as a low-cost business desktopprovider to become a broader IT technology supplier. At every stop of the way,it has demonstrated success. Enterprises should be comfortable knowingthat Dell is applying its successful business model to enterprise storage andthat typically spells choice, quality and service — with leading value as theadded ingredient.”— Aberdeen Group Profile“Dell: Extending its Direct Model Values to Enterprise Storage”*July 2002*Sponsored by DellPage 8WWW.DELL.COM/28FACTS
Gartner, Inc. — Magic Quadrant1H02 Global IA High-Volume SeverLeadersChallengersDellAbility to ExecuteCompaqIBMHPFSCNEC/BullAcerToshibaAMD (et al.)GatewayStratusNiche PlayVisionariesCompleteness of VisionGartner, Inc. as of February 22, 2002AMD (et al.) - Advanced Micro Devices and its partnersFSC - Fujitsu Siemens ComputersHP - Hewlett-PackardSource: Gartner, Inc., Global IA High-Volume Server Magic Quadrant, 1H02, J. Enck 2/22/02The Magic Quadrant is copyrighted February 2002 by Gartner, Inc. and is reused withpermission. Gartner’s permission to print its Magic Quadrant should not be deemed to bean endorsement of any company or product depicted in the quadrant. The MagicQuadrant is Gartner’s opinion and is an analytical representation of a marketplace at andfor a specific time period. It measures vendors against Gartner-defined criteria for amarketplace. The positioning of vendors within a Magic Quadrant is based on thecomplex interplay of many factors. Well-informed vendor selection decisions should relyon more than a Magic Quadrant. Gartner Research is intended to be one of manyinformation sources and the reader should not rely solely on the Magic Quadrant fordecision-making. Gartner expressly disclaims all warranties, express or implied of fitnessof this research for a particular purpose.WWW.DELL.COM/28FACTSPage 9
Fact # 8Dell systems top the benchmarks.(That means they’ll really perform for you.)Throughout 2002, members of the Dell PowerEdge server line have consistently led performanceand price/performance rankings in recognized industry benchmarks.— PowerEdge 6600 – May 29, 2002 – SPECweb99 Benchmark, #1 overall 4-way result.— PowerEdge 1650 – February 19, 2002 – SPECweb99 Benchmark, #1 overall 1-U result.— PowerEdge 1650 – March 18, 2002 – SPECweb99 Benchmark, the top overall2-way IIS 5.0 results.— PowerEdge 4600 – March 15, 2002 – Microsoft Exchange 2000 Benchmark;#1 and #2 MAPI results. February 19, 2002 – SPECweb99 Benchmark, #1 and #22-way results.— PowerEdge 2650 – May 13, 2002 – SPECweb99 Benchmark; outperformed all2-way/2U systems.— PowerEdge 6600/6650 – June 7, 2002 – TPC Benchmarks, #1 and #2 Price toPerformance ranking in the 100,000-item count category for the TPC-W Benchmark,#1 and #2 Price to Performance ranking for 4-ways in the TPC-C Benchmark.By staying abreast of updates and software innovations, Dell is able to keep improving ourperformance. That way, so can you.PowerEdge 2650PowerEdge 6650“The Dell servers give us an amazing processing and storage resource thatallows us to be open for business around the clock.”— Marty Rupert, Commonwealth of Pennsylvania Project ManagerPennsylvania Open for BusinessMay 2002Page 10WWW.DELL.COM/28FACTS
Fact # 9Dell server and storage solutions, are the best yet —just ask the experts: our customers.We think our current line-up of server and storage products is the strongest ever. Apparently,we’re not the only ones who think so.“We’ve not had a single failure of a single hardware component. The Dellinfrastructure has been 100% stable. We’re set up to deliver a whole newgeneration of services that aren’t possible in the paper world.”— Skip Marsh, IT ManagerMediaNews GroupDecember 2001“We looked at other server solutions, but Dell offered the best price/performancewe could find, as well as very good support. Dell support is second to none.When we had a couple of power supplies that needed replacement, Dell gotthem to us within an hour.”— Richard Dutton, System AdministratorCity of Gresham, OregonJanuary 2002PowerVault 775N ServerPowerVault 755N ServerInfoWorld MagazineSeptember 2002March 29, 2002PowerEdge 6650 ServerEditor’s ChoiceNetwork Computing MagazineSeptember 2002Fact # 10The reliability and availability of Dell solutionsare second to none.Each Dell product is designed to strict guidelines, built under the tightest quality control,tested for reliability and even monitored out in the field. As a result, our PowerEdge serverand PowerVault storage lines have averaged greater than 99.99%2 hardware availability overmultiple generations of both server and storage products.“We asked for 24/7 data availability, and the fact that we haven’t had any issuesspeaks for itself.”— Geoff Hawes, Manager for Distributed Financial System SupportAirborne ExpressDecember 2001WWW.DELL.COM/28FACTSPage 11
Fact # 11Dell’s award-winning service and supportis the next-best thing to your own.In a recent study rating customer satisfaction with various service and support options, we’reproud to say Dell came in just behind internal support organizations. That means we’re treatingour customers as well as they treat their own people. Put your support team together withours, and who knows how far we can go?“Dell has consistently shown itself to be the next best thing, and often times ofequal value, to a customer’s own support staff.”“Dell continues to precisely meet the requirements of customers regarding supportservices pricing and to continually raise the bar for pricing satisfaction.”— Technology Business Research, Inc.Corporate IT Services and Support Customer Satisfaction Study2nd Quarter, 2002Service Provider 2Q02Overall Weighted Satisfaction 0081.9581.49HPand PartnersIBMand ationsDelland PartnersCompaqandPartnersSource: Technology Business Research Study. CY02 Corporate IT Buying and Customer Satisfaction SurveyPage 12WWW.DELL.COM/28FACTS
Fact ##12XFactDell PowerEdge servers, PowerVault storage and Dell/EMC storage productsare serviced by over 50,000 technicians in more than 170 countries. And they’rebacked up by over 6,700 Dell service and support personnel worldwide.WWW.DELL.COM/28FACTSPage 13
Page 14WWW.DELL.COM/28FACTS
Fact # 13What keeps people coming back?Dell’s leadership in customer satisfaction.3From procurement and system installation to service and support, we strive to build lastingrelationships with the people who use Dell products. You might say quality customer experienceis something of an obsession.For instance, let’s look at the Technology Business Research Corporate IT Buying Behaviorand Customer Satisfaction Study. In Q2 2002 (and for 18 of the last 19 quarters — 4.5 years),Dell topped the list of all Intel architecture server vendors in North America.We also received an “A” grade in PC Magazine’s 15th Annual Reader Survey on serviceand reliability.4 TM15th Annual Reader Survey:Service and Reliability,Dell #1 for ServersJuly 2002Technology Business ResearchCorporate IT Buying Behaviorand Customer SatisfactionStudy, Intel ServersSeptember 2002“Dell’s incredible support was another factor [in our decision]. With our priorserver vendor, if a part went out on our old equipment, we waited a coupleof days – which would prove catastrophic to our business.”— Brian Davidson, Manager of Information ServicesDentalxchangeFebruary 2002“Overall, our experience with Dell was positive in terms of pricing, performance,customer service and technical service. The Dell equipment performedextremely well.”— Jeff Webber, Senior Vice President and PublisherUSATODAY.comDecember 2001"Considering price and performance, Dell was the clear winner. But anotherextremely important factor was Dell's strong, personal, local presence for bothsales and support."— Crilly ButlerCalifornia Department of Community Services and DevelopmentDecember 2000WWW.DELL.COM/28FACTSPage 15
Fact # 14Dell provides simple, automated tools and servicesto maximize the value of your IT infrastructure.Dell’s Intelligent IT portfolio provides the tools and services for automating the deployment,management and maintenance of your notebooks, desktops, servers, storage and switches.With Dell Intelligent IT, maximum value from your IT infrastructure isn’t just a dream or apromise for tomorrow. We offer real solutions designed to help add value, automation andsimplicity today.Dell integrates closely with these enterprise management providers:— BMC PATROL for Dell OpenManage — CA Unicenter— HP OpenView Network Node Manager for Windows,HP-UX, and Solaris— Microsoft Systems Management Server MOM XMPfor Dell OpenManage (NetIQ)— NetIQ AppManager for Dell OpenManage— Tivoli Enterprise Console — Tivoli NetView for AIXPage 16WWW.DELL.COM/28FACTS
Fact # 15Dell Intelligent IT deployment solutionsput critical resources to work quickly and easily.For maximum speed and minimum hassle, choose from Dell’s Managed Deployment Servicesincluding planning and design, custom factory integration, deployment and migration,disposition and re-deployment. Or you may decide to build the systems yourself with our simpleonline build-to-order capabilities.Using Dell local deployment utilities can greatly ease Microsoft, Red Hat Linux and Novell operating system installations and RAID configurations, significantly reducing the time youspend getting crucial systems up and running. And Dell’s operating system and set-up processrequires only one additional reboot with RAID configuration.DELL OPENMANAGE SERVER ASSISTANTAutomated, High-speed Installation, Configurationand Quick RebuildsStep 1 — Wizard interviews– Boots server off CD– Simplified configurationand OS interviews using wizard– RAID setupStep 2 — Automated system configuration– Uses interview responses and CD– Formats the hard drive– Partitions the hard drive– Creates utility partition– Copies driver filesStep 3 — Seamless OS install– Uses off-the-shelf Windows NT ,Windows 2000, NetWare and RedHatLinux CDs– Standard OS installation processPOWEREDGE 1650WWW.DELL.COM/28FACTSPage 17
Fact # 16Dell remote access solutions give youfull control — no matter where you are.Imagine being able to manage your Dell servers by redirecting the console output to a remoteconsole, without having to physically be at the server. Del
— Richard Dutton, System Administrator City of Gresham, Oregon January 2002 Fact#10 The reliability and availability of Dell solutions are second to none. Each Dell product is designed to strict guidelines, built under the tightest quality control, tested for reliability and even monitored out in the field. As a result, our PowerEdge server
TOSYM.123 Dell 1320C-593-10258 HY BK DELL 1320C/2130CN/2135CN 2.000 9,50 TOSYM.124 Dell 1320C-593-10259 HY C DELL 1320C/2130CN/2135CN 2.000 9,80 TOSYM.125 Dell 1320C-593-10260 HY Y DELL 1320C/2130CN/2135CN 2.000 9,80 TOSYM.126 Dell 1320C-593-10261 HY M DELL 1320C/2130CN/2135CN 2.000 9,80 TOSYM.251 Dell 593-10493 BK Dell 1230C Color Laser/1235CN Multifunction Colour Laser 1.500 .
Dell KACE K1000 as a Service Dell Mobile Workspace Dell Desktop Workspace Security & Infrastructure Dell Data Protection Dell SonicWALL Secure Remote Access, Secure Mobile Access, Next-Gen Firewall Dell One Identity Manager Dell Networking W-Series and ClearPass Applications Application development services
Dell OptiPlex 780 Mini-Tower Diagnostics Microsoft Windows Dell n Series Dell Inc 2009 .Dell Inc Microsoft Corporation Windows Vista MS-DOS Windows Server Windows MicrosoftIntel Corporation Celeron Core IntelDell Inc OptiPlex DELL Dell Dell Inc A022012 - 10
Dell Color Cloud Multifunction Printer H625cdw Dell Color Cloud Multifunction Printer H825cdw Dell Color Smart Multifun ction Printer S2825cdn Setup Guide Guide d'installation Guía de configuración. 2 Thank you for choosing Dell Merci d'avoir choisi Dell Gracias por elegir Dell. 3
Dell/Quest Change Auditor(s) Dell/Quest ChangeBASE(s) Dell/Quest Coexistence Manager for GroupWise(s) Dell/Quest Coexistence Manager for Notes(s) Dell/Quest Collaboration Services(s) Dell/Quest Compliance Suite for Windows(s) Dell/Quest Content Migrator for SharePoint(s) De
of such third party products does not necessarily constitute Dell’s recommendation of those products. Please consult your Dell representative for additional information. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision ,OptiPl
“Dell EMC”, as used in this document, means the applicable Dell sales entity (“Dell”) specified on your Dell quote or invoice and the applicable EMC sales entity (“EMC”) specified on your EMC quote. The use of “Dell EMC” in this document does not indicate a change to the legal name of the Dell
prospective arbitrator before making an appointment instead of relying solely on publicly available information and personal recommendations. . Before accepting a request for an interview, prospective arbitrators should agree in advance the limits of the interview with the interviewing party. The place, the timing, the names and roles of the participants and the scope of matters to be .
