BART Fare Structure Report

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BART Fare Structure ReportJanuary 2019i

Contents1234BART FARE STRUCTURE . 1-1THE BART ACT: RATES AND CHARGES. 1-1BART FARE COMPONENTS AND CALCULATION . 1-1EXCEPTIONS TO THE DISTANCE-BASED STRUCTURE . 1-5DISCOUNTED FARES . 1-7TRANSFERS BETWEEN BART AND BUSES . 1-10CLIPPER . 1-11RIDERSHIP AND REVENUE GENERATED BY EXISTING FARE STRUCTURE . 1-13PRODUCTIVITY-ADJUSTED INFLATION-BASED FARE INCREASE PROGRAM . 1-16FARE PROGRAMS UNDERWAY OR UNDER STUDY . 2-1MTC REGIONAL MEANS-BASED TRANSIT FARE DISCOUNT PILOT PROGRAM . 2-1ALAMEDA CTC STUDENT PASS PILOT PROGRAM . 2-2ADDITIONAL HIGHER EDUCATION DISCOUNT PROGRAM SCHOOLS . 2-4WEEKEND RIDERSHIP INCENTIVES . 2-5DISCOUNTED GROUP TRAVEL TO AIRPORTS . 2-5FARE STRUCTURES AT LOCAL AND PEER AGENCIES . 3-1LOCAL AGENCIES . 3-1PEER AGENCIES . 3-7FARE-RELATED BART POLICIES: FINANCIAL STABILITY POLICY AND FARE POLICY. 4-1FINANCIAL STABILITY POLICY . 4-1FARE POLICY . 4-2Appendix A. BART Act Rates and Charges SectionAppendix B. BART Financial Stability PolicyAppendix C. BART Fare Policyii

BART Fare Structure ReportJanuary 2019This report provides information on BART’s fare structure; the Clipper smart card; fareprograms currently underway or under study; fares and policies of local and peeragencies; and BART’s fare-related policies, the Financial Stability Policy and FarePolicy.1 BART FARE STRUCTURETHE BART ACT: RATES AND CHARGESIn 1957, the California State Legislature with the BART Act created the District toprovide regional rapid transit service. The BART Act states that rates and charges forsuch service shall be “reasonable” and “insofar as practicable” fixed to generate revenueto pay the District’s operating expenses; provide for maintenance; and provide for theacquisition of rolling stock. After these purposes have been met, the Board may use farerevenue for other purposes. See Appendix A for the full text of the BART Act section onrates and charges.Significant fare revenue would be needed to meet the BART Act’s direction to pay foroperating expenses. It was determined that a distance-based fare structure wouldgenerate sufficient revenue and reflect generally the value of a trip on BART for theconsumer, with perceived value being related to distance traveled, speed, and geographicand transportation obstacles avoided (i.e., the San Francisco Bay).BART’s fare structure also reflects the fact that BART was one of the first rapid transitsystems to use automated fare collection (AFC) equipment. AFC vending machinesaccurately track and process value that is loaded on the regional Clipper smart card aswell as sales of BART magnetically encoded stored-value tickets (mag-stripe tickets).BART exit fare gates extract data on collected fares and system use (e.g., ridership byorigin-destination, by fare type, and by time of day). This capability has allowed BARTto implement a graduated distance-based fare structure. Less-automated transit systemsuse a fare system that is either zone-based to represent distance traveled or flat.BART FARE COMPONENTS AND CALCULATIONBART’s fares are calculated based on distance traveled, with surcharges applied tocertain trips, adjusted by a speed differential. These components, however, are notvisible to the rider, who pays their sum rounded to the nearest nickel.The fares cited in this report are Clipper fares that took effect January 1, 2018, andridership is for Fiscal Year 2018 (July 1, 2017 through June 30, 2018), unless otherwisenoted. Also effective January 1, 2018, blue mag-stripe ticket fares are 50 cents more pertrip than the Clipper fare; the mag-stripe surcharge is prorated for discounted tickets sothat seniors and people with disabilities pay 19 cents and youth pay 25 cents.1-1

BART Fare Structure ReportJanuary 2019For example, the fare for the trip from Hayward to Montgomery is made up of thefollowing components:Fare ComponentDistance-based (21.2 miles)Speed differential (2.5 minutes faster than average)Transbay surchargeCapital surchargeTotalClipper fare the rider pays, rounded to the nearest nickelValue 3.87 0.14 1.00 0.13 5.14 5.15Mag-stripe ticket fare the rider pays 5.65BART’s DISTANCE-BASED FORMULABART’s minimum fare for a trip of six miles or less is 2.00. Medium-length trips arebetween 6 and 14 miles and have a distance-based charge of 2.05, with 15.0 chargedfor any additional miles over six. The distance-based charge for a long trip (over 14miles) is 3.22, with 9.0 charged for each mile over 14.TripMinimum FareMediumLongDistance(in miles)6 or less6-1414 Minimum Fare 2.00 2.05 3.22Per MileAdditional Charge-15.0 per mile over 69.0 per mile over 14For example, the distance-based portion of the fare for an 11-mile trip is 2.80 ( 2.05plus 15.0 x 5 miles).SURCHARGESTransbay SurchargeThe Transbay surcharge was initiated to provide competitive fares relative to the BayBridge toll, to acknowledge the value BART provides in travel time saved in thecongested Bay Bridge corridor, and to reflect the high cost of establishing service throughthe Transbay tube.The Transbay surcharge is 1.00. To cross the bay by auto, effective January 1, 2019, theBay Bridge toll during the week is 7.00 in the peak (5am to 10am and 3pm to 7pm) and 5.00 in the off-peak, and on weekends the toll is 6.00. A round-trip fare on BARTusing the Transbay tube includes two Transbay surcharges, or 2.00, 71% less than theweekday peak period bridge toll exaction. For 1975 to the present, the chart on the nextpage shows the values of the Bay Bridge toll and the round-trip Transbay surcharge (thevalue of the Transbay surcharge increases at the same time and by the same amount as1-2

BART Fare Structure ReportJanuary 2019BART’s systemwide fare increases). As a comparison, the value of the Transbaysurcharge if it had been increased by inflation alone is also shown. 8 7TB Surcharge increased by inflationBay Bridge TollTransbay Surcharge (roundtrip) 6 5 4 3 2 0122013201420152016201720182019 0Daly City SurchargeThe Daly City surcharge has been in place since the Daly City station opened. Itspurpose is to offset the absence of San Mateo County sales tax and property taxsupporting BART service, since San Mateo County is not part of the District.The Daly City surcharge is 1.15. It is applied to trips between Daly City and SanFrancisco BART stations, but not to trips that cross the bay. The fares for those tripsinclude the Transbay surcharge only. Revenue from the Daly City surcharge goes intoBART’s general fund to pay for operating expenses.San Mateo County SurchargeThe San Mateo County surcharge was implemented when the SFO Extension opened in2003 and is currently valued at 1.44. The surcharge is applied to: Trips between San Mateo County stations (except the trip between SFO and MillbraeStations, for which only the SFIA Premium Fare is charged). Trips between San Mateo County stations (except Daly City) and San Franciscostations.Revenue from the surcharge goes to offset the cost of operating the SFO Extension.1-3

BART Fare Structure ReportJanuary 2019Capital SurchargeIn 2005, the Board approved a capital surcharge to fund capital projects within the threecounty BART District, including Daly City. The current value of the surcharge is 0.13.SFIA Premium FareThe SFIA Premium Fare of 4.54 is charged for trips between the SFIA station and allother BART stations. This fare revenue originally funded debt issued in 2002 to fundconstruction of the SFO Extension. In 2012, the remaining debt was “rolled into”BART’s sales tax-backed debt, for which the District receives a better interest rate. SFIAPremium Fare revenue now goes into BART’s general fund.BART offers discount fares to SFO Airline employees and SFO Airport-badgedemployees, as described in the Discounted Fares section of this chapter.BART-to-Oakland International Airport Project FareThe 3.2-mile BART-to-Oakland International Airport (OAK) Project opened inNovember 2014 and provides service between Coliseum station and the OaklandInternational Airport station. There are two additive elements to the fare for service to orfrom a BART station and the Oakland International Airport, the Base Fare for servicebetween the Coliseum BART station and other BART stations and the Project Fare. TheBoard initially set the Project Fare at 6.00 with the provision that the Project Fare is toincrease by the value of the systemwide inflation-based fare increase starting with theJanuary 2018 increase of 2.7%. The Project Fare is thus now 6.16.BART offers discount fares to Oakland Airport-badged employees, as described in theDiscounted Fares section of this chapter.The values of the SFIA Premium Fare, the OAK Project Fare, and the Transbay, DalyCity, San Mateo County and Capital surcharges are increased when fares are increased,and by the same percentage.SPEED DIFFERENTIALThe speed differential is in keeping with one of the guiding principles applied in settingup BART’s fare structure, to reflect the value of trips for the consumer. It was believedthat riders perceive a trip that was faster than the average to be more valuable, and hencea premium was attached to that trip’s fare. The fare for a trip that was slower thanaverage was discounted.The speed differential is currently valued at 5.8 per minute. For each minute that atrip’s travel time is faster than it would be at a systemwide average speed, 5.8 is addedto the fare, and for each minute that the trip is slower than average, 5.8 is subtractedfrom the fare. For example, the fare for the trip between Hayward and Montgomery1-4

BART Fare Structure ReportJanuary 2019stations noted earlier has 0.14 added to it because the trip is about two and a halfminutes faster than it would be were the train traveling at a systemwide average speed.EXCEPTIONS TO THE DISTANCE-BASED STRUCTUREMUNI FAST PASSIntroduced in 1983, the Muni Fast Pass is a monthly pass that the San FranciscoMunicipal Transportation Agency (SFMTA), which oversees Muni, sets the price of andmanages. The customer pays one price that covers unlimited rides on Muni and onBART within San Francisco. A monthly pass is feasible for BART in San Franciscobecause historically fares for trips within San Francisco have been identical or within anickel of each other. The current fare for intra-San Francisco trips is 2.00.In 2010, SFMTA implemented a second, less expensive, Muni-only “M” Fast Pass inaddition to the “A” Fast Pass that is good for BART and Muni rides. Since then, asshown in the chart below, Fast Pass trips on BART have declined by more than 50%. InFY18, Fast Pass trips accounted for approximately 4% of all BART trips.50,000Jan 2010: "A" FastPass introduced,priced 10 more than"M" Fast Pass; currentprice differential is 16Fast Pass Trips, Avg 8SFMTA prices the “A” Fast Pass at 94, or 16 more than the Muni-only “M” Fast Pass;SFMTA reimburses BART 1.35 for every Fast Pass trip that BART’s fare gates record.This reimbursement rate translates to about a 33% discount from the current minimumfare of 2.00, the fare for intra-San Francisco trips. Reimbursement rates are adjusted inaccordance with the District’s inflation-based fare increase program. Reimbursementadjustments occurred in 2016 and 2018, with the remaining adjustment scheduled for2020. The agreement between BART and SFMTA that sets the reimbursement rate andthe increases to it is in effect through June 2020.1-5

BART Fare Structure ReportJanuary 2019Extending the "A" Fast Pass to include unlimited trips between Daly City and SanFrancisco stations has been studied. In 2012, a “Daly City Fast Pass Strategic Analysis”was jointly undertaken by BART, San Francisco Municipal Transportation Agency, theSan Francisco County Transportation Authority, and San Francisco State. The reportestimated that it would cost BART, in 2012 , approximately 8 million per year.However, BART and Muni jointly continue to underwrite free rides for BARTpassengers transferring to Muni lines for travel between Daly City Station and SanFrancisco.EAST BAY SUBURBAN ZONE FAREThe East Bay suburban zonefare has been part of BART’sfare structure since 1975 andis equal to the minimum fare,currently 2.00, which is thefare charged for short trips ofsix miles or less; it is notcalculated based on the actualdistance traveled. The actualdistances of East Baysuburban zone trips on theAntioch, Pittsburg/Bay Point,Warm Springs/SouthFremont, Richmond, andDublin/Pleasanton lines rangefrom 6.3 miles to 13.0 miles.Riders taking the shortest tripreceive a discount of 11% tothe distance-based fare of 2.25, while those taking thelongest trip receive a 39%discount to the distance-based 3.25 fare. East Baysuburban zone fares accountfor approximately 1.6% ofBART’s total trips. The 2.00 East Bay suburban zonefare is charged for tripsbetween stations as shown inthe table to the right.Distancein milesBART to Antioch LineAntioch &Pittsburg Center &Pittsburg/Bay Point LinePittsburg/Bay Point &North Concord &Concord &Pleasant Hill &Walnut Creek &Warm Springs/So. Fremont LineFremont &Union City &Warm Springs/South Fremont &Richmond LineRichmond &El Cerrito del Norte &Dublin/Pleasanton LineDublin/Pleasanton &West Dublin/Pleasanton &Pittsburg/Bay PointAntiochNorth ConcordConcord9.16.27.810.0ConcordPleasant HillWalnut CreekPleasant HillWalnut .313.08.97.2South HaywardHaywardBay FairHaywardBay FairUnion CitySouth Hayward7.010.012.86.79.67.811.6North BerkeleyBerkeleyAshbyAshby6.47.48.66.3Castro ValleyBay FairCastro ValleyBay Fair10.013.08.411.4The East Bay suburban zone fare was intended to build ridership between suburbanstations and in so doing also to promote tripmaking that fills a BART seat twice during asingle run in the peak period. For example, a train running from Pittsburg/Bay Point to1-6

BART Fare Structure ReportJanuary 2019San Francisco would have a seat filled between North Concord and Walnut Creek whichwould be charged the East Bay suburban zone fare, and that seat, vacated at WalnutCreek, would be filled again by a tripmaker going to San Francisco for work.CENTRAL BUSINESS DISTRICT ZONE FARESBART’s fare structure includes two Central Business District (CBD) zones: San Francisco: Embarcadero, Montgomery, Powell, and Civic Center stations Oakland: 12th Street, 19th Street, and Lake Merritt stationsFares for trips to or from stations in a CBD zone are averaged, and that averaged fare isthe one charged, instead of each trip pair having a separate distance-based fare. Forexample, trips between MacArthur and the San Francisco CBD have an averaged fare of 3.75, instead of individual fares ranging between 3.70 and 3.80. About 40% of allBART trips exit at a CBD zone station, with 34% exiting in the San Francisco CBD and6% exiting in the Oakland CBD.EXCURSION FAREA rider taking an excursion trip enters and exits at the same station. The excursion tripfare is 5.90. It is intended to recover the costs of tourists and others taking such trips, aswell as stopping some forms of fare evasion. Approximately 0.5% of BART’s total tripsare excursion fare trips.DISCOUNTED FARESDISCOUNTS FOR SENIORS, PEOPLE WITH DISABILITIES, AND YOUTHBART offers discounts to seniors, people with disabilities, and youth. BART’s all-day62.5% discount exceeds the federal requirement that an agency offer senior citizens andpeople with disabilities a 50% discount during the off-peak period. As of January 1,2018, two Board-approved changes were implemented for youth: the discount for ridersaged 5 through 12 was reduced from 62.5% to 50%, and a new 50% discount was offeredto riders age 13 through 18.Senior citizens 65 years or olderPeople with disabilitiesYouth aged 5 to 18 years (childrenunder age 5 ride for free)Discount62.5%62.5%% of TotalBART Trips5.3%2.2%*50%1.9%**Percent of FY18 total trips includes trips made with the Clipper card and BART’s magnetic stripe tickets.People with disabilities and youth both use the red magnetic stripe ticket and so the % of those groups usingthe red ticket is an estimate; Clipper trips made by people with disabilities and youth are actual.Seniors, people with disabilities, and youth get the discount either by paying the reducedfare with the appropriate Clipper card at the fare gate or at the point-of-sale with a mag1-7

BART Fare Structure ReportJanuary 2019stripe ticket valued at 24 sold for 9 for seniors and people with disabilities, and 24sold for 12 for youth. BART sells these mag-stripe tickets (color-coded red for peoplewith disabilities and youth, and green for seniors) through the mail, at the Lake MerrittCustomer Service Center, the Clipper Customer Service Center at Embarcadero station,and SFO. In FY18, approximately 91% of BART’s senior riders used Clipper and 9%used the green mag-stripe ticket. About 83% of trips taken by persons with disabilitiesare estimated to have been made with the Clipper card, while the remainder were madewith the red mag-stripe ticket. For trips made by youth, it is estimated that almost 83%of these riders paid with the Clipper card and the other 17% used the red mag-stripeticket.The new youth discount has resulted in marked trip growth. During calendar year 2018,approximately 1.3 million more Clipper youth trips were made compared to calendar year2017, an increase of 265%. Between 2016 and 2017, when the Youth Clipper card wasused only by 5 through 12-year-old riders, trips were growing at approximately 18% peryear, and so it is likely the current significant trip growth can be attributed to travel byyouth age 13 through 18.DISCOUNTS FOR MULTIPLE-RIDE (HIGH-VALUE) FARE PRODUCTBART offers a discount of 6.25% when riders load a high fare value on their Clippercards or buy a high-value mag-stripe ticket. A rider can either pay 60 and get 64 invalue or pay 45 and receive 48 in value. High-value mag-stripe tickets are availablethrough the mail, at the Lake Merritt Customer Service Center, and the Clipper CustomerService Center at Embarcadero station. Riders can use their paper commuter benefitvouchers to purchase the mag-stripe tickets or their commuter benefit debit/credit cards toload value onto Clipper.The Clipper high-value fare product is used to pay for approximately 16% of all BARTtrips. The number of trips made with the high-value mag-stripe ticket is not knownbecause these trips are reported along with regular BART blue mag-stripe ticket trips.However, high-value mag-stripe ticket sales data are available—in calendar year 2018,BART sold approximately 4,200 45 tickets and almost 6,300 60 tickets.MUNI FAST PASSAs described in a previous section, the Muni “A” Fast Pass is a discounted monthly pass.BART currently receives 1.35 per trip from SFMTA rather than 2.00 from the rider,while the exact level of the discount the rider gets depends on the number of trips he orshe takes.AIRPORT EMPLOYEE DISCOUNT PROGRAMSBART offers discount programs for those employed at San Francisco InternationalAirport and Oakland International Airport.1-8

BART Fare Structure ReportJanuary 2019San Francisco International AirportBART is required to make available to SFO airline employees a 25% discount on theirtrips to or from the SFO station. Airline employees receive this discount by using aBART-Only Smart Card (BOSC) that accesses a special fare table that provides the 25%discount.SFO Airport-badged employees also receive a discount by using their own speciallyencoded BOSC. The Airport-badged employee discount program began in response to theincrease in 2009 to the SFO Premium Fare from 1.50 to 4.00. The initial agreementbetween SFO and BART ensured that Airport-badged employees would see no increaseand continue to pay 1.50. In 2013, SFO wished to encourage more Airport-badgedemployees to take BART, and BART agreed to waive the 1.50, so that Airport-badgedemployees now pay no SFO Premium Fare. SFO has actively promoted this discountprogram to employees, and the elimination of the SFO Premium Fare has been revenuepositive. Airport-badged employees took more than 450,000 trips in FY18 compared tothe approximately 120,000 baseline number of trips in FY13, which is a 275% increase inridership.Oakland International AirportThe fare for service to or from a BART station and the Oakland International Airport(OAK) has two additive elements: the Base Fare for service between the Coliseum BARTstation and other BART stations and the Project Fare, which the Board set at 6.00 whenthe station opened in November 2014. From the time the station opened until the end of2017, Oakland Airport-badged employees paid a Project Fare of 2.00 instead of the fullProject Fare of 6.00. The 2.00 Project fare was identical to the fare employees paid toride AirBART, the bus service replaced by the new service. Effective January 1, 2018,per Board Resolution 5261, the Project Fare was increased by the same percentage as thesystemwide inflation-based fare increase, or 2.7%. Thus, the current Project Fare is 6.16, and Oakland Airport-badged employees now pay 2.05.DISCOUNTS FOR MIDDLE AND HIGH SCHOOL STUDENTSIn July 2018, after the January implementation of the new 50% discount for riders age 13through 18, the Board approved eliminating the Orange ticket program for studentsattending participating middle and high schools. Orange tickets had a value of 32 andwere sold for 16, a 50% discount, and these tickets were to be used only for schoolrelated trips on weekdays. With the new 50% discount, youth riders can make trips onany day and at any time. BART fare gates continue to accept Orange tickets boughtbefore the program ended.DISCOUNTS FOR HIGHER-EDUCATION STUDENTSThe BART Higher Education Fare Discount Program (HEDP) offers fare discounts tostudents at colleges and universities. San Francisco State University (SFSU) is the first1-9

BART Fare Structure ReportJanuary 2019program participant, and SFSU students and administration worked with BART todevelop the SFSU program, which is the model for other schools.HEDP development has been guided by these principles: Replicability to other schools in the BART service area Revenue neutral to BART Data available for analyzing tripmaking Flexibility in changing discount amount Minimized potential for fraudulent useThe BART fare discount is a percentage amount off the regular fare. For example, if theregular fare is 2.00, and the discount is 25%, then the student would pay a discountedfare of 1.50. BART’s distance-based fares are calculated for every trip between thesystem’s 48 stations, which results in 185 unique fares. As there are a great number ofunique fares, the discount is offered per trip rather than offering up to 185 price-pointpasses. Buses can offer unlimited ride passes because buses charge one flat fare, andsome rail operators with zone-based fare structures can offer passes because of therelatively limited number of zones in their systems.Students use a Clipper card specially designed for their school, which also serves as astudent’s ID, to get the BART fare discount. Each school’s staff and students determinethe amount of the discount and which BART trips will be covered. The schoolreimburses BART for the difference between the regular fare and the discounted fare paidby the student, so the program is revenue neutral to BART. Funds to reimburse BART forthe discount can come from a variety of sources including student fees, the school itself,or outside funding (e.g., grant funding). The discount amount can be changed as fundingbecomes available.TRANSFERS BETWEEN BART AND BUSESBesides the discount offered with the Muni Fast Pass as described above, BART riderscan also pay discounted fares for trips on connecting bus operators as shown in the tableon the next page. Discounted transfers are automatically given when the rider uses aClipper card. AC Transit and County Connection also accept a paper transfer dispensedin the paid area of the BART station in addition to giving the discount with the Clippercard.1-10

BART Fare Structure ReportJanuary 2019One-way TransfersFrom BART to:AC Transit (Clipper fare)County ConnectionMuni, within San FranciscoTri Delta TransitUnion City TransitVTA (Clipper fare; express busonly at Fremont Station)WestCATWheelsTwo-way TransfersFrom BART/to BART: AC Transit (cash fare)Muni, Daly City Station 0.50 off 2.25 Clipper fare (22% discount) 1 off 2 cash fare (50% discount) 0.50 off 2.50 Clipper fare (20% discount) 0.75 off 2 fare (37.5% discount) 0.50 off 2 fare (25% discount) 0.50 off 4.50 fare (11% discount) 0.75 off 1.75 fare (43% discount) 1 off 2 fare (50% discount) 0.25 off 2.35 one-way cash fare (9% discount)Free ( 2.50 one-way Clipper fare)CLIPPERRiders pay for BART trips either with the regional Clipper smart card, which BARTbegan to accept in 2009, or BART’s magnetic stripe tickets. Effective January 1, 2018, a50 cents per trip surcharge was implemented on trips taken with mag-stripe tickets toencourage migration to the regional Clipper card. BART is currently assessing thebenefits of moving all riders to Clipper and evaluating strategies to achieve a 100%Clipper fare payment system.As the table on the next page shows, on an average weekday in October 2018, Clippercards were used to take over 84% of BART trips, with almost 56% made with the Clipperadult card. By comparison, in 2016 before the 50 cents per trip mag-stripe surcharge wasimplemented, 68% of trips were made with Clipper, with 42% of trips using the Clipperadult card. The percentage of trips taken with the blue mag-stripe ticket in 2018 is 13%,which is a decrease from 29% in 2016.1-11

BART Fare Structure ReportJanuary 2019October Weekday AverageClipper AdultClipper High Value DiscountBlue TicketClipper SeniorFast Pass (Clipper only)Clipper DisabledClipper YouthSF State Student DiscountRed Ticket (Disabled & Youth)Green Ticket (Senior)Orange Ticket (Student)SFO Airport Employee DiscountSFO Airline Employee DiscountOAK Employee DiscountTotal TripsClipper % of Total2018Trips% of 84.4%2016Trips% of %CLIPPER 2: THE NEXT GENERATION OF CLIPPERThe Clipper program is governed according to a Memorandum of Understanding signedby MTC and the partner transit agencies. Nine of the region’s transit agency leaders,including BART’s general manager, comprise the Executive Board responsible formanaging the Clipper program, and the current contract with Cubic TransportationSystems to operate Clipper expires in November 2019. In September 2018, CubicTransportation Systems, Inc. was awarded the contract for the Next Generation Clipper(C2) System Integrator. The Contract includes the design, development and testing,installation and transition, and operations and maintenance (O&M) of the C2 system.The C2 system will be based on a proven, high-volume, multi-operator fare collectionsystem. It will support all existing fare policies; will accommodate innovative pricingstrategies; and will provide an accurate, reliable, consistent and fast customer experiencewhen purchasing fare products, paying fares, managing accounts, and receiving customerservice. In addition to replacing obsolescent systems and equipment, C2 will introducenew features to the Clipper program that address the most common customer and userissues with the current Clipper system, such as: A Clipper mobile app to be implemented on an accelerated schedule that willallow customers to use smart phones to reload their account and function as aClipper card;1-12

BART Fare Structure ReportJanuary 2019 An account-based system that will allow customers to reload their Clipperaccounts online, at vending machines, at retailers, and through mobile devices anduse the value immediately, eliminating the current one-to-two day delay and theprimary source of current customer frustration;A customer transition approach that is designed to ensure customer convenienceand minimize disruption;The ability to integrate with ot

and transportation obstacles avoided (i.e., the San Francisco Bay). BART’s fare structure also reflects the fact that BART was one of the first rapid transit systems to use automated fare collection (AFC) equipment. AFC vending machines accurately track and process v

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