Integration Monitoring With SAP Cloud ALM

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Integration Monitoring with SAP CloudALMTom Merta / Allam DrebesSAP Product Engineering, Customer Experiences & SolutionsSAP

DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other serviceor subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any relateddocument, or to develop or release any functionality mentioned therein.This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions andfunctionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in thispresentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAPassumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or grossnegligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially fromexpectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,and they should not be relied upon in making purchasing decisions. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2

SAP Cloud ALM for OperationsIntegration Monitoring with SAP Cloud ALMDelivery & Roadmap 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC3

Why do we need a central operation platform for hybrid landscapes?With SAP’s Intelligent Suite traditional SAPlandscapes are transforming:Lead-to-CashMarket productCreateOrderSell productFulfillOrderCRMCreateInvoicesCollectCashERP Transform from a monolithic to a multisystem & multi-service landscape Increased complexity to find and analyzeissues on business process, integration, user,and application/cloud service/system level Increased demands for end-to-endmonitoring of business processes,integration, and usersRequested is transparency:Lead-to-CashMarket productSAP CustomerData CloudSAP MarketingCloudCreateOrderSell productSAP S/4HANASAP SalesCloudSAP S/4HANASAP RevenueCloudSAP CommerceCloudGlobal T&TFulfillOrderSAP S/4HANASAP ServiceCloudSAP S/4HANASAP CommerceCloudSAP RevenueCloudSAP Cloud Platform 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICCreateInvoicesCollectCashSAP CommerceCloudSAP RevenueCloud To find and analyze anomalies and exceptionsduring business process execution Business Process Monitoring To correct message flows and integrationrelated exceptions Integration Monitoring To diagnose performance of user scenarios Synthetic & Real User Monitoring To understand healthiness of applications,cloud services, and systems ApplicationMonitoring & Health Monitoring4

SAP Cloud ALM – A brand-new, cloud-based ALM offeringSAP Cloud ALMis cloud-native and openFor the intelligent enterpriseIn the public cloud for cloud-centric customers Manages cloud and hybrid solutions Rethought, newly designed, and builton modern cloud technology Supports all components of the Intelligent Enterprise Immediate consumption, always up to date Cost-efficient for customersFair Usage rights included with SAP Enterprise Support, cloud editions 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC5

SAP Cloud ALM for Operations - Fully integrated Problem ManagementProblem DetectionProblem RoutingProblem ResolutionOperation AutomationBusiness Process MonitoringSCPWorkflow(external)Operationflow *(internal)Integration MonitoringNotification ManagementSynthetic * & Real UserMonitoringApplication rocessingeMailChat *InstantMessenger *SocialMedia *Root Cause Analysis *Processes,Integration &UsersHealth Monitoring *Applications,Services &Systems3rd party integration *IT Infrastructure Monitoring * 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICTicket Mgmt.This is the current state of planning and may be changed by SAP at any time.Event Mgmt.* Planned functionality6

SAP Cloud ALM for Operations - OverviewIntegration Monitoring with SAP Cloud ALM Overview & Demo Architecture Configuration AspectsDelivery & Roadmap 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC7

Why do we need central Integration & Exception Monitoring? Ensures reliable dataexchange processes atapplication level in cloudonly and hybridscenarios Provides end-to-endmonitoring acrossSAP cloud servicesand applications basedon SAP Passportmechanism Closes gap betweenbusiness and IT duringissue resolution process(technical issue vs.business issue)SAP S/4HANACloudSAP CloudPlatform IntegrationIntegration& ExceptionMonitoringCloudOn-PremSAPS/4HANAOn-Prem 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC8

Integration & Exception Monitoring – What‘s in it for you? End-to-End monitoring by correlating single integrationartefacts to end-to-end message flows cross componentsand cross technology Embedded monitoring of integration related exceptions Support of message flows processed by platforms asSAP Cloud Platform Integration Suite as well as support ofpeer-to-peer interface technologies as AIF messagesas part of S4HANA Cloud Search and track single messages based on exposedbusiness context attributes like order number Embedded alerting to inform integration owner in ITabout critical issues including drill down in alert details Integration with Operation Automation to triggeroperation flows context sensitively Intelligent housekeeping (planned) to minimizenecessary data volume w/o loosing RCA context Embedded analytics (planned) to enable root causeanalysis based on historical and aggregated data Identify trends and compare different time periods 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC9

Integration Monitoring Demo

Integration Monitoring – Demo ScenarioCloud based company XYEnergy Inc.uses SAP Marketing Cloud and SAPSales Cloud to run their Lead toCash process and Integration Monitoringto monitor the Lead Transfer FlowIntegration& ExceptionMonitoringSAP MarketingCloudSAP Cloud PlatformIntegrationSAP SalesCloudPeter, 29Harry, 26Mary, 35Marketing ExpertIntegration OwnerMarketing Administrator@ XYEnergy Inc.@ XYEnergy Inc.@ XYEnergy Inc.Creates leads in SAPMarketing Cloud andforwards leads to SAPSales Cloud 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICDetects and correctsintegration issuesAnalyzes andcorrects business relatedissues11

Integration Monitoring Demo

SAP Cloud ALM for Operations - OverviewIntegration Monitoring with SAP Cloud ALM Overview & Demo Architecture Configuration AspectsDelivery & Roadmap 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC13

Integration Monitoring – High Level ArchitectureCloud Service 1IntegrationMonitoringMessage ID 123pullIMApplicationEventAssemblerTransID abcIM APINormalizedEvent StorepushLandscapeManagementIM APICloud ProductsCloud Service 2Message ID 231TransID abcPrevCompID CS1Import from LISCloud Service 3Message ID 321End-user InputIM APIRegistration via Cloud Service 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICTransID abcPrevCompID CS214

SAP Cloud ALM for Operations - OverviewIntegration Monitoring with SAP Cloud ALM Overview & Demo Architecture Configuration AspectsDelivery & Roadmap 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC15

Connecting a push-based Cloud Service (Example: SAP SuccessFactors)Step 1:Logon to the corresponding SAP SuccessFactors tenant and open theIntegration Monitoring Registration application. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC16

Connecting a push-based Cloud Service (Example: SAP SuccessFactors)Step 2:Enter the necessary information such as Endpoint, OAuth URL, Client ID and Client Secret. Afterentering the information press the button Register. For more information please see SAP Help Portal:Enabling SAP Cloud ALM APIs 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC17

Connecting a push-based Cloud Service (Example: SAP SuccessFactors)Step 3:Check in the Landscape Management application in SAP Cloud ALM if the registrationwas successful.Pull based cloud services can be added manually or via an import function to our Landscape Management! 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC18

Connecting a push-based Cloud Service (Example: SAP SuccessFactors)Step 4:In the Integration Monitoring application Choose thenot configured cloud service from the scopeselection and open the configuration panel.Step 5:Switch the data collection toggle from off to on.Simple configuration of cloud services! 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC19

Optional: Advanced Service ConfigurationConfiguration at category levelAlert configuration at interface level 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC20

Optional: Scenario ConfigurationDefine communication pathDefine which components and interfacesbelong to a scenario and configure scenario 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC21

SAP Cloud ALM for Operations - OverviewIntegration Monitoring with SAP Cloud ALMDelivery & Roadmap 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC22

SAP Cloud ALM for Operations – Delivery Strategy Continuous delivery of new features Features are released as soon as it is ready and fulfillsall legal and quality related pre-requisites (bi-weekly feature delivery, daily patch delivery)Start betashipmentStart EACprogramGeneralAvailabilityPlanningWave 2011PlanningWave 2102February 2020May 2020August 2020November 2020February 2021!!! Continuous delivery of new functionality to the cloud No releases anymore !!! Information about released features and supported content can be found in SAP Online Help, inbuilt-in SAP Web Assistant as well as in SAP Cloud ALM for Operations Expert PortalSAP OnlineHelp 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSAP WebAssistantSAP CALM for OpsExpert PortalThis is the current state of planning and may be changed by SAP at any time.23

SAP Cloud ALM for Operations – Integration Monitoring RoadmapMay 2020August 2020Capabilities Monitoring of Message Flows andExceptions, Tracking of BusinessDocuments, and Embedded AlertingCapabilities Push support for ExceptionMonitoringContent – Integration Monitoring SAP S/4HANA Cloud, es SAP Cloud for Customer SAP CPIContent – Integration Monitoring SAP Marketing Cloud SAP Concur SAP SuccessFactors (BankMaster, Legal Entity)Content – Exception Monitoring SAP S/4HANA CloudDRF Asset Central SAP CPI Deployment Failures SAP Cloud Platform (Neo)Java Application Log ErrorsAlert Notifications SAP Cloud Platform (CF)Alert Notifications SAP SuccessFactorsExecution Manager (Integration,Scheduled Jobs)Content – Exception Monitoring SAP Marketing CloudNovember 2020*2021*Capabilities Intelligent Housekeeping Embedded Analytics Content – Integration Monitoring SAP Fieldglass SAP SuccessFactors (CostCenter, Worker, EC Payroll) SAP S/4HANA On-Premise SAP Business Suite SAP Asset Central Foundation SAP Ariba CIG SAP Ariba NetworkContent – Integration Monitoring SAP S/4HANA Cloud, ex SAP Ariba Strategic Sourcing SAP Ariba Procurement SAP Commerce Cloud SAP Cloud Platform IntegrationSuite Enhancements (OCN, ) Content – Exception Monitoring SAP API Management SAP Analytics Cloud SAP Cloud Platform (CF)Application Log Errors*This is the current state of planning and may be changed by SAP at any time. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC24

New openSAP course – available since September 29thSAP Cloud ALM in a NutshellJoin this free open online course to learn how SAP Cloud ALM helps customers toimplement and operate SAP cloud solutionsIn this course, you will learn about: The basics of SAP Cloud ALMThe value of SAP Cloud ALMImplementation capabilitiesConducting fit-to-standardworkshops Operating cloud solutions Monitoring business processes Key takeaways and outlook 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC25

Ask you questions today!Use the Q&A panel in the Zoom webinar to ask your questions. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC26

Further Questions?For questions after this session, contact Tom Merta at:thomas.merta@sap.com.

Thank you!Stay connected. Share your SAP experiencesanytime, anywhere. Join the ASUG conversationon social media: @ASUG365 #ASUG

SAP Cloud ALM -A brand-new, cloud-based ALM offering For the intelligent enterprise for cloud-centric customers Manages cloud and hybrid solutions Supports all components of the Intelligent Enterprise In the public cloud Rethought, newly designed, and built on modern cloud technology Immediate consumption, always up to date

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