All It Takes Is One To Experience It All. - Suddenlink

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All it takes is One to experience it all.

Welcome to SuddenlinkAll it takes is One to start connecting to everything you love. We’ve created this guide to help you get to know thisall-in-one connected experience. Each section is color-coded to ensure you find just what you need quickly and easily.Discover all that you can do with Altice One.Getting StartedTVInternetPhone2Username4Voice Remote12Email143Your Services54K Ultra HD13WiFi@Home3Altice One App5Main Menu6Search8Home9Guide10DVR10On Demand10Apps11Sports11SettingsHelp & SupportCalling Features16Access Your l Calling

Quick Start1Create a UsernameFollow the three-step process atsuddenlink.com/IDhelp to access extraservices and benefits. Make sure tohave your account number handy.2Enroll in PaperlessBilling & EZ PayReduce paper clutter, save time andnever miss a payment when you enrollat suddenlink.net/myaccount3Download the Altice One AppKeep up with your favorite showswherever you are when you downloadthe App at suddenlink.com/apps4Explore onlineDiscover how to get the most out ofyour services, troubleshoot issues,make payments, and more atsuddenlink.com/welcome

Getting StartedVisit suddenlink.net/myaccount to set upyour account, manage your usernamesand set up how you would like to receivecommunications. If you don’t have ausername, or can’t remember it or thepassword, you can create one orrecover forgotten information atsuddenlink.com/IDhelpWith your username you can: Watch TV wherever there’s internetwith the Altice One App Check your email and voicemail online Manage your account with theSuddenlink Support App Pay your bill online2Get Started Altice One

Learn About Your ServicesThe Altice One OS is an ever-evolving centralized platform that’s focused onsimplification through innovation. Discover how to get the most out of your newconnectivity and entertainment experience at suddenlink.com/welcome.Altice One AppWith the Altice One App, you can watch live TV, On Demand and Cloud DVRrecordings anywhere in your home with your mobile device.When you’re away from home,the TV to GO feature allowsyou to watch a variety ofnetworks, like ESPN, Disney,HBO and more, anywherethere’s Internet.Download it from theApple App Store, Google Play,Amazon App Store orsuddenlink.com/appsAltice One Get Started3

TVVoice RemoteWith voice commands and your Bluetooth-enabledremote you can:TV powerAltice One powerDisplays or exitsmain menu Search for a movie or show: “Find Star Trek”Displays options menu(where available) Tune to a channel: “Put on Travel Channel” Launch an app: “Open Netflix” Navigate to a menu: “Go to On Demand”In addition, sleek backlit keys help you navigatein the dark and aim your remote anywhere(up to 30 feet away) to control your Altice One,even when it’s in an entertainment center.To learn more about the voice remote visitsuddenlink.com/oneremoteYour remote may vary slightly from the one pictured.To learn more about your specific remote model visitsuddenlink.com/remote4TV Altice OneReturns to previousscreen or channelExits screens or apps, stopsplayback and returns to live TVSkips back 10 secondsSkips forward 30 secondsOpens Netflix appRecords programmingActivates voice controlsDisplays programminginformation

4K Ultra HDAltice One delivers a brilliant 4KUltra HD experience, so you canwatch movies and shows with 4x theresolution of standard HD.Main MenuThis is the starting point for yourexperience. To bring up the mainmenu, presson your remote anduse the left, right, up and downARROWS to navigate to and in eachof the menu options.To learn more about the main menuvisit suddenlink.com/onemenuHomeRecently startedand recordedprograms, what’strending onYouTube and moreGuideChannellineup andlistingsOn DemandLibrary ofTV shows,movies, kidsprogrammingand atch andmanageyour DVRrecordingsSearchSearchacross liveTV andOn Demandat the sametimeAppsAccesspopularin-TV appsSettingsAdjust parentalcontrols, payyour bill, watchhelpful tutorialsand moreAltice One TV5

TVSearchThere are two fast and easy waysto find the programming you’re lookingfor on live TV and On Demand.Using Your RemoteUse voice commands to searchby keyword as well as by phrase for: 6Movies or TV shows: “Watch Friends”Actors or directors: “Julia Roberts”Genre: “Find kids movies”Sports teams: “Green Bay Packers”TV Altice OneHOW TOPress and holdand speaknaturally, just as you wouldto another person. Releasewhen you have finishedthe command.

Using The On-Screen KeyboardAnother way to find what you’relooking for is by using the on-screenkeyboard. Presson yourremote and select Search fromthe main menu.Simply type in a keyword and yoursearch results will appear.Find out more about search atsuddenlink.com/onesearchAlticeOneOne TVTVAltice79

TVHomeThis is where you’ll find recentlystarted and recorded programs,live and upcoming games, favoriteOn Demand programming, what’strending on YouTube, quick tips andtutorials and more.Learn more atsuddenlink.com/onehome8TV Altice One

GuideThe guide includes all channels andprogramming airing 12 days out. Itssimple look and feel makes it easyfor you to find and tune to a channel,view more information about aprogram and schedule recordings.Quick GuideCheck out what’s on without leavingyour program. Press the rightARROW twice on your remote whilewatching live TV, and a smallerversion of the guide will appear onthe left-hand side of your screen.You’ll see what’s currently on. Tosee what’s on next, press the rightARROW a third time.Altice One TV9

TVDVROn DemandCloud DVR lets you record up to15 shows at the same time whilewatching anything you want.You can even start watching inone room and finish in another.Plus, with the Altice One App youcan watch your DVR recordingsanytime, anywhere.Enjoy instant access to thousandsof hit movies, the latest episodes ofyour favorite TV shows, and tons ofentertainment for the kids.Learn how to record, watch andmanage your recordings and moreat suddenlink.com/onedvrApps10TV Altice OneLearn more atsuddenlink.com/onedemandDiscover a world of new contentwith popular streaming apps likeNetflix, YouTube and Pandora righton your TV. Check back often to seewhat’s new.An additional monthly fee applies to DVR service.

SportsNavigate through each sport to findgames on now, upcoming games,sports-themed shows, highlights onYouTube and more.Find out how to add your favoriteteams at suddenlink.com/onesportsSettingsSet and manage parental controls,enable closed captioning, look upyour in-home WiFi network name,and more. You’ll also find quicktips and tutorials to learn about thefeatures of your service and howthey work.To find out more, including howto set up parental controls, go tosuddenlink.com/onesettingsAltice One TV11

InternetWith blazing-fast speeds, you’llalways have access to theentertainment and information youneed. Plus, depending on yourlevel of service, get up to 10 emailaddresses with up to 2.25 GB ofshared storage space.HOW TODon’t remember yourin-home WiFi network nameor password? It’s easy tofind them.Visit suddenlink.com/routerand sign in with yourusername and password,or on your TV go toSettings Internet WiFi.12Internet Altice One

WiFi@HomeYour Internet service comes with a fast in-home WiFi network. You can bingeon your favorite shows, stream tons of movies, video chat with your friends andmore with ease on all your devices in your home.Connect your devices to your network1. On your WiFi-enabled device, turn on WiFi.2. Choose your in-home WiFi network name from the list of available networks.3. When prompted, enter you WiFi password to connect.To manage your in-home WiFi network, learn how to stay safe online and morevisit suddenlink.com/oneinternetAltice One Internet13

PhoneSuddenlink Home Phone service keeps you in touch with friends and lovedones across town, across the country or across the globe—all with amazing callclarity. The service includes unlimited local and long distance calling anytime,to anywhere in the United States, Guam, Puerto Rico and the U.S. Virgin Islandsall for one low, flat monthly rate.Calling FeaturesEnjoy over 10 easy-to-use calling features at no extra cost like voicemail, callforwarding, caller ID, anonymous call rejection, and caller ID on the TV. Plus,you have enhanced 911 service which makes it easier to pinpoint your location.VoicemailWhether you’re at work, on vacation or just running errands, there are threeways to listen to your messages: From home:dial *99 Away from home:dial your phone numberand press (*) when yourgreeting begins14Phone Altice One Online:go to suddenlink.net/myaccountand sign in with your usernameand password

International CallingStay connected to family and friendsaround the world with our lowinternational calling rates. There isno need for calling card codes —simply pick up the phone andsay hello.To learn how to set up your voicemail,manage calling features and more,visit suddenlink.com/onephoneAltice One Phone15

Help & SupportTVInternet & PhoneIf you’re having trouble withyour remote, check out tips atsuddenlink.com/remoteIf you’re not getting a dial tone oryou can’t connect to the Internet,make sure that your Altice One isplugged in and powered on. Then,make sure all of your connectionsare secure.If you’re not getting a picture oryou see a blue or black screen,check that your TV and Altice Oneare plugged in and powered on.Then, make sure all of yourconnections are secure.If you’re still having issues, restartyour TV service, by pressing andholdingon your remote for10 seconds.Note:Do not unplug the power cord from the backof your Altice One as this will restart all yourservices.16Help & Support Altice OneIf this doesn’t solve the issue, restartyour Internet and phone service bypressing and holdingon the frontpanel of the box for 10 seconds.Note:Do not unplug the power cord from the backof your Altice One as this will restart all yourservices.Access Your Account On The GoDownload the Suddenlink Support Appon your mobile device to pay your bill,manage appointments, troubleshoot yourservice and more.We know that your time is valuable.That’s why we have plenty of waysto make getting help easier. help.suddenlink.com Suddenlink Support App On your TV: Settings Help suddenlink.com/contact-us/live-chat @SuddenlinkHelp youtube.com/suddenlinkTo stay plugged in to the latest,like us on Facebook.

Restrictions apply. Service not available in all areas. All rights reserved. All trademarks and service marks are the property of their respective owners. Suddenlink is a registered trademark ofSuddenlink Communications. 2019 Suddenlink Communications. Version 3.0 COL0519AO

All it takes is One to start connecting to everything you love. We've created this guide to help you get to know this . all-in-one connected experience. Each section is color-coded to ensure you find just what you need quickly and easily. Discover all that you can do with Altice One. 2. Username. 3. Your Services. 3. Altice One App. Getting .

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