Nokia Networks Online Services For Order And Invoice .

1y ago
19 Views
3 Downloads
1.89 MB
35 Pages
Last View : 2d ago
Last Download : 2m ago
Upload by : Mariam Herr
Transcription

Nokia Networks Online Services forOrder and Invoice Status (US Partners) Tammy Mason 05/20201 Nokia 2020Public

Overview of the North America USA Customer Order/Invoice Extranet ToolsNokia.Com is an information extranet database for Nokia Customers, Nokia employees, and BusinessPartners to view order status, invoices, and pricing information.Order Management Module Order Receipt Status Order Delivery Schedule/Status(Products and Service) POD (Proof of Delivery) information forselected logisitics providers Standard Delivery Intervals Product Warranty Status by serialnumber Standard Pricing for selected products2 Nokia 2020PublicProduct and ServicesModule Product list External catalogadministration Product catalog ConfiguratorsInvoice ServicesModule Invoice Search Tool Invoice Document Downloadable Invoicesin excel formate Downloadable PDFcopy of invoice ifapplicable by customerand region

Requesting Access to Track Order and Invoice Services US Application First make sure you have completed your self registration for access to the Partner Portal To get access to these tools, please contact your Partner Sales Manager or Partner RelationshipManager and request access to Order and Invoice Status Tool Your partner sales manager or Partner Relationship Manager will request access through the PortalAccess Management SystemRequestAdditional Resources3 Nokia 2020Log-in to PartnerPortal

For Partner AccessPARTNER PORTAL JOB AIDADDITIONAL RESOURCEDeal RegistrationREQUESTSVIEW RESOURCE REQUEST STATUS (PARTNER USERS – READ ONLY)1Partner Users will have read-onlyaccess to Resource Requests whichallows them to view and check thestatus of Resource Requests for theiraccount.Follow these steps to view Status ofResource Requests:1. From within Partner Portal; selectAccounts My Accounts (ForPartners) and open your accountrecord2.Click Related3.Scroll to Additional ResourceRequests section4.Check Request Status234REMOVE RESOURCE REQUEST (PRM USER ONLY)1PRM’s have the ability to cancel orremove Resource Requests by editingtheir Status. Follow these steps to editthe Status of a Resource Request:1.From Account record; scroll toAdditional ResourceRequests section2.Click Drop-Down; select Edit3.Request Status: Updatefrom Request Remove4.Click Save234NEW PARTNER USERS – REQUEST FOR PRM ACCESS AUTO-CREATED4 When a New Partner User iscreated; Salesforce automaticallycreates an Additional ResourceRequest for ‘SFDC PRM Access’. This notifies the PRM Admins toprovision the additional SFDCaccess for the partner.For assistance, send email to:gss.partnersupport@nokia.comPlease include: Your name, official company name,country,phone number (optional), question or description of theproblem (add screenshots and URL if possible orrelevant) Nokia 2020 Nokia May2019Page 2of 2

For Partner AccessPARTNER PORTAL JOB AIDADDITIONAL RESOURCEDeal RegistrationREQUESTSOVERVIEW Only Partner Relationship Managers are allowed to create new Additional Resource RequestsFrom Nokia’s PRM system; the following types of Additional Resource Requests can be submitted7. USA Pricing1. Co-Op3. Invoice Tracking5. Library8. CPQ (Config/Price/Quote)2. Deal Registration6. SFDC PRM4. Order and InvoiceStatus ToolSee below for instructions on how to initiate a new Resource Request9. ACM(Advanced ConfiguratorManager)CREATE NEW RESOURCE REQUEST (PRM’S ONLY)1.From within Partner Portal; select Accounts MyAccounts (For Partners) and open your accountrecord2.Click Related3.Scroll to Additional Resource Requests section4.Click New5.Create Additional Resource Request formdisplays6.Partner Contact: Click on field and search / selectPartner Contact for whom request is being made7.Additional Resource (Type): Select correspondingtype of request 1112ACM (Advanced Configurator Manager)Co-OpCPQDeal RegistrationInvoice TrackingOrder and Invoice Status ToolLibrarySFDC PRM AccessUSA Pricing8.Request Status: Select Request9.Click Save; confirmation message displays34567Only one (1) Additional ResourceRequest record per Tool per PartnerUser is allowed8EXCEPTIONS5 Library Requests: The Access Level field becomesavailable and is required; select Admin or Viewer USA Pricing: Is only a valid selection for Partners locatedwithin North America market9 Nokia 2020 Nokia May2019Page 1of 2

Instructional VideoInstructional Video for additional a/Shared%20Documents/Forms/AllItems.aspx?id ces%2Emp4&parent aining&p true6 Nokia 2020Public

NAM Order Status ModuleUS Customers Only7 Nokia 2020Public

Customer Support TilesThe requested service tiles should be visible with the applicable customer account access.And/or for Partners, the applications are on the Partner Home PageExample Only:Services Tiles from Support PortalPartner Portal8 Nokia 2020Public

NAM Extranet Order StatusOrder Status QueryAllows partners to review order and item status for their customers. All internal or external end user'saccess is customer/partner specific.Select Order Status Inquiry9 Nokia 2020Public

NAM Order Status Query1.2.Select customer/partnerfrom drop downQuery possible by actualCustomer PO number,Nokia Sales Order Number,or by date range query.3. For best results alwayschoose“All” for order status10 Nokia 2020Public

NAM Order Status QueryOrder Status Query ResultsThe results show allRecords for the specificCustomer during the timeRange defined in the queryClick on the customerOrder number to drill downThere is also an option todownload orders or items to excel11 Nokia 2020Public

NAM Order Status QueryOrder Status Query ResultsFrom this screenthe invoice list, itemdetails, and order shipmentInformation can be queried.12 Nokia 2020Public

NAM Order Status QueryOrder Status Query Results13 Nokia 2020PublicSelect order items

NAM Order Status ModuleActual Order Item information Status ScreenClick on the item to see more information14 Nokia 2020Public

NAM Order Status ModuleActual Order Item information Status ScreenSelect Order ItemsSelect Order ShipmentIf hyperlink exists double click to access logistics provider’s link to track shipment15 Nokia 2020Public

NAM Order Status QueryOrder Status Query Excel Download16 Nokia 2020Public

NAM Order Invoice Services ModuleUS Customers Only17 Nokia 2020Public

Customer Support TilesThe requested service tiles should be visible now with the applicable customer account access.And/or for Partners, the applications are on the Partner Home PageServices Tile from Support PortalPartner Portal18 Nokia 2020Public

NAM Order Invoice Services ModuleInvoice Query Instructions Select customer from drop down Query possible by actual Customer PO number,Nokia Sales Order Number, Nokia Invoice number,or by date range query forall orders or invoices processed during the defined period19 Nokia 2020Public

NAM Order Invoice Services ModuleInvoice Query ResultsNokia Sales Order and Invoice number contains drill down capabilities From the invoice list, the user can select a given invoice by clicking on the invoice number to see moreinformation as seen on next slides. Select the download invoice summary to view the complete summary in excel. The summary page onlydisplays 25 records per page.20 Nokia 2020Public

Invoice Excel Download ExampleBlocked forprivacy21 Nokia 2020Public

NAM Order Invoice Services ModuleInvoice Details22 Nokia 2020Public

NAM Order Invoice Services ModuleHardcopy Invoice*Blocking proprietary information23 Nokia 2020Public

Query by Customer Purchase Order NumberQuery by Exact Customer PO NumberQuery by Customer Purchase Order Number1. Select customer in drop down2. Populate Customer Purchase Order3. Select Search24 Nokia 2020Public

Results of Invoice Query by Customer Purchase Order NumberBlocked forprivacyView invoice by clicking invoice number or clicking on theselect button and then click View Selected Hardcopy.If the Customer PO has more than one Invoice, multiple inviocescan be selected for viewing.Note: The more invoices selected for hard copy view, the longer thesystem will take to return results.25 Nokia 2020Public

NAM Pricing Module(US Customers Only)26 Nokia 2020Public

View Pricing Information US Customers Only27 Nokia 2020Public

NAM Price QueryQuery by the Customer Name/Partner NameQuery by Nokia orderable item code28 Nokia 2020Public

NAM Price Query ResultsThe query will return contract price if available forthe customer. If no contract exist for the product theglobal list price will be returned.29 Nokia 2020Public

NAM Warranty Query bySerial Number(US Customers Only)30 Nokia 2020Public

Warranty Information by Serial Number both US and Global Customers/Partners31 Nokia 2020Public

Product Warranty SearchOptions for Query: Serial number Customer Name andCustomer PurchaseOrder Number32 Nokia 2020Public

Warranty Query by Sales OrderThis option allows customers/partners to review warranty information quickly33 Nokia 2020Public

Copyright and confidentialityThe contents of this document are proprietaryand confidential property of Nokia. This documentis provided subject to confidentiality obligationsof the applicable agreement(s).This document is intended for use of Nokia’scustomers and collaborators only for the purposefor which this document is submitted by Nokia. Nopart of this document may be reproduced ormade available to the public or to any third partyin any form or means without the prior writtenpermission of Nokia. This document is to be usedby properly trained professional personnel. Anyuse of the contents in this document is limitedstrictly to the use(s) specifically created in theapplicable agreement(s) under which thedocument is submitted. The user of thisdocument may voluntarily provide suggestions,comments or other feedback to Nokia in respectof the contents of this document ("Feedback").35 Nokia 2020PublicSuch Feedback may be used in Nokia productsand related specifications or otherdocumentation. Accordingly, if the user of thisdocument gives Nokia Feedback on the contentsof this document, Nokia may freely use, disclose,reproduce, license, distribute and otherwisecommercialize the feedback in any Nokia product,technology, service, specification or otherdocumentation.Nokia operates a policy of ongoing development.Nokia reserves the right to make changes andimprovements to any of the products and/orservices described in this document or withdrawthis document at any time without prior notice.The contents of this document are provided "asis". Except as required by applicable law, nowarranties of any kind, either express or implied,including, but not limited to, the impliedwarranties of merchantability and fitness for aparticular purpose, are made in relation to theaccuracy, reliability or contents of this document.NOKIA SHALL NOT BE RESPONSIBLE IN ANY EVENTFOR ERRORS IN THIS DOCUMENT or forany loss of data or income or any special,incidental, consequential, indirect or directdamages howsoever caused, that might arisefrom the use of this document or any contents ofthis document.This document and the product(s) it describesare protected by copyright according to theapplicable laws.Nokia is a registered trademark of NokiaCorporation. Other product and company namesmentioned herein may be trademarks or tradenames of their respective owners.

NAM Order Invoice Services Module Invoice Query Results From the invoice list, the user can select a given invoice by clicking on the invoice number to see more information as seen on next slides. Select the download invoice summary to view the complete summary in e

Related Documents:

Nokia Asha 303 6 6 Nokia Asha 311 6 6 Nokia C1-01 6 6 Nokia C2-02 6 6 Nokia C5-00 6 6 Nokia Lumia 610 46 6 Nokia Lumia 620 346 116 Nokia Lumia 720 426 186 Nokia Lumia 800 579 379 . Xbox 360 4GB Kinect Sports 386 66 ZTE Blade 6 6 ZTE Blade III 6 6 ZTE KIS 6 6 . P4 SP. Z O.O./UL.

First in the world - Nokia Asha 308/3080 (RM-838) Full USB Flash First in the world - Nokia Asha 309/3090 (RM-843) Full USB Flash First in the world - Nokia Asha 310 (RM-911) Full USB Flash First in the world - Nokia Asha 501 (RM-902) Full USB Flash Nokia Infineon XGold618: First in the world - Nokia Asha 301 (RM-840) Full USB Flash Nokia Rapido:

Nokia Asha 302 669 Nokia Asha 303 749 Nokia Asha 311 709 Nokia C1-01 339 Nokia C2-02 539 Nokia C5-00 669 Nokia Lumia 610 1119 . Xbox 360 4GB Forza Motorsport 4 969 Xbox 360 4GB Kinect Sports 1749 ZTE Blade III 639 . Samsung GC100 Galaxy Camera 3240 Samsung N8000 Galaxy Note 10.1 3240 Samsung NC110 1210

Nokia 6101 and Nokia 6102 User Guide 2 Copyright 2005 Nokia DECLARATION OF CONFORMITY We, NOKIA CORPORATION declare under our sole responsibility that the product .

Bruksanvisning för bilstereo . Bruksanvisning for bilstereo . Instrukcja obsługi samochodowego odtwarzacza stereo . Operating Instructions for Car Stereo . 610-104 . SV . Bruksanvisning i original

2 Nokia 1996 Ten Highlights Nokia won a significant contract for delivery of dual band and dual mode handsets, operating in three different networks to AT&T Wireless Services, Inc. (AWS). Nokia created an entirely new product category with the Nokia 9000 Communicator, the world's first all-in-one voice and data communications device.

The information contained in this user guide was written for the Nokia 3200 product. Nokia operates a policy of ongoing development. Nokia reserves the right to make changes to any of the products described in this document without prior notice. UNDER NO CIRCUMSTANCES SHALL NOKIA BE RESPONSIBLE FOR ANY LOSS OF DATA

The information contained in this user guide was written for the Nokia 3200 product. Nokia operates a policy of ongoing development. Nokia reserves the right to make changes to any of the products described in this document without prior notice. UNDER NO CIRCUMSTANCES SHALL NOKIA BE RESPONSIBLE FOR ANY LOSS OF