Aquaforest Searchlight Troubleshooting Guide
Aquaforest SearchlightTroubleshooting GuideVersion 1.31October 2018 Aquaforest Limited 2001-2018Web: www.aquaforest.comE-mail: support@aquaforest.com
Contents1INTRODUCTION. 11.12INSTALLATION . 1POST INSTALLATION. 12.12.22.32.4SHAREPOINT URL FORMAT . 1RUNNING THE DIAGNOSTIC TOOL . 2LONG PATH SUPPORT . 3EMPTY DROP DOWN LISTS . 4Aquaforest Searchlight 1.31 Troubleshooting GuidePage i
1 IntroductionThis brief guide is intended to summarize the most common configuration issues that can affect theoperation of Aquaforest Searchlight version 1.x. The Release Notes has more information on morespecific errors. You can also check Searchlight blogs for even more information.1.1 InstallationThe installation process is relatively straight forward by following the steps on the GUI. The installationshould be carried out whilst being logged on as a System Administrator. In cases where the logged-onuser does not have full admin privileges some components will fail to install.A recommend approach is to run the Aquaforest searchlight.msi through the command prompt. Youwill need to open an instance of command prompt with the ‘Run as Administrator’ option.2 Post Installation2.1 SharePoint URL formatBelow is an example of how to set the SharePoint URL format when setting up a document library inSearchlight.Sharepoint 2010: Actual AllItems.aspx Supported URL format in harePoint 2013: Actual URL:https://SharePoint2013/site/Library/ sx Supported URL format in libraryAquaforest Searchlight 1.31 Troubleshooting GuidePage 1
2.2 Running the Diagnostic ToolOnce installed you can run the ‘Diagnostic Tool’ which can be accessed from the ‘Help & Support’tab on the main screen.This will initiate the diagnostic wizard which will run various checks to determine if your system meets allthe requirements needed to run Searchlight. If you notice any failures during the run contact thesupport team.Aquaforest Searchlight 1.31 Troubleshooting GuidePage 2
2.3Long Path SupportWhen enumerating documents to process, Searchlight can come across documents that exceed the filepath length enforced by windows. These files are skipped and not processed.Starting from Windows 10 and Windows Server 2016, there is now support for long paths. However, longpaths support is not enabled by default. You need enable the following policy to take advantage of thisnew feature.Open Global Policy Editor (Start Run gpedit.msc) and enable “Enable Win32 long paths”.Restart the Searchlight service after making changes to this policy.Aquaforest Searchlight 1.31 Troubleshooting GuidePage 3
2.4 Empty drop down listsThis is a symptom seen on Windows Server 2008 and Windows Server 2012. If you experience thedropdown lists being empty within Aquaforest Searchlight and are using one of the above operatingsystem, then you will need to enable the “Application Server” Role. The following screenshots illustratehow to enable the “Application Server” Role:Aquaforest Searchlight 1.31 Troubleshooting GuidePage 4
Aquaforest Searchlight 1.31 Troubleshooting GuidePage 5
Aquaforest Searchlight 1.31 Troubleshooting GuidePage 6
Aquaforest Searchlight 1.31 Troubleshooting Guide Page 4 2.4 Empty drop down lists This is a symptom seen on Windows Server 2008 and Windows Server 2012. If you experience the dropdown lists being empty within Aquaforest Searchlight and are using one of the above operating system, then you will need to enable the "Application Server" Role.
The RCL-75 searchlight system contains an intense light beam that produces 180,000 peak candlepower by combining two 55W halogen lamps with unique optical quality, parabolic reflectors. All functions of the searchlight can be electrically operated by remote control from the pilot area of the vessel using the remote control Point Pad and
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