Rogers Business Phone User Guide

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HAVEVOICEMAIL?See what it can do for you.The Rogers Message Centreis Voicemail reinvented.If you chose Voicemail, youcan now: Receive your Voicemailthrough email and manageit online Create up to 4 submailboxes for your office And more!See page 11 for detailsCUSTOMER SERVICEFor any questions concerning your Rogers Business Phone,call our Business Support Centre at 1 866 727-2141 to speakto a business support representative.CALLING FEATURE QUICK CODESTurn Voicemail off so calls continue to ring. . . . . . . . . . . . . . . . . . . . . .Turn Voicemail back on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Change number of rings before calls are directed to Voicemail . .Activate Call Forward – All calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Disable Call Waiting – Per call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Call Display Blocking – Per call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .********9 89 39 29 4Inside:TECHNICAL SUPPORT Set up your Voicemail serviceFor Technical Support, call our Business Support Centre at1 866 727-2141 and ask for Technical Support (option 3). How to use your Calling Features Troubleshooting & FAQs7 2YOUR ROGERS BUSINESS PHONEUSER GUIDE7 09Access Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 1 And much more 10%Cert no. XXX-XXX-XXXXIBLc BRO 1.5 EN 0909ROG 1936 GDE CVR EN.indd 17/24/09 2:50:03 PM

TO LEARN MOREABOUT ROGERSSERVICES FORBUSINESS:1. Visit Rogers.com/business2. Call our Business SupportCentre at 1 866 727-2141to speak to a businesssupport representative.ADVANCEDVOICEMAILCOMMANDSAfter listening to aVoicemail message, you canuse the following commandsfor more information.PressThank you for choosing Rogers Business Phone.A telephone is the lifeline for many small businesses. And Rogers is working hard to provide thekind of feature-rich, reliable voice services businesses like yours need.You have the ability to customize your service with a variety of calling feature and long distanceoptions. Plus, you’ll have the flexibility to change them whenever you need to.If you have any questions or would like to make a change to your features, please contact ourBusiness Sales and Support Centre at 1 866 727-2141. Representatives are available from8:00 am to 9:00 pm EST Monday through Saturday.Rogers is committed to providing you with the best possible service. And we look forward to servingyour business long into the future.Once again, thank you for choosing Rogers Business Phone.Sincerely,To124Rewind5Date/time/lengthof message790Erase the message*CancelPause/continueListen to themessage againSarah BerkowskiVice PresidentSmall Business ServicesRogers Cable Communications Inc.Save the messageHelpROG 1936 GDE CVR EN.indd 27/24/09 3:00:11 PM

TABLE OFCONTENTSROG 1936 GDE BODY EN.indd 1› What’s included with your service3› Calling Features9› Business Voicemail12› Troubleshooting and FAQs37› Contact Us47› Index517/28/09 9:47:57 AM

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What’s included with your serviceWHAT’S INCLUDEDWITH YOUR BUSINESSPHONE SERVICE› Included with your service5› Extended Local Calling Areas6› Operator and Directory Assistance7› Service for the Hearing- or Speech-impaired73ROG 1936 GDE BODY EN.indd 37/28/09 9:48:15 AM

What is available with my Business Phone service?With Rogers Business Phone you get business directory listings and access to essential 911 and 411 services. Plus, you geta choice of scalable calling features that make sense for business, like hunting and business message centre.ROG 1936 GDE BODY EN.indd 47/28/09 9:48:24 AM

INCLUDED WITH YOUR BUSINESS PHONE SERVICEAs a Rogers Business Phone customer, you have access to a number of helpful and essential features.Standard local serviceYour standard business telephone service includes* the followingservices: Business directory listings Emergency 911 Operator and directory assistance Service for the heading or speech impaired Unlimited local call within your calling area Great Long Distance rate plans Access to extended local calling in certain cities and provinces Online access to Voicemail with Business Message Centre Online access to manage phone features with Business OnlineManagerLong Distance CallingAs a Rogers Business Phone customer, you have the ability to placeLong Distance calls to anywhere in North America and abroad. AndRogers Business Phone customers have access to: Competitive pay-by-the-minute rate plans Great rates for Canada, the U.S, Asia, South Asia and EuropeEmergency servicesTo contact emergency services (police, fire, ambulance), dial 911.In municipal systems where it is available, Rogers Business Phoneservice fully supports the enhanced 911 emergency service bymaking your company name, address and telephone numberavailable to the emergency centre serving your area.*Note: Additional charges may apply5ROG 1936 GDE BODY EN.indd 57/28/09 9:48:40 AM

EXTENDED LOCAL CALLING AREASRogers has extended the local calling area in New Brunswick, Newfoundland and Barrie.Call anyone in these areas without paying Long Distance charges.New Brunswick — Every in-province call is a local call.Newfoundland — Calls within Newfoundland & Labrador are free.OntarioBarrie — Calls from Barrie to the 416 and 647 area codes are free.6ROG 1936 GDE BODY EN.indd 67/28/09 9:48:44 AM

OPERATOR AND DIRECTORY ASSISTANCEDirectory AssistanceIf you need help finding a telephone number, call DirectoryAssistance. Your account will be charged on a per-use basis. For local and North American Long Distance numbers,dial. For international Directory Assistance, dial.Operator AssistanceIf you need help placing a call, our operators can assist you24 hours-a-day, 7 days-a-week. Just dial. Several servicesare available, including collect and bill-to-third-party calls.Charges may apply.For collect or bill-to-third-partyy calls, use our automated operatorassistance service by dialing, followed by the 10-digit telephonenumber that you want to reach.NOTE: A nominal service fee applies to each Directory Assistance or Operator Assistance call. Long Distance charges apply, if necessary to complete the call.SERVICE FOR THE HEARING- OR SPEECH-IMPAIREDThe Message Relay Service provides 24/7 telephone accessibility to people with hearing problems who useTelecommunication devices for the deaf, such as teletypewriters (TTY), or other types of specialized devicesto place or receive calls.A hearing person can contact someone who is hearing- or speechimpaired via the Message Relay Service by dialing. Thereis no additional charge for local calls. For TTY to Voice, dial. For Voice to TTY, dial 1 800 855-0511. For TTY to TTY, dial 1 800 855-1155.7ROG 1936 GDE BODY EN.indd 77/28/09 9:48:45 AM

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› Business Online Manager› Business VoicemailCalling FeaturesCALLING FEATURES1112Voicemail Set UpPersonalizing Your VoicemailMulti-MailboxMessage CentreNew Message Alert (Phone, Email, Online)Voicemail BroadcastFax› Call Display› Call Display Blocking› Per-Call Display Blocking› Call Forward› Enhanced Call Forward› Call Return Busy› Call Return Last› Call Screen› Call Trace› Call Transfer› Call Waiting› Distinctive Ring› Hunting› Simultaneous Ring› Three-Way Calling› Toll Block› Toll Block International› Operator Call Back2121222224252526272728303031343435359ROG 1936 GDE BODY EN.indd 97/28/09 9:49:00 AM

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BUSINESS ONLINE MANAGERBusiness online Manager allows you to manage your phone features and settings, and to quickly andeasily forward calls, set ring settings and manage contacts from a secure Web interface. Business OnlineManager is included when you subscribe to Rogers Business Phone.Detailed instructions for using Business Online Manager and the sign up process are included in the onlineuser guide, which can be viewed and downloaded at www.rogers.com/businesshelp.To access Business Online Manager, go to www.rogers.com/businessonlinemanager.The Business Online Manager portal includes four major tabs: Forwarding, Call Screen, RingSettings & ContactsForwardingIf you subscribe to Call Forward or Enhanced Call Forward, you canmanage these features online so that you never miss an importantcall. Business Online Manager lets you quickly forward calls to yourRogers Business Phone to any other landline or wireless number.For more information about Call Forward and Enhanced CallForward, please see pages 22 - 24 of this guide.Call ScreenIf you subscribe to Call Screen, you can control the calls you receiveand block unwanted calls using Business Online Manager. Activateor deactivate the feature, add or remove numbers from your listwith the click of a mouse. For more information about Call Screen,see pages 26 of this guide.Ring SettingsThis tab in Business Online Manager makes it easy for you to takeyour calls wherever your business takes you and control how andwhere your business phone rings.If you subscribe to Simultaneous Ring, you can set your businessphone and up to four other landline or wireless lines to ring atthe same time, so that you stay connected with your customerswherever you are. For more information about Simultaneous Ring,see pages 31-33 of this guide.Turn unique ring tones on or off for Long Distance calls. If yousubscribe to Business Voicemail, you can change the number oftimes your phone rings before the call is sent to Voicemail. Formore information about Business Voicemail, see page 12 of thisguide.ContactsBusiness Online Manager gives you instant online access to yourbusiness contacts, so that your information is always accurate andup to date.11ROG 1936 GDE BODY EN.indd 117/28/09 9:49:15 AM

BUSINESS VOICEMAILVoicemail ReinventedManage your voicemail and fax messages through your online Message Centre. Message Centre is acomplimentary tool for Rogers Business Phone customers with a Business Voicemail subscription.Message CentreThe Message Centre lets you manage your voicemails and faxesonline. This means you can download the voicemail audio filesor fax messages to your computer for viewing, listening andforwarding. Plus you can get email notifications about yourmessages. It’s the ultimate in flexibility and convenience.Voicemail-New Message AlertNow you never have to miss an important message again.Activate this feature and instantly be notified by email, pager,wireless device, including your Rogers Wireless device, or atanother telephone number if any new messages arrive, nomatter where you are.FaxReceive, review, print and send fax messages from one convenientonline mailbox. Incoming faxes are sent to your Message Centremailbox. Additional settings include saving all faxes online, orforwarding to a default fax number.Multi-MailboxMulti-Mailbox allows you to create up to five separate mailboxeson a single Voicemail subscription, each with a private passwordand separate message storage.HELPFUL HINT Business Voicemail and Call Forward/ Enhanced CallForward cannot be provisioned on the same telephoneline. If Voicemail is activated, all unanswered calls will goto Voicemail. If Call Forward or Enhanced Call Forward isactivated, the call is directed to another number.12ROG 1936 GDE BODY EN.indd 127/28/09 9:49:16 AM

BUSINESS VOICEMAIL – SET UPTo set up your Business Voicemail, please follow these simple steps:To activate your Voicemail for the first time:1. Dialfrom your business phone & enter your temporary password with.2. Enter your new Voicemail password (must be 4-10 digits) and pressto confirm.For security reasons, it is very important that you change your password to a unique4-6 digit number.3. At the tone, record your first, last or company name withand press4. Pressto choose a standard greeting.)to record your own personal greeting. (Or pressIf you do not know yourtemporary password, pleasecall our Business Support Centreat 1-866-727-2141 to speak witha business support representative.to confirm.5. If you selected option 1, record your personal greeting after you hear the tone.6. Pressafter you have recorded your personal greeting, and listen to the playback.7. If you’re satisfied with your recording, pressto complete your Voicemail activation.Advanced commands while reviewing your messages from your Voicemail:After message, pressDuring message, pressRewindErase the messageRewindErase the messagePause/continueSave the messagePause/continueSave the messageFast-forwardHelpHelpListen to themessage againReturn toMain MenuListen to themessage againDate/time/lengthof messageSkip messagein progressCancelDate/time/lengthof messagePrivate Branch Exchange (PBX) FraudYou can help protect your business from PXB fraud and reduce the risk of fraudulent activity.PBX fraud is a global concern that can affect any business. PBX is a computer system that is used to route calls to internal phones and outgoing lines. Fraud occurs whenan unauthorized third party gains access to the system and is then able to place costly long distances calls using your company’s equipment at your company’s expense.Note: This type of fraud is more prevalent with businesses that use a Private Branch Exchange phone system or voicemail. For more information refer to the FrequentlyAsked Questions on page 46.TIPS What you can do to reduce the risk of fraudulent long distance charges and prevent your telephone voicemail security system from being breached: Business Phone customers should change the default (Voicemail) password immediately. We recommend that voicemail passwords contain 6 digits. Employees should be encouraged to use difficult and unique passwords. The password should not be their phone number or a simple number combination (eg. 12345) Never set passwords to a telephone’s local number when assigning a telephone to a new employee. For security reasons, please change your password frequently. Remove all unassigned mailboxes.13ROG 1936 GDE BODY EN.indd 137/28/09 9:49:17 AM

BUSINESS VOICEMAILPersonalizing Your VoicemailYou can customize your Voicemail by recording your personal greeting, setting your password and more.TIPS Save time by pressing # to skip to the voicemail greeting. Start a message over by pressing *.Here are a few ways you can personalize your Rogers Business Phone Service.To record a personal greeting:1. Dial.Then enter your password.2. Press.3. After the beep, record your Personal Greeting.Presswhen complete.To turn off Voicemail so that unanswered calls continueto ring:1. Dial.2. Listen for two beeps confirming that Voicemail hasbeen turned off.3. Hang up.To change the recorded name for your Voicemail:1. Dial.Then enter your password.2. Press.3. After the beep, record your name and press.4. Pressand then press.To turn Voicemail back on:1. Dial.2. Listen for two beeps confirming that Voicemail hasbeen turned back on.3. Hang up.To change your Voicemail password:1. Dial.Then enter your password.2. Pressand then enter your new password.3. Pressand then press.To change the number of rings before calls aredirected to your Voicemail:1. Dial.2. After the tone, enter the desired number of rings (from 2-9)before unanswered calls are directed to your Voicemail.3. You will hear two beeps to confirm that you havesuccessfully made the change.4. Hang up.To turn off Voicemail so that callers hear a busy signalwhile you are on the telephone:1.Dial.2. Listen for two beeps confirming that Voicemail hasbeen turned off.3. Hang up.To turn Voicemail back on:1. Dial.2. Listen for two beeps confirming that Voicemail hasbeen turned back on.3. Hang up.TIPS When you are leaving a Voicemail message for someone, you can save time and skip their greeting by pressing If you make a mistake when you are leaving a message for someone else, press.to erase your message and start over.14ROG 1936 GDE BODY EN.indd 147/28/09 9:49:22 AM

BUSINESS VOICEMAIL – MULTI-MAILBOXWith Multi-Mailbox, each person can manage their personal mailbox separately. Multi-Mailbox allows youto create up to 5 separate mailboxes, each with a private password and separate message storage.To sign up for Multi-Mailbox:1. Call our Business Support Centre at 1 866 727-2141 tospeak to a business support representative.To access your mailboxes:2. Provide the number of sub-mailboxes you would like added.You can add up to four separate sub-mailboxes.2. Press a key betweenmailbox.From the office:1. Dial.andto select the desired3. Enter your password. You are now in the VoicemailMain Menu.To set up a sub-mailbox:1. Dialfrom your business phone.4. From the Voicemail Main Menu, enterto your new Voicemail messages.2. Press a key to select the desired sub-mailbox – (main and–for sub-mailboxes.)to listenforAway from the office, as a local call:3. Enter your temporary password.1. Dial your business telephone number.4. Press2. Once you hear your recorded greeting, pressto begin setting up your mailbox.5. Enter your new Voicemail password. (Your new passwordmust be 4-10 digits.)6. Press4. Enter your Voicemail password. You are now in theVoicemail Main Menu.to confirm your new password.7. Record your name after you hear the tone.8. Presspressafter you have recorded your name, andto confirm.9. Pressto record your own personal greeting. (Or pressto choose a standard greeting.)and.3. Press a key betweenmailbox.to select the desired5. From the Voicemail Main Menu, enterto your new Voicemail messages.to listenAway from the office, as a toll-free call:1. Dial 1 87ROGERSVM (1 877 643-7786).10. Record your personal greeting after you hear the tone.2. Enter your 10-digit telephone number.11. Pressafter you have recorded your personal greeting,and listen to your message.3. Press a key betweenmailbox.12. If you’re satisfied with your recording, presscomplete your Voicemail activation.4. When prompted, enter your password. You are nowin the Voicemail Main Menu.toandto select the desired5. From the Voicemail Main Menu, enterto your new Voicemail messages.TIPto listenMailboxes and passwords can also be set-up online at the Message Centre - rogers.com/messagecentre.15ROG 1936 GDE BODY EN.indd 157/28/09 9:49:29 AM

BUSINESS VOICEMAIL – MESSAGE CENTREThe Rogers Message Centre is included with your subscription to Rogers Business Voicemail. The MessageCentre allows you to manage your Voicemail like email, view, listen to, and forward messages online.To set up your Message Centre:1. Ensure you have activated your voicemail via the telephoneand set up your password. See page 13 for moreinformation.2. Go to rogers.com/messagecentre.3. Enter your phone number and your Voicemail password(the same password used to access your voicemail fromyour home phone).Login to your Message Centre Inbox and manage yourmessages online.From any Internet connection:1. Click on the link in the email or visit rogers.com/messagecentre2. Enter your 10-digit telephone number and Voicemail password(same password used to access your messages over the phone).4. Select the Voicemail Settings tab.5. Click on E-mail Address in the left-hand menu.6. Click Add beside the email address.7. Enter your email address, and click Submit. Message Centrewill be set up immediately.You can also call our Business Support Centre at1 866 727-2141 to speak to a business support representative.Listen to your messages from your email inbox:Here is a sample of the email you will receive in your inbox whensomeone leaves a Voicemail on your business phone. It contains theinformation below and will have an attached audio file that you candownload and play.Once logged in, you can: View, listen to, delete and forward Voicemail messages Change your personal greeting Record and send a Voicemail message Change your Voicemail passwordYOU HAVENEW VOICEMAIL Change the email address to which your Voicemail messagesare sent Receive, review, save, print and forward fax messagesYou have a new Voicemail Message from 905-123-4567 received on FridayNovember 09, 2009 at 10:03 AM.To play your Voicemail messages double click the attached file or click here toLOGIN to your Business Voicemail to view and manage all your messages.16ROG 1936 GDE BODY EN.indd 167/28/09 9:49:34 AM

BUSINESS VOICEMAIL – NEW MESSAGE ALERTIf you have Voicemail waiting to be collected, you can choose to be notified in one of the following ways:1. On your Business PhoneIf there is at least one new Voicemail message to be collected, you will be notified by an intermittent dial tone when youpick up your business telephone. Certain phones and phone systems will also have a message waiting indicator light ordisplay. Consult your hardware manual for further information.2. On another number (land line, pager or wireless device)Want to be notified by pager, wireless device, including your Rogers Wireless device, or at another telephone number thatyou have a new voicemail waiting for you? Go to the Message Centre at rogers.com/messagecentre to set up this option.3. On emailGo to the Message Centre (rogers.com/messagecentre) to set up email notification. Once you have successfully set up thisoption, you will be notified via email that you have new messages waiting.To access your Voicemail:From your business phone:1. Dial.2. Enter your password.Away from the business as a local call:1. Dial your 10-digit number.2. Pressat your greeting.3. Enter your password.Away from the business as a toll-free call:1. Dial 1 87ROGERSVM (1 877 643-7786).2. Enter your 10-digit telephone number.3. Enter your password.Via the Internet:1. Login to rogers.com/messagecentre2. Enter your 10-digit telephone number and Voicemail password (same password youuse to access your message over the phone).TIPS To return to the beginning of a message, presswhile you are listening to the message. Want to find out when a message was left? Presswhen reviewing a message to hear the date, time andduration of the message as well as the name of the caller who left the message (including their telephonenumber, if available).17ROG 1936 GDE BODY EN.indd 177/28/09 9:49:36 AM

BUSINESS VOICEMAIL - VOICEMAIL BROADCASTThis feature helps you create Voicemail Group Distribution Lists for quick communication to severalpeople with a single call. Voicemail Group Distribution Lists can only include Rogers Business Phonenumbers, Rogers Wireless numbers and Rogers Home Phone numbers.To create a Voicemail Group Distribution List from the telephone:1. Dial.2. Press.3. A groupp number is automatically assignedgto the group. Say the name you wish to associate with this group.Pressto keep this name or pressto change it.4. Enter the mailbox number (phone number) of the person you wish to include in the group. Enter thesub-mailbox number when prompted, if applicable.5. Follow the prompts to enter another subscriber to the Distribution List or press # if there are no othersubscribers you wish to add to the Distribution List.To create a Voicemail Group Distribution List from the Message Centre:1. Sign into Message Centre (rogers.com/messagecentre)2. Select Voicemail Settings Tab.3. Select Voicemail Broadcast Tab.4. Select New Group Button5. Select Create Group to create a new Distribution List.6. Select a Group ID number and then select the Create Button.7. Enter the phone number of the person you wish to include in the Group with the Add a New Member feature(no spaces are required).8. Repeat Step 7 to enter additional subscribers to the Distribution List.9. When all subscribers have been entered, select the Submit Button.10. Your online Voicemail Group Distribution List has been created.HELPFUL HINT If you try to add a phone number to the Distribution List that is not a Rogers Business Phone or Rogers Wirelessnumber, you will receive the following message: “The phone number does not exist in the system”.18ROG 1936 GDE BODY EN.indd 187/28/09 9:49:37 AM

BUSINESS VOICEMAIL - FAXReceive, review, print and forward faxes from one convenient online mailbox.If you subscribe to Business Voicemail, your faxes - like voicemail - are automatically sent to the Message Centremailbox. Fax setting are also available, including the ability to transfer all incoming faxes (so they are saved online), or toforward all faxes to a default fax number (so that they don’t show in the Message Centre inbox). All faxes are receivedand forwarded in .PDF formatTIPS If you have forwarded your fax line to another number, be sure to change it back to your default fax numbersettings if you want to continue to receive faxes in your Message Centre Inbox.19ROG 1936 GDE BODY EN.indd 197/28/09 9:49:39 AM

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CALL DISPLAYCall Display shows the caller’s business name and number on any phone with a display screen.How to use Call Display: If you subscribe to the Call Display feature, this service is always on and you never need to activate it. After thefirst ring, the caller’s name and number will automatically be displayed.Things to keep in mind when using your Call Display: Some Call Display-compatible phones have advanced featuresthat allow you to display a list of callers as well as the date andtime the calls were placed. Consult the manufacturer’s userguide for more information about your phone. If some calls display as Private Name or Private Number, thecaller has intentionally blocked display of his or her numberand/or name. The Call Display feature may not be available or may not displaycorrect information for calls made from public, business orcellular telephones, calls placed by operators or some longdistance calls. Unlisted phone numbers will still appear on your Call Displayunless the caller uses Call Display Blocking. Some Call Display-compatible phones allow you to programyour area code into your phone. This means that calls beingdisplayed show only the 7-digit telephone number (without thearea code). If you are in a 10-digit dialing area and attempt toredial this number, the call will fail.To display the full 10-digit telephone number and avoid thisproblem, do not program an area code into your phone. Referto the phone manufacturer’s user guide to learn how to deletethe area code. If you are using the Call Forward feature, information aboutcalls initially intended for your line cannot be displayed.CALL DISPLAY BLOCKINGIf you subscribe to the Call Display Blocking feature, your business name and number will never be displayed tothe people you call. Instead, your business name and number will appear as Private to those you are calling.To override this feature and display your Call Displayinformation on specific calls:1. Dial.2. Dial the number. Your business name and number willbe displayed.TIP The instructions to the left on how to override Call DisplayBlocking (to display your information on a specific call) work ona per-call basis only. If you subscribe to the Call Display or CallBlocking features, you need to follow these steps every timeyou wish to show your name and number on a call.21ROG 1936 GDE BODY EN.indd 217/28/09 9:49:46 AM

PER-CALL DISPLAY BLOCKINGPer-Call Display Blocking allows you to prevent your name and number from being displayed on the currentoutgoing call. Instead, your name and number will appear as Private. You must activate this feature prior toeach call that yyou make.To block your personal Call Display information forthis call only:1. Dial.2. Dial the phone number that you want to call.The call recipient’s Call Display will showPrivate Name – Private Number.CALL FORWARDCall Forward keeps you connected wherever you are. By using this feature, you can have all of yourincoming calls forwarded to an alternate phone number, such as your cell phone or pager.To activate Call Forward:1. Dial.2. Dial the full 10-digit phone number that you would likeyour calls forwarded to.3. If someone answers after you dial the number, ensurethat you stay on the line for a minimum of five secondsor Call Forward will not be activated.If the line is busy or there is no answer:1. Dialagain.2. Redial the phone number that you would like yourcalls forwarded to. You will hear two beeps, confirmingthat Call Forward is activated.To confirm that Call Forward is activated:1. Dial. If you hear a busy tone, Call Forward isactivated.To deactivate Call Forward – All Calls:1. Dial.2. Listen for two beeps and hang up.HELPFUL HINTS If someone tries to call you while Call Forward is on, yourphone will ring briefly to remind you that the service isactivated. You can make outgoing calls, but you cannotreceive any calls. If you subscribe to the Voicemail service and forwardcalls to an alternate number, your Voicemail service will notreceive messages. If you forward your calls to a phone number outside yourlocal calling area, the usual Long Distance charges will bebilled to your account if the call is answered at that number. If you subscribe to Hunting, you won’t be able to orderCall Forward on any of the member lines in the hunt group.TIP Manage Call Forward from an Internet-enabled computerwith Business Online Manager. See page 11 for an overview ofBusiness Online Manager, or view and download the user guideon the www.rogers.com/businesshelp22ROG 1936 GDE BODY EN.indd 227/28/09 9:49:49 AM

CALL FORWARD (continued)Call Forward Remote AccessRogers Business Phone customers who subscribe to Call Forward can set up their forwarding remotely –either by dialing an access number or by using Business Online Manager.Before you can use Call Forward Remote Access for the first time, you must change the PIN from thedefault. Your PIN was provided upon time of order and when the technician installed your Business Phoneservice. If you do not know your default PIN, please call our Business Support Centre at 1 866 727-2141 tospeak with a business support representative.To change your Call Fo

s › Business Online Manager 11 › Business Voicemail . guide. Contacts Business Online Manager gives you instant online access to your business contacts, so that your information is always accurate and up to date. RROG_1936_GDE_BODY_EN.indd 11OG_1936_GDE_BODY_EN.indd 11 77/28/09 9:49:15 AM/28/09 9:49:15 AM. 12

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