Installing The Citrix Citrix Receiver 3.3 From Citrix Web .

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NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure ManagementInstalling the Citrix Citrix Receiver 3.3 from Citrix Web Interface for SSL VPN Users Log into your PC with an administrative account (All Administrative accounts start with the first three letters ADM (i.e.ADMAD1234). If you do not have an ADM account, please contact your LAN ADMIN. Go to the following URL, by clicking the link below, while holding Ctrl. You can also get there by clicking Start - Run and copying this URL into the text box and click iles Once the website has loaded, click on the Installation files and instructions link under the Citrix Receiver Version 3.3.The link is highlighted in the picture below. A dialog box will open. Click Save.Filename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 1 of 13

NYS Office of Childrenand Family Services Save the file on your desktop. Once the download is complete, Click Close Go to your desktop and Double click CitrixClientUpgrade Folder.Filename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Bureau of Data Administrationand Infrastructure ManagementPage 2 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure Management When the folder opens, Click on Extract All Files On the Extract Compressed (Zipped) Folders window, Click Extract The files will be extracted to a CitrixClientUpgrade folder on your desktop, which should open automatically after theextract is complete. (If not, go to your desktop and then open the CitrixClientUpgrade folder, shown below, to access theinstall files.)Filename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 3 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure ManagementOnce you have these folders open, you are ready to upgrade to the Citrix Reciever 3.3. However, in order to install theCitrix Receiver 3.3 correctly, all older version of the Citrix Client must be uninstalled. The following steps should betaken to make sure The all old Citrix Clients are uninstalled, and then install the new Citrix Receiver 3.3. In the CitrixClientUpgrade, Double click the CitrixClient11.2Uninstall folder Double Click the on UnInstallPNAgent.vbs to start the uninstallation process. It will give you two warnings that the installation is starting on your PC. Each pop up will stay up for 5 seconds anddisappear. Do not touch your PC until the installation has completed If you are installing on a Windows Vista or a Windows 7 machine, you will see the following pop-up, asking if you want toallow the following program to make changes to your computer, Click Yes.Filename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 4 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure Management Once the installation has completed, there will be a pop-up telling you the installation is complete. The pop-up will stay upfor 5 seconds and disappear. Once the Uninstall of Citrix Online Plug-in 11.2 is complete, go to Start - Control Panel Once in control panel, if you are on Windows 7, click on Uninstall a program. If you are on Windows XP, Click onAdd/Remove ProgramsWindows 7Windows XPFilename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 5 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure Management If there are any Web Clients in the list of programs, Right click it, and select Uninstall. Once you uninstall any Web Clients installed on the PC, Restart the computer. Once your PC is restarted, log back in with the same ADM account you used for the uninstall, and double click theCitrixClientUpgrade folder on your desktop. In the CitrixClientUpgrade, Double click the CitrixReceiver3.3 EXTERNAL folder Once you are in the folder, double click the InstallReceiver.vbs to install the new clientFilename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 6 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure Management It will give you two warnings that the installation is starting on your PC. Each pop up will stay up for 5 seconds anddisappear. Do not touch your PC until the installation has completed. If you are installing on a Windows Vista or a Windows 7 machine, you will see the following pop-up, asking if you want toallow the following program to make changes to your computer, Click Yes. Once the installation has completed, there will be a pop-up telling you the installation is complete. The pop-up will stay upfor 5 seconds and disappear.Filename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 7 of 13

NYS Office of Childrenand Family Services Once the installation is complete, a warning will pop-up, stating your PC will reboot. The pop-up will start at 30 seconds, andcount down until reboot.o Windows Vista/Windows 7 Pop-upo Bureau of Data Administrationand Infrastructure ManagementWindows XP Pop-upOnce your PC is back up, log into your PC. You will see a new Citrix Online Plug-in icon on the desktop and in the systemtray, by the clock in the lower right hand corner of your screen:Old Icon on Desktop:Old Icon in System Tray:New Icon on Desktop:Filename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 8 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure ManagementNew Icon in System Tray:Filename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 9 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure ManagementACCESSING CONNECTION WITH CITRIX RECEIVER 3.3oIn order to access CONNECTIONS, you will need to make a one-time change to your Citrix Receiver 3.3configuration. Double click the Citrix Receiver in the system tray (lower right hand corner)oAn “About Citrix Receiver” window will pop-up, and in that window Click on advancedoUnder advanced, click on Online Plug-in SettingsFilename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 10 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure ManagementoIn the menu that pops up, click Change Server Change the Server Address field to the following website and click xt/config.xmloOnce the Server Address has been changed, You need to do an Application Refresh. To do this, go back to theAbout Citrix Receiver window, and under advanced, click on Online Plug-in SettingsFilename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 11 of 13

NYS Office of Childrenand Family ServicesBureau of Data Administrationand Infrastructure ManagementoIn the menu that pops up, click Refresh ApplicationsoYour applications in your CONNECTIONS and Other Application folder have now been refreshedFilename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 12 of 13

NYS Office of Childrenand Family ServicesoBureau of Data Administrationand Infrastructure ManagementTo access CONNECTIONS directly from your browser as opposed to via the Citrix Receiver on your Desktop, enterhttps://connections.ocfs.ny.gov in your web browserIf users experience any issues installing or using the upgraded Citrix Online Plug-in version 11.2, please contactyour LAN admin or send an email to ocfs.sm.it.pnaupgrade@ocfs.state.ny.us.Filename: Upgrading to Citrix Receiver for SSL VPN Users.comRevision Date: 02/27/2013Page 13 of 13

Citrix Receiver 3.3 correctly, all older version of the Citrix Client must be uninstalled. The following steps should be taken to make sure The all old Citrix Clients are uninstalled, and then install the new Citrix Receiver 3.3. . Once you uninstall a

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