Superior Court Of The County Of San Bernardino
Superior Court of the County of San BernardinoThis document contains the court’s responses to the questions we included in a survey regarding theservices that the Administrative Office of the Courts (AOC) indicates providing to the courts. Our surveyasked each of the trial courts, the courts of appeal, and the Supreme Court to indicate which services thateach court has used. In addition, our survey asked each court to indicate whether or not it values eachservice. Other questions in the survey asked about the quality of the services that AOC provides and theimportance of the services to the court’s operations.After the courts responded to our survey, we identified, in consultation with the AOC, eight services inour survey that do not apply to the trial courts. We excluded these eight services from the analyses thatsupport the survey-related tables and figures that appear in our audit report.Finally, for a copy of the survey instrument please follow this link.
2014-107 AOC ServicesQ4: Please select the rating that best reflects the overall quality of service that you have received forthis group of services. If you have not used any of the above services, please select the "no opinion"option.(no label)ExcellentQ5: How important, overall, is this group of services to your trial court operations?(no label)Very ImportantQ6: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Much more importantAdditional CommentsCourt Staff have attended the conferences which provided high level training in legal subjects coveredunder self help programs. The training materials are also posted on their website under Equal Accessportion, so that courts can liberally borrow from other programs. The events also provide an opportunity tolearn about how other programs function and to borrow relevant concepts. Our Regional Self HelpTechnology partnership was inspired by these experiences that showed the value of collaborativerelationships. Support from the CFCC has been of the highest level, with any questions or concerns beingaddressed immediately. They have also been a valuable resource for legal discussions, such as theinterpretation of Rules of Court or statutes. CFCC also provided assistance (and some grant funding) to ourDV Summit. The insight of Bobbie Welling from the AOC helped us formulate the topics for the Summit. Re:Shriver. Our court never applied for funding because we don’t have the resources or partnerships for such aprogram. Funding for self help. (Our court receives no funding for what were the early experimental modelsfor self help -- the Family Law Information Centers or Model Self Help Projects.) Equal Access funds ourlegal assistance partners, so that they can continue to serve our local population. Our court has benefitedfrom several Equal Access Funds “partnership grants” in the past with Inland Counties Legal Services andInland Empire Latino Lawyers (current small claims project). Re: Judicial Branch website. The court refersthe public to this site, as it is comprehensive, easy to understand, and packed with essential legalinformation. Because it exists, our court’s website can complement it rather than contain the same level oflegal information. The website is also a great resource for court personnel for training. Re: OnlineDocument Assembly. This has been a colossal help for the Self Help program to use the “HotDocs”programs for the litigant forms. [This is the basis of our DV project.] These programs are going to becomeeven more important when e-filing becomes the standard, because it will provide a method for the selfrepresented to create their own electronic forms in the simplest method possible. All of the documentassembly programs we use were initially built by this group. They maintain hundreds of programs statewide as none of the Courts have yet trained or resourced staff to maintain their own. Re: Justice Corps. Ourcourt has not applied for Justice Corps funding due to lack of resources to handle the administrative andtraining duties. Re: Plain Language Forms. These forms certainly help the litigants. In Self Help, one of themost difficult situations is when you have to tell the person that there is no form and that they need to go tothe library to figure out what to do and how to write up something which can be filed. The groups working onform improvements take great pains to solicit opinions throughout the state, since there is recognition thatcounties may have different protocols. Because the legal concepts are difficult, even “plain language” formscan be a challenge for people.PAGE 6: Section 3: EvaluationSuperior Court of the County of San Bernardino2 / 24
2014-107 AOC ServicesQ7: Audit Services11. Regular financial, operational, and complianceauditsHave used this service, Consider service tobe valuable13. Non‐audit consultative reviewsHave used this service, Consider service tobe valuable14. Technical advice regarding audit, accountingcompliance, and operational requirementsHave used this service, Consider service tobe valuableQ8: Please select the rating that best reflects the overall quality of service that you have received forthis group of services. If you have not used any of the above services, please select the "no opinion"option.(no label)GoodQ9: How important, overall, is this group of services to your trial court operations?(no label)Somewhat ImportantQ10: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)No ChangeAdditional CommentsAudit services are always very important no matter the budget situation. We seek out audit advice frequentlyand consider the service valuable.PAGE 7: Section 3: EvaluationQ11: Capital Projects and Facilities Services16. Fiscal management, oversight and accountabilityfunctions for the judicial branch capital outlay programincluding cash flow projections for various constructionfundsHave used this service17. Site selection, due diligence and negotiation ofacquisition agreements for capital projects and staffservices to Project Advisory Groups comprised ofcourt and justice partner stakeholdersHave used this service18. Management of California Environmental QualityAct responsibilities to comply with regulatory statute,including community hearings on capital projectimpactsHave used this service, Consider service tobe valuable19. Creation, management and implementation ofrelated procedures reflecting best practices for newcourthouse design and constructionHave used this serviceSuperior Court of the County of San Bernardino3 / 24
2014-107 AOC Services21. Selection of capital building systems andequipment based on life‐cycle analysis of long‐termcostsHave used this service22. Development and implementation of riskmanagement for capital projects and court facilitiesHave used this service, Consider service tobe valuable23. Development and implementation of property andcommercial insurance programs for judicial branchentities, and as requested assistance with theirproperty and liability insurance needsHave used this service, Consider service tobe valuable24. Oversight of the design and installation of audiovisual low voltage technical infrastructure in courtfacilities, and development of statewide standards foruse of video over the technical infrastructureHave used this service25. Subject matter expertise on health and safetyissues and technical assistance relating to firepreventionHave used this service26. Operations and maintenance of court facilitieswhich includes physical, financial, and contractualmanagement and delivery of routine operations andmaintenance services, and provision of utilities andinsuranceHave used this service, Consider service tobe valuable27. Management of 24/7 call center for maintenance ofbranch facilitiesHave used this service, Consider service tobe valuable29. Negotiation and administration of AOC and courtfunded leases, licenses, and other occupancy, andrenegotiation of leases to generate space reductionand rent savingsHave used this service30. Management of disposition for facilities no longerneeded for court operations and facilities permanentlyand temporarily closed by court due to fiscalconstraintsHave used this service, Consider service tobe valuable31. Provision of deferred maintenance and functionalimprovementsHave used this service, Consider service tobe valuable34. Management of Facilities Event Licensing for thirdparty use of court facilitiesHave used this service36. Maintenance and administration of the ComputerAided Facility Management (CAFM) System todispatch Service Work Order requests and authorizelease paymentsHave used this service, Consider service tobe valuableSuperior Court of the County of San Bernardino4 / 24
2014-107 AOC ServicesQ12: Delivery of professional project management and related services for capital projects, including:38. Architectural and engineering design servicesHave used this service, Consider service tobe valuable39. Environmental analyses of potential courthouseconstruction sitesHave used this service, Consider service tobe valuable41. Functional and space planning and programmingHave used this service44. Construction execution delivery includingcommissioning servicesHave used this service, Consider service tobe valuable45. Completion and occupancy and transition planningHave used this service46. Preparation for and administration of all internaland external State (Judicial, Executive, andLegislative) and other approvalsHave used this service, Consider service tobe valuableQ13: Establishment and implementation of policies for the judicial branch capital program, including:49. Trial Court Facilities StandardsHave used this service50. Site Selection and AcquisitionHave used this service51. ContractingHave used this service52. Seismic Analysis of LeasesHave used this serviceQ14: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)SatisfactoryQ15: How important, overall, is this group of services to your trial court operations?(no label)Somewhat ImportantQ16: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)No ChangeAdditional CommentsMany of the services listed are somewhat "invisible" to the local court. We know it must happen, but do notsee the detail or work effort. Even when receiving a new courthouse construction project, items such as the"5 year Infastructure Plan" or "cash flow for construction bonds" are not really visible locally. The currentseismic requirements for leasor seems much more onerous than state requirements and a detriment toobtaining leases. Requiring locally lease to go through the AOC process is time and staff intensive for thelocal court. Regarding courthouse design, the local court inappropriately was not involved in the level ofdetail design necessary as the only occupants of the building. The construction program ran over the localcourt executive staff everytime a question of design was prompted. The result was that while the newconstruction is beautiful, it is not nearly as functional as it could have been. AOC staff refused to let thelocal court have significant input on our own space and functional design. WE know how a court operates,they do not. It was a significant failure in our project.although again, the building is beautiful.Superior Court of the County of San Bernardino5 / 24
2014-107 AOC ServicesPAGE 8: Section 3: EvaluationQ17: Collaborative Courts Services54. Legal, training, and program assistance to supportCommunity CourtsHave used this service55. Legal, training, and program assistance to supportDependency and Juvenile Drug CourtsHave used this service, Consider service tobe valuable57. Legal, training, and program assistance to supportAdult and Juvenile Justice Drug CourtsHave used this service, Consider service tobe valuable60. Legal, training, and program assistance to supportMental Health Courts: Adults and Dependency andJuvenile JusticeHave used this service, Consider service tobe valuable65. Substance Abuse Focus Grants fundingHave used this service, Consider service tobe valuable66. Research and analysis assistanceHave used this serviceQ18: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)SatisfactoryQ19: How important, overall, is this group of services to your trial court operations?(no label)NeutralQ20: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Somewhat less importantPAGE 9: Section 3: EvaluationSuperior Court of the County of San Bernardino6 / 24
2014-107 AOC ServicesQ21: Communications Services68. Communications support to the Chief Justice in herSupreme Court, Judicial Council, Judicial Branch, andCommission on Judicial Appointments rolesHave used this service, Consider service tobe valuable69. Coordination of Judicial Council Meetingcommunications activities, including the drafting anddissemination of pre‐ and post‐meeting summaries tothe judicial branch, drafting of leadership remarks,coordination of photography, video, and audiorequirements, and web updates and tweets to promotethe meetingHave used this service, Consider service tobe valuable70. Research, drafting and distribution of the weeklyemail briefing (Court News Update) on judicialadministration and related topics, and urgent updatesand briefings as requested (Court News Alerts, CourtNews Briefs) to the judicial branchHave used this service, Consider service tobe valuable71. Drafts speeches, remarks, talking points, briefingsheets, or backgrounders to support the ChiefJustice’s engagement calendarHave used this service, Consider service tobe valuable72. Communications strategy, consulting, andimplementation to Judicial Branch Capital Programand the Office of Real Estate and FacilitiesManagement Program and their Judicial Counciloversight committees—the Court Facilities AdvisoryCommittee and the Trial Court Facility ModificationAdvisory CommitteeHave used this service73. Management and content updates on theCalifornia Courts, Serranus, and AOC Intranetwebsites for programs, projects, and initiativesHave used this service74. Consultation and counsel on media strategies forprograms, projects, and initiativesHave used this service78. Photography support for judicial council andjudicial branch programs, projects, and initiativesHave used this service, Consider service tobe valuableQ22: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)GoodQ23: How important, overall, is this group of services to your trial court operations?(no label)NeutralQ24: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Superior Court of the County of San BernardinoNo Change7 / 24
2014-107 AOC ServicesPAGE 10: Section 3: EvaluationQ25: Criminal Justice Services79. Technical assistance, training, legal advice, andsubject matter expertise on criminal justicerealignment including data collection, analysis, andinformation disseminationHave used this service, Consider service tobe valuable83. Data collection and reporting on probationrevocations, sentencing outcomes,and other criminallaw related issues (California Corrections PerformanceIncentive Act and criminal justice realignment)Have used this service, Consider service tobe valuable86. Legal advice and technical assistance withemerging statewide issues related to criminal law andprocedures (e.g., implementation of pretrial programs,Affordable Care Act, and prohibited and armedpersons with mental illness reporting requirements)Have used this serviceQ26: Please select the rating that best reflects the overall quality of service that you have receivedfor this group of services. If you have not used any of the above services, please select the "noopinion" option.(no label)FairQ27: How important, overall, is this group of services to your trial court operations?(no label)Somewhat UnimportantQ28: Have cuts to your budget made this group of services, overall, more important or less importantto your operations?(no label)Somewhat less importantAdditional CommentsAs a local court, we do not need AOC assisting with operational areas such as Criminal. We are capable ofmanaging the caseload, statistics, etc. from within.PAGE 11: Section 3: EvaluationSuperior Court of the County of San Bernardino8 / 24
2014-107 AOC ServicesQ29: Education and Training Services88. Judicial ethics training as required for participantsin the Commission on Judicial Performance InsuranceProgramHave used this service, Consider service tobe valuable89. Institute for Court Management certificationprogram for court managersHave used this service, Consider service tobe valuable90. Court Clerk Training InstituteHave used this service, Consider service tobe valuable91. Court manager and supervisor trainingHave used this service, Consider service tobe valuable92. ADA Annual Statewide Training and consulting forADA coordinatorsHave used this service, Consider service tobe valuable93. Statewide broadcasts for Trial and Appellate Courtjudicial officers, CEOs and court staffHave used this service, Consider service tobe valuable94. Statewide and regional education (i.e., Beyond theBench)Have used this service, Consider service tobe valuable95. Development of customized training for the courts(e.g., judicial education, management training, culturalcompetency training)Have used this service, Consider service tobe valuable96. Collaborative statewide, regional, and distanceeducation and multi-disciplinary programs with stateand national partnersHave used this service, Consider service tobe valuable98. Development of online educational resources forjudges, court staff, supervisors and managersHave used this service, Consider service tobe valuable102. Development of public guides for children incourt, victims’ services, and court proceedings forfamiliesHave used this service, Consider service tobe valuable105. Faculty development program, webinars andonline resources to prepare and support statewide andlocal court facultyHave used this service106. Meeting planning, registration and conferenceservices for all education programs, Judicial Councilmeetings and other AOC meetingsHave used this service107. Audio visual support for education and meetingsin conference centers, off-site education and outreach,including audio for public broadcast of Judicial CouncilHave used this serviceSuperior Court of the County of San Bernardino9 / 24
2014-107 AOC ServicesQ30: Statewide training for new Judicial Officers, including:109. New Judge OrientationHave used this service, Consider service tobe valuable110. Primary Assignment Orientations (civil, criminal,probate, dependency, delinquency, family)Have used this service, Consider service tobe valuable111. B.E. Witkin Judicial CollegeHave used this service, Consider service tobe valuableQ31: Statewide education for experienced Judicial Officers and Judicial Attorneys, including:113. Criminal Assignment CoursesHave used this service, Consider service tobe valuable114. Qualifying Ethics TrainingHave used this service, Consider service tobe valuable115. Complex Civil and Advanced CivilHave used this service, Consider service tobe valuable117. Domestic Violence coursesHave used this service, Consider service tobe valuable118. Institutes (in civil, criminal, juvenile, family,proba
Superior Court of the County of San Bernardino. Q4: Please select the rating that best reflects the overall quality of service that you have received for . Superior Court of the County of San Bernardino. 21. Selection of capital building systems and
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