Cisco Commerce Express
Cisco Commerce ExpressCustomer User GuideAugust 2021 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Contents1.About Cisco Commerce Express (CCE)10.View, Download, and Print Invoices18.2.CCE basics11.19.Cancel a Subscription3.Tax ExemptionView and Manage Subscriptions fromDashboardManaging Auto Renewal forSubscriptionsManage quotes from Dashboard12.Download your signed contract20.Create a Dispute4.Manage a Quote and Place an Order13.Credit Card Payment21.Managing Invoice5.Create New Business Contact14.One-Time Payment22.Support6.Add Secondary Billing Contact15.Autopayment & Auto Reflect Payments 23. Resources7.Manage PO Order #16.View and Manage All Notifications8.Create a Cisco.com Account17.Modify subscription9. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
About Cisco Commerce Express (CCE) 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco Commerce Express (CCE)In order to meet customer needs and to provide an improved and faster experience forcustomers, Cisco designed and developed a Cisco Commerce Express (CCE) platform thatallows for Cisco and customers to collaborate while reviewing and purchasing some offersfrom Cisco Collaboration portfolio.The platform offers customers easy access to Cisco created Webex and Webex Teams quotes,gives possibility to review the quotes and submit orders directly to Cisco Systems, Inc.It also allows customers to manage quotes and orders, review and print invoices, as well asview and manage subscriptions.This document is to guide Cisco customers through the Cisco Commerce Express platform,and show its benefits on how to use it. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CCE Basics 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CCE BasicsOverview:Customers can now use the Cisco Commerce Express platform to manage quotes and place orders.1. To Login to the Cisco Commerce Express homepage, click hereNote: To log to the tool you need to use your Cisco.com Account (CCO ID) and password.If you do not have Cisco user CCO ID yet, along with “Shared Quote” email, you received a “register for a new account” email. Please follow the stepsdescribed in that email to register your CCO ID account. The Primary billing contact can also add secondary and support conta cts. Once added, follow theActivate email to set up the CCO ID.1 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CCE BasicsIn the Cisco Commerce Express homepage, configure your profile by clicking the arrow tothe right of your name then click My Account and Preferences.1. On your profile on the right side ofthe screen select my accountpreferences212. Select change language to see alist of16 supported languages toview subscriptions, quotes, orders,and invoices.3. You can add Bill To or Service Toaddresses. The Bill To address willsave the preferred currency. This isset by Sales.344. Select toggle to set quote andorder notification5.Add (ach/check/wire transfer orcredit card) payment methods,preferred payments, or changemethods. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential5
CCE Basics11. There are four tabs in the header:Subscriptions, Quotes, Orders, &Invoices. Click on a tab to connectto the associated dashboard.2. Click on the links in the toolbar toview contacts, site map, terms &conditions, privacy statement,cookie policy, and trademarks ofCisco, view contacts, submitfeedback and receive help.3. Click theto view related toolsor to contact Cisco. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential23
CCE BasicsNote: Click theChat Assistant.minimize button to minimize theAfter 10 minutes of inactivity, your session will expire and CCE willautomatically log you out. Click thebutton to re-login to CCE. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Reviewing Quote in CCE DashboardSales will share withcustomers a quote in CCE.BADiagram AIf a user is a New user on CCE,they must register for aCisco.com Account.Return to Quote email andclick to View Quote. Enteryour Cisco.com Accountinformation.**Please Save this informationas it will be used onDiagram BFor returning users, pleaseclick to View Quote. Nowenter your Cisco.com Accountinformation. 2017 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialNewReturning
Tax Exemption (US) 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Tax ExemptionOverview: The products & services purchased are subject to applicable sales taxes in the ship-toand service-to location(s). Effective September 13, 2020, if a bill-to customer company does not have taxexemption certificates on file for the Cisco Systems Inc. and/or Broadsoft AdaptionLLC in the taxable location(s), Cisco will apply all required taxes to their invoices. If you are eligible for tax exemption and you do not want Cisco to apply taxes to yourinvoices, please send us your resale certificate/s or other tax exemption certificate/sbefore you place your first order through Cisco Commerce Express platform. This is one-off requirement. Tax exemptions certificates are valid for the specifiedstate(s) until expired or revoked. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Tax ExemptionEffective September 13, 2020, in order to receive accurate tax exemption status, you will needto provide Cisco with two packets of certificates, one each for: Cisco Systems, Inc. (CSI), Broadsoft Adaption LLCYour Tax exemption certificates must be sent to your Cisco Sales Representative or the CiscoCollections Team with the same Customer ID (CID) number included on each submission. Thecertificates will be forwarded internally to Cisco’s Sales Tax Team for validation.If you do not know you Customer ID number, please contact your Cisco Sales Team and they willbe happy to find your Customer ID number for you.More information can be found on Cisco’s Sales Tax Customer Support pport-information/united-states-salestax.html ), including references to State-by-State Tax Exemption forms. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage Quotes from Dashboard 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage Quotes from DashboardOverview:Customers may now manage quotes created by Cisco directly in Cisco Commerce Express platform. After a quote has been sharedwith you it is visible in Cisco Commerce Express Quotes Dashboard. You can now sort, filter, search, and view all your quotes . You1have access only to quotes2that have been shared with you.1. In the Cisco Commerce Express homepage, clickQuotes to view all quotes with high-level details.2. To filter by status, click the drop down and allapplicable quote statuses in the Status section.3. Use the drop to review Shared Quotes within thelast 30, 60, or 90 days34. You may sort by date including when a quote isShared on, Valid Until or Billing Amount.4 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an OrderOverview:Customers can now manage quotes and place orders from their Dashboard in Cisco Commerce Express (CCE).11. From the Cisco CommerceExpress homepage, click Quotesto view the Quote dashboard.2. For new quotes pendingacceptance, you will see“Pending Acceptance” in theStatus field.3. To decline the quote, clickDecline.4. To checkout, click Checkout.5. To view the quote details,click View Details.3245 2017 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialNote: If a promotion is applied onthe quote, it will be shown here.
Manage a Quote and Place an Order6. Once clicking View Details from theDashboard, the Items page will show thedetails on the quote.797. If a promotion has been applied on thequote, a message will show at the top withthe name and duration of the promotion.8. In addition, the Promotional CreditSubtotal will show at the bottom of thequote to inform users of the discountsthey are receiving.9. To see more details on the priced itemsof the quote, click Financial Summary.8 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order10. The Financial Summary pop up willshow providing the detail breakdown ofthe promotion for each item. Users will beable to see the name of the promotionapplied and the duration of the promotion.Each item with the applied promotion willshow in the Financial Summary table.Users can see the discount and billingamount during the promotion period aswell as the discount, unit net price, andbilling amount after the promotion hasexpired. Note: all priced items in the quoteregardless if a promotion is applied to theitem will show in the Financial Summarytable. Note: For Annual Billing, it will displaythe annual billing total.11. Click Checkout to proceed withordering the quote. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential1011
Manage a Quote and Place an Order12. In the checkout page, click Add Service Address, if applicable.13. Click Add New Address.1213 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order14. Complete all fields in the Add Service Address box. In the Checkout page, click Add Service Address, ifapplicable.1415. Click Assign This Address As Billing to Address,if applicable.16. Click Add Address.17. Click Recommended Match.1518. Click Add Address.161718 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order19. Click Add Billing Address.1920. Click Add New Address.2021. Complete all fields in the Add BillingAddress box.2122. Click Assign This Address As Service toAddress, if applicable.23. Click Add Address. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential2223
Manage a Quote and Place an Order24. Click Recommended Match.25. Click Add Address.242526. To delete an existing Primary Business or Primary Billing contact,click Delete.26 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential26
Manage a Quote and Place an Order27. To add a Primary Business Contact or Primary Billing Contact, click Add Primary Business Contact or Add Primary Billing Contact.Note: Both primary business and primary billing contacts are mandatory.2728. Select your Contact from the Search by CCO or Email ID field.Note: To add a new business contact, proceed to step 24. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential2728
Manage a Quote and Place an Order29. Select all applicable contact types30. Click Add Contact.Note: You cannot edit contacts once added. Tomake changes, delete the contact and addagain. Add again293031. To create a new business contact, enter“Create New Business Contact” in the Search ByCisco.com Account (CCO ID) or Email ID field32. Click Create New Business Contact31If your billing admin contact is no longer with the company, and the contactmust be updated, please submit a ticket here:Link: https://www.cisco.com/go/csPortal Path: Quote New Quote Cisco Commerce Express 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential32
Cisco.com Account (CCO ID)Activate Email & View InvoiceNote: If the contact is new, the new userwill receive one email which includes an“Activate” CCO ID Account message inthe email, along with the currentinvoice.Click here to activate new CCO IDaccountClick View Details to View invoice 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Create a Cisco.com Account (CCO ID)How do I set up a Cisco ID (CCO ID)?1. Go to the Register page2. Fill out all required fields.3. Click Register.PLEASE NOTE:To be mapped to your companies account, order, or invoice, here area few ways to be added: Sales should ‘share order’ or invoice with you and add you as acontact to the account. Your internal business contact can add you as a billing, secondary,or support contact to the account directly in CCE. You can create a ticket to request to be addedwww.cisco.com/go/cs 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order33. Complete “Add New Contact” details34. Select all applicable contact types35. Click Add Contact33343536. To see additional contacts, click ShowAdditional Contacts36 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order37. To add additional contacts, click Click ToAdditional Contacts.3738. Click the applicable taxability selection in the Tax Information box.38 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Add a Secondary Billing contact1.To add a secondary contactSelect Quote2.Go to Check Out3.Show Additional Contacts4.Click to add AdditionalContacts5.Search to assign user or clickto Create New User Contact.Select secondary billing orsupport role6.Review Secondary contacthas been added142536 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order4339. To change the provisioning contact email, clickthe pencil icon.4440. To change the requested start date, click the4142pencil icon41. If a promotion was applied on the quote, amessage will show stating the name and durationof the promotion.42. To view the Financial Summary of the priceditems on the quote, click Financial Summary.43. To place your order, check thebox to agreeto Cisco’s privacy notice and conditions of use.44. Click Place Your Order 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential3930
Manage Purchase Order# (PO #)Adding a PO Number to a new order:1. From the CCE Dashboard Review Quote.1. For new users, please see steps registering in your email here.2. Scroll Down 2) Payment Method and Enter PO Number Update PO Field.3. Please Note: PO Numbers for new orders must be entered prior to accepting the quote from your Sales rep.132 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage Purchase Order # (PO)Active subscriptions can be modified by customers (billing contacts) only.1. Select the Subscription UI Manage Payment Details Update PO Field. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
VAT ID Registration & Certificate Upload11. Click to view Quotes sharedby sales.22. Click Check out3. Customer or VSS can nowupload VAT registrationcertificate4. For countries that do nothave a manual/automatedVAT ID lookup link.34 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Tax Options1. Taxability options will be displayed forcustomers. Customers may select from InternalUse (Non-Exempt) or State/Federal/ Direct Pay orExport Exemptions12. Tax definition will be displayed in taxabilitysection2 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Tax Tools in CCE1. Link is included to allow customers toredirect to Customer Service Hub toupload their tax certificate2. Link to Cisco Tax website for generalsales tax information 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential12
Tax Display & Agreement1. Estimated tax will be displayed forcustomers2. Customer must acknowledge theestimated sales tax agreement12 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order45. In the DocuSign screen, clickContinue to review the documents.46. Click Start.47. Click the Initial box.454647 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order48. Complete the Full Name andInitials boxes.49. Click Draw to draw yoursignature, if applicable.50. Click Adopt and Initial.48495051. Click theSign button.52. Click Finish to submit the documents andplace the order.5251 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Manage a Quote and Place an Order5353. For wet signing, click Other Actions.54. Click Print & Sign.55. Click Download, then print and signthe document. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential54
Manage a Quote and Place an Order56. Click Upload A File, then upload the signeddocument from your computer.If you need to re upload the file, click the delete button andrepeat step 56.57. Click to Return the Document Note: Your AccountManager will review the wet-signed document forcompletion. In case of a missed/incorrect signature/date,the Account Manager will ask you to re-upload the signeddocument (steps 53-56) within 30 days of the deal beingsent to the customer. 56585758. The Automated WetSign feature will now detect a wetsignature has been completed legitimately signed by thecustomer. Terms & Condition’s have been included in oneplace, at the signing process.59. Click Finish to submit. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential59
Place Order HighlightThe Place Orderbutton is nowhighlighted forcustomers whenconfirming andplacing orders. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Download Your Signed Contract3.a)3.b)1. From the Orders Screen2. To the left click Signed Contract3. The file will download and include:a) copy of signed T&Cb) copy of your invoice.1.2. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View, Download and Print Invoices 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View, Download and Print InvoicesOverview:Customers can now view, download, and print invoices, in addition to view taxability, in Cisco Commerce Express (CCE).1. In the Cisco Commerce Express homepage, click Invoices to view all invoices with high-level details.1 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View, Download and Print Invoices2. Sort them by clicking theup/down arrow icon next to eachColumn header.23. Use the Items Per Pagedropdown menu to view more orless invoices per page.Note: CCE Invoices defaults to 20invoices per page.4. Use the single arrows toadvance or return a page and thedouble arrows to advance orreturn to the last page and firstpage, respectively. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential43
View, Download and Print Invoices5. From the Dashboard ClickInvoices then Search by Invoice#or Subscription#. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential5
View, Download and Print Invoices6. To view more details of the invoice, click the Invoice Number.7. To download the invoice, click the3 vertical dots icon.76Customer invoices will be available for download inthe next 12 hours or after 4:00pm pst from QuoteAcceptance and Terms & Condition.9. Click Download Invoice.89 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View, Download and Print Invoices10. To print the invoice, click thePrinter icon.1011. To view Invoice FAQs, clickInvoice FAQsNote: Invoice FAQs are also availableat the bottom of the .pdf version ofthe Invoice.12. To download the invoice, clickDownload Invoice13. On the CCE Invoice tab, thecolumn Program Discount hasbeen added as of August 2020and reflects the discount amountif any promotions were appliedon the line items.1414. To return to the main list ofinvoices, click Back to Invoices. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential1312
View, download and Print Invoices14. To view Taxability, note theWeb Order ID on the invoice.1515. Click Back to Invoices.1416. Click Orders.16 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View, download and Print Invoices17. In the Orders tab, enter theWeb Order ID into the Search ByOrder Name, ID field.1718. Click View Details.18 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View, download and Print Invoices19. On the Order Details page,you will see the Taxability sectionbelow the Items section.1819 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Invoice exportCCE provides an option to customers to download list of invoices displayed on invoice dashboard.Customers can: do an empty search and export all invoices from a dashboard. filter for subscription, invoices that belong to that subscription will getexported filter by status of invoices, excel will only contain filtered invoices 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View and Manage Subscriptions fromDashboard 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View and Manage Subscriptions fromDashboardOverview:Customers can now manage subscriptions in the Cisco Commerce Express (CCE) platform.1. From the Cisco Commerce Express homepage, click Subscriptions 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View and Manage Subscriptions fromDashboard2. In the Subscription tab, select a search option from the Search Bay dropdown menu.3. Enter the associated search variable in the Search Subscriptions field.4. Alternatively, you can click Advanced Search.5. Use the scroll bar to view high-level details of thesubscription.6. To view more details of the subscription, click on theSubscription ID 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View and Manage Subscriptions fromDashboard7. View subscription details in the Subscription header.8. To return to the subscription menu, click My Subscriptions.9. To view history, click View History.10. To view and manage addresses and contacts, click View/Manage Addresses and Contacts. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View and Manage Subscriptions fromDashboard10. To view and manage addresses and contacts, click View/Manage Addresses and Contacts.a) To update a billing address, customers must reach out to their Inside Sales Representative for them to completechange modify. CCE Customers can find their Cisco Inside Sales Rep under the Cisco Contacts in Manage Contacts .b) Only the Primary Billing or Business Contact or Cisco internal user can update the Primary Billing or BusinessContact on the Subscription. To update the Primary Billing contact click Manage Contacts and the click Changeunder Primary Billing Contact under Bill to Customer contacts and enter the desired contact info in the pop -up.b 2017 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialbIn the pop-up, there are 3 options: Edit Existing Search and Add Contact Same as Primary Billing Contact
View and Manage Subscriptions fromDashboard11. To view all invoices, click View AllInvoices.12. To view payment information, clickManage Payment Information.Please Note: Remaining balances should be paid throughCisco Commerce Express upon Contract Expiration. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Credit Card Payment 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Credit Card Payment1. Customers can now include a Credit Card Default Payment.2. You may update or Add New Credit Card by entering required credit card information.3. Use theat the bottom left of the credit card screen to set a default credit cardto automatically pay the subscription.1Credit Card Availability is Available to Rest of MaltaEl SalvadorIndiaMauritiusPapua NewGuineaSlovakiaUnited KingdomSloveniaUnites StatesSouth AfricaUruguaySpainUS virgin IslandsSri aniaJapan CC is amaicaBarbadosCosta RicaBelgiumCroatiaBeninCyprusBermudaCzech RepublicBoliviaKazakhstanGhanaBosnia &HerzegovinaBritish ndPortugalNetherlandsAntillesPuerto RicoNew ZealandQatarNicaraguaRomaniaNigeriaSaudi doniaHong KongDominicanRepublicMexicoKenyaGreeceDenmark 2017 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialIndonesiaAustralia (Amex) Cayman ndTunisiaUgandaUkraineUnited ArabEmirates
Credit Card Payment Methods3. Customers can select Payment Method.Click change to select Credit Card method ofpayment.4. If the payment method is Credit Card pleaseselect (change) to activate credit card thepayment option.5. Setting payment method as default willautomatically autopay the subscription.6.Credit cards have new Auto Reflect Feature.Credit cards expire, when you update youraccountPlease Note:Reminder to pay all remaining balance(s)should be handled at the time of setting upAuto Payments to ensure timely payments. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential43
One-Time Payment5One-Time payments can be made if a default credit card option isnot selected. In this case the customer may complete a one-timepayment by selecting a Saved Card to Authorize Payment.6Note: If a credit card fails, the customer willautomatically receive an email notification.5. To select a one-time payment go toInvoices. Click Make Payment.86. Click the Invoice7. Select the saved card you wish to makepayment with.78. Confirm Payment on the selected creditcard.Note: You can slide the toggle to UpdateCurrent Subscription with this Credit card.9. Click Authorize Payment 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential9
Auto Pay Enhancements1. Credit Card Auto Pay enhancement now includes setting anyexisting or new credit card for Auto Pay.2. All subscription can be updated on the profile page includingany outstanding payment customers might have using thesame credit card.3. By selecting Auto Pay, the card will be used to pay all currentsubscriptions associated with the account going forward.4. Any current account balances will need to be paid separately.5. You may also select the box to Pay current account balanceswith the card. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Auto ReflectWhen credit cards expire, or the creditcard billing address has changed, thenew Auto Reflect feature will allow youto update credit card information onyour profile.Once the cc data is updated, it will beautomatically applied to all subscriptionsand orders where the card is set asdefault for payment.10. Go to your User Profile11. Click on Payment Method12. Make updates on the credit card andSave changes13. Tip! Review your Orders &Subscriptions to ensure the modifiedinformation is displayed and reflectedcorrectly everywhere that card is used. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential101112
Credit Card Decline Email Notification10. An email will be sent to notify thecustomer listed on the Invoice when thereis a credit card decline.Sometimes Credit Cards Expire, or BillingAddress change. We make it seamless withthe ability to Auto pay multiplesubscriptions with just one credit card. Thisensures payment automation for eachinstance with accurate credit card details!Simply save your credit card details andensure your CCV code is included. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential10
Email Notification PaymentCustomers will now receive an email notification after asuccessful payment and one-time credit card payment ismade. 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Global Banking Remit 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
New Banking RemittanceCustomers newly onboarded to CCE should take thefollowing actions1. Update Cisco Webex, LLC banking remit to CiscoSystems, Inc.2. To see the new remit to information, you maydownload your most recent invoice on CCE.3. Please ensure you submit your payments to nowCisco Systems, Inc. The excel file below includespayment remittance information byregion/location.4. Please update as soon as you onboard to preventlate payments. The spreadsheet below list BankRemittance details: 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
View and Manage All NotificationsOverviewNotification emails will be issued for the following notifications:A quote being ready for review - which is sent to the Primary Business Contact and Primary Billing Contact and carboncopied to the Quote Creator, Quote Submitter and Additional Receipts.Quote acceptance reminders to the customer, which is sent to the Primary Business Contact and Primary Billing Contactand carbon copied to the Quote Creator. These reminders are automatically triggered at 14 days, 7 days, and 2 days priorto expiration.A quote that is expiring now, which is sent to the Primary Business Contact and Primary Billing Contact and carboncopied to the Quote Creator. This is automatically triggered when the quote expires.When a customer accepts a quote and places the order, which is sent to the Primary Business Contact and the PrimaryBilling Contact and carbon copied to the Quote Creator, Quote Submitter, and Additional Recipients.When a customer declines a quote, which will be sent to the Quote Creator and Quote Submitter 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Create a Dispute5.The require
Customers may now manage quotes created by Cisco directly in Cisco Commerce Express platform. After a quote has been shared with you it is visible in Cisco Commerce Express Quotes Dashboard. You can now sort, filter, search, and view all your quotes. You have
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