SIB – Supply Chain Management SolutionRequest for ProposalFor theImplementation of Supply Management Solution coveringe-Vendor Financing Solution (e-VFS) &e- Dealer Financing Solution (e-DFS)The South Indian Bank Ltd.,Department of Information & Communication Technology3rd Floor, SIB building, Info park Highway, Rajagiri Valley,Kakkanad, Kochi 682 035VersionDate of issue of RFPLast date for Receipt of ProposalClarifications to be sent for responseSIB/RFP/SCM/2016-17/Ver 1.015-12-201623-12-2016tenniya@sib.co.inThis document is the exclusive property of SIB. It may not be copied, distributed orrecorded on any medium, electronic or otherwise, without the prior written permission ofSIB. The use of the contents of this document, even by the authorized personnel/agenciesfor any purpose other than the purpose specified herein, is strictly prohibited and shallamount to copyright violations and shall be punishable under the Indian Laws.(Confidential)Page 1 of 43
SIB – Supply Chain Management Solution1ABOUT OUR BANK2TERMS & ABBREVIATIONS USED IN THIS DOCUMENT3PROJECT DETAILS4EXISTING SETUP5FUNCTIONALITIES REQUIRED6TRAINING/DOCUMENTATION REQUIRED7USER ACCEPTANCE TEST8VENDOR S OF PAYMENT12GENERAL TERMS AND CONDITIONS13LITIGATION14SELECTION CRITERIA15RESPONSE TO RFP & CONTACT DETAILS16MANDATORY RESPONSE SHEET – ANNEXURE17FUNCTIONALITY RESPONSE DOCUMENT- ANNEXURE18TECHNICAL RESPONSE DOCUMENT- ANNEXURE19COMMERCIAL DOCUMENT(Confidential)ANNEXUREPage 2 of 43
SIB – Supply Chain Management Solution1ABOUT OUR BANK1.1The South Indian Bank Limited (www.southindianbank.com) is one of the leadingscheduled commercial banks having more than 830 business outlets spread across27 States / Union Territories in India. The Head (Registered) Office of the Bank issituated at Thrissur, KeralaState. There are nineteen Regional Offices (ROs),geographically spread across the country, coming under the administrative controlof the Head Office.1.2SIB offers various customer services such as Anywhere-Any Time Bankingsupported with online ATM's, Internet Banking, International ATM-Cum-DebitCards, Mobile Banking, etc. The Bank has already adopted significant technologicaladvancements and using them to leverage business operations such as NDS-PDO,RTGS, SWIFT, Treasury, Forex, etc. The bank is using ‗Finacle‘ as the Core BankingSolution (CBS) from M/s. Infosys Technologies Ltd., Bangalore.2TERMS & ABBREVIATIONS USED IN THIS DOCUMENT2.1 ‘Bid’ shall mean the set of Bid/Request For Proposal Quote (RFPQ) documentssubmitted by a Vendor for submitting a competitive quotation for the execution of‗Works‘ in accordance with the terms specified in this document.2.2‘Project/Works’ means the supply, configuration, implementation, testing anddocumentation of the hardware, application software, database and the networkcomponents and its integration with various systems running in the bank (at thetime of implementation) required for the Supply Chain Management Solution(e- VFS ande –DFS) in the bank designated location.2.3‘Vendor’ means the entity who has submitted the Bid documents for the said‗‘Works‘ with the intension of submitting a competitive quotation for the executionof Works in accordance with terms specified in this document.2.4‘Service Level Agreement’ shall mean the Contract entered into between Clientand the successful Vendor on award of Contract for Works with the objective ofsmooth functioning of the product in the bank.2.5‘Successful Vendor’ means the Vendor whose Bid is accepted by the Client andbeen awarded the Contract of Works.2.6‘Data Center’ means the bank‘s data center at Kakkanad Kochi, Kerala.2.7‘Completion of Delivery’ means delivery of all items, at the banks premises, asmentioned in the purchase order in full.2.8‗Completion of Implementation/ fully implemented‘ means the applicationsoftware, all other software products, associated hardware have been installed andOperationalized as per the functional specification and all the features as per thefunctional specifications are demonstrated and implemented as required on thesystem to the satisfaction of the bank. In addition all associated documentation and(Confidential)Page 3 of 43
SIB – Supply Chain Management Solutiontraining as specified in the purchase order is to be completed to the satisfaction ofthe bank.2.9‗Fully Accepted‘ means the solution has been ‗fully implemented‘ and has passedthe User Acceptance Test of the bank as per the acceptance test plan.2.10 ‗Fully Operational‘ means the solution has been ‗fully accepted‘ and is runninglive as per the specification/stipulations given by the Bank.2.11 Supply Chain Management Solution(SCM) – Software to be provided by theVendor.2.12 Core Banking System (CBS) Solution – Finacle Software provided by the M/sInfosys.2.13 e-VFS – Electronic Vendor Finance Solution, e-DFS – Electronic Dealer Finance Solution.3PROJECT DETAILS3.1The Bank plans to implement SCM solution catering the requirement of itscorporate customers through the electronic mode of vendor and dealer financing byway of seamlessly capturing the relevant data/information and applicabledocuments on line duly authenticated, processed and finance is done as per theassessment carried out as part of on boarding the corporate along with theirvendors/dealers within the overall limits sanctioned.3.2Bank wants to implement the SCM solution covering e-VFS and e DFS solution. Thesolution has to be hosted and installed at our designated location.3.3SIB plans to implement similar setup at its Disaster Recovery alternate sitecompliance with the Banks business continuity plan.3.4Keeping the above in view, SIB is inviting Sealed Technical & CommercialQuotations though this Request for Proposal (RFP) for the Supply, Installation andOperationalization of Software for Supply Chain Management Solution (SCM. Whilesubmitting the RFP vendor should clearly mention the default licensed itemsincluded in the offered product. Additional modules that need to be procuredseparately should be clearly mentioned separately with the licensees andcommercials.4BROAD FUNCTIONALITIES REQUIRED Should have an admin module to create, manage users with distinct privileges.Should provide UI (User Interface) input screen with required fields as per thedetails given under e-VFS and e-DFS process flow to capture data for differentusers – Vendor, Dealer, Corporate, Bank (Checker 1), Bank (Checker 2) andAudit/Inspection user.Customer is created for Vendors, Dealers and Corporate in CBS through proper onboarding. Bank would provide the required fields to be maintained in the Solutionsoftware as per the details given under e-VFS and e-DFS data fieldsand data from(Confidential)Page 4 of 43
SIB – Supply Chain Management Solution the Customer ID created will be pushed to the Solution software upon creation ofvendors/dealers/corporate customer IDs.There will be umbrella limit for corporate and sub limits for vendors/dealersassessed and allotted by bank while opening the bill finance for them. These limitsare to be maintained and regulated through transactions being done in thesystem.All transactions would happen in the Solution software and only Credit, Debit andIncome amounts are passed on to the CBS.Vendor (VFS)/Corporate (DFS) would have the option to choose any future datefor discounting in congruent with their respective corporate who has to accept it.Solution software should be capable of providing such options.Corporate should have the facility to deduct applicable TDS from the invoicesubmitted by the vendor while accepting and forwarding it to the bank.Both Vendor/Dealer/Corporate must have the provision to authenticate thesubmission of requests from their respective UI either by digitally signing it orthrough single login user ID and password.Vendor/Dealer should have provision to cancel the transaction before Corporateaccepts it. Similarly Corporate should have provision to return the requestsubmitted back to Vendor/Dealer for rectification/cancellation.Each Corporate-Vendor, Corporate-Dealer would be a unique combination.The liability is booked in respect of vendors (under VFS) and Corporate (underDFS) under bill finance/discounting.Vendors may not have current account with the bank in which case the credit tobe effected through RTGS/NEFT as the case may be (VFS) and Corporate may nothave current account with the bank (DFS) in similar way.Solution software should have provision to upload documents such asInvoice/Bill/Delivery Challan/Dealer receipt or any such documents as deemednecessary to evidence the genuine transaction.SMS/E Mail to vendors (VFS)/Corporate (DFS) should be sent 3 days prior to theactual date in order to make funds available on due date.In the work flow: Vendor Corporate Bank (VFS) and Dealer Corporate Dealer Bank (DFS), there should be provision to capture additional fieldinformation at each forwarded stage.On the due date of bill, corporate account under VFS and Dealers‘ account underDFS are to be debited through bank‘s authorization module and to wipe out the BPliability of Vendors/ Corporate as the case may be.Variants and Exceptions in each case –VFS and DFS are given in the Annexure.Dynamic requirements arising during the first 6 Months from UAT as part of theSolution should be undertaken without any commercial obligation to the bankother than procurement of additional software licenses/hardware units.Required regulatory/internal reporting requirements as specified in theAnnexure. need to be generated from the Software solution.(Confidential)Page 5 of 43
SIB – Supply Chain Management Solutione-VFSPART - 1Due diligence &financial appraisalBANKVendors3Submits relevant documents ofcorporate and their vendors2Duediligence tial)4Page 6 of 43
SIB – Supply Chain Management SolutionVendor 1PART - 2Vendor 31Vendor 51Login with Login ID and Password2Has the option to enter details anddescription of goodsVendor 43SublimitCustomer IDcreationCan view limit and calculate accordingly4Field for attaching invoice, which can beviewed by clicking the same5Bill can’t be uploaded if vendor limit orcorporate umbrella limit get exceededChecker 123Return OptionForward to checker 21Verify all the fields forwarded fromchecker 1Return option23Authorize purchase/discount4Authorize transfer of amount byRTGS/NEFT (within 3 hrs)5Mail/SMS will be automatically sendto corporate and vendorLogin ID and password entered2Fields entered by the vendor will beautomatically populatedDetails of delivery challan should be entered4Due date of bill5Acceptance of invoiceSOLUTIONPROVIDER13(Confidential)Checker 2SOLUTION PROVIDERBANK3Verify all the fields1 forwarded fromcorporateSolution ProviderVendor 2Page 7 of 43
SIB – Supply Chain Management SolutionUmbrellalimitCustomer ID &Currenta/copenedforCorporate6Return option/acceptance option7Forward to bank for processing2CorporatePART - 3BANKSMS/Mail (3 days priorto due date)CorporatePART –41. Debit corporate current A/c before BODCorporate2. Manual debit for wiping of O/s liability if step 1 failsBANK3. TOD sanctioned from HO CCD if both step fails(Confidential)Page 8 of 43
SIB – Supply Chain Management Solutione-VFS Data fieldsVENDORScreen 1Login ID (Customer ID)PasswordScreen 2ProfileVendor's nameXXXXXVendor's AddressXXXXXEmail IDXXXXXTel No.#XXXXXPAN #XXXXXTIN #XXXXXInvoice #XXXXXInvoice DateXXXXXInvoice AmtXXXXXShipment DateXXXXXDelivery DateXXXXXExpiry DateXXXXXPurchase OrderXXXXXShipment DetailsDetails of materials suppliedSl #DescriptionQuantityUnit PriceTotal Price123Total DueTDSAmount after TDSNet AmountVendor Bank Details(Confidential)Page 9 of 43
SIB – Supply Chain Management SolutionBank NameXXXXXXBranch NameXXXXXXAccount #XXXXXXIFSC CodeXXXXXXSanction LimitXXXXXLimit AvailedXXXXXAvailable LimitXXXXXDue DateXXXXXLimit DetailsForward(calendar popup)RejectCorporateScreen 1Login ID (Customer ID)PasswordScreen 2Vendor ProfileCorporate ProfileCorporate nameVendor's nameXXXXXXXXXXVendor's AddressCorporate's AddressXXXXXXXXXXEmail IDXXXXXEmail IDXXXXXTel No.#XXXXXTel No.#XXXXXPAN #XXXXXPAN #XXXXXTIN #XXXXXTIN #XXXXXInvoice #XXXXXInvoice DateXXXXXInvoice AmtXXXXXShipment DateXXXXXDelivery DateXXXXXExpiry DateXXXXXPurchase OrderXXXXXShipment DetailsDetails of materials suppliedSl #DescriptionQuantityUnit PriceTotal Price12Total DueTDSAmount afterTDSNet AmountVendor Bank Details(Confidential)Corporate Bank DetailsBank NameXXXXXXBank NameXXXXXXBranch NameXXXXXXBranch NameXXXXXXPage 10 of 43
SIB – Supply Chain Management SolutionAccount #XXXXXXAccount #IFSC CodeXXXXXXSanction LimitXXXXXSanction LimitXXXXXLimit AvailedXXXXXLimit AvailedXXXXXAvailable LimitXXXXXAvailable LimitXXXXXDue DateXXXXXLimit DetailsLimit DetailsDue DateXXXXXDelivery ChallanXXXXXAcceptance of InvoiceXXXXXForwardBank(Checker1)Screen 1Login ID (Customer ID)XXXXXX(calendarpopup)RejectPasswordScreen 2Vendor ProfileCorporate ProfileVendor's nameVendor's AddressXXXXXXXXXXCorporate nameXXXXXCorporate's AddressXXXXXEmail IDXXXXXEmail IDXXXXXTel No.#XXXXXTel No.#XXXXXPAN #XXXXXPAN #XXXXXTIN #XXXXXTIN #XXXXXShipment DetailsInvoice #XXXXXInvoice DateXXXXXInvoice AmtXXXXXShipment DateXXXXXDelivery DateXXXXXExpiry DateXXXXXPurchase OrderXXXXXDetails of materials suppliedSl #DescriptionQuantityUnit PriceTotal Price12Total DueTDSAmount after TDSNet AmountVendor Bank DetailsBank Name(Confidential)Corporate Bank DetailsXXXXXXBank NameXXXXXXPage 11 of 43
SIB – Supply Chain Management SolutionBranch NameXXXXXXBranch NameXXXXXXAccount #XXXXXXAccount #XXXXXXIFSC CodeXXXXXXLimit DetailsLimit DetailsSanction LimitXXXXXSanction LimitXXXXXLimit AvailedXXXXXLimit AvailedXXXXXAvailable LimitXXXXXAvailable LimitXXXXXDue DateXXXXXDue DateXXXXXDelivery ChallanXXXXXAcceptance of InvoiceXXXXXForwardBank(Checker2)Screen 1Login ID (Customer ID)(calendar popup)RejectPasswordScreen 2Vendor ProfileCorporate ProfileVendor's nameXXXXXCorporate nameXXXXXVendor's AddressXXXXXCorporate's AddressXXXXXEmail IDXXXXXEmail IDXXXXXTel No.#XXXXXTel No.#XXXXXPAN #XXXXXPAN #XXXXXTIN #XXXXXTIN #XXXXXShipment DetailsInvoice #XXXXXInvoice DateXXXXXInvoice AmtXXXXXShipment DateXXXXXDelivery DateXXXXXExpiry DateXXXXXPurchase OrderXXXXXDetails of materials suppliedSl #DescriptionQuantityUnit PriceTotal Price12Total DueTDSAmount afterTDSNet AmountVendor Bank DetailsBank NameCorporate Bank DetailsBank NameXXXXXX(Confidential)XXXXXXPage 12 of 43
SIB – Supply Chain Management SolutionBranch NameBranch NameXXXXXXAccount #XXXXXXIFSC CodeXXXXXXXXXXXXAccount #Limit DetailsXXXXXXLimit DetailsSanction LimitXXXXXSanction LimitXXXXXLimit AvailedXXXXXLimit AvailedXXXXXAvailable LimitXXXXXAvailable LimitXXXXXDue DateXXXXXDue DateXXXXXDelivery ChallanXXXXXAcceptance of DFSPART - 1Due diligence &financial appraisalBANKDealers3(Confidential)Submits relevant documents ofcorporate and their dealers2Duediligence &financialappraisalDocuments1CorporatePage 13 of 43
SIB – Supply Chain Management SolutionDealer 1PART - 2Dealer 32Dealer2Login with Login ID and Password2Dealer can view all the fields entered bythe corporate3SublimitCustomer IDcreation4Acceptance and return optionForward acceptance of bill to thecorporateBANKVerify all the fields1 forwarded fromcorporate423Return OptionForward to checker 2SOLUTION PROVIDERChecker 1SOLUTIONPROVIDER1Checker 21Verify all the fields forwarded fromchecker 1Return option23Authorize purchase/discount4Authorize transfer of amount byRTGS/NEFT (within 3 hrs)5Mail/SMS will be automatically sendto corporate and vendorUmbrellalimitCustomer ID &Currenta/copenedfor(Confidential)CorporatePage 14 of 43
SIB – Supply Chain Management SolutionTo the dealer11Login ID passwordentered12234BANKEnter bill detailsAttach Bill3To the bankLogin ID passwordenteredCan view bill detailsand dealer fields3PART - 3Forward to bankForward to dealerSMS/Mail (3 days priorto due date)DealerPART –44. Debit dealer current A/c before BODDealer(Confidential)5. Manual debit for wiping of O/s liability if step 1 failsBANKPage 15 of 43
SIB – Supply Chain Management Solutione-DFS Data fieldsScreen 1Login ID (Customer ID)PasswordScreen 2ProfileDealers’ nameXXXXXDealer's AddressXXXXXEmail IDXXXXXTel No.#XXXXXPAN #XXXXXTIN #XXXXXInvoice #XXXXXInvoice DateXXXXXInvoice AmtXXXXXShipment DateXXXXXDelivery DateXXXXXExpiry DateXXXXXPurchase OrderXXXXXShipment DetailsDetails of materials suppliedSl #DescriptionQuantityUnit PriceTotalPrice12Total DueTDSAmount after TDSNet AmountDealer Bank DetailsBank NameXXXXXXBranch NameXXXXXXAccount #XXXXXXSanction LimitXXXXXLimit AvailedXXXXXAvailable LimitXXXXXDue DateXXXXXLimit Details(Confidential)Delivery ChallanxxxxxxAcceptance of InvoicexxxxxxPage 16 of 43
SIB – Supply Chain Management SolutionAcceptRejectCorporateScreen 1Login ID (Customer ID)PasswordScreen 2Dealer ProfileDealer's nameCorporate ProfileXXXXXCorporate nameXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXCorporate's AddressEmail IDTel No.#PAN #TIN #XXXXXXXXXXXXXXXXXXXXXXXXXDealer's AddressEmail IDTel No.#PAN #TIN #Shipment DetailsInvoice #Invoice DateInvoice AmtShipment DateDelivery DateExpiry DatePurchase OrderXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXDetails of materials suppliedSl #DescriptionQuantityUnit PriceTotal Price12Total DueTDSAmount afterTDSNet AmountDealer Bank DetailsBank NameCorporate Bank DetailsBank NameXXXXXXXXXXXXBranch NameBranch NameXXXXXXAccount #XXXXXXXXXXXXAccount #Limit Details(Confidential)XXXXXXLimit DetailsSanction LimitXXXXXSanction LimitXXXXXLimit AvailedXXXXXLimit AvailedAvailable LimitXXXXXAvailable LimitXXXXXDue DateXXXXXDelivery ChallanXXXXXAcceptance of InvoiceXXXXXXXXXX(calendarpopup)Due DateXXXXXPage 17 of 43
SIB – Supply Chain Management SolutionForwardBank(Checker1)Screen 1Login ID (Customer ID)RejectPasswordDealer ProfileCorporate ProfileDealer's nameDealer's AddressShipmentDetailsXXXXXCorporate nameXXXXXXXXXXCorporate's AddressXXXXXEmail IDXXXXXEmail IDXXXXXTel No.#XXXXXTel No.#XXXXXPAN #XXXXXPAN #XXXXXTIN #XXXXXTIN #XXXXXBillBill #XXXXXBill DateXXXXXBill AmtShipment DateXXXXXXXXXXDelivery DateXXXXXExpiry DatePurchase OrderXXXXXXXXXXDetails of products suppliedSl #DescriptionQuantityUnit PriceTotal Price12Total DueTDSAmount afterTDSNet AmountDealer Bank DetailsCorporate Bank DetailsBank NameXXXXXXBank NameXXXXXXBranch NameXXXXXXBranch NameXXXXXXAccount #XXXXXXAccount #XXXXXXIFSC CodeXXXXXXLimit
5 Acceptance of invoice PART - 2 BANK Cust ome r ID crea tion 1 3 Vendor 1 Vendor 2 Vendor 3 Vendor 5 4 Su b li mi t . SIB – Supply Chain Management Solution (Confidential) Page 8 of 43 7 SMS/ . Vendor Bank Details . SIB – Supply Chain Management Solution (Confidential) Page 10 of 43 Bank
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Request for Proposal for Outbound Contact Centre Page 1 Request for Proposal For Implementation of Contact Centre (Outbound Functions) Version SIB/CC/2016 - 17/1.0 Date of issue of RFP 23.11.2016 Last date for Receipt of Proposal 10.12.2016 The South Indian Bank Ltd., Transaction Banking Department,
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