FedRooms Online Booking Tool FAQs 2018

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FedRooms.com Online Booking Tool FAQWhy do I need to create an account to use FedRooms.com?FedRooms.com’s online booking tool requires users to create a basic account to shopand book FedRooms hotel properties in order to meet government security regulations.The tool allows users to cancel and modify reservations without calling the propertiesdirectly. The user has control over the amount of profile information stored. The onlyrequired information is a username, password and email address.Is my profile information secure?Yes. FedRooms.com and its online hotel booking tool are security accredited by theU.S. General Services Administration.Why is my information lost when I hit the “Back” button in my internet browser?Information entered/not saved will be lost when using your Internet browser’s “Back”button. The FedRooms.com booking tool does not recognize this command. You shouldALWAYS use the “Back” button within the booking tool itself. To ensure optimalperformance, do not use any of your Internet browser’s navigation tools to navigatethrough the FedRooms.com booking tool. All necessary navigation is accessible withinthe tool itself.The FedRooms.com Website isn’t displaying correctly.If you are receiving security notifications or the FedRooms.com website and/or bookingtool are not displaying properly, you may need to alter your Internet browser’s settings.If you are unable to edit the settings outlined below, they may be managed by yoursystem administrator. At that point, you will need to contact your system administrator. CW Government Travel, Inc.1

IE – Advance Internet Option Settings (version 9.0.8112.16421) CW Government Travel, Inc.2

Mozilla Firefox – Advance Internet Options Settings (version 11.0) CW Government Travel, Inc.3

Safari – Advance Internet Options Settings (version 5.1.5)When I modify my reservation’s check-in/out dates, the dates will not remainchanged.After changing your reservation’s dates, you must hit the “Search Again” button for thechanges to be accepted.Why is my “cancel reservation” button grayed out?You must first agree to the cancellations terms and conditions before being able tocancel a reservation. The “cancel reservation” button will be grayed out until youacknowledge the terms and conditions.How many times can I edit my reservation?You can edit your reservations as many times as necessary. The system will actuallycancel and rebook your reservation with each modification.How can I verify my frequent guest number from my profile sent with my hotelreservation?On the “Trip Review and Check-Out” screen, expand the “Traveler Information” sectionto ensure your frequent guest information was populated properly. This information willbe transmitted with your reservation to the booked property.How long do my cancelled trips or past trips remain in the “My Trips” section?Cancelled and past trips will remain within the “My Trips” section for 13 months. CW Government Travel, Inc.4

How do I book hotel reservations for leisure travel?Log in to the FedRooms.com booking tool. From the booking tool homepage, select the“Leisure” option in the drop-down menu. Please note that only federal employees areable to book leisure reservations. After booking leisure, you must navigate back to yourassigned site to continue booking official travel.Why do I have the option to enter air and car rental preferences/frequent guestinformation within my profile?The third-party provider powering the FedRooms.com online booking tool allows for thisinformation to be stored. However, because FedRooms.com is a hotel ONLY bookingsite, there is no benefit to storing this information within your profile. CW Government Travel, Inc.5

assigned site to continue booking official travel. Why do I have the option to enter air and car rental preferences/frequent guest information within my profile? The third-party provider powering the FedRooms.com online booking tool allows for this information to be stored. However, because FedRooms.com is a hotel ONLY booking

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