Your Car insurance Policy
2 Thanks for choosing MORE THAN to insure your carQUICK GUIDEYOUR POLICYYOUR COVERThanks for choosing MORE THAN toinsure your carSMALL PRINTWords printed ingreen are clickable.If you’re readingthis on a screen,you can use these to movearound the document.You’re all set, thanks for choosing MORE THAN to insure your car,we think you made a great choice.Here’s some useful information to help you get started, including howto make a claim and further details on what is covered under yourpolicy. Please check your Schedule for details on the specific level ofcover you have chosen.Want to make things even easier?If you haven’t already, you can set up your account and manage yourpolicy online. You’ll be able to change your car, address or add a driver,all without admin fees.From all of us here at the MORE THAN team, we wish you atrouble-free year of driving.Optional cover you can add to your policyEligibility conditions apply.Guarantee hire car/Courtesy car upgradeAdd this additional cover if you need areplacement car if yours was written off or stolen.Or if you need a hire car while your car is beingrepaired at a non-recommended repairer.Protect your No Claim BonusExtended cover for driving abroadIf you have a claim your earnedNo Claim Bonus won’t be reduced ifyou choose to protect itYou only have the minimum cover required by lawin the country in which you are driving - so choosethis optional extra to extend your current coverLegal assistance planBreakdown coverProvides up to 100,000 legal expensesto assist with the recovery of any uninsured lossesas a result of a car accidentChoose from four levels of coverto suit your needsmorethan.com/car0330 100 0593
Contents 3QUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTContentsPlease note that NOT ALL of the sections listed below will apply to your policy. Those which do apply are listed on your Schedule.How to make a claim 4Your car insurance policy 5Policy definitions 7Section 1: Windscreen and windows 8Section 2: Damage to your car and its accessories 8Section 3: Fire and theft 8Exclusions which apply to sections 1, 2 and 3 9How we will settle a claim under sections 1, 2 and 3 10Section 4: Legal responsibility to third parties 11Section 5: No claim bonus 13Section 6: Guaranteed hire car 14Section 7: Personal accident 15Section 8: Emergency care 15Section 9: Wrong fuel 16Section 10: Satnavs, phones and entertainment systems 16Section 11: Personal belongings 17Section 12: Territorial limits and driving your car abroad 18Section 13: Legal assistance plan 19Section 14: Breakdown 24Section 15: Uninsured driver promise 30Conditions that apply to the whole policy 30Exclusions that apply to the whole policy 33How to make a complaint 34How we use your personal information 35morethan.com/car0330 100 0593
4 How to make a claimQUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTHow to make a claimStep 1: Before you get in touch Contact the Policeas soon as possibleif there’s been aninjury or if your car(or an item in it)has been stolen. If you’ve been involved inan accident, get the names,addresses, registrationnumbers and insurancedetails of anyone elseinvolved, includingany witnesses.Don’t admit you are to blame.Don’t offer to pay for any repairs.Don’t reply to any letters ordocuments received, just forwardto us immediately. If you have a camera, takephotos of the accident sceneand try to include: Positionof vehicles, road layout, anyobstructions and anythingyou think is relevant to thecause of the accident.If you don’t require immediateassistance, you can make a claim atany time on our website using ouronline claim tool.Step 2: Call us and have your policy details readyAccidentBroken glassBreakdownand wrong fuel assistance0800 300 2520800 731 31720330 102 3621Open 24/7Open 24/7Open 24/7Step 3: What happens next?We will deal with yourclaim as quickly aspossible, to get youback on the road.morethan.com/carWe will have anynecessary repairscarried out as soonas we can.We will let you knowif we need any moreinformation from you.0330 100 0593
Your car insurance policy 5QUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTYour car insurance policyYour policy sets out the contract between you and us, and inreturn for the premium we will cover you during the period ofinsurance under the terms set out in your policy. This policywording, together with your Schedule and Certificate of MotorInsurance, gives you the details of what your policy does anddoes not cover.Please pay special attention to those pages describing theconditions and exclusions which apply to your whole policy.It also contains information about our 24-hour helplines andhow to make a claim.Changes to information on your Certificateof Motor Insurance or ScheduleYour Schedule contains all of the information we need todetermine your eligibility for this policy and how much yourpremium should be - you must contact us if anything on yourSchedule changes.You must tell us immediately: if you change your car for another one if you sell or give your car to someone else if the registered keeper or owner of your car changes if there is a change in use of your car (for example, yourequire business use) if you need to add a driver.This information is required to ensure you have the correctpolicy cover.You must tell us within 30 days if any of the following detailschange: if you or any other driver develops a notifiable healthcondition or an existing condition worsens. A notifiablehealth condition is one which must be referred to the DVLA(please refer to the DVLA D100 leaflet or www.direct.gov.uk/motoring for a full list of notifiable conditions). Examplesof notifiable conditions are epilepsy or insulin controlleddiabetes if the registered keeper or owner of your car changes if the place where your car is usually kept changes if any modifications are made to your car if you or any other driver passes their UK driving test If you or any other driver receive a driving disqualificationYou must tell us before the next renewal date (or sooner ifmaking any other changes mentioned above), if any othercircumstances change, for example: you must tell us if you or any other driver has beenconvicted of any motoring offence including fixed penaltyoffences, or has any prosecutions outstanding if you or any other driver has been involved in anyaccidents, losses or thefts, regardless of whether a claimwas mademorethan.com/car if you or any other driver has been convicted of an offenceof fraud or dishonesty (e.g. shop lifting, credit card fraud,tax evasion) or have possible prosecutions outstanding(convictions considered to be spent under the Rehabilitationof Offenders Act 1974 don’t need to be disclosed) if you or any other driver has been refused car insurance orhad any insurance policy declared void or cancelled by aninsurer if the main driver of your car changes if the number of vehicles in your household changes. if you change name or genderThis is not a full list. Your Schedule contains all of theinformation we need to determine your eligibility for this policyand how much your premium should be. You must contact usif anything on your Schedule changes.We may re-assess your cover and premium as a result of anyimportant information you give us.If you don’t tell us anything which is relevant: your policy may not be valid your claim may be rejected or not fully paid, and we may cancel your policy.Please refer to Conditions C, F and N in “Conditions whichapply to the whole of this policy” for full terms and conditions.Why it’s important you provide correctinformationYour policy may be declared void and you will not be entitledto any benefits or help if you falsely represent or fail to fullyand accurately disclose, the answers to requested informationas part of your application for this insurance; or any furtherchanges you ask for under this policy.Where we identify fraud we reserve the right to void or cancelyour insurance with immediate effect and without providingyou with any notification or warning. Where we void orcancel the policy we will contact you at your last known validaddress, which could be either postal or e-mail. If the postaladdress used is known to be fraudulent we may not issue apostal communication.If you want to drive another carYour Certificate of Motor Insurance will show you if you arecovered for driving cars which don’t belong to you or yourpartner. This will provide third party cover only when drivinganother car within the British Isles. This limited cover can beuseful in an emergency – but if you drive someone else’s carregularly, you should be named on their policy. Please refer toSection 4B for full conditions and limitations of this cover.0330 100 0593
6 Your car insurance policyQUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTExcesses explainedAn ‘excess’ is the part of each claim that you’re expected to pay. This varies depending on the type of claim you’re making.For accidental damage, fire, and theft claims, there are both ‘voluntary’ and ‘compulsory’ excesses which you’ll have to paywhen you make a claim. We set the compulsory excess, and you choose the voluntary excess when you take out or renew thepolicy. The level you choose will affect the cost of your insurance. For windscreen claims, there is no voluntary excess.You can find the excesses that you will have to pay for each type of claim on your Schedule.Useful phone numbersClaims helpline outside UKCall (44) 330 102 4115Legal helplineCall 0800 413 431Dial the international exchange for the countryyou are dialling from first. Open 24 hours.Immediate and confidential access to a teamof legal consultants who will give you adviceand guidance on any motor related matter.Open 24 hours.Customer renewal lineCall 0330 102 3615Counselling helplineCall 01132 982632You can call us to renew your policy within21 days of your renewal date orvisit morethan.com ‘your account’.(Please quote code 33885) Access to a team ofcounsellors if you, or a member of your immediatefamily, needs someone to talk to after a motoraccident. Open 24 hours.morethan.com/car0330 100 0593
Policy definitions 7QUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTPolicy definitionsThe words defined below will have the same meaning wherever they are shown in your policy in bold print.AccessoriesAccessories are defined as: child safety seats; roof racks; roof boxes; cycle carriers; untethered charging cables suppliedas part of an electric or hybrid car; and dashboard cameras.This does not include trailers.Advanced Driver AssistanceSystems (ADAS)Electronic technology fitted to yourcar to assist the driver whilst driving orparking your car.British IslesThe British Isles are: Great Britain;the Republic of Ireland;Northern Ireland;the Isle of Man;the Channel Islands; andjourneys within or directly betweenany of these areas.Car Computer SystemAny computer, hardware, software,communications system, electronicdevice forming part of your car. Includingany data storage device, networkingequipment or back up facility. your Schedule; and your Certificate of Motor Insuranceentitled to drive your car and whohas your permission to drive it eitherphysically or via any Application.ScheduleExcessThe document which describes:The amounts shown on your Schedulewhich you must pay when you make aclaim which is covered by your policy.FamilyA parent, child, grandchild of either thepolicyholder or the policyholder’s partner.Guaranteed hire carAny car supplied to you under anagreement between us and one of ourguaranteed hire car suppliers.Key(s)A physical key, card or fob which wasprovided with your car that allows youto lock, gain access to, and enablesyour car to be started and driven.Market valueThe cost of replacing your car with a carof the same make, model, specification,mileage and age in a similar conditionas your car was immediately before theloss or damage you are claiming for.The market value may also depend onhow you leased or purchased your car.Modification you; any other driver; and any special details of your policysuch as excesses, policy limits orspecial terms and conditions.TerrorismTerrorism shall mean an act of any personacting on behalf of or in connection withany organisation which carries out activitiesdirected towards the overthrowing orinfluencing, by force or violence, of H.M.Government in the United Kingdom orany legitimate government whether or notlegally established.However this definition will only apply inrespect of cover provided in excess of theminimum Road Traffic Act requirementsor as required under local legislation.TrailerMeans a trailer, which is built to betowed by a car.We, us, ourRoyal & Sun Alliance Insurance Ltd andanyone we may appoint to act on ourbehalf.Any change to your car’s originalmanufacturer standard specificationincluding optional extras.You, yourThese include, but are not restricted tochanges to the appearance and/or theperformance of your car, and includechanges made to your car by previousowners. your Certificate of Motor Insurance;and your Schedule.Any unauthorised, malicious or criminalact or any threat or hoax involving access,processing, use of Data or operation of theCar Computer System of your car.No Claim BonusThe car:DataPeriod of insuranceAny electronically stored information, codeor any other information of any kind thatis recorded or transmitted in a form to beused, accessed, processed, transmitted, orstored by a Car Computer System.The length of time for which your policyruns as specified on your Schedule.Driver the record of information that youhave provided to us; this policy wording;Certificate of Motor InsuranceThe document which proves that youhave insurance with us in respect of thispolicy in line with road traffic laws.Cyber ActAnyone who is shown on yourCertificate of Motor Insurance as beingThe person named as the policyholder in:A discount from your premium in returnfor you not making a claim.PolicyYour policy is made up of:morethan.com/carYour car whose details have been reported toand accepted by us; whose registration number isshown in your Certificate of MotorInsurance and your Schedule; or any car loaned or hired to you underour recommended repairer service.Your partnerThe partner, husband or wife of thepolicyholder living at the same addressas the policyholder. This does notinclude business partners or associates.0330 100 0593
8 Section 1: Windscreen and windowsQUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTSection 1: Windscreen and windowsWHAT IS COVEREDWHAT IS NOT COVEREDWe cover loss of or damage to the windscreen and windowsof your car or any guaranteed hire car supplied by us.1. Any excess shown under ‘Windscreen or Window GlassReplacement Excess or Windscreen or Window GlassRepair Excess on your Schedule.Any scratching of the bodywork which is caused by the broken glass.Claims under this section will not affect your No Claim Bonus.2. Broken or damaged glass in a sun roof or roof panel.3. Any part of a repair or replacement which improves yourcar beyond its condition before the damage occurred.Section 2: Damage to your car and its accessoriesThis section only applies if it is listed on your Schedule.WHAT IS COVEREDWHAT IS NOT COVEREDA. Damage1. Any excess shown under ‘Accidental damage excess’ onyour Schedule for any damage to your car. This excess willnot apply to damage caused by fire, theft and attemptedtheft. Unless Section 15 - Uninsured driver promise is listedon your Schedule.We cover damage to: your car accessories and spare parts which are fitted into or ontoyour car or kept in your private garage.B. New car replacementIf your car is less than one year old and you are the firstregistered keeper, or second where the car was pre-registeredand the recorded mileage is less than 250 miles at the time ofpurchase, we may replace it with one of the same make andmodel if it has: been stolen and not found; or suffered damage covered by the policy and the repair costis more than 60% of its current new list price including VAT(where appropriate). If a replacement is not available we will pay themarket value.2. Any additional excess shown on your Schedule for youngor inexperienced drivers for any damage while your car isbeing driven by them or in their care. This excess will notapply when your car is in the care of: a garage or similar motor trade organisation for servicingor repair a hotel or restaurant for the purpose of parking.3. Where your engine is damaged due to wrong fuel, we willnot cover the resulting electrical or computer failures orbreakages, but will cover mechanical damage.4. N ew vehicle replacement where there isn’t an optionfor the ownership to pass to you under the terms andconditions of any finance agreement.Section 3: Fire and theftThis section only applies if it is listed on your Schedule.WHAT IS COVEREDWHAT IS NOT COVEREDA. Loss or damage1. Any excess shown under ‘Fire’ or ‘Theft excess’ on yourSchedule for any loss or damage to your car which iscaused by fire, theft or attempted theft. These excesses willnot apply if your car is in your locked private garage at thetime of the fire, theft or attempted theft.We cover loss or damage caused by fire, lightning, explosion,theft or attempted theft to: your car accessories and spare parts which are fitted into or ontoyour car or kept in your private garage.morethan.com/car0330 100 0593
Section 3 (Continued) 9QUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTSection 3 (Continued)WHAT IS COVEREDWHAT IS NOT COVEREDB. New car replacement2. Loss or damage to your car if: your car is unlocked or any entry point to your car (for example a window orsunroof) is left open or unlocked or your car’s removable roof or hood is not secured andlocked or your car has been left unattended with the engine runningor the keys to your car have been left in or on your car.If your car is less than one year old and you are the firstregistered keeper, or second where the car was pre-registeredand the recorded mileage is less than 250 miles at the time ofpurchase, we may replace it with one of the same make andmodel if it has: been stolen and not found; or suffered damage covered by the policy and the repair costis more than 60% of its current new list price including VAT(where appropriate). If a replacement is not available we will pay the marketvalue.3. Loss or damage to your car as a result of someoneacquiring it by fraud or trickery; for example, whilepretending to be a buyer.4. Loss or damage caused by theft or attempted theft if anysecurity device fitted to your car by the manufacturer is notoperational when your car is left unattended.5. New vehicle replacement where there isn’t an optionfor the ownership to pass to you under the terms andconditions of any finance agreement.Exclusions which apply to sections 1, 2 and 3WHAT IS NOT COVERED1. Loss or damage caused by wear and tear.2. Loss of value.3. Any part of a repair or replacement which improves your car beyond its condition before the loss or damage occurred.4. Damage caused by mechanical, electrical, electronic or computer breakdowns, breakages or failures.5. Loss of use or other loss such as travel costs or loss or earnings.6. Loss or damage to any trailer or vehicle, including contents which is being towed by your car.7. Damage resulting from your car being taken, without your permission, by: your partner your boyfriend or girlfriend your children (including step and foster children) domestic staff in your employment anyone who normally lives with you or a member of your Family.(this exception does not apply if the person driving is reported to the police for taking your car without your permission);8. Damage to tyres caused by punctures, cuts or bursts.9. Accidental damage to keys.10. Loss resulting from your car being repossessed and returned it to its rightful owner.11. We don’t cover any loss or damage (except for fire) as a result of a Cyber Act which results in: mechanical, electrical, electronic Car Computer System failures (including failure caused by malicious hacks, viruses,ransomware, or malware) loss, damage or corruption of Data caused by failure to install and/or accept over-the-air-updates (software update)to the Car Computer System recommended by your car’s manufacturer loss, damage or corruption to a mobile device connected temporarily to the Car Computer System The Car Computer System is partially or totally inoperable or does not function as per design.morethan.com/car0330 100 0593
10 How we will settle a claim under sections 1, 2 and 3QUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTHow we will settle a claim under sections 1, 2 and 3A. The maximum amounts we will cover1. We will provide cover for your car, either;a. up to the market value, orb. the cost of a replacement new car (Sections 2B and 3B).2. P rovide cover for any child safety seats which are fittedto your car at the time of an incident, even if there is noapparent damage.3. For emergency accommodation – up to the amount shownas ‘Overnight accommodation’ on your Schedule.B. How we will settle your claimIf the loss or damage is covered under your policy, we willsettle your claim as explained below.If your car is lost or damaged we: may choose to repair the damage or pay the amount ofloss or damage may decide to use recycled parts or parts or accessoriesthat are not supplied by the original manufacturer if your car is lost and never found, or if in our view, it cannotbe economically repaired based on its market value, wewill pay either:a. the market value, orb. the cost of a replacement new car (Sections 2B and 3B).Should we choose to pay the market value or purchase areplacement new car, your car will become our property.Payment for cars on a lease agreementIf your car belongs to someone else, or is under a hirepurchase or leasing agreement, we’ll pay the legal owner.If the outstanding amount of the finance exceeds anypayment made under this policy, you will still be responsiblefor paying this. The most we will pay is the market value ofyour car.D. Recovery and redeliveryAs well as paying for damage to your car, we will also paycosts for the following: If your car cannot be driven due to the damage, removingit and taking it to one of our Recommended Repairers orthe nearest suitable repairer. We may take your car to asafe place of storage while awaiting repair or disposal After your car is repaired we will deliver it to you at youraddress on your Schedule.E. Provision of onward travel following aninsured incidentWe will provide onward transportation of our choice for youand your passengers to either your home or destination.F. Car repairsIf you use one of our recommended repairers we will: collect your damaged car commence the repair process as soon as possible provide a guarantee on all repairs for as long as you ownthe car – safeguarding any existing warranty you may have if repairable, fix your car, clean it inside and out, and deliverit back to you provide a guaranteed hire car for the duration of repairsand provide insurance for the guaranteed hire car providedwhilst yours is being repairedIf the outstanding amount of your finance exceeds any paymentmade under this policy, you will still be responsible for payingthis. The most we will pay is the market value of your car.If you choose not to use one of our recommended repairersLeased Batteries for Electric Carswe will:Claims will be settled in accordance with the above with theexception that the leased battery will remain the property ofthe Leaseholder. require an estimate which we must approve prior to repairscommencing require the damage to be assessed by one of our ownengineers not guarantee any repair even though we may pay forthose repairs directly.C. Leasehold, hire and other agreementsIf we are aware that you are paying for your car, or any part ofyour car (for example a leasehold battery for an electric car) byhire purchase or under a leasing agreement we will either: pay the cost of replacement to any company to which youare liable under the hire purchase or leasing agreement.If you have the right to keep your car at the end of theagreement and the amount you owe is less than theproceeds of your claim, we will pay you the difference. replace your car, or any part of your car if we have thepermission of the company from which you are buying orleasing your car to do so.morethan.com/carThe total payable on the Accidental Damage, Fire and Theftexcesses is increased as per your Schedule if you don’t useone of our recommended repairers.We won’t be able to supply a guaranteed hire car if youdon’t use our recommended repairers, unless you havepurchased Section 6 – Guaranteed hire car upgrade.If you have purchased this cover please refer to Section 6 Guaranteed hire car upgrade for full details of the cover.0330 100 0593
Section 4: Legal responsibility to third parties 11QUICK GUIDEYOUR POLICYYOUR COVERSMALL PRINTSection 4: Legal responsibility to third partiesInjury to other people and damage to third party propertyWHAT IS COVEREDWHAT IS NOT COVEREDA. Your cover while driving or using your car1. Loss of or damage to your car or any other property whichis owned by or in the care of anyone making a claim underthis section.This policy covers you for the cost of any claims if you arelegally responsible for: causing injury to or the death of anyone, or the damage you cause to another person’s property,including damage caused by a trailer attached to yourcar (we will pay up to the amount shown as ‘Your legalresponsibilities to third parties’ on your Schedule, includinglegal costs, for any claim or claims arising from oneincident).B. Your cover while driving any other carThis policy covers you for the cost of any claims if you arelegally responsible for: causing injury to or the death of anyone, or the damage you cause to another person’s property(we will pay up to the amount shown as ‘Your legalresponsibilities to third parties’ on your Schedule, includinglegal costs, for any claim or claims arising from oneincident).You are covered while driving any other car only if all thefollowing apply: your Certificate of Motor Insurance shows you havethis cover you are driving with the owner’s permission you are not entitled to make a claim for the damage underany other policy of insurance the car is not owned by (or hired under a hire purchaseagreement by or leased to) you or your partner the car is registered in and being driven in the British Isles.2. Legal liability for death of or physical injury to anyone as aresult of their job, except as required under Road Traffic Act.3. Legal liability in connection with any car which belongs toor is hired to the employer or business partner of you or yourpartner, if there is any other insurance policy covering thesame liability.4. The legal liability of anyone who is not driving but who isclaiming cover if they know that the driver does not have avalid licence to drive your car.5. The legal liability of anyone other than you, if they areentitled to cover under any other insurance policy.6. Legal liability, except as required under Road Traffic Act, asa result of using a vehicle on any part of an airport or airfieldprovided for aircraft movement, parking or maintenance.7. W e will not be liable for any consequence of terrorismexcept to the extent necessary to meet the requirements ofany road traffic legislation.8. Legal costs or expenses related to charges connected withspeeding, driving under the influence of alcohol or drugs,or for parking offences.9. Damage to the vehicle you are driving under section 4B(your cover while driving any other car) you have the required licence to drive the car.morethan.com/car0330 100 0593
12 Section 4: Legal responsibility to third partiesQUICK GUIDEYOUR POLICYYOUR COVERWHAT IS COVEREDWHAT IS NOT COVEREDC. Cover for other peoplePlease see the previous page.SMALL PRINTWe will also provide the cover under section A for: any person, while driving your car with your permission,who is
if you change your car for another one if you sell or give your car to someone else if the registered keeper or owner of your car changes if there is a change in use of your car (for example, you . require business use) if you need to add a driver. This information is required to ensure you have the correct . policy cover.
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The king's insurance options 5 Things you need to know 7 The stuff you need to do 14 How to claim 16 Our commitment to you 20 Car insurance 22 Car warranty 37 Shortfall cover 45 Scratch and dent 46 Tyre and rim 48 Motorbike insurance 53 Trailer and caravan insurance 64 Watercraft insurance 68 Home contents insurance 77 Buildings insurance 89
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