02-APB VFR Valuation Advisory 2 Valuation Of Customer .

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JUNE 2016APPRAISAL PRACTICES BOARDVFR VALUATION ADVISORY 2:THE VALUATION OFCUSTOMER-RELATED ASSETS

COPYRIGHT 2016 BY THE APPRAISAL FOUNDATION. ALL RIGHTS RESERVED.

APB VFR Valuation Advisory #2:The Valuation of Customer-Related AssetsThis communication is for the purpose of issuing voluntary guidance on recognized valuationmethods and techniques.Date Issued: June 15, 2016Application: Business Valuation, Intangible AssetsBackground: Since the Financial Accounting Standards Board (FASB) issued Statement of FinancialAccounting Standards No. 157 (FASB Statement No. 157), predecessor to Accounting StandardsCodification (ASC) 820 Fair Value Measurement (ASC 820), and FASB Statement No. 141(R),predecessor to ASC 805 Business Combinations, there has been increased interest in the identificationand recognition of the fair value of assets and liabilities in financial statements. Furthermore, the FASBand the International Accounting Standards Board (IASB) have been working on a convergence projectwith an objective of having a consistent set of accounting standards that can be used globally. In thatregard, the IASB has issued International Financial Reporting Standards (IFRS) 3 (revised) BusinessCombinations (IFRS 3R), and IFRS 13 Fair Value Measurement, both of which are largely similar to thesame statements issued by the FASB. Accordingly, during the creation of this document, members of theInternational Valuation Standards Council (IVSC) reviewed the document and discussed certain topicswith members of this Working Group to try and ensure consistency with both a) valuation concepts in theInternational Valuation Standards (IVS) and b) fair value guidance in IFRS 13 that existed at the date ofpublication of this document.Because of the need for financial statements to be both reliable and relevant, valuation practices mustprovide reasonably consistent and supportable fair value conclusions. To this end, it is believed thatguidance regarding best practices surrounding certain specific valuation topics would be helpful. Thetopics are selected based on those in which the greatest diversity of practice has been observed. To date,three Working Groups have been sponsored by The Appraisal Foundation. The first Working Groupaddressed the topic of contributory assets and charges in a document titled The Identification ofContributory Assets and Calculation of Economic Rents dated May 31, 2010 (now known as “VFRValuation Advisory #1”). The second Working Group has addressed the general topic of customer-relatedassets in this document. A third Working Group is addressing the topic of the control premiums asapplied in valuations done for financial reporting purposes. A fourth Working Group is addressingcontingent considerations.This document is intended to present helpful guidance for those who are preparing fair valuemeasurements of customer-related assets; however, this paper is not intended to be an authoritativevaluation standard. The Working Group believes that consideration of the facts and circumstances relatedto the asset(s) that are being valued may support a departure from the recommendations of this document.

It is the belief of the Working Group that the valuation of assets in general and customer-related assetsspecifically is a complicated exercise that requires significant judgment. This paper seeks to presentviews on how to approach and apply the valuation process appropriate for customer-related assets.The Appraisal Practices Board and The Appraisal Foundation wish to express our utmost gratitude to theWorking Group on Customer-Related Assets for volunteering their time and expertise in contributing tothis document. Specifically, sincere thanks to the following individuals:Working Group on Customer-Related AssetsPeter WollmeringerHuron Consulting Group– New York, NYDan Knappenberger, ChairDeloitte Transactions and Business AnalyticsLLP –San Jose, CAJustin Kloos, Technical WriterDuff & Phelps, LLC – Atlanta, GAChristopher ArmstrongKPMG LLP – Los Angeles, CACarla Glass, Steering Committee Oversight &FacilitatorMeyers, Harrison and Pia, LLC – New Haven,CTPJ PatelValuation Research Corporation – Princeton, NJSubject Matter Expert Group on Best Practices for Valuations in Financial ReportingPaul Barnes - Duff & Phelps, LLCJohn Glynn - PricewaterhouseCoopers LLPLee Hackett - RetiredMatt Pinson - PricewaterhouseCoopers LLPJay E. Fishman, Co-Chair - Financial ResearchAssociatesCarla G. Glass, Co-Chair - Meyers, Harrisonand Pia, LLCAnthony Aaron - Ernst & Young LLPContributors & Special ThanksAaron Gilcreast, PricewaterhouseCoopers LLPEd Hamilton, Valuation Research CorporationGreg Forsythe, Deloitte Financial Advisory Services LLP, IVSC LiaisonAlok Mahajan, KPMG, LLP, APB LiaisonAdriana Berrocal, Building Value Consulting, SC, APB LiaisonAppraisal Practices Board Members (July 2015 – June 2016)Rick O. Baumgardner, ChairShawn Wilson, Vice ChairAdriana BerrocalLisa DesmaraisErnest DurbinJay E. FishmanGuy GriscomDonna VanderVriesAPB VFR Valuation Advisory #2 - The Valuation of Customer-Related Assets 2016 The Appraisal Foundation2

The Appraisal Foundation StaffDavid Bunton, PresidentJohn S. Brenan, Director of Appraisal IssuesPaula Douglas Seidel, Executive AdministratorStaci Steward, Appraisal Practices Board AdministratorThe views set forth in this exposure draft are the collective views of the members of this WorkingGroup and do not necessarily reflect the views of any of the firms that the Working Group membersare associated with.The Appraisal Foundation served as a sponsor and facilitator of this Working Group. TheFoundation is a non-profit educational organization dedicated to the advancement of professionalvaluation and was established in 1987 by the appraisal profession in the United States. The AppraisalFoundation is not an individual membership organization, but rather an organization that is made upof other organizations. Today, over 110 non-profit organizations, corporations and governmentagencies are affiliated with The Appraisal Foundation. The Appraisal Foundation is authorized bythe US Congress as the source of appraisal standards and qualifications.APB VFR Valuation Advisory #2 - The Valuation of Customer-Related Assets 2016 The Appraisal Foundation3

Table of Contents1.0INTRODUCTION . 62.0ACCOUNTING BACKGROUND AND OVERVIEW . 82.12.22.32.42.53.0IDENTIFICATION OF CUSTOMER-RELATED ASSETS AND VALUE CONSIDERATIONS. 143.13.23.34.0Introduction . 24Multi-Period Excess Earnings Method (MPEEM) . 24Distributor Method . 39With-and-Without Method . 42Cost Savings Method . 47APPLICATION OF THE COST APPROACH . 496.16.27.0Introduction . 21Income Approach . 21Cost Approach . 22Market Approach . 22APPLICATION OF THE INCOME APPROACH . 245.15.25.35.45.56.0Introduction . 14Identification of Customer-Related Assets . 14Value Considerations . 17VALUATION METHODOLOGIES . 214.14.24.34.45.0Accounting Standards and the Accounting Standards Codification . 8Business Combinations. 9Asset Acquisitions . 10Goodwill and Indefinite-Lived Asset Impairment Testing . 10Long-Lived Asset Impairment Testing . 11Introduction . 49Cost Approach . 50APPLICATION OF THE MARKET APPROACH . 547.17.2Introduction . 54Methodology. 548.0VALUATION METHODOLOGY SELECTION. 559.0OTHER CONSIDERATIONS . 589.19.29.39.49.59.69.79.8Introduction . 58Backlog . 58Deferred Revenue . 58Step-Up Considerations for Inventory . 62Overlapping Customers . 66Pre-Existing Relationships in a Business Combination . 66Asset Life and Amortization . 67Testing Outputs. 7010.0SUMMARY . 7311.0LIST OF ACRONYMS USED. 7412.0REFERENCES . 7613.0GLOSSARY . 7813.113.2Glossary of Terms . 78Glossary of Entities Referred to in Document . 82APB VFR Valuation Advisory #2 - The Valuation of Customer-Related Assets 2016 The Appraisal Foundation4

APPENDIX A: ATTRITION RATE CALCULATION EXAMPLES . 83APPENDIX B: CASE STUDY EXAMPLES . 98APB VFR Valuation Advisory #2 - The Valuation of Customer-Related Assets 2016 The Appraisal Foundation5

1 1.02345678INTRODUCTION1.1.1 This document (Valuation for Financial Reporting Advisory #2), entitled The Valuation ofCustomer-Related Assets, is the result of deliberations by the Working Group on Customer-Related Assets(the second Working Group in the “Best Practices for Valuations in Financial Reporting: Intangible AssetWorking Group” series) and was developed with input received from interested parties. Customer-relatedassets include customer lists, order or production backlog, customer contracts and related relationships,and non-contractual customer relationships. The purpose of this Valuation Advisory is to outline bestpractices in the valuation of customer-related assets for financial reporting purposes.9 1.1.2 There are multiple situations that may require the valuation of customer-related assets for financial10 reporting purposes, including but not limited to:11a. Business combinations;12b. Asset acquisitions;13c. Goodwill impairment testing;14d. Long-lived asset impairment testing; and15e. Reorganizations (i.e., fresh-start accounting).16171819202122231.1.3 The approaches and methodologies used to value customer-related assets under each of thesituations above are similar. Additionally, the situations outlined above are similar in that they focus on avaluation of only the customer-related assets of a business (i.e., existing customers) that meet theidentification and recognition criteria (which are discussed in this document) at the effective date of thevaluation. Future customer-related assets, which do not meet the identification and recognition criteria, arenot included in these analyses. The majority of the accounting guidance is contained in the FinancialAccounting Standards Board (FASB) Accounting Standards CodificationTM (ASC) and the InternationalFinancial Reporting Standards (IFRSs).2425262728291.1.4 The following discussion on the valuation of customer-related assets for financial reportingpurposes requires an understanding of relevant accounting and valuation concepts. In-depth discussion ofthese concepts is beyond the scope of this Valuation Advisory and the reader is assumed to have a generalunderstanding of these concepts. Specifically, the reader is assumed to have knowledge of relevantaccounting and valuation concepts as they relate to the valuation of assets and liabilities for financialreporting purposes outlined above in paragraph 1.1.2.3031323334351.1.5 The Working Group recognizes professional judgment is critical in effectively planning,performing, and concluding a valuation. Professional judgment requires fact gathering, research, andanalysis to reach well-reasoned conclusions based on relevant facts and circumstances available at thetime. Due to the nature of judgments, questioning and skepticism are appropriate. Even then,knowledgeable, reasonable, objective individuals can reach different conclusions for a given set of factsand circumstances.36 1.1.6 The following important clarifications regarding this document are also made:APB VFR Valuation Advisory #2 - The Valuation of Customer-Related Assets 2016 The Appraisal Foundation6

37383940414243a. These best practices have been developed with reference to United States (US) Generally Accepted44454647b. The Working Group has not used the terms “cash flow,” “earnings,” and “income” as commonly484950c. The terms “value,” “valuation,” “valuing,” “fair value,” and any other reference to valuethroughout this document are intended, for the purposes of this document, to be stated inaccordance with “fair value” as defined in ASC and IFRSs;51525354d. The discussions and examples in this Valuation Advisory make specific assumptions for555657e. The models used in the sample calculations are for illustrative purposes only and are not intendedAccounting Principles (GAAP) and IFRSs effective as of the date this document was published.1While the Working Group believes the best practices described herein may have applicationoutside of US GAAP and IFRSs, valuation specialists should not apply these best practices tovaluations prepared under different standards/statutory requirements without a thoroughunderstanding of the differences between those standards and US GAAP and IFRSs existing as ofthe date of this publication;used in the accounting literature. When these and similar terms are used, they will refer to an“economic earnings” concept associated with the netting of expense and other charges againstrevenue;illustrative purposes only. While general principles have been provided for guidance to assist in thevaluation of customer-related assets, assumptions used in the valuation of any asset should bebased on facts and circumstances; andto represent the only form of model, calculation, or final report exhibit that is generally consideredacceptable among valuation specialists.58 1.1.7 This document provides detail related to valuation techniques that are used to value customer59 related assets for accounting-related purposes. The paper includes detailed discussion of the following60 topics:6162a. Definitions of customer-related assets as set out in accounting literature and an exploration of theeconomic characteristics of customer-related assets;6364b. Valuation techniques used to estimate the fair value of customer-related assets that are viewed tobe representative of best practice; and6566c. How customer-related assets interact with other assets of a business and best practice guidance onhow to address these relationships in fair value measurements.67 1.1.8 The appendices at the end of this Valuation Advisory include examples of several techniques and68 methodologies relevant to the valuation of customer-related assets. Each example provides a set of facts69 and circumstances to demonstrate the associated valuation techniques discussed.701IFRS 13 Fair Value Measurement was issued in May 2011 with an effective date of January 1, 2013.APB VFR Valuation Advisory #2 - The Valuation of Customer-Related Assets 2016 The Appraisal Foundation7

71 2.0ACCOUNTING BACKGROUND AND OVERVIEW72 2.1 Accounting Standards and the Accounting Standards Codification737475767778792.1.1 In 2001, the FASB issued several accounting standards to address business combinations, intangibleassets and goodwill, and impairment testing guidance: Statement of Financial Accounting Standards No.141, Business Combinations (FASB Statement No. 141); Statement No. 142, Goodwill and OtherIntangible Assets (FASB Statement No. 142); and Statement No. 144, Accounting for the Impairment orDisposal of Long-Lived Assets (FASB Statement No. 144). FASB Statement No. 141 required that certainassets acquired in a business combination be recorded at fair value. FASB Statement No. 142 and FASBStatement No. 144 address asset impairment.808182838485862.1.2 In 2006, the FASB issued Statement No. 157, Fair Value Measurements (FASB Statement No.157), to provide a uniform definition of fair value and a framework for developing fair valuemeasurements. Subsequently, in 2007, as part of the joint development project between the FASB and theInternational Accounting Standards Board (IASB), the FASB issued a revised version of FASB StatementNo. 141 (FASB Statement No. 141R). FASB Statement No. 141R and International Financial ReportingStandard 3 (revised), Business Combinations (IFRS 3R), are largely similar, although some differencesexist.878889909192932.1.3 On July 1, 2009, the FASB changed the way accounting standards are organized and accessed.FASB ASC is now the single source of authoritative US GAAP. ASC does not change US GAAP;however, it combines all authoritative accounting standards issued by bodies such as the FASB, theAmerican Institute of Certified Public Accountants (AICPA), and the Emerging Issues Task Force (EITF)into a topically organized database. ASC supersedes all existing US accounting literature (other thanadditional guidance issued by the Securities and Exchange Commission [SEC]). Primary referencechanges relevant to this document due to ASC are as follows:94a. FASB Statement No. 141R ASC 805, Business Combinations95b. FASB Statement No. 142 ASC 350, Intangibles—Goodwill and Other96c. FASB Statement No. 144 ASC 360, Property, Plant, and Equipment97d. FASB Statement No. 157 ASC 820, Fair Value Measurement98 2.1.4 With limited exceptions, ASC 805 and IFRS 3R both require that assets and liabilities acquired in a99 business combination be measured at fair value. As mentioned above, under US GAAP and IFRSs, fair100 value measurement guidance is addressed in ASC 820 and IFRS 13, respectively.1011021031042.1.5 Both ASC 805 and IFRS 3R pay a significant amount of attention to intangible assets in discussionand examples, particularly for customer-related assets. International Accounting Standard 38, IntangibleAssets (IAS 38) and the illustrative examples in IFRS 3R address the identification of intangible assetsunder IFRS and provide guidance on the nature of customer-related assets.1051061071082.1.6 In May 2011, the FASB updated ASC 820, Fair Value Measurement via Accounting StandardsUpdate (ASU) 2011-4, in tandem with the IASB issuing, for the first time, IFRS 13 Fair ValueMeasurement. IFRS 13 is virtually identical to ASC 820, although some minor differences exist; however,the principles of measuring fair value are identical between IFRS 13 and ASC 820.APB VFR Valuation Advisory #2 - The Valuation of Customer-Related Assets 2016 The Appraisal Foundation8

109 2.2 Business Combinations1101111121132.2.1 In a business combination, ASC 805 and IFRS 3R require the recognition and measurement of thefair value (with limited exceptions) of identifiable assets acquired (including current, financial, fixed, andintangible assets), liabilities assumed (including current and financial liabilities), and considerationtransferred (e.g., contingent consideration).114 2.2.2 Fair value is defined in the ASC 820 Glossary2 and IFRS 13 (9)3 as “the price that would be115 received to sell an asset or paid to transfer a liability in an orderly transaction between market participants116 at the measurement 2.2.3 ASC 805 and IFRS 3R require that identifiable intangible assets be recognized at fair valueseparately from goodwill. For example, ASC 805-20-20 outlines the following: “An asset is identifiable ifit meets either of the following criteria: (a) It is separable, that is, capable of being separated or dividedfrom the entity and sold, transferred, licensed, rented, or exchanged, either individually or together with arelated contract, identifiable asset, or liability, regardless of whether the entity intends to do so, or (b) Itarises from contractual or other legal rights, regardless of whether those rights are transferable orseparable from the entity or from other rights and obligations.” IFRS 3R outlines similar criteria. An assetmay also meet the separable criteria if it cannot be sold, licensed, or exchanged individually, but could bewhen combined with a related contract, asset, or liability (ASC 805-20-55-5). Although ASC 805 andIFRS 3R do not provide specific guidance to determine whether an asset arises from contractual or legalrights, the Working Group believes the criteria for recognition is intended to be broad. Specific examplesof intangible assets that meet the recognition criteria are discussed in ASC 805-20-55-11 to 55-45 and 5552 to 55-57, and in paragraphs IE16-44 of IFRS 3R. It should be noted that these lists, which includecustomer-related assets, are not intended to be all-inclusive.1311321331342.2.4 Fair values are estimated using three generally accepted valuation approaches that are set out inASC 820 and IFRS 13 as the income, cost, and market approach. A determination must be made as to theappropriate methodology or methodologies to estimate the fair value of each type of asset, liability, andnon-controlling interest and/or previously held equity interest.1351361371381391401412.2.5 In December 2014, FASB issued new accounting guidance for business combinations for privatecompanies. FASB ASU No. 2014-18, Business Combinations—Accounting for Identifiable Assets in aBusiness Combination, a Consensus of the Private Company Council, offers private companies analternative for the recognition of customer-related assets and non-competition agreements. The accountingalternative applies when an entity within the scope of the ASU is required to recognize or otherwiseconsider the fair value of intangible assets as a result of certain in-scope transactions, which includes ASC805 and ASC 852 (fresh-start reporting).1421431441451462.2.6 The main provisions of the ASU allow an entity to elect the accounting alternative to no longerrecognize separately from goodwill “1) customer-related assets unless they are capable of being sold orlicensed independently from the other assets of the business, and 2) noncompetition agreements.” 4 Anentity that elects the accounting alternative must also adopt the private company alternative to amortizegoodwill as set out in FASB ASU No. 2014-12, Intangibles – Goodwill and Other (Topic 350). However,2Financial Accounting Standards Board, Accounting Standards Codification (2009).IFRS Foundation, IFRS 13 Fair Value Measurement (London: 2011).4Financial Accounting Foundation, Accounting Standards Update No. 2014-18 (Norwalk, CT: 2014).3APB VFR Valuation Advisory #2 - The Valuation of Customer-Related Assets 2016 The Appraisal Foundation9

147 an entity that adopts ASU 2014-12 is not required to adopt ASU 2014-18. The ASU, if elected, is effective148 in fiscal years beginning after December 15, 2015, and early application is permitted for any interim and149 annual financial statements that have not yet been made available for issuance.1501511521531542.2.7 The Working Group believes that the election of the ASU will result in companies most likelyrecording more goodwill than in the past, which would then have to be amortized over a period of tenyears or less. In addition, it appears that the entities that are most likely to elect the ASU are entities thatdo not plan to become publicly traded entities, as upon becoming public the financial statements wouldhave to be restated to reflect the accounting in place had the ASU not been elected.155 2.3 Asset Acquisitions1561571581592.3.1 ASC 805-20-20 defines a business as "an integrated set of activities and assets that is capable ofbeing conducted and managed for the purpose of providing a return in the form of dividends, lower costs,or other economic benefits directly to investors or other owners, members or participants.”5 The definitionis further outlined in ASC 805-10-55-4 through 55-9 and in IFRS 3R (B7 – B12).1601611621631641651661671681691701711722.3.2 ASC 805-50-30-1 to 30-4 addresses the acquisition of assets rather than a business (also addressedin IFRS 3R [2b]). An acquisition of assets or groups of assets that do not meet the definition of a businessis initially recognized at its cost to the acquiring entity (it should be noted that the Working Groupobserves that many acquisitions of groups of assets meet the definition of a business and would thereforebe accounted for as a business combination). Acquiring assets in groups requires not only ascertaining thecost of the asset (or net asset) group but also allocating that cost to the individual assets (or individualassets and liabilities) that comprise the group. The cost of a group of assets acquired in an asset acquisitionis allocated to the individual assets acquired or liabilities assumed based on their relative fair values anddoes not give rise to goodwill. Similar to asset valuations performed in relation to a business combination,the fair values of all the individual assets included in an asset acquisition (including customer-relatedassets) should be estimated according to the fair value princip

Jun 15, 2016 · The discussions and examples in this Valuation Advisory make specific assumptions for 52 illustrative purposes only. While general principles have been provided for guidance to assist in the 53 valuation of customer-related assets, assumptions used in the valuation of any asset

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