The New FedEx Ship Manager At Fedex User Guide
The new FedEx ShipManager at fedex.comUser Guide
FedEx Ship Manager at fedex.comUser GuideIntroduction- What is FedEx Ship Manager?- Benefits of FedEx Ship Manager- Get StartedPage 3Comfortable ViewPage 4Left Navigation MenuPage 5Create a shipmentPage 8Manage shipmentsPage 9Support SectionPage 11Compact ViewLeft Navigation MenuPage 10Create a shipmentPage 11Manage shipmentsPage 15Support SectionPage 162
FedEx Ship Manager at fedex.comUser GuideWhat is FedEx Ship Manager at fedex.com?The new FedEx Ship Manager at fedex.com offers a tailored solution for your shippingprocess. It is an easy to follow and accessible tool, designed with customer needs inmind, to ensure a pleasant shipping experience.Benefits of FedEx Ship Manager at fedex.com- Accessible from any desktop and by multiple users- Intuitive and user-friendly interface based on customer feedback- All the standard features, plus advanced ones to make shipping easier- Automatic updates, so you get new features and services as soon as they’re releasedGet Started1Open anAccountIf you don’t have anaccount number yet, signup from our homepage.2Create user IDand passwordGo to fedex.com and click“Sign up/Login” on the topright-hand side of the page.On the next screen, createuser ID and password.3Go to fedex.comAnd click “SHIP”Prepare shipping labelsanytime, anywhere overthe internet.Just go to fedex.com andclick “SHIP”.There are two views for FedEx Ship manager at fedex.comComfortable View & Compact ViewComfortable ViewFollow the step-by-step screens – from airwaybill creation to pickup reservationCompact ViewFind everything on a single screen – from airwaybill creation to pickup reservation3
FedEx Ship Manager at fedex.comUser GuideLeft Navigation Menu Comfortable ViewComfortable View was especially designed for those shippers who would like a step-by-step approach.You’ll be walked through every step of the shipping process, to ensure you will not miss anything.Use this section to create a new shipment.You can choose for an outbound shipment or animport shipment. Fill in the address details,package weight and dimensions, select a FedExservice for your shipment, and other requiredshipment information.View a list of all the shipments you created. Inthis section, you can see the shipping status ofyour shipments and check for any updates. Italso allows you to cancel shipments or reprintthe labels.View and edit your FedEx address book.Click the Help section to find out moreinformation about FedEx Ship Manager and itsfeatures.Select which FedEx Ship Manager View youwant to use. You can switch between theComfortable View and the Compact View.4
FedEx Ship Manager at fedex.comUser GuideCreate a new shipment Comfortable View1. Click "CREATE NEW" to open the shipment form.2. Provide the address detailsof the recipient.You can select the addressfrom your address book oradd a new address. To savethe new address in youraddress book, click thecheckbox at the bottom.You can also choose toreceive ShipmentNotifications.5
FedEx Ship Manager at fedex.comUser Guide3. Provide the package details.Specify the package weightand dimensions of yourshipment. This information isrequired to calculate thecorrect cost for yourshipment. Once you havefilled in your dimensions, youcan select whether you ship adocument or items andprovide the item description.Shipment purpose onlyneeds to be filled in if this is acustoms-controlledshipment. For shipments thatare not customs controlled,the goods description isenough.4. Select a service for your shipping.Choose a service for shipping. The serviceavailability depends on the origin and destination ofthe shipment. The rates shown are linked to youraccount setup.6
FedEx Ship Manager at fedex.comUser Guide5. Select the pickup time and date.Here you can select the pickup time and date. Youcan use an existing pickup, or create a new timeand date. Depending on your location, you canalso choose to drop off your shipment at a FedExlocation.6. Additional item information*If you are sending a customs-controlledshipment, we need to know additionalinformation about your shipment, whichyou can fill in here.*Only applies to customs-controlledshipments7. Customs Documentation*If you are sending a customs-controlledshipment, you can upload your commercialinvoice here. If you do not have acommercial invoice, FedEx can help youwith creating one.*Only applies to customs-controlledshipments7
FedEx Ship Manager at fedex.comUser Guide8. Creating an invoice*If you want FedEx to assist you withcreating a commercial invoice, you can fill inthe details here.*Only applies to customs-controlledshipments9. Specify the billing information.You can also select who you would like FedEx to billfor duties, taxes and fees (when applicable.) Notethat if the requested party does not pay FedEx, wewill charge these costs to the shipper.10. PrintingOnce you have filled in the billinginformation, you can choose howto print the labels.8
FedEx Ship Manager at fedex.comUser Guide11. SummaryLastly you will see a summary ofyour shipment. You can make anychanges if necessary. If theshipment is exactly how you like it,you can agree to the terms andconditions and finalize it.9
FedEx Ship Manager at fedex.comUser GuideManage shipments Comfortable ViewTo view a list of all your shipments and shipmentinformation, click SHIPMENTS.You can click individual shipments to check their details and shipping status. It also allows you torepeat the shipment if you need to send it again.If you click on the Tracking ID number, you can see the current status of the shipment.10
FedEx Ship Manager at fedex.comUser GuideSupport SectionThere is an extensive “help” section which can beaccessed via the application from the leftnavigation menu.For an overview, key benefits and the FAQ of theNew FedEx Ship Manager, please visit the“Shipping Tools” page on fedex.com.You can always contact your local FedEx supportvia customer service if you have any furtherquestions. The number for your local customerservice can be found on your local fedex.comwebsite.11
FedEx Ship Manager at fedex.comUser GuideLeft Navigation Menu Compact ViewCompact View was designed for those shippers who would like a clear overview in one page.Everything regarding your shipment is located in one screen.Use this section to create a new shipment. Fill inthe address details, package weight anddimensions, select a FedEx service for yourshipment, and other required shipmentinformation.View a list of all the shipments you created. Inthis section, you can see the shipping status ofyour shipments and check for any updates. Italso allows you to cancel shipments or reprintthe labels.View and edit your FedEx address book.Create shipment profiles to save informationthat can be reused when creating newshipments. Select the shipment profile whenyou create a new shipment and the informationwill be filled in automatically.Change the default settings for shipping andprintingSelect which FedEx Ship Manager View youwant to use. You can switch between theComfortable View and the Compact View.Click the Help section to find out moreinformation about FedEx Ship Manager and itsfeatures.12
FedEx Ship Manager at fedex.comUser GuideCreate a new shipment Compact View1. Click "CREATE SHIPMENT" to open the shipment form.2. Provide the address detailsof the recipient.You can select the addressfrom your address book oradd a new address. To savethe new address in youraddress book, click thecheckbox on the right.3. Provide the package details.Specify the package weightand dimensions of yourshipment. This information isrequired to calculate thecorrect cost for yourshipment.13
FedEx Ship Manager at fedex.comUser Guide4. Select a service for your shipping.Choose a service for shipping. These are adjustedto your FedEx account and may vary betweenaccounts.5. Select the pickup time and date.Here you can select the pickup time and date. Youcan use an existing pickup, or create a new timeand date.6. Specify the billing information.You can also select who you would like FedEx to billfor duties, taxes and fees (when applicable.) Notethat if the requested party does not pay FedEx, wewill charge these costs to the shipper.7. Select extra service options.This section allows for extra options for shipping.If you check any of the boxes, the menu will dropdown and show you all available extras.Signature options allow you to let us know if ashipment needs to be signed for.If you or the importer want to use your own brokerfor clearance, you can let us know here.Rather have the recipient pickup your shipmentfrom a FedEx location? Here you can select thisoption.If you have a special reference for your shipment,fill it in here.Do you want to receive emails with up-to-datetracking information? Check this box and we willlet you know what is happening with yourshipment. You can also fill in the recipient’s emailaddress to keep them up to date.14
FedEx Ship Manager at fedex.comUser Guide8. Shipping rateOnce you filled in all information, adetailed shipping rate will appear.9. You can either click SAVE ASDRAFT or click FINALIZE and printthe label.Once you are done with filling in allinformation about your shipment,you can choose to save it as a draftor to finalize it. When you finalize ashipment, the label will be created,and the pickup order will beforwarded to FedEx.You can agree to the terms andconditions and finalize it.15
FedEx Ship Manager at fedex.comUser GuideManage shipments Compact ViewTo view a list of all your shipments, the shipping status, andother shipment information, click SHIPMENTS.You can click individual shipments to check their details and shipping status.Shipping status definitions:Draft- Incomplete; this needs additional information to be completed.- Expired; this shipment was created too long ago and needs to be recreated.- Ready to finalize; This shipment is complete, just not finalized yet.- Failed to finalize; an error occurred during finalizing, please try again.Finalized- Not printed; the shipment is complete; the label has not been printed yet.- Partially printed; part of the label has been printed (can occur with multipiece shipments)- Printed; the label has been printed fullyShipments that have not been finalized need to be completed in order to come through16
FedEx Ship Manager at fedex.comUser GuideSupport SectionThere is an extensive “help” section which can be accessed via the application from the left navigationmenu.For an overview, key benefits and the FAQ of the New FedEx Ship Manager, please visit the “ShippingTools” page on fedex.com.You can always contact your local FedEx support via customer service if you have any furtherquestions. The number for your local customer service can be found on your local fedex.com website.17
There is an extensive “help” section which can be accessed via the application from the left navigation menu. For an overview, key benefits and the FAQ of the New FedEx Ship Manager, please visit the “Shipping Tools” page on fedex.com. You can always contact your local FedEx support via
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Assistance with FedEx shipping solutions, including FedEx Ship Manager at fedex.com, FedEx Ship Manager hardware or software and FedEx Ship Manager Enterprise. 1.877.339.2774 FedEx Customer Claims and Revenue Services Assistancewithclaims, creditsand refunds,invoice copies,billing inquiries, and duty and tax inquiries. 1.800.GoFedEx 1.800.463 .
Install EPDS/FDS on the machine on which FedEx Ship Manager is installed. Note: Run EPDS/FDS at least once to ensure the setup was successful. II. INTEGRATING AND MAPPING FEDEX SHIP MANAGER TO EPDS/FDS: A. Launch FedEx Ship Manager. B. From the Integration Menu, select the FedEx Integration Assistant. C. Welcome Introduction Page:
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FedEx Ship Manager Highlights . FedEx Ship Manager Software v.3000 . Overview . FedEx Ship Manager Software v.3000, with its new timeving and effort-sa -saving enhancements, provides you with new tools to improve your shipping experience. The speed of v.3000 is high and gives you better and effective control over your shipping process.
Complete the steps in this checklist before you begin the installation of FSMS software. D Action Who FedEx Account If you are a new FedEx shipper, sign up for a FedEx account at www.fedex.com or contact a FedEx representative for assistance at 1.800.Go.FedEx (800.463.3339). You need an account number to register for an FSMS Meter number
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