The New Secrets To Success - HubSpot

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Small Business MarketingThe New Secrets to SuccessMike Volpe, CMO @ HubSpot@mvolpewww.LinkedIn.com/in/mikevolpe

Safe harborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or ifany of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forwardlooking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections ofproduct or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans ofmanagement for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developmentsand customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for ourservice, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associatedwith possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain,and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history resellingnon-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect thefinancial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. Thisdocuments and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and maynot be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currentlyavailable. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Matthew TrifiroSVP Marketing, Desk.com@MatthewTrifiro

Mike VolpeHubSpot CMO@mvolpe

All about HubSpotHubSpot all-in-one marketing software helps 8,000companies in 46 countries attract more leads and convertthem into customers with marketing people love. 400 employees with 30 in marketing Investment from Sequoia, Google, Salesforce.com Growing 80% annually Hiring 50-75 people per quarter Customers in 46 countries, all industries ranging from one employeesmall businesses to 10,000 employee enterprises

Is this Marketing?

Buyers are Sick of Marketing Interruptions86%skip TV ads44%of direct mail isnever opened91%unsubscribe200mSay DO NOT CALL

Marketing has a Lovability Problemcar ss LovableMore Lovable

How to Fix Marketing’s Lovability Problemcreatemarketingpeople love

People Love Inbound MarketingLess: Cold Calling & Spamming What You WantMore: Attraction & Permission What the Customer Wants

Inbound Marketing Content Context

Inbound Marketing Content ContextContent

Do your Rent or Own your Marketing?70%vsof ourblog leads arefromOLD articles

Build Marketing Assets Blog Free Tools Podcast / Videos Photos / Images Presentations

Mindset of a Media Company, not Sales or Marketing

Blogging EssentialsMake your blog the bestpublication for potentialcustomers of yourindustry.

Stats Show Blogging Works55%Increasein WebTraffic79%Increase inTwitterFollowers57%GenerateRevenue fromBlogging

Video EssentialsMake your videos thebest “TV station” forpotential customers ofyour industry.

Offers EssentialsMake your ebooks &webinars the best offersfor potential customersof your industry.

Search Engine Optimization EssentialsSearch is the most important way SMBs get foundOptimize your content for humans and for Googlevs

Decision Tree: “Why am I not #1 in Google?”Is your web page the best page on the internet about thisparticular topic?NOYESStop complaining and improve your content.Is the content on the page keyword optimized?NOYESOptimize page title and content with keywords.Build more authority (link and social) to the page.

Search Engine Optimization EssentialsWeb PageOptimization:1Page Title2 Keywords in page title Use keywords in headlines andother page content Optimize description forincreased click through3Headings& ContentDescription

Search Engine Optimization Essentials7 Links Top 15%of all web pagesSource: SEOMoz.orgIncrease Authority: More links to your website More links to that particular web page Larger social following of company More social sharing of that webpage

Social Media EssentialsMake your social mediaaccounts the most interestingand valuable accounts forpotential customers of yourindustry.

Social Media EssentialsBuild ReachDrive EngagementEnable Conversions Email list Retweets andmentions on Twitter Post leadgenerating offers Likes, shares andcomments onFacebook andLinkedIn (EdgeRank) Encourage reviewsand testimonials Website Partnerships Cross-promotion

Inbound Marketing Content Context

Inbound Marketing Content ContextContext

What is Context?

What is Context?

Context for the 99%vsYOU

Context for the 99%Complete 360 Viewof ContactsSegmented &Personalized EmailDynamic PersonalizedWebsite Calls to Action

Mo’ (Marketing) Systems, Mo’ (Marketing) ProblemsvsContent Context

Complete 360 View of Contacts

Segmented & Personalized EmailSegment by Lifecycle StagePersonalize by Name,Company, from Sales Rep,Industry, Geography

Dynamic Personalized Calls to ActionUse Different CTAs on yourWebsite and Blog accordingto Lifecycle Stage

Examplesinboundmarketingexamplesfrom SMBs

Example: Sinclair Heating, Cooling and PlumbingSinclairHVAC / Plumbing IndustryUnder 200 Employees

Example: Sinclair Heating, Cooling and PlumbingResults: Website traffic up by 400% 1,000 Twitter followers and 400 Facebook Likes; Growing at 30% Blog article on “Tankless vs Tank Water Heater” has 2,000 viewsAdvice: Go Out on a Limb“I went out on a limb when I first started; the rest of the company had an oldschool mentality. This has been a grand slam. This works, it’s a no brainer.And I can prove it. I love it.”

Example: IDR SolutionsIDR SolutionsSoftware IndustryUnder 10 Employees

Example: IDR SolutionsSearch optimized website for keywordsSoftware IndustryUnder 10 EmployeesLaunched a blog; 70 articles to date (20 / month)Results: Website traffic up by 125% Leads generated from organic search up 120%Advice: Use Analytics to Determine Content“By looking at our reports, we waste much less time on blog posts or newcontent topics which have historically not attracted many potential customers.”

Example: CogentysCogentyseLearningUnder 50 Employees

Example: CogentysResults: Inbound web traffic up by 300%, cut all Google PPC Ads Lead generation increased 716% Reduced sales cycle from email nurturingAdvice:We were doing the right things – blogging, SEO, social media – we just werenot doing them well. By refocusing our efforts and bringing everythingtogether we got great inbound marketing results.

We have a lot to think about

Remember:Inbound MarketingContent:Context: Blog Social Media SEO Offers 360 view of contacts Segment emails Personalize website

Related Content for Further ReadingGet these slides:http://www.HubSpot.com/DF12Inbound Marketing e UTF8&camp 213733&creative 393185&creativeASIN 0470499311&linkCode shr&tag mikvol-20Free Download of Inbound Marketing bound Marketing Blog:http://blog.hubspot.com

Mike VolpeCMO @ HubSpot@mvolpe

Blogging Essentials Make your blog the best publication for potential customers of your industry. Stats Show Blogging Works Increase in Web Traffic 55% 79% Increase in Twitter Followers Generate Revenue from Blogging 57% . Video Essentials Make your videos the best "TV station" for

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