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HUHUMANITARIAN HEALTH ETHICSANALYSIS TOOLVeronique FRASER, Matthew R. HUNT,Lisa SCHWARTZ and Sonya DE LAATHHEAT HandbookJuly 2014http://www.humanitarianhealthethics.net

For more information or to provide feedback on this tool, please write tohumethnet@gmail.com.Funding for this project was provided by the Canadian Institutes of Health Research(CIHR).Graphic design was supported by the Centre for Interdisciplinary Research inRehabilitation of Greater Montreal (CRIR).Acknowledgements:The authors are grateful for the input and assistance of Nancy Johnson, RenaudBoulanger, Cathy Tansey, Anne Hudon, for the graphic design by Paule Samson,and for the research participants who contributed to evaluating the HHEAT.Cover photo:Lynda Redwood-CampbellPlease cite as:Fraser V, Hunt MR, Schwartz L, and de Laat S. (2014). Humanitarian Health EthicsAnalysis Tool: HHEAT Handbook. ISBN: 978-0-9938354-0-7. Accessed (date)from www.humanitarianhealthethics.net. Copyright 2014ISBN: 978-0-9938354-0-7 (printed version)ISBN: 978-0-9938354-1-4 (electronic version) Printed in Canada

3HHEAT HandbookTABLE OF CONTENTS5EXECUTIVE SUMMARYINTRODUCTION1. Supporting Ethical Practice in Humanitarian Healthcare2. The Moral Context of Humanitarian Aid3. How to use the Tool, Worksheet and Handbooka) What are the components of the HHEAT?b) How is the HHEAT used?c) When should the HHEAT be used?d) Who should use the HHEAT?HHEAT: AN OVERVIEW1. Identify/Clarify the Ethical Issuea) Is it really an ethical issue?b) What is at stake and for whom?c) How is the issue perceived from different perspectives?d) What practical concerns need to be identified?2. Gather Informationa) Resource Allocation and Clinical Featuresb) Participation, Perspectives and Powerc) Community, Projects and Policies3. Review the Ethical Issue4. Explore Ethics Resourcesa) Professional Moral Norms and Guidelines for HealthcarePracticeb) Human Rights and International Lawc) Ethical Theoryd) Ethics expanded: Local Values, Principles and Customs5. Evaluate and Select the Best Option6. Follow-upCONCLUSIONREFERENCESHHEAT CardsHHEAT cs.net

5HHEAT HandbookEXECUTIVE SUMMARYThe HHEAT is an ethical analysis tool designed to help humanitarianhealthcare workers make ethical decisions. It consists of 3 components:(1) a summary card highlighting key questions, (2) a handbook providingan overview of the tool, and (3) a worksheet for recording the decisionmaking process. The tool was inspired by research examining ethicalchallenges and moral distress experienced by humanitarian workers.The HHEAT has been tested and validated by humanitarian workersand experts from the fields of humanitarian medicine and nursing, aswell as applied ethics.OBJECTIVESBy providing a step-by-step approach to complex ethical decisionmaking, the HHEAT ensures that the process is more comprehensiveand transparent. It helps structure and support individual as well as groupdeliberation by promoting rational discussion and moral justification.The tool can be used in pre-departure training to work through commoncases and scenarios, in the field when ethical issues arise, or indebriefing sessions after particularly difficult decisions. Ultimately, thetool supports and promotes moral justification of difficult decisions, acritical consideration for humanitarianism in the 21st century.HHEAT: AN OVERVIEWThe HHEAT consists of a 6-step process summarized below. A moredetailed account can be found in the handbook.1. Identify/Clarify the Ethical IssueDetermine whether an ethical issue exists and summarize it clearlyand concisely. This summary should highlight pertinent features of thesituation as well as principles and moral values in an objective manner.2. Gather InformationCollect data and consider 3 sources of information that are especiallyrelevant in humanitarian aid contexts:a) Resource Allocation and Clinical FeaturesIn all healthcare contexts, ethical decisions relating to the careof individual patients require a comprehensive understandingof relevant clinical features. This analysis should include datagathering on diagnosis, prognosis, treatment options andpatient and family preferences on goals of care. In humanitariancontexts, data gathering might extend to considerations ofpublic health concerns and the allocation of scarce resources.Determining what resources are available, and how resourcesought to be allocated merits considerable attention and maydemand critical thinking and a creative approach.http://www.humanitarianhealthethics.net

6HHEAT Handbookb) Participation, Perspectives and PowerHumanitarian healthcare aid occurs in contexts where socioeconomic inequalities, colonial histories and violence andoppression may operate on a variety of different levels.This step of analysis involves consideration of how multipleperspectives are integrated into the decision-making process.This includes considering the position, relationships andparticipation of various stakeholders.c) Community, Projects and PoliciesIn humanitarian contexts it is important to question howcultural frameworks and personal and collective historiesaffect how the issue is understood. Analysis could also includeexploration of the impact of staff turnover, organizationalculture, clarity of program and organizational objectives, andstructures of accountability and responsibility.3. Review the Ethical IssueAssess all the information that has been gathered, identify importantknowledge gaps as well as obstacles or impediments that may hinderor make potential courses of action difficult or impossible. If necessary,reformulate or re-articulate the ethical issue in light of these emergingconsiderations.4. Explore Ethics ResourcesA variety of ethical resources are available to help support ethicaldecision making in humanitarian contexts. This step of analysispromotes consideration of ethical arguments in greater detail andfacilitates more robust ethical justification. Ethical resources include:(a) professional moral norms and guidelines for healthcare practice;(b) human rights and international law; (c) ethical theory; and (d) localnorms, values and customs.5. Evaluate and Select the Best OptionGenerate as many options as possible to respond to the ethical issueand identify the positive and negative consequences that may resultfrom each course of action. The values, principles and moral argumentsjustifying each course of action should be analyzed and compared. Inlight of this analysis, options should be weighed, and the ‘best’ option,or cluster of options, selected. An implementation plan should et

7HHEAT Handbook6. Follow-upFollow-up on the decision taken so that ethical choices can be evaluatedin light of outcomes. It is important to ascertain whether the anticipatedoutcome occurred, whether it was satisfactory, and whether or not adebriefing might be helpful. Reflecting on the decision-making processmay prompt proactive approaches to avoid similar ethical issues in thefuture, or may be helpful in informing future approaches.CONCLUSIONThe HHEAT is intended to facilitate discussion and deliberation so thatteams can implement decisions for which ethically important featureshave been considered and values and consequences have beenweighed. Using the tool can also help individuals and teams structuretheir reflection and deliberation. This process should promote wellconsidered and ethically defensible responses to particular situationsof ethical uncertainty in humanitarian healthcare.http://www.humanitarianhealthethics.net

9HHEAT HandbookINTRODUCTION1. Supporting Ethical Practice in Humanitarian HealthcareHumanitarian healthcare workersare trusted to provide support and1.assistance to vulnerable groups n:and populations. This relationship2.means that humanitarians have 3.ReviewtheEthicalIssue:3.a responsibility towards those 4.ExploreEthicsResources:to whom they provide care and 5.EvaluateandSelecttheBestOp(on:4.assistance, and an obligation to 6.Follow- ‐up:5.consider how and why they make6.choices. The Humanitarian HealthEthics Analysis Tool (HHEAT) was Full-scale version of the HHEAT cardsis available on page 33.designed to provide humanitarianworkers with a readily accessible, action-oriented resource to helpguide ethical decision-making. The HHEAT was inspired by stories toldby humanitarian healthcare workers about the ethical challenges theyhad experienced in the field.1,2 The tool responds to some of the keythemes emerging from these narratives and draws attention to ethicalfeatures of humanitarian aid outthisissueandenableustomakeawell- atheringexist?Consider:a) ResourceAlloca@onandClinicalFeaturesb) Par@cipa@on,Perspec@vesandPowerc) lthethics.net/The HHEAT is intended to promote: a systematic, step by step, approach to complex ethical decisionmakinga more comprehensive decision-making processgroup deliberation which is rational and less prone to emotionallycharged argumentsdebriefing sessions after particularly difficult decisionsdocumentation of the process and rationales for difficult decisionsThe aim of ethical deliberation is not necessarily to claim that thereis one “right” answer to many vexing ethical issues, but to enrichdiscussion of what makes something right or wrong by consideringmultiple perspectives and justifying why you (and/or your team) decideto take one course of action over another. Moral justification is animportant part of assuming moral responsibility and accountability, bothof which are essential to humanitarianism. The HHEAT, combined witha variety of other approaches, such as: international and human rightslaw, professional moral norms, humanitarian policy guidelines, andethical theory, amongst others, can help foster a more comprehensiveand systematic approach to ethical analysis and help lthethics.net

10HHEAT Handbook2. The Moral Context of Humanitarian AidOver the past few decades there has been increasing discussion of theethics of humanitarian healthcare aid. Some of the more common topicsexamined have included whether aid results in unintended harms,3 theroles the fundamental humanitarian principles should play in guiding reliefwork,4 the nature of relationships between militaries and humanitarianorganizations,5 best strategies for accountability of humanitarianactors,6 and resource allocation within organizations,7 amongst others.This broad level of discussion has led to reflection and debate amongmembers of the humanitarian community, and by academics and othercommentators, regarding the identity and value of humanitarianism.8It has also prompted a number of international initiatives intended toimprove standards of best practice, promote evaluation of outcomes,and increase accountability of aid organizations.9,10The ethical issues faced by humanitarian healthcare workers havealso received attention.11-14 In one study, interviews with humanitarianworkers identified four key sources of ethical challenges: resourceallocation and scarcity; inequalities associated with historical, social,political and commercial structures; aid agency policies and agendas;and norms around health professional roles and interactions.10 Whilemany ethical issues encountered in the field are resolved on a dailybasis, others present challenges that can lead to moral distress anduncertainty which sometimes lingers long after the situation has ended.15Four sources of ethical challengesResourcescarcity‘’.going as a doctor you know people expect youto look in their throats and listen to their chests butif you don’t have medicines to treat whatever youfind, it puts you in an awkward situation right?’’Historical,political, socialand commercialstructures‘’.to be living in a nice house in a gatedcommunity in rural Africa where you step outsidethe door and there are people living in huts. Andevery morning the nice white vehicle would comeand pick us up and bring us to the district hospital.’’Aid agencypolicies andagendas‘’.from the point of view. of the mother who’s gota sick child. this guy marching in with an armloadof drugs and a clipboard to just treat some patientsand then walk and leave these other patients wasinexcusable.’’Professionalnorms‘’.if a woman is in obstructed labour and there isnobody else to help, I’ll do a casearean section butyou know, I prefer not to because I’m not anobstetrician and I’m not very comfortable doing it.’’http://www.humanitarianhealthethics.net

11HHEAT Handbook3. How to use the Tool, Worksheet and Handbooka) What are the components of the HHEAT?WHAT? Summary card highlighting key questions for considerationof ethical issues. Handbook providing a detailed overview of the HHEAT,including explanations of the decision-making process. Worksheet outlining key elements of the decision-makingprocesses and providing space for recording thedeliberative process.b) How is the HHEAT used?To use the HHEAT effectively you may want to spend more time oncertain steps, skip over subsections or questions which are notrelevant to a particular case (though the six major sections should becompleted), revisit questions as new information becomes availableand approach the overall analysis in a manner which is flexible andadaptable. The HHEAT is not intended to be used like a recipe or achecklist. Increased familiarity with humanitarian ethics, and otherethics resources (described on page 19), will enhance the usefulnessof the HHEAT.Not as a recipe or a checklist.Spend time on most relevant steps. Revisit questions asinformation becomes available or situation changes. Document decision and rationale. In combination with other approaches to address ethicalissues. HOW? c) When should the HHEAT be used?The HHEAT is useful for group decision making, especially when thereis the potential for conflict between team members, or when peopleare emotionally invested in an issue and feelings are running high. TheHHEAT can also be used in debriefing sessions; review of cases can behelpful when moral issues reoccur or when the outcome of a process ordecision was unsatisfactory. Going through this process in a structuredand comprehensive manner may help address feelings of guilt oruncertainty arising from difficult ethical decisions. The HHEAT mayalso prove useful in times of crisis, or when decisions have potentiallygrave consequences and the discussion might benefit from a moresystematic, comprehensive and structured approach.http://www.humanitarianhealthethics.net

12HHEAT Handbook WHEN? Analysis of ethical issues.Team based decisions.Pre-departure training courses.Retrospective debriefing sessions.Opening or closing projects.Decisions with significant consequences.Recurrent ethical issues or when outcomes provedunsatisfactory.Decisions that are emotionally charged.Contexts of frequent staff turnover.The best time for ethical thinking might not be in the heat of themoment, but in an atmosphere of relative calm. Moreover, in acute andemergent scenarios, there may simply not be enough time to use theHHEAT. Thinking about the ethical issues you are likely to encounter inadvance, such as during pre-departure training, or before beginning aparticular project, means that you are not starting at zero when you findyourself confronted with an ethical issue in the field. For further reading,including case studies, on commonly encountered ethical issues inhumanitarian aid, see: http://www.humanitarianhealthethics.net. Anticipate and consider the types of ethical issuesyou might encounter before you enter the field Revisit decisions after they have been made: Was the right outcome achieved?How should similar situations be handled in the future?PHOTO: JOHN PRINGLEThe middle of an acute crisismight not be the ideal time forthoughtful ethical discussion and reflectiond) Who should use the HHEAT?The HHEAT was designed to help guide ethical deliberation by a rangeof people.Field workersParticipants in pre-departure training Students Policy makers Organizational leaders WHO? http://www.humanitarianhealthethics.net

13HHEAT HandbookHHEAT: AN OVERVIEW1. Identifying/Clarify the Ethical IssueThe first step of the HHEATrequires briefly summarizing theelements of the situation that1.Iden(fy/ClarifytheEthicalIssue:1.present an ethical issue. It may2.GatherInforma(on:2.be helpful to proceed as though3.ReviewtheEthicalIssue:you are explaining the case to3.4.ExploreEthicsResources:someone who is unfamiliar with4.5.EvaluateandSelecttheBestOp(on:it. This summary should highlight5.6.Follow- ‐up:pertinent features of the situation6.and associated values in anobjective manner. Sometimesit may be helpful to formulate an ethical issue in terms of a “versus”statement: for instance, impartiality versus access; or respectinglocal values versus avoiding harm. Because ethical issues often arisewhen there is disagreement between people, it is equally important toconsider how the ethical issue has the potential to impact and implicatedifferent actors (more on this in step 2 sissueandenableustomakeawell- atheringexist?Consider:a) ResourceAlloca@onandClinicalFeaturesb) Par@cipa@on,Perspec@vesandPowerc) lthethics.net/a) Is it really an ethical issue?Identify theethical issueb) What is at stake and for whom?c) How is the issue perceived from differentperspectives?d) What practical concerns need to be identified?a) Is it really an ethical issue?Ethical issues arise when the ethically defensible response is unclearor contested, when the ethical response is clear but cannot be enacted,or when what seems to be the “right thing to do” also appears wrongin some important way. Serious ethical issues are sometimes calledethical dilemmas; referring to instances where you are confronted bya choice in which each course of action is wrong in some importantway. In a true ethical dilemma, each potential course of action willviolate an important moral principle. Sometimes, decision making inthese cases may be challenging, and even distressing. However, thedifficulty of resolving ethical dilemmas is not a reason to give up tryingto understand the right thing to do.16 As troubling as these decisionsmight be, they also present an opportunity to contemplate the bestthing to do under the net

14HHEAT HandbookQuestions to consider in determiningwhether an ethical issue is present Could this decision or situation be damaging to someone or to some group? Does this decision involve a choice between two “goods” or between two“bads”? Is the right decision apparent, but cannot be implemented due to features ofthe situation? Is this issue more than about what is legal, efficient or acceptable? If so,how?b) What is at stake and for whom?Often, ethical issues arise when it is difficult to prioritize, or accommodateand reconcile, between different principles, values, and/or moral beliefs.Ethical issues may also arise when principles and values conflict withone another.You might experience: Tension between commitments/values/dutiesConflict between your values/approaches and those of othersBackground conditions which impinge on your valuesFeeling unable to act on your commitments/values/dutiesUncertainty about which values are more relevantDifficulty prioritizing between values, or determining how allrelevant values can be accomodatedQuestions to help determine the scope of the ethical issue What ethical values, principles or norms are relevant to the issue? Are they in tension? Who will be affected by the outcomes of the decision and in what ways? Whofor the better and who for the worse? Amongst those affected, will vulnerable or marginalized groups or individualsbe burdened by the decision? How can burdens be diminished?c) How is the issue perceived from different perspectives?An ethical issue is often perceived differently by those involved. Ethicsis composed of various moral theories and values which may differ fromone society to the next and often varies even within a given society orgroup. In addition, people of the same cultural background and withthe same worldview, might perceive a problem differently dependingon their proximity and involvement in the situation. It is realistic toexpect that ethics will be something about which reasonable peoplemight disagree.17 Considering how the issue might be understood fromdifferent perspectives, as well as the possibility of divergent goals, ishttp://www.humanitarianhealthethics.net

15HHEAT Handbookessential. Depending on the nature of the issue, this step can includeconsidering perspectives of local communities, patients/families andcolleagues, as well as other organizations or stakeholders.Questions to consider in order toevaluate multiple ethical perspectives Are there different views on the issue and/or different goals for resolving it? How is the issue experienced/understood by different stakeholders?d) In summarizing the ethical issue, consider what practicalconcerns need to be identified: When must a decision be made? Who is responsible for making a decision? What has been done so far to address this issue?2. Gather thisissueandenableustomakeawell- atheringexist?Consider:a) ResourceAlloca@onandClinicalFeaturesb) Par@cipa@on,Perspec@vesandPowerc) rthecircumstances?6.Follow- ereconciled?The second step of the HHEAThighlights three specific datagathering categories:a) Resource Allocation and ClinicalFeatures,b) Participation, Perspectives andPower, andc) Community, Projects portdothoseinvolvedneed?These categories reflect variousdomains of information that are especially relevant when deliberatingon ethical issues in humanitarian healthcare p://www.humanitarianhealthethics.net/a) Resource Allocation and Clinical FeaturesIf the ethical issue relates to the care of a specific patient, the relevantclinical features of the case should be explored. It is important toResource Allocation and Clinical Features Are human/material resources in short supply?How have resources been allocated?What is the rationale for this approach?What limits and opportunities exist for increasing access toresources?What are the relevant clinical features(diagnosis, treatment options, prognosis)?What are patient/family preferences/goals/expectations?How do the needs of specific patients relate to the needs ofthe broader community?http://www.humanitarianhealthethics.net

16HHEAT Handbookconsider the diagnosis, all possible treatment options, and the risks,benefits and prognosis associated with each treatment option. Patientand family perceptions and values surrounding goals of care must beestablished. Instances in which duties to the individual patient conflictwith larger public health goals deserve special consideration (forexamples of how to approach instances where duty to an individualpatient may conflict with other obligations, see: Schwartz et al., 2012;18Physicians for Human Rights, 2003.19)The fair distribution of scarce resource is an important and frequentlyencountered issue in humanitarian healthcare, where the severity andmagnitude of need may be coupled with inadequate or insufficientresources. In one qualitative study, a humanitarian worker described howthe team’s only oxygen machine generated “100 ethical discussions”.20Analogous situations are commonplace. Determining what resourcesare available, how resources ought to be allocated, and how resourcelimitations should be approached in the short and long term meritsconsiderable attention and may demand critical thinking and a creativeapproach.b) Participation, Perspectives and PowerHumanitarian healthcare aid occurs in contexts where socio-economicinequalities, exploitive commercial industries, colonial histories, andviolence between social groups or between nations operate on avariety of levels.1,8 Humanitarian workers often report feeling moraldistress and ethical tension when confronted with situations arisingParticipation, Perspectives and Power Have we involved all who should be involved?What is the impact of the professional, social and moralnorms of our home countries on how we understand theissue?What impact do personal biases, goals and values have onour understanding of the situation and how do these relate tothose of the community and others involved?How does our response relate to our motivation and purposefor our work in the community?Are people being treated unequally? Is the rationale for doingso sound?Are there opportunities to promote (individual or collective)decision making and contribute to the development of localcapacity?How are asymmetries of power relevant?http://www.humanitarianhealthethics.net

17HHEAT Handbookin these challenging contexts. For instance, healthcare workers havereported feeling distress when confronted by gender inequality;1 andunfair differences in the treatment of national and expatriate staff withregards to the division of labour, remuneration and security.1,21 Beingattentive to the perspectives of different stakeholders as well as thedegree to which these perspectives are included in decision making isimportant. In addition, attention to power dynamics related to the issuemay help generate a clearer understanding of features underpinning anethical decision, which might otherwise remain hidden.To promote inclusion of these perspectives, all relevant stakeholdersshould be invited to participate in ethical deliberations. At the veryleast, rationales for who is included in discussion should be carefullyconsidered and justified. In addition, there may be colleagues withinthe organization, perhaps in a neighbouring project or at headquarters,who can provide insight into the issue. When considering seekingoutside input, considerations related to confidentiality should becarefully evaluated. In addition, it is pertinent to question how culturalframeworks and personal and collective histories affect how an issueis understood.c) Community, Projects and PoliciesOrgani

A variety of ethical resources are available to help support ethical decision making in humanitarian contexts. This step of analysis promotes consideration of ethical arguments in greater detail and facilitates more robust ethical justification. Ethical resources include: (a) professional moral norms and guidelines for healthcare practice;

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