Communicating Asset Management QWVÁ Using Enterprise Asset .
Communicating Asset ManagementBridges & TunnelsUsing Enterprise Asset Management Principles toShift an Organization’s Operational Focus to a Customer-Centric Service Model forBetter Strategic AlignmentEnterprise Asset Management“Every Crossing Counts”Vision StatementMTA Bridges & Tunnels will be the worldclass operator and maintainer ofopen road tolling bridges and tunnelsproviding outstanding, reliablecustomer service such that everycustomer and stakeholder has deepconfidence in high performingstaff who are inspired to be the best theycan be.Every Crossing CountsWayne FranciscoExecutive AdvisorGHD AdvisoryTransportation Research Board National Conference on Transportation Asset ManagementJuly 17, 2018Mildred ChuaVice President & Chief Financial OfficerNY MTA Bridges & Tunnels
Marine Parkway Bridge Operates seven bridgesand two tunnels in NewYork City Largest toll collector inthe US - 1.9 Billion in2017Verrazano Narrows Bridge 310 Million paid vehiclesin 2017 Dual mission: Provide critical regionaltransportation links Subsidize transitoperations In 2017, provided over 1.2 Billion to supportMTA mass transit 620 Million 2018Operating Budget 2.9 Billion CapitalProgram for 2015-2019 Enterprise AssetManagement Programsince 2013Queens Midtown TunnelHugh L. Carey TunnelHenry Hudson BridgeRobert F. Kennedy BridgeThrogs Neck BridgeBronx Whitestone BridgeCross Bay Bridge
Open Road Tolling (ORT)Video
ORT Drives Change with Smart Infrastructure Revenue Collection ReliabilityBridges & TunnelsTHENEnterprise Asset Management“Every Crossing Counts” Operating Costs Data/Information Challenges Aging Toll System Plaza Infrastructure Centralized OperationsNOW
The Journey Continues: Centralized Operations Model New Operational Model focused on Customer Service Making our infrastructure smart using Enterprise Asset Management (EAM)Principles Improve resiliency and sustainability Improved Data Quality Performance-based Reporting Strategic Decision Making Alignment of business functions to corporate goals and vision We are LEANING IN!
Bridges & TunnelsEnterprise Asset Management“Every Crossing Counts”Leaning in to Better PerformanceCustomersRevenueSafety
How DO WE make Customers Central to Everything we amManagementLife CycleAssetManagement
Service production OperationsDepartment ements Service-Revenuebusiness riskIntegratedProgramManagementSafety managementprogram State of Good Repair(SGR) Ratings Revenue Production BTO Framework PerformanceManagementFrameworkRisk Register QualityAssurance Function Revenue-CostTracking Asset HandoverAsset managementprogram framework Enterprise AssetManagement System(EAMS)Quality ManagementSystem (QMS)EnvironmentalManagement System(EMS)Open Road Tolling(ORT)Integrated businessobjectivesEnterprise AssetManagement PolicyAsset managementfinancial planningAsset systemsarchitecture Risk ManagementFrameworkAgency keyperformanceindicators Customer ServiceRevenue ProductionSafetyAudit and assuranceprogramSecurity RiskManagement System(SRMS)Security Department- Analysis Agency AssetManagement PlanNine (9) Facility AMPsFleet AMPRandall’s IslandCampus AMPExtend programapproach to emergingbusiness functionsAsset classmanagementstrategies Management SystemTemplateManagement SystemRoles andResponsibilities Asset ClassManagementStrategy (ACMS)TemplateTen plus (10 ) ACMSBusiness Model Report (June, 2018)People managementprogramIntegrated businesssupport functionsframeworkSecurity managementprogramCustomer sEnterprise systemsarchitectureRisk managementprogramAgency keyperformanceindicators Operational systems Customer serviceparameters Top-Line CustomerServiceTop-Line RevenueProductionAsset productionTop-Line SafetyPerformanceIndicatorsSafety and HealthPolicySafety and HealthManagement SystemCollision RiskManagementProgramIntegrated programmanagementframework OperationalTechnologyandInnovationLife CycleAssetManagementInfor EAMAsset RegisterData managementstrategies Asset BreakdownStructure (ABS)Internal service levelagreements
Performance Management FrameworkBridges & Tunnels“Every Crossing afetyEnterprise Asset Management“Every Crossing Counts”Revenue
Performance Management FrameworkBridges & TunnelsEnterprise Asset Management“Every Crossing Counts”“Every Crossing Counts” – Making every crossing count for our SafetyRevenueOur infrastructureenables the provisionof each unit of serviceOur people providestewardship of ourinfrastructure andstrive to provide serviceexcellence
Understanding the Customer ExperienceBridges & TunnelsEnterprise Asset Management“Every Crossing Counts” Measuring performance from the perspective of the customer –separated into 4 distinct phases.Customer Service PhaseDescriptionLong Before a CrossingNon-travel periodsTrip planning information is readily availableCustomer awareness of significant changes in roadway conditions – e.g. roadworksSoon Before a CrossingGetting ready to travelTraveling and approaching our facilitiesInformation that enables customers to re-route based upon current conditionsDuring the CrossingUsing our facilitiesNavigating through our facilitiesMeasuring time to cross, average speed, roadway capacity availability, etc.After the CrossingTransaction processedNo tag transactions and payment optionsSurveying customers on their service experience
Collision Risk Management ProgramCustomerServiceCustomerServicePerformance Customer expectations for asafe crossing B&T commitment to safecrossingsPerformanceManagementand ReportingPerformanceManagementand ReportingFramework Safety as a top line businessdriver Collision statistics a keyperformance measure forexternal ntand EvaluationProcess Risk guide, process and tools Risk tProgram Collision risk reduction is anaspect of ‘safeinfrastructure systems’approachCollision RiskManagementProgramLife CycleAssetManagementAssetManagementPlans rtFunctionsLiabilityManagementCollision risk profileRisk reduction planFunding requirementsRisk reduction performance GIS mapping of ‘hotspots’ ITS – information forcustomers TRANSCOM – sharing dataon congestion issues,ongoing projects, etc. Insurance as a risktreatmentTop Line SafetyPerformanceMeasuresBusiness velopmentProcess Tracking the quantum ofcollisions across the agency Tracking collision riskreduction across the agency Collisions are an identifiedB&T business risk Management of Significantand High risksAssuranceProgram Ultimately, business riskreporting providesassurance of B&T efforts toreduce the risk of collisionsAsset ClassManagementStrategies Inspection and maintenancerequirements Rehabilitation and renewalrequirementsPublicRelations Website information oncollision ‘hotspots’ at eachfacility Risk-based analyticalapproach Activities to support theprogram – e.g. TechnicalWorking Groups forACROBAT meetings Delivering capital projectsfor collision risk reduction CARS as a visualizationinterface for GIS data,collision data, congestionnotices, VMS feeds,TRANSCOM feeds, etc. Capital approvals Maintenance approvals
We Are Transforming our Culture A Back to Basics Assessment Strong Leadership at the top– Demonstrable Commitment by senior team to communicate,participate and support transformation efforts Engagement across all departments– Develop Desired Operating State– Establish Performance Management Framework Benchmarking with Peer Agencies– Use EAM principles to embed best practicesBridges & TunnelsEnterprise Asset Management“Every Crossing Counts”
Thank You!Bridges & TunnelsEnterprise Asset Management“Every Crossing Counts”Mildred ChuaVice President & Chief Financial OfficerMChua@mtabt.org 1 (646) 252-7107Wayne FranciscoExecutive Advisorwayne.francisco@ghd.com 1 (704) 975-1106
Risk management program Risk Management Framework Security management program Security Risk Management System (SRMS) Security Department - Analysis Asset management financial planning Agency Asset Management Plan Nine (9) Facility AMPs Fleet AMP Randall's Island Campus AMP Asset systems architecture Infor EAM .
Management Structure of NBF NBF's asset management is entrusted to the asset management company. The asset management company conducts asset management of NBF based on the Asset Management Entrustment Agreement concluded with NBF. (i) Organizational Structure for Operation of Duties of the Asset Management Company
Asset Keeper Pro - Fixed Asset Cycle Asset Keeper Pro - Fixed Asset Cycle Page 5. Fixed Asset Cycle: Building your own Fixed Asset Cycle If you would prefer to add your own steps to the Fixed Asset Cycle because you are unsure of the procedure that you currently use, you can use the Add Step button. This provides a very quick method
A Practical Guide to SAP . 9.1 Introduction to asset accounting 181 9.2 Structure and methodolgy 183 9.3 Different methods of asset acquisition 184 9.4 Asset master record 185 9.5 Asset acquisitions 190 9.6 Retirements with customer 199 9.7 Asset value adjustments 202 9.8 Reverse asset posting 207 9.9 Asset transfers 208 9.10 Depreciation and closing tasks 211 9.11 Asset drill down and .
HP Asset Manager Financial Management module Align asset investments for improved business value. HP Asset Manager Financial Management captures, monitors and manages all costs associated with an asset, from acquisition through retirement. HP Asset Manager Financial Management makes it easy to track costs associated with every asset at every stage
asset management (AM) building blocks that underpin a well-governed asset management system: An asset management policy An asset management strategy, including a framework An asset management governance structure These AM building blocks help strengthen infrastructure planning and
5.2.2. A process to ensure timely assignment of asset ownership must be implemented, (e.g. ownership must be assigned when the assets are created). 5.2.3. The asset owner must be responsible for the management of an asset over the entire lifecycle of the asset. 5.2.4. An asset owner must be allocated to a role that is accountable for the asset .
Use and Maintenance of asset risk information Legal and other requirements Audit Corrective and Preventative Action Continual Improvement Records Management Review 1.6 General Requirements Asset Management Policy Asset Management Strategy Asset Management Objectives Asset Managemen
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