Predictive Service

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Predictive Service

Predictive Service- it’s what we do2

Customized and industry solutionIndicoDeepview3

Deepview4

Benchmarking quality is difficult UNTIL NOWEveryone wants thedata, but no-onewants to shareThere’s noindustrytransparencyOEMs use their owndata without empiricalcompetitive viewsSuppliers haveblind spots tocertain OEMsDeepview is a syndicatedstudy of predictive automotiveservice repair frequency.It allows you to see servicefrequency in the field today andwhere they’re headed asvehicles age acrossmanufacturers, carlinesand components.5

What’s the deal with Deepview? Industry service recordsfrom 2000 to present Warranty claims Customer pay Industry dictionary Category Subcategory Component Segment Proprietary projectionmethodology Fine-tuned over the past 10years Methodology backed by theworld’s largest re-insurancecompany Validated across multipleOEMs and suppliersEqual comparisons over time on what is occurring and aboutto occur in the field on over 500 models and 600 components6

Data Flow An activity isperformedon a vehicleVINClaim datePaid DateClaim IDClaim type Customer concern codeDealer IDLabour operationReplacement partsCostsActivity isrecorded inthe DMSOEM /SupplierClaimsDatabaseThird partydata partnersRaw ServiceLanguageCleanedServiceLanguage VINDateDealer referenceActivity description 1000’s labouroperations636 componentsWP ServiceLanguageClassificationWPComponentHierarchy

Data in DeepviewSource Data is a product of unique alliances across the industry containing repair orders from dealermanagement systems used by independent and OEM dealers.Volume Tens of millions of vehicles and hundreds of millions of repair incidents covering the past 10 years.Market Representation Minimum coverage of 20% of the US market.Sample Size Rates are shown where we have a minimum of 100 vehicles and 3 or more repair incidents.Repairs Included Contains repairs covering warranty, reprogramming, diagnostics related to repairs andparts outside of maintenance, and customer-paid repairs that occur outside of warranty.Repairs Excluded Part replacement and inspection that occurs as part of regular maintenance and predelivery activities are excluded from Deepview.

One platform. Many uses.ProductdevelopmentPurchasinginsightsService partmodellingMuch moreBusiness case forproductimprovementPlantcomparisonsExtended warranty,CPO and fleetmodelling9

Indico10

Introducing We Predict’s PredictiveWarranty service: IndicoIndico is a monthly analyticsas-a-service platform ofpredictive automotive repairfrequency and costIt allows you to see how yourparts and components performtoday and in the futureIt’s smart.It’s easy to use.And it’sconfigurable toyour needs.11

How does it work?Actuarial Analytics EngineSales dataWarranty dataA company’s sales and warranty data isprocessed through We Predict’s IndicoActuarial Analytics EngineAdditional information from climate,weather and other available databases areincorporated to increase analysiscapabilityAnalysts, managers, and engineers canthen see where warranty claims and costare trending, what the impact looks likefor the future, and important comparisonsby product line, plant, region, dealer,component – all with a few clicks

Summary The industry is moving at an unprecedented pace, launching new technologies and newmobility options To succeed, automakers and suppliers don’t have the luxury to wait to see emergingtrends By having more clarity of where you and your suppliers are headed, you can act withconfidence The options are yoursPredictive Service13

Renee re glad to work withyou to improve quality,reliability and safety!Mark Gordon1-617-230-4825mgordon@wepredict.comMike Newell1-586-530-8418mnewell@wepredict.com

Warranty service: Indico Indico is a monthly analytics-as-a-service platform of predictive automotive repair frequency and cost It allows you to see how your parts and components perform today and in the future It’s smart.

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