What About Post Booking Processes?
What about post booking processes?IATA Implementation Forum, 25 June 2020Björn BöhmeTimmo RolTramada SystemsGlobal Director Product and EngineeringCorporate Travel ManagementChief Technology Officer AU/NZ
End to end value chain - OverviewSuppliersBooking ToolPost BookingContent AggregatorMid/Back OfficeAccountingProduct and ServiceAttributes (including Price),AvailabilitySearch, Book andServiceSettlement (ARC/BSP)Credits (refunds etc)Debits (orders, service raries, Invoices,StatementsReportingCost Savings, OutstandingsProduct Segmentsair, accommodation, groundtransportDocumentationPre-Trip ApprovalItineraries, Invoices,StatementsDuty-of-carePassenger Location2.
Tools and Workflow used by TMCs - traditionalSuppliersBooking ToolPost BookingContent AggregatorMid/Back OfficeAccountingFiled faresProduct and ServiceAttributes (including Price),AvailabilityGDSsPNRsAgent DesktopsOnline Booking ToolsAIR, MIR, IURSettlement (ARC/BSP)Credits (refunds etc)Debits (orders, service fees,commissions)ReportingPassivesProduct Segmentsair, accommodation, groundtransport“non GDS”DocumentationItineraries, Invoices,Statements3.
Tools and Workflow used by TMCs - presentSuppliersFiled faresProduct and ServiceAttributes (including Price),AvailabilityPassivesPost BookingContent AggregatorMid/Back OfficeAccountingGDSsAgent DesktopsOnline Booking ToolsPNRsWeb services“non GDS”Online BookingToolsProduct Segmentsair, accommodation, groundtransportBooking ToolAgent DesktopsOffer/OrderOrdersWeb servicesSettlement (ARC/BSP)Credits (refunds etc)Debits (orders, service , Invoices,Statementsair (NDC),accommodation,ground transport4.
Data Flow and Data Entry PointsSuppliersBooking ToolPost BookingContent AggregatorMid/Back OfficeFiled faresAccountingProduct and ServiceDataFlowAttributes (including Price),AvailabilityProduct Segmentsair, accommodation, groundtransportDataEntryPointsPassivesGDSs“non GDS”Agent DesktopsOnline Booking ToolsOffer/Orderair (NDC),accommodation,ground transportOnline BookingToolsAgent DesktopsOrder (OrderViewRS)Accounting DataTypeCompany specific detailsnew or changecompany, department, cost centreSegment informationTraveller name PNRsAccounting DataWeb servicesOrdersAccounting DataWeb servicesUser defined reporting fieldsreason for travel, project codeSettlement (ARC/BSP)Credits (refunds etc)Debits (orders, service , Invoices,Statements Efficient post booking processesregardless of booking channeland content sourceAccountingDocumentationPolicy Exceptions and Corporate SavingsCost break-down5.
CTM TechnologyCTM Content FactoryFront EndApplicationsLightning OBTCTM Smart PortalLeisure OBTWholesaleLoyalty OBTConfiguration AlgorithmCTM ContentFactoryContent ServicesDirect APIsNDCGDSAggregatorsInternalLCCs, Expedia,Routehappy etcQF, SQ, LH, BA etcSabreAirline, hotel, car andother contentIn-House ContentManagement
CTM LightningNDC Booking flow.Flights with a campaign offer will appear with an indicator icon.QF QDPCampaignoffer
CTM LightningNDC Booking flow.Once the fare is selected, further campaign details are available along with FF earn.QF QDPCampaignofferQF FFEarnRetrievedvia QDPCampaignT&Cs link
CTM LightningNDC Booking flow.Campaign offer is available to view in booking summary pageCampaignconfirmation
CTM LightningNDC Booking flow.Mid Office Capture Both Booking Types with Source Designator and sendconsolidated customer ItineraryContent sourceindicatorCampaignconfirmation addedto customer itineraryremarks
Data Flow and Data Entry PointsSuppliersBooking ToolPost BookingContent AggregatorMid/Back OfficeFiled faresAccountingProduct and ServiceDataFlowAttributes (including Price),AvailabilityProduct Segmentsair, accommodation, groundtransportDataEntryPointsPassivesGDSs“non GDS”Agent DesktopsOnline Booking ToolsOffer/Orderair (NDC),accommodation,ground transportOnline BookingToolsAgent DesktopsOrder (OrderViewRS)Accounting DataTypeCompany specific detailsnew or changecompany, department, cost centreSegment informationTraveller name PNRsAccounting DataWeb servicesOrdersAccounting DataWeb servicesUser defined reporting fieldsreason for travel, project codeSettlement (ARC/BSP)Credits (refunds etc)Debits (orders, service , Invoices,Statements Efficient post booking processesregardless of booking channeland content sourceAccountingDocumentationPolicy Exceptions and Corporate SavingsCost break-down11.
Data Flow and Data Entry PointsTMCSuppliersLegacyGDSBooking ToolPost BookingContent AggregatorMid/Back OfficeFiled fares, AV, schedulesOffer/Order/ServicingPNRsPNR data Accounting dataNDC PassthroughOffer/OrderOffer/Order/ServicingPNRsPNR data Accounting dataNDC DirectconnectOffer/OrderPassives“non GDS”OrdersNDC DirectservicingOrderViewRS Accounting dataServicingManual servicingOrdersPNR OderView AccountingKey:EDIFACTNDCMBOGDSOTHER?12.
Key Design Principles Consistent data flow for new and changed orders Data Entry at the logical step in the process A post booking tool connects to booking tools (not suppliers’ distribution platforms)Booking vs accounting dataConsistent post booking automation Independent of content source or booking tool and method13.
XML schemas for Post Booking ProcessingDirect Air (NDC)Meta Data OrderViewRS Accounting DataDirect accommodation and ground transportMeta Data BookingRS Accounting DataKey Meta Data ElementsExternal Booking ID Used to cross reference segments from various contentsources into a single booking in the Post Booking ToolRouting Relocs For the aggregator to declare the relocs/order id's that areexpected to be linked via the External Booking ID. Thisenables a Post Booking Tool to hold automation processinguntil all sources containing the EBN have been received14.
Blockers and SolutionsBlockers as outlined in “TMC NDC Adoption Blockers – a summary”BlockerPost Booking Solution1. Missing data from airlines for downline processesBooking Tool pushes OrderViewRS to Post Booking Tool fornew a amended orders. This always includes Original TicketNumber which is used for exchanges4. Inability to service an order when a TMC is supported bymultiple NDC API usersBy having the Booking Tool push OrderViewRS to the PostBooking Tool the “artificial” dependency is removed5. Existing queue capabilities and processes depending onpassives need to be rebuiltUse a Post Booking Tool with: “direct connect” capabilities for air (NDC), accommodationand ground transport, ie not relying on “passives” integration capabilities for duty-of-care solutions etc6. Lack of automated involuntary servicing processesimplemented by airlines Nice to have rather than “blocker” to distinguish betweenvoluntary and involuntary changes.Changes are handled by Booking Tool pushingOrderViewRSCan use a user defined field to record change reason forreporting and post booking automation and notification8. Refund processing is not streamlined across the value chain,preventing downstream automationProcess Automated Refunds in the Settlement file received fromARC/BSP (provided NDC orders are settled via ARC/BSP)9. Need for streamlined implementation processes when TMCrequests multiple changes to an Order on the same day(exchange/void) scenarioBooking Tool pushes OrderViewRS to Post Booking Tool foramended orders
Thank You!16.
1. Missing data from airlines for downline processes Booking Tool pushes OrderViewRS to Post Booking Tool for new a amended orders. This always includes Original Ticket Number which is used for exchanges 4. Inability to service an order when a TMC is supported by multiple NDC API users By having the Booking Tool push OrderViewRS to the Post
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view the booking. 2 4. Serko advises you the status of the booking and whether it is permissible to make changes. CLONE OR SHARE A BOOKING 5. Click on More Actions in the header to clone this booking or share it with another traveller. AMEND A BOOKING 6. Click on More Actions beside each option in the booking to add a hotel or car, or to amend .
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entering the booking portal 3. register / log in 3.1. registering as an agent 3.2. complete registration form 4. logging in 5. booking engine functions 6. booking history 6.1. export reservation history 6.2. exporting the file 7. creating a client reservation 8. rate options 8.1. rate & commission 8.2. booking with promo code 9.
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